Ivanhoé Cambridge to Outsource Canadian Shopping Centre Operations to JLL

Date:

Share post:

Commercial real estate firm JLL is assuming operations of Ivanhoé Cambridge’s retail properties across Canada.

As of October 1, Ivanhoé Cambridge will transition the operations of its Canadian shopping centres over to JLL, the largest third-party retail property management company in North America.

“I think this alliance reinforces the degree of complexity that exists within the retail real estate sector,” said Bruce Winder, author of RETAIL Before, During & After COVID-19 and President of Bruce Winder Retail. “The pandemic has accelerated many trends that were in play before 2020 such as the growth of e-commerce, the decline of department stores and the polarization of shopping malls between the haves and have nots.

“Add in the pandemic and one can see how being a retail landlord is not for the faint of heart. JLL should bring a fresh approach to managing Ivanhoé Cambridge’s portfolio for this emerging retail arena through the addition of digitally native brands, the integration of online shopping and more experiential consumption.”

Image: Metropolis at Metrotown (Ivanhoé Cambridge)

Michael Kehoe, broker/owner of Fairfield Commercial Real Estate in Calgary, said the strategic alliance between Ivanhoé Cambridge and JLL is a significant development on the Canadian commercial real estate scene.

“The alliance comes at a time when the bricks and mortar retail and retail real estate in general is in a period of disruption and change. JLL, the largest third-party management group in North America, brings abundant operations and leasing muscle to the partnership and this bodes well for the Ivanhoé real estate properties and projects,” he said.

“I am certain that with fresh eyes and boots on the ground JLL will provide the innovation and horse power needed in these challenging times that will lead to positive results over time across this national portfolio.”

In a statement to Retail Insider, Ivanhoé Cambridge said it is refocusing on its core business as a real estate investor and concentrating on what it does best: buying, increasing value and selling.

“With this in mind, we want to standardize our business model for shopping centres in Canada with the one we have in place elsewhere in the world by outsourcing their operations to a strategic partner. Management outsourcing has proven successful at our international shopping centres (Brazil, Europe) as well as in other asset classes (Offices and Logistics),” it said.

Guildford Town Centre
Image: Guildford Town Centre (Ivanhoé Cambridge)

“We selected JLL as a strategic partner because:

  • It is the largest shopping centre manager in North America;
  • Based in the United States and with a global presence, JLL has an impressive track record and expertise, as well as in-depth knowledge of market trends, which is invaluable for our retail assets;
  • JLL shares the same DEI and ESG goal of carbon neutrality by 2040 and has a clear commitment to help us achieve it;
  • JLL is recognized for its leadership as well as its vision for innovation and performance in the current retail environment;
  • JLL has committed to expanding its presence in Canada and Quebec by committing to keeping jobs in Canada, using Canadian suppliers for the properties and investing in the communities.

The company said that in selecting its partner it remained mindful of making a positive impact in Quebec across all of its activities and contributing to Quebec’s economic recovery and vitality.

“The announcement of this new strategic alliance, combined with our ongoing asset disposals and investments in promising sectors, is enabling us to rebalance our portfolio for greater resilience. With a partner such as JLL at our side, we will be able to optimize asset performance, continue to drive innovation and ESG performance,” it said.

As of June 30, Ivanhoé Cambridge had: 41 shopping centres for 27 million square feet including: 21 in Canada (five) in Quebec; 17 in Brazil; one in Germany; one in China; and one in the US.

Ivanhoé Cambridge holds interests in more than 1,100 buildings, primarily in the industrial and logistics, office, residential and retail sectors. Ivanhoé Cambridge held C$60.4 billion in real estate assets as at December 31, 2020, and is a real estate subsidiary of the Caisse de dépôt et placement du Québec, a global investment group.

Laurier Québec
Laurier Québec (Image: Ivanhoé Cambridge)
Alan MacKenzie
Alan MacKenzie

“Through this alliance, we are expanding our presence in Quebec, a strategic market for the growth of JLL given the dynamism of its real estate sector and of its various industries contributing to the Canadian economy. We also look forward to collaborating with Ivanhoé Cambridge to shape growth opportunities, transform through technology and build strong communities in Canada through the COES,” said Alan MacKenzie, CEO, JLL Canada.

“I’m most importantly looking forward to tapping into the Ivanhoé Cambridge retail team’s deep knowledge of the local retail market to combine efforts and increase the value of the Ivanhoé Cambridge properties, benefitting retailers, their customers and our environment.”

In a news release, the companies said the vast majority of Ivanhoé Cambridge’s property team of retail employees are expected to join JLL Canada, whose management team and key decision-making roles will be headquartered in Montreal. JLL also plans to open an office in Québec City in the coming months.

Nathalie Palladitcheff

“We are excited to bring a globally renowned company to deepen its footprint and investments in Quebec. To focus on our core business as a seasoned, clear-sighted real estate investor and to align and standardise our business model globally, we wanted to find a partner with the scale, track record and expertise to continue the optimization of our assets’ performance and lead the industry in defining the future of the retail sector, thus creating long-term value for our depositors,” said Nathalie Palladitcheff, President and CEO, Ivanhoé Cambridge, in a statement. “JLL’s global reputation and like-minded culture will continue to support us, while creating career opportunities for our retail teams joining the JLL family.”

