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Video Interview: Why Canadian Retailers Need To Master Hybrid Shopping Experiences

Mario Toneguzzi -
An expert talks about how consumer behaviour has changed in the past few years and what retailers need to do, the need to break down silos in retail operations, continued supply chain issues, and the growing trend in reverse logistics.
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How Will the Retail Industry Handle the Incoming Wave of Returns?

Retail Insider -
The rapid growth in e-commerce means that there are more returns than ever, creating a challenge for retailers at an already difficult time.
Main Archive

How Pickers, Packers, and Drivers Are More Important to the Brand Experience Than Ever in Canada

Retail Insider -
As online sales surge, efficiency in the supply chain and reliable last-mile delivery are becoming even more critical to creating a positive shopping experience that consumers expect and now demand.
Main Archive

How the Pandemic Has Changed Consumer Expectations While Accelerating Ecommerce in Canada

Mario Toneguzzi -
An expert says that online retail can only grow so much amid an over-saturation of new businesses.
Main Archive

Retail’s New Normal: How Canadian Retailers Need to Adjust if COVID-19 Sticks Around

Retail Insider -
Social distancing and other guidelines have forced retailers to rethink basic in-store procedures and the customer experience should the virus persist once retailers are given the green light to reopen their doors.
Main Archive

Thinking Beyond Self-Checkouts to Improve the Customer Experience in Grocery Stores

Retail Insider -
Grocery retailers in Canada are now looking beyond self-checkouts to design the next generation of in-store experiences that will keep consumers coming back. An expert says that the biggest trends to watch for in the coming years are in interactive digital displays, data extraction, and further application of IoT.
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