The Internet of Things (IoT) in the Retail Industry

What is IoT?

The Internet of Things means the connection of the Internet and physical devices. This is a broadly used term these days. The Internet of Things implies that all things we use consistently will be interconnected, ready to exchange data, and streamlined to accommodate our choices and preferences. This opens room for change in numerous fields, including transportation, medical care, work environment, and retail.

Did you know? Kevin Ashton, who came up with the term “Internet of Things”, in fact, was working as a marketer at CPG brand P&G when co-founding the MIT Auto-ID Center. A challenge inspired this idea in retail. Here, we will discuss some places where IoT has influenced the retail industry and will keep influencing in the future. According to, the global IoT in retail market size is expected to grow from USD 14.5 billion in 2020 to USD 35.5 billion by 2025, at a CAGR of 19.6% during the forecast period.

Internet of Things offers automation and reduction of manual labour in logistics and supply chain management. This has brought much order and conduct to the industry. IoT benefits the retailer sitting at one end of the supply chain, which positively affects the consumers’ choices and even the vendors’ choices. Amazon delivery is one of the most outstanding examples of how IoT and automation can improve customer experience in retail.

Let’s explore how IoT can benefit the retail industry.

1.     Upgraded stores

The Internet of Things can assist retailers with upgrading their stores. You’ll have the option to give a whole new experience to trial rooms, use an intelligent way of suggesting to customers what to buy, and make efforts to replace human labour with assisted innovation. Amazon Go is hands down the most popular and innovative example of IoT execution at a vast scale for changing the in-store experience. 

By implementing IoT technology in your stores you’ll be able to reduce support expenses, speed up service and remove any human errors.

2.     Increased store management efficiency

The Internet of Things and cloud-based technology give us a range of solutions that improve the productivity of the business in retail. These include: 

● Mechanized packing services; 

● SKU accounting

● IoT drones for stock monitoring

3.     Decreased amount of workforce needed for running a store

IoT is the best method of reducing the manual workforce in stores. The executives can mechanize errands using robot tech and organization arrangements. It is scary how easily human labour can be replaced by a robot or a machine.

4.     Personalized communications based on the IoT-collected data

The Internet of Things can also be very helpful in terms of developing communication between a client and a brand. IoT sensors can find client’s preferences and offer experiences with promoting that particular group. The business owners can then focus on creating custom-tailored products, and they will know which products are worth their time and which are not.


One thing is sure, IoT transformations will be expensive. But think of them as future investments. You are preparing your business for the future, and hence it’s totally worth it. You can even think of how much money you can save once these devices have reduced the number of people in the store and have left no room for human errors.

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