Greg Maloney

“Retail has been going through a transition period over the last decade plus, where the focus has become on creating sustainable and dynamic experiential settings that engage and excite the communities it serves – and the pandemic has acted as a major accelerant on those trends,” said Greg Maloney, CEO, JLL Americas Retail. “Retail is our division’s sole focus and we are thrilled to expand our expertise and footprint in Canada, and Quebec, establishing JLL as the largest third-party retail manager in Canada as well.”

JLL said it will also collaborate with Ivanhoé Cambridge to develop a Centre of Excellence for Sustainability (COES) in Quebec, and an accompanying team, to accelerate the transition to sustainable and inclusive real estate through the development and implementation of current and near-future technologies.

JLL is a Fortune 500 company with annual revenue of $16.6 billion in 2020, operations in over 80 countries and a global workforce of more than 92,000 as of June 30, 2021.

1 COMMENT

  1. Omg I beg you, Quebec City need luxury retail to fulfil the need of its citizen ! We are one of the richest cities in Canada and have a bigger médiane average income than Montreal and yet we have not one luxury know store like Dior or Chanel ! Even I need to order from store alike Louis Vuitton and Saint Laurent online but it is so much more fun to go in stores and buy these products ! Please take this into consideration and happy to see they will open an office in Quebec city to really know the city’s needs !!! I hope I can shop in such a stores soon 🙂

Comments are closed.

RELATED ARTICLES

Subscribe to the Newsletter

Subscribe

* indicates required

RECENT articles

Joe Mimran Outlines Product and Global Growth Plans for Roots

Joe Mimran discusses plans for Roots product, stores and U.S. growth as Marquee Brands and Roots CEO Meghan Roach point to significant international expansion.

Shoppa.ca launches online marketplace for Canadian-owned businesses

The marketplace includes businesses from across the country and products in categories including beauty and skincare, apparel, home and living, pets, kids and baby, food and wellness.

Canadian retail sales surpass $74 billion in June: Statistics Canada

Core retail sales rose 1.2% in June, posting their second consecutive monthly gain.

Good Earth Coffeehouse opens new location at Indigo Metrotown in Burnaby

The opening adds another location to Good Earth's network of more than 50 coffeehouses across Canada.

TJX Says Winners, Marshalls and HomeSense Are Gaining Major Market Share in Canada

TJX says Winners, Marshalls and HomeSense are gaining major market share in Canada as customer transactions rise and the retailer expands in prominent malls and downtown locations.

Home Depot Canada Sales Accelerate Despite Challenging Housing Market

Home Depot Canada outperformed the broader company in Q2 as comparable sales, transactions and unit growth improved despite a subdued housing market.

AutoCanada Sees Canadian Auto Market Remaining Challenging

AutoCanada says affordability pressures continue to weigh on Canadian vehicle buyers as it improves dealerships, used sales and collision operations.

Canadian sponsorship spending reaches $4.7B as industry study marks 20 years

Professional sport continues to account for the largest and most significant sponsorships, but the study found that brands are spreading spending across a broader range of categories.

Daily Synopsis: August 20, 2026

FreshCo expands in Nova Scotia, Circle K promotes customized drinks, downtown Ottawa retail expected to return to pre-pandemic levels, Kiokii and opens in Windsor, and other news.

Roots to Go Private as Joe Mimran Takes Key Operating Role

Roots has agreed to go private in a $4.10-per-share deal that will see Joe Mimran and Frank Rocchetti’s JM&A take a central operating role in the Canadian retailer.

Cargojet Sees E-Commerce Growth as Retail Shifts in Smaller Canadian Markets

Cargojet says e-commerce is driving growth in secondary Canadian markets as store closures and changing inventory strategies reshape retail distribution.

Boston Pizza Accelerates Canadian Restaurant Renovations, Adds New Locations

Boston Pizza is ramping up investment across Canada with more than 40 restaurant renovations possible in 2026 and three new locations under construction.

HelloFresh Expands Factor Across Canada as Ready-to-Eat Strategy Grows

HelloFresh is expanding Factor across Canada as it invests in ready-to-eat meals, new distribution channels and a broader convenience-food strategy.

Public safety and construction deal heavy blows to Edmonton downtown businesses

"The once vibrant pulse of Edmonton’s downtown is fading further, leaving behind a landscape that feels increasingly desolate.”

Empire to acquire nine Morelli’s pharmacies in Ontario

The pharmacies will be brought into Sobeys’ National Pharmacy operations as part of the transaction.

Canadian Tire Prepares for AI Shopping as Retail Strategy Evolves

Canadian Tire is using AI to reshape merchandising, back-to-school assortments and digital content as shoppers increasingly turn to AI for product discovery.

Healthy Planet expands to Yonge and Eglinton with 45th Ontario location

Launches Annual Good Food Drive to help fight food insecurity across Canada

Skin Excellence Medspa offers 30% discount as it launches influencer partnership program

The initiatives give the clinic two approaches to attracting customers: a price reduction across its service menu and a partnership program designed to generate promotional content through local creators.

Fizz expands retail presence through EB Games Canada partnership

The agreement marks an expansion of Fizz’s in-store presence as the company continues to build its wireless business beyond its original Quebec market.

Daily Synopsis: August 19, 2026

Fake maple syrup class action targets grocers, end of an era for Husky brand, 200k retail development coming to Calgary, Costco breaks ground on Winnipeg store, and other news.