How Dollarama is Becoming a Player in the Canadian Grocery Landscape [Op-Ed]

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In an era where the cost of living continually surges, the pursuit of affordable groceries has evolved into a financial battleground for many Canadians. Recent investigations by intrepid reporters in Quebec and Ontario have uncovered a revelation that may surprise some: Dollar stores, most notably Dollarama, provide identical non-perishable products to regular grocery stores but at significantly lower prices, often falling within the 30% to 75% range. While many shoppers were aware of this, many likely were not. But this begs the question: How is this possible? How can Dollarama offer the same products, in the same size, and from the same brands, at a much lower price?

Different business models, full stop. Dollarama’s ability to offer rock-bottom prices is underpinned by two critical pillars: remarkably low operational costs and robust supplier-retailer relationships. While one might assume limited variety, exemplified by having only one option for ketchup or peanut butter, the reality is that the products are indistinguishable from those found in major grocery chains. This might appear counterintuitive, but the key lies in Dollarama’s dominance over supplier shelf space in its vast network of over 1,400 stores.

Dollarama at The Tenor in Toronto (Image: Dustin Fuhs)

Suppliers recognize the advantages of collaborating with Dollarama. They no longer need to contend for limited shelf space or engage in cutthroat competition with rival brands, making it an appealing proposition for them. The result is beneficial deals that ultimately trickle down to the consumer’s advantage. Suppliers can also sidestep concerns about how grocers may prioritize their in-house labels. Dollarama’s house-brand strategy is not strong.

With projections hinting at the possibility of surpassing 2,000 stores by 2030, Dollarama’s influence in the market is poised for substantial growth, selling more food. For consumers, Dollarama’s approach of offering only a single option for each product may initially seem restrictive. In a world that often celebrates choice, the idea of having just one brand of ketchup or peanut butter may raise eyebrows. However, this simplicity lies at the heart of Dollarama’s cost-saving strategy, which directly translates into competitive pricing.

Dollarama’s success extends beyond its pricing strategy. It excels at maintaining minimal operational costs, with daily average staffing expenses capped at a mere $500. Its stores operate with efficiency and simplicity, unlike major grocery chains such as Loblaw, Metro, and Empire, which also function as real estate giants, potentially driving up overhead costs over time.

Furthermore, while dollar stores like Dollarama bypass expensive advertising campaigns, these cost savings can be transferred to consumers in the form of lower prices. When you spot Galen Weston on TV, you’re essentially covering the cost of those ads when shopping at Loblaw. In contrast, Dollarama shoppers enjoy the benefits of lower prices without the need to subsidize a celebrity-studded marketing campaign.

Dollarama at The Tenor in Toronto (Image: Dustin Fuhs)

But it’s not all great at Dollarama. Let’s be candid—critics may contend that Dollarama faces socioeconomic biases and challenges related to product quality and store ambiance. A visit to Dollarama might reveal an unpleasant odour reminiscent of a plastic manufacturing plant in Beijing. While it’s true that the scent of a plastic factory may linger in some stores, many are willing to overlook this for the sake of their budgets. The reality is that Dollarama serves as a lifeline for numerous Canadians struggling to make ends meet.

Nevertheless, Dollarama is not without its challenges. Recent investigations, notably from the Halifax Examiner, have brought to light instances where Dollarama stores located near major grocery retailers are pressured to limit their product offerings. This practice is not unique to Dollarama and underscores broader issues within the retail sector. To genuinely foster competitive pricing within the grocery sector, addressing these concerns is imperative, and Canada’s Competition Bureau should do so without delay.

Dollarama’s ascendancy is nothing short of remarkable. Its unorthodox approach challenges the traditional grocery store model, prompting a reevaluation of what we value in our shopping experience. It serves as a reminder that different business models can yield different benefits, and sometimes, simplicity and efficiency can be the keys to success.

While the food elites may continue to dismiss the role of dollar stores, the reality is that dollar stores are making the market more competitive. The chain is opening 70 new stores this year alone. Someone’s buying. As Canadians wait for a knight in shining armour to bring more competition, dollar stores are already doing so, silently and effectively, providing affordability where it is needed most.

Sylvain Charlebois
Sylvain Charlebois
Dr. Sylvain Charlebois is Senior Director of the Agri-Foods Analytics Lab at Dalhousie University in Halifax. Also at Dalhousie, he is Professor in food distribution and policy in the Faculty of Agriculture. His current research interest lies in the broad area of food distribution, security and safety, and has published four books and many peer-reviewed journal articles in several publications. His research has been featured in a number of newspapers, including The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.

4 COMMENTS

  1. One significant difference is no exchange no return policy at Dollarama. Not sure how it is flying under radar of the consumer rights as it is not a Dollar store anymore it is Dollar PLUS or just another convenience store

  2. This is what creates food deserts. Big grocery stores make most of their money on dried goods, when dollar stores start under cutting them, they close up shop and there goes your fresh produce. This is what has happened in so many places in the US.

  3. Look into what dollar stores in the US, notably Dollar General, have done to access to fresh groceries and produce and then decide for yourself if they are the best solution to rising food costs.

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