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Why Is POS Data Important for Businesses in 2021?

POS technologies have developed rapidly to bring more and more conveniences and benefits to retailers. Nowadays, a POS system can take part in almost every daily activity of a retail business. Therefore, the POS can record lots of information from inventory, staff performance to customer insights. This POS data can be a gold mine for retailers if utilized effectively.

In this article, we’ll walk you through the crucial importance of POS data to your business and ways to use it properly.

What is POS data?

Before discovering the importance of POS data for your business, let’s discuss its meaning to make sure we all understand it right.

POS data is a wealth of information collected from customer checkout activities. You can see your inventory status, what are the best selling products and what are not. You can also learn about your customers with their information, favorite items, when and where they buy, etc.

Moreover, POS data gives you a closer look at how your staff is doing. We can say that POS data tells you the truth about your business. With a modern and trusted retail point of sale system, you will be able to access these truths anytime.

Why is POS data important for your business?

It’s not only important but essential as POS data is the starting point for any other data you should gather as a retailer. Let’s dive deeper into its benefits to see how it helps run your business successfully.

Manage and enhance operations

Your business operations include various processes and participants. Among those, inventory and staff management are the vital aspects.

Controlling inventory levels and making sure that popular items are always in stock is the basic yet critical requirement to maximize profits. How can you tell if one product is more favorable than another if you don’t have the data to prove it? How can you satisfy your customers when you don’t have available items to fulfill their orders?

Or how do you know it’s time to celebrate your staff with good performance, or time for staff training. Undoubtedly, you need POS data to rely on. 

Build delightful customer experiences

As retailers, we all need customers and know this formula, better customer service = higher customer satisfaction = more sales. The key point here is excellent customer service.

How can we create a pleasant shopping experience for customers? Consistency is the answer. Customers nowadays can come to us in many ways. They may browse for products on our website, then go to our stores to buy things. Or they visit our physical stores to find their favorite items first and complete the orders when they’re online.

In these cases, an omnichannel point of sale that can collect and sync data in real time will ensure we can always enjoy live and accurate information. Use this data to create a consistent shopping experience and dedicated promotion campaigns to fascinate and win more customers.

Make data-driven decisions 

Data-backed decisions are more rational and more feasible to bring practical impacts. Therefore, the very first step here is to gather all necessary data.

However, in some cases, even when retailers have data they can’t utilize it properly due to poor data organization. Hence, the vital takeaway is to keep your POS data in a granular and readable format.

How to get more values from your POS data?

Now that you’ve known what POS data is and its importance. Let’s talk about top inspiring ways to utilize the information you glean from your POS system.

Manage inventory and optimize stock flow

This may be the first consideration for any retailer when searching for a room to maximize profits. Besides the best-selling items, remember to check out your high and low-velocity products, which locations, and when there are most products sold. This data can reveal plenty of interesting truths about your business and prompt you for space for improvement.

Predict sales trends

POS data is just raw data. To earn insights, you need to take a serious look at your sales reports and keep an eye for trends. Review the data carefully based on time of day, days of the week, months of the year, what contributes to the changes in sales, or any patterns. Take note of these outputs and analyze them over time, your trend predictions will become more and more correct.

Upsell, cross-sell, and engage customers

You have the customer profiles and their buying history in hand. It’s time to use this valuable information to induce customers to make more purchases. Pay attention to their preferable items, brand names, place, and time they’ve bought items from you. You’ll get more bright ideas for product suggestions or promotion campaigns.

Moreover, these customer insights can be great inputs for your customer loyalty programs to boost customer engagement and retention. Let’s give them special offers on their special days or holidays based on their preferences. Customers would love your brands more.

Replenish new products confidently

There will be no more guesswork when it comes to refilling your stock. You will know exactly what and when to buy new products with POS data. Plus, you can know the suppliers who give you attractive prices, who deliver you inventory fast, or who have the top-selling items in your business.

Make use of this information to order items timely and efficiently.

Become reliable and sympathetic managers

You can provide support, training to your people timely even before they ask or realize that need. Take a hard look at the busiest time in your stores, the performance differences between top and low performers to figure out what and how you can help your people improve their performance.

In summary

POS data is a free and powerful resource of ideas to develop your business. It may take time for you to learn to analyze this precious data from your point of sale system. But when you’ve become familiar with it, the insights you get will make it all worthwhile. We hope you are more aware of POS data importance and gain something helpful in this article.

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