Larry Leung

Air Canada and Hyatt Show Where Loyalty Partnerships Are Heading

Retail Insider -
Air Canada’s Aeroplan and World of Hyatt have announced a comprehensive loyalty partnership, offering members new ways to earn and redeem points. The partnership enables more integrated travel experiences across both platforms, enhancing customer loyalty.

Air Canada Amenity Kits Spotlight Canadian Brand Partnerships

Retail Insider -
Air Canada’s new amenity kits bring together Sahajan and Hunter Amenities, showing how Canadian brand partnerships can create wider business value.

Larry Leung Reappointed Chair of CXPA Canada Council

Craig Patterson -
Larry Leung begins a second year as Chair of CXPA Canada, focusing on AI, risk management, and the evolving role of customer experience in retail.

Is the Canadian retail loyalty program dead?

Shelby Hautala -
Canadian loyalty programs face challenges as retailers adopt AI and personalization to meet consumer expectations and deliver meaningful rewards.

Airport Retail Needs an Overhaul in Canada [Video Interview with Larry Leung]

Retail Insider -
Craig and Larry discuss retail at airports in Canada, including the need to improve the customer experience and offerings in terminals. Leung says airports are missing out on major opportunities to drive consumer sales to grow revenue.

Airports in Canada Missing the Mark, Need to Bring in More Localized Retailers and Offerings [Expert Interview]

Shelby Hautala -
Larry Leung says that the ‘arrival side’ in particular is an opportunity for airports to attract waiting consumers while promoting tourism in the city and offering experiences.

Airports in Canada Must Rethink Retail Configuration and Experience to Capitalize on Visitors [Expert]

Shelby Hautala -
Industry expert Larry Leung says that airports have retail placement wrong, including duty free, and as a result are losing out those arriving early for flights even if just with carry-on luggage.

Online Retail in Canada Becomes Oversaturated as Industry Shifts Following Pandemic Acceleration [Interviews]

Shelby Hautala -
A rush to open online stores means there's too much competition -- and the integration with physical stores is more important than ever say experts.

Beyoncé’s “Deal of a Lifetime” with adidas as Latest Creative Partner

Retail Insider -

It is not a new idea to use well known celebrities as a marketing tool to promote brands and products, says industry expert Larry Leung.

Emerging Canadian Retail Trends for 2019: Technology, Partnerships and Experiential Concepts

Retail Insider -
The retail industry is changing rapidly, and Larry Leung identifies several trends being identified amongst the leading players.

Why More Canadian Mall Landlords Should Utilize Apple Maps for Customer Navigation

Retail Insider -
Customer experience expert Larry Leung explains the benefits of landlords including their properties in Apple Maps, as the world of tech and brick-and-mortar converge and consumers seek out information prior and during visits.

How Loblaw Can Improve Customer Experience of its New PC Optimum Program

Retail Insider -
Customer experience expert Larry Leung explains how the new merged program has fallen short in some areas, and how it can be improved.

Why Canadian Airports Should Court Chinese Shoppers [Analysis]

Retail Insider -
The rapidly growing tourist segment should be seen as a priority for retail and revenue growth.

Why Adding More Luxury Retail to Toronto’s Pearson Airport Makes Sense [Feature]

Retail Insider -
An expert goes in-depth and discusses the benefits of capitalizing on an already exceptional asset.
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