Holt Renfrew to bring luxury shopping ‘Apartments’ to its stores

Retail industry news delivered directly to you. Subscribe to Retail-Insider.

In an effort to become even more exclusive, Holt Renfrew will create luxury shopping ‘apartments’ in its Canadian stores. Referred to simply as The Apartment, the spaces will be accessible only to a handful of Holt’s top customers, pending management approval. According to Holt Renfrew president Mark Derbyshire, the concept will provide “unparalleled luxury” that will eventually roll-out in all markets that Holt Renfrew serves. 

Holt Renfrew’s first ‘apartment’ opened in January at the renovated and expanded Yorkdale Shopping Centre Holt Renfrew. The 1,000 square foot space, designed by New York City-based architectural firm Janson Goldstein, features a living room, spacious dressing room with a larger private dressing area, kitchen, and an en suite bathroom. For each client’s booking, fresh flowers and food of the client’s choice are provided. The space can be used for a variety of purposes including wardrobing, personal styling, trunk shows, and small parties. 

HOLT RENFREW’S FIRST ‘APARTMENT’ OPENED IN JANUARY ON THE SECOND FLOOR OF ITS EXPANDED AND RENOVATED YORKDALE SHOPPING CENTRE LOCATION. PHOTO: JANSON GOLDSTEIN ARCHITECTS.

Mr. Derbyshire recently told Women’s Wear Daily: “Everything is completely tailored to meet the needs and tastes of our customer. It’s an escape where you can take a friend or 10 friends. But we are very discreet as to who has access to this apartment”. Mr. Derbyshire went on to say that the apartment concept will be rolled out in other Holt Renfrew stores. “At this point, we see Apartments in all of our markets. That’s our intent. Some may be bigger, some smaller. Our Bloor Street Apartment might be 1,500 square feet”. 

According to the Globe & Mail, The Apartment will be available on a complimentary basis to Holt Renfrew’s “high-value client” – that is, the store’s big spenders and longstanding customers. New York City-based retail consultant Robert Burke told the Globe & Mail: “Department stores have realized for quite some time that a small percentage of customers can make up 65 to 70% of the luxury business. The department stores have become very focused on marketing and appealing to that high-net-worth spender.”

Holt Renfrew’s Apartments address Canada’s luxury consumers at a time of unparalleled competition. Saks Fifth Avenue will open as many as seven Canadian stores within the next several years, and Nordstrom will open several stores here, as well. Harry Rosen will expand and/or renovate many of its stores within the next couple of years, while smaller independent luxury retailers are also looking to up their game. Vancouver’s luxury retailer Boboli, for example, has temporarily relocated its popular South Granville store to give it a complete overhaul. Furthermore, a considerable number of luxury brands are looking to open mono-brand stores, all targeting Canada’s wealthy consumer.

Article Author

Craig Patterson
Craig Patterson
Located in Toronto, Craig is the Publisher & CEO of Retail Insider Media Ltd. He is also a retail analyst and consultant, Advisor at the University of Alberta School Centre for Cities and Communities in Edmonton, former lawyer and a public speaker. He has studied the Canadian retail landscape for over 25 years and he holds Bachelor of Commerce and Bachelor of Laws Degrees.

More From The Author

Swarovski Opens Unique One-of-a-Kind Canadian Concept Store on Bloor Street in...

Toronto is one of only a handful of cities globally to feature Swarovski’s new Instant Wonder concept store design. 

Louis Vuitton Opens Canada’s 2nd Men’s Ready-to-Wear Concession at Holt Renfrew...

The luxury superbrand is growing its ready-to-wear presence in Canada in the country’s second-largest city, which will see even more clothing when a flagship Vuitton opens at Royalmount next year.

RECENT RETAIL INSIDER VIDEOS

3 COMMENTS

  1. Apartments aside, Holt Renfrew needs to work on its website and roll out online shopping already. Hudson’s Bay has already beat them to it. In this day and age, how can they still be so behind?!

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisement -

Latest Stories

No posts to display

Follow us

4,265FansLike
6,734FollowersFollow
10,821FollowersFollow

all-time Popular