By the Numbers: Are Grocery Retailers in Canada Gouging Consumers? [Op-Ed]

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“Measuring greed can be one of the most challenging things to do in the food business. The best way to avoid abusive behaviors is to have proper and compelling oversight, which doesn’t exist in Canada. And Canadians know it.”

As food prices rise, many are quick to blame grocers for profiteering and taking advantage of consumers. The notion of “greedflation” has emerged as one of the most talked about issues in the last month. Food inflation in Canada is at a 41-year high, at 10.3%, and chances are that consumers won’t get a break anytime soon.

Finding out whether grocers have been inflating prices to benefit their bottom line is not that simple. If greed exists in our grocery sector, how do we measure it? Well, our lab tried.

In a recent report, we used publicly available data to look at the gross profit (revenue minus cost of revenue) for each of the three big Canadian grocers: Empire/Sobeys, Metro, and Loblaws. We then calculated their respective “best” and “average” performances for the past five years. Next, we compared each company’s two most recent quarters of 2022 against their best and average years’ performances and quantified the excess (deficit).

Empire/Sobeys’ performance in 2022 was over-performing relative to their best years in Q2 by $7 million, while their Q3 numbers had them under-performing by $44 million. For the most recent two quarters of 2022, Empire/Sobeys had a net deficit of $37 million relative to their best years’ performances. Metro’s 2022 performance, on the other hand, relative to its best years, over-performed in Q1 by $3 million and under-performed by $14 million in Q2.  For the most recent two quarters of 2022, Metro Inc. had a net deficit of $11 million relative to their best years’ performances. Nothing overly scandalous.

Loblaws, though, is an exception. In Q1 of 2022, Loblaws outperformed their best years’ performances equivalent to $68 million; in Q2 2022, they outperformed their best years’ performances by $112 million. So Loblaws’ gross profit thus far in 2022 outperforms its best performances of the past five years by $180 million, or about one million dollars a day to date.

Does this mean Loblaws is greedy? Not quite. Loblaws’ reported revenues combine food, health, beauty, apparel, and other general merchandise into one category. Grocers are incredibly diversified, and sell cosmetics, drugs, and clothing. Margins are different for these verticals, and of course the ethics and social responsibilities of selling bananas or eggs are quite different than when selling lipstick. Loblaws’ 2022 Q2 News Release attributes its increase in sales to an increase in same-store sales for food retail (0.9%) and drug retail (5.6%). Readers of Loblaws’ financial statements cannot definitively say whether an increase in non-food sales has driven the bulk of the “excess” gross profit, which is why accusations of profiteering are pointless.

But this doesn’t mean changes are unnecessary. Perhaps, companies like Loblaws should be required to report their food operations separately from their non-food operations. Unlike selling t-shirts or perfume, selling food, a necessity of life, is inherently ethical and the stakes are very different.

We find it interesting that Loblaws can justify food and non-food (healthcare, beauty, apparel, and other general merchandise) as a combined operating segment which satisfies both IFRS 8.12(a) the nature of the product and services, and IFRS 8.12(b) the nature of the production process. It is unclear how food retail and drug retail are similar in nature, sales, or production. Canadians deserve to be informed of the details, especially when food inflation is in the double-digits. This is worth investigating.  

Still, the blame game continues, and Canadians want a scapegoat. This points to another change required, and it has to do with the Competition Bureau. The Bureau has constantly failed the Canadian public by not providing forceful support to lawmakers in Canada, when it simply endorses acquisitions and oversees investigations with little or no vigor. The bread price scandal is a good example. After seven years, the investigation is still ongoing. We’ve also seen investigations into meat and salmon, neither of which have provided definitive results.

Grocers are easily blamed, simply because we know them. The more obscure part of our food supply chain has been spared by “greedflation” accusations for months, even if several multinationals like Unilever, Kraft-Heinz and Kellogg’s have posted significant profits of late. The constant food inflation politicization has led to more irrationality and confusion within the population. Farming also contributes to higher prices at retail but few are willing to point to farmgate economics as a contributing factor. The Bureau should look at the entire food system, from both ends.

The anger directed towards grocers is truly unique to Canada. Our nation may be experiencing a consumer trust crisis which is spilling over into our relationship with grocers due to the Competition Bureau’s baggage, that is, the awkward unfinished business it has with many files. Canadian consumers feel grossly unprotected. 

In the U.S., things are different. Their inherent hatred for monopolies and oligopolies has pushed lawmakers and bureaucrats to act swiftly and forcefully. Kroger is currently trying to acquire Albertsons for almost $25 billion, which would make Kroger the second largest grocer in America. The deal is hitting major regulatory roadblocks. Kroger could be asked to let go of almost 400 stores, creating a rival to the new grocer. The initiative led by lawmakers has been relentless, and yes, politicized. This would never happen in Canada. When Provigo was acquired by Loblaws in 1998, or when Metro acquired A&P in 2005, or even Sobeys buying Safeway out west, barely anyone raised an eyebrow during the proceedings.

In essence, with more financial data to clarify food sales and a more authoritative watchdog in the Bureau, industry and grocers may have a shot at getting consumers’ trust back.

— Sylvain Charlebois is professor in Food Distribution and Policy and director of the Agri-Food Analytics Lab at Dalhousie University and Samantha Taylor is professor in Accounting and a Research Associate at the Agri-Food Analytics Lab at Dalhousie University.

Article Author

Sylvain Charlebois
Sylvain Charlebois
Dr. Sylvain Charlebois is Senior Director of the Agri-Foods Analytics Lab at Dalhousie University in Halifax. Also at Dalhousie, he is Professor in food distribution and policy in the Faculty of Agriculture. His current research interest lies in the broad area of food distribution, security and safety, and has published four books and many peer-reviewed journal articles in several publications. His research has been featured in a number of newspapers, including The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.

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