Retail Technology Strain: How Managed Service Providers Offer Solutions for Enhanced Connectivity and Security


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The retail industry has always been a dynamic landscape, evolving rapidly to keep pace with changing consumer behaviours and technological advancements. As the digital era continues to reshape how consumers shop, retailers increasingly turn to Managed Service Providers (MSPs) to navigate this transformation. These tech-savvy partners are proving to be invaluable allies in ensuring seamless operations, optimal customer experiences, and improved bottom lines for retailers of all sizes.

The Digital Retail Revolution

In a world where e-commerce and brick-and-mortar stores coexist, a retailer’s success hinges on its ability to offer a seamless, omnichannel experience. From digital in-store experience to inventory management systems and point-of-sales applications, the technology infrastructure required for modern retail can be overwhelming and put pressure on their network. Finding the right balance between investment in technology and other business priorities is a crucial challenge. This is where Managed Service Providers step in.

What are Managed Service Providers (MSPs)?

Managed Service Providers are companies that offer technology services to businesses on an outsourced basis. Their key focus is to take over managing, maintaining, and optimizing the network, enabling retailers to concentrate on their core operations while leveraging cutting-edge technology.

Mathieu Bergeron

“We’re seeing the retail space in need of technology. Typical retailers act as an entity with multi-sites that need to communicate with their corporate head office, with the centralized application,” said Mathieu Bergeron, VP Marketing & Strategy for GoCo, a Canadian managed network provider.

“Whenever they need to have access to their applications through the cloud, whenever they need to increase their bandwidth, we provide them with networks that enable not only a specific store or a specific restaurant or a specific location to get what they need from their perspective but also to network together through their corporate offices and corporate application.

That includes digital menu board access, in-store Wi-Fi, higher bandwidth availability, wireless redundancies so that their point of sales and critical applications stay online whenever there’s an outage with their main circuit, traffic prioritization so core applications are prioritized over employees surfing on the internet for example.”

“We’re conscious that retailers in Canada are facing pressure from inflation or employee shortages. They want some good technology but don’t necessarily want to pay large investments upfront. So, at GoCo, we’re purposely streamlined to offer them good service with next-generation technology at a price they can afford. We enable their digital transformation. We can ensure that their critical applications stay up when they need them.”

The retail industry’s future lies at the intersection of technology and consumer demand. Managed Service Providers are emerging as trusted partners, guiding retailers through this exciting yet complex digital transformation journey. By seamlessly integrating technology, enhancing security, and enabling retailers to focus on their core competencies, MSPs are paving the way for a new era of retail success.

In a world where digital interactions increasingly shape shopping experiences, MSPs are the unsung heroes, driving the retail industry’s evolution and helping businesses thrive in the face of technological disruption.

Backed by TELUS, the innovative GoCo model provides businesses with a fully managed approach that reduces retailers’ expenditure on IT personnel & equipment and increases the reliability and performance of their network, security and voice services. With over 55,000 managed sites across the country, they are a leading managed network services provider in Canada.


*GoCo partnered with Retail Insider and sponsored this article. To work with Retail Insider, contact

Mario Toneguzzi
Mario Toneguzzi
Mario Toneguzzi, based in Calgary, has more than 40 years experience as a daily newspaper writer, columnist, and editor. He worked for 35 years at the Calgary Herald covering sports, crime, politics, health, faith, city and breaking news, and business. He is the Senior News Editor with Retail Insider in addition to working as a freelance writer and consultant in communications and media relations/training. Mario was named as a RETHINK Retail Top Retail Expert in 2024.


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