Premium-built platform replaces manual gifting with instant, compliant,
and retention-focused rewards
(NEW YORK) — Opia, a global sales promotion agency, announces the launch of its Client Gift Concierge™, a premium-built digital gifting and retention platform specifically designed for real estate and other service professionals.
Client Gift Concierge addresses one of the most persistent challenges in real estate: delivering thoughtful, timely client gifts without the friction, compliance risk, and manual effort that often derail client appreciation gifts. Built on Opia’s 20 years of experience in promotions, incentives, and regulatory compliance, the platform enables agents to send digital client gifts instantly — whether at the closing table or to mark key milestones — while maintaining full tracking and documentation.
The platform officially debuted during the recent Keller Williams Family Reunion at the Georgia World Congress Center.
Key benefits of Client Gift Concierge include:
- Ease of use for on-the-spot gifting and scheduled reminders
- Customization to align gifts with client preferences and milestone moments
- Automated tracking and compliance to reduce risk and administrative burden
- Retention-driven design to support repeat business and referrals
- Environmentally friendly by eliminating plastic waste
“Client gifting plays a powerful role in retention and referrals, but too often it’s treated as an afterthought because the process is cumbersome,” said Jim Vinyard, Opia’s Director of Business Development USA. “Client Gift Concierge simplifies gifting into something agents can execute in seconds without sacrificing personalization or accountability.”
The platform offers access to more than 250 premier gift card options (more will be added regularly), automatic delivery, and built-in tracking, helping agents stay connected to clients long after the transaction closes.
The Client Gift Concierge platform reflects a broader shift in consumer behavior: In 2025, digital gift cards accounted for over 60% of total market share globally, due in large part to their security, convenience, and instant delivery.
Following its initial adoption in real estate, Opia plans to explore expanding the platform into additional service-based verticals, including automotive, insurance, and other relationship-driven industries.
About OPIA
OPIA is a global sales promotions agency specializing in the design and execution of complex incentive programs for leading consumer brands and retail organizations. With more than 20 years of experience, OPIA combines advanced analytics, operational expertise, and scalable technology to deliver promotions that influence purchasing behavior, increase basket size, and drive measurable sell-through across multiple industries. Learn more at www.opia.com/en-us.
Media Contacts:
Arthur Sesnovich
Open Door Consulting
508.612.4179
