Mario Toneguzzi, based in Calgary, has more than 40 years experience as a daily newspaper writer, columnist, and editor. He worked for 35 years at the Calgary Herald covering sports, crime, politics, health, faith, city and breaking news, and business. He is the Senior National Business Journalist with Retail Insider in addition to working on his own as a freelance writer and consultant in communications and media relations/training.
Phil Thampy talks about the impact the pandemic has had on business, new ways of doing business, what today's consumers want, key challenges in the past two years, key lessons learned during this time, the company's store presence in Canada and plans for growth, and its head office move.
The experienced retail CEO talks about what retailers should be doing to survive and thrive, labour shortages in the industry, closures of businesses, whether consumers are back spending, and how retailers need to be street smart, tech driven, customer obsessed and bold innovators.