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Retailer Data

Analysis behind studies, surveys, etc. that affect Canadian retailers.

AI increasingly handling more customer service cases: Salesforce report

Mario Toneguzzi -
81% of Canadian service professionals using AI say it’s making them more productive, says Salesforce.

Best Before Dates Confuse Canadians, Study Finds

Craig Patterson -
New Canadian research shows confusion over best before dates fuels waste and household costs, with younger consumers most impacted.

Black Friday dominated 2024 holiday spending, Moneris data shows; will it lead again in 2025?

Mario Toneguzzi -
Moneris data shows Black Friday was Canada’s busiest shopping day in 2024, driven by early deals and delivery concerns. See key 2025 holiday retail and fraud trends.

eBay releases 2025 Recommerce Report

Mario Toneguzzi -
The report reveals a broad movement propelled not just by affordability, but by sustainability, self-expression, and community values.

Canadian inflation eases in October: Statistics Canada

Mario Toneguzzi -
Slower growth in grocery prices further contributed to the deceleration in the CPI in October.

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