IKEA Expands Its Customer Meeting Points in Ontario and Quebec, Enhancing Omnichannel Retail Accessibility [Interview]


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IKEA Canada is opening new customer meeting points in Ontario and Quebec as it continues to make the omnichannel retail journey accessible to more Canadians.

The national retailer is expanding its Plan and order point network with new locations in Lachenaie, Quebec and London, Ontario. The Lachenaie Plan and order point will be the third location to open in the Greater Montreal Area and will join the North Shore’s Galeries de Lanaudière shopping centre. 

The London Plan and order point will join the Wonderland Power Centre – one of London’s most prominent retail destinations. 

Image: IKEA Canada

Both locations are set to open doors to customers in spring 2024.  

“Since 2022, we’ve opened three Plan and order points in the Montreal and Ontario markets and the response we’ve received from customers has been very positive,” said Inna Romagnoli, Country Business Development and Transformation Manager, IKEA Canada. 

“As Canadians continue to adjust their homes to meet the diverse multifunction demands of home today, we remain committed to providing quality and affordable solutions whenever and wherever they choose to meet us. Plan and order points are just one of the many ways we’re evolving our business to help Canadians enjoy a better life at home.”

IKEA says Plan and order points are service-based spaces where customers can get support from an IKEA specialist to plan complex purchases like kitchens or bathroom projects. Products are not available for immediate takeaway at Plan and order points; instead customers can schedule personalized appointments to explore and discover a curated selection of IKEA solutions to meet their home furnishing needs. Once their order is placed, customers can have it delivered directly to their homes or to a local Pick-up point.

Image: IKEA Canada
Image: IKEA Canada

Amadou Diop, Market Manager for IKEA in Montreal, said the retailer wants to become more accessible to customers in the Greater Montreal Area.

“We’re super excited to announce we’re opening a third location in Lachenaie. The Plan and order point provides the ability for customers to plan their complex solutions like a kitchen, a bathroom, a living room or a bedroom, together with our team of specialists that will support them to create the kitchen of their dreams or the bathroom of their dreams,” said Diop.

“The idea is that you can imagine a super inspiring space with the IKEA (staff) where customers can touch and feel the range but at the same time have a personalized plan with our IKEA co-workers, those specialized in design.”

He said the Plan and order point in Lachenaie is answering a need for customers out in that area of Montreal.

“Now we are focusing on opening this one and then we’ll see what’s going to happen in the future,” added Diop. 

IKEA Canada has also launched a Pick-up location in Thunder Bay, Ontario. Customers will be able to have their IKEA home furnishings delivered to the Pick-up location at 243 North Cumberland Street at an affordable rate. The Thunder Bay location joins a network of 15 Pick-up locations and 35 PenguinPickUp locations across Canada.

Image: IKEA Canada

Founded in 1943 in Sweden, IKEA is a leading home furnishing retailer, offering a wide range of well-designed, functional home furnishing products. IKEA Canada is part of Ingka Group which operates 389 IKEA stores in 32 countries, including 16 in Canada. Last year, IKEA Canada welcomed 21.2 million visitors to its stores and 236 million visitors to IKEA.ca

In addition to the new Plan and order point and Pick-up locations, IKEA recently celebrated the grand opening of the Beauharnois Distribution Centre and Customer Distribution Centre in Quebec as well as a multi-million-dollar investment to expand fulfillment capabilities in the Greater Vancouver and Toronto areas.

Mario Toneguzzi
Mario Toneguzzi
Mario Toneguzzi, based in Calgary, has more than 40 years experience as a daily newspaper writer, columnist, and editor. He worked for 35 years at the Calgary Herald covering sports, crime, politics, health, faith, city and breaking news, and business. He is the Senior News Editor with Retail Insider in addition to working as a freelance writer and consultant in communications and media relations/training.


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