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Frederic Dimanche

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The Customer is Still Always Right: Expert Op-Ed

Retail Insider -
While retailers may blame consumers for certain behaviours, two experts say that it's retailers that need to look in the mirror when consumers complain.
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A Positive Employee Experience is Good for Retailers’ Bottom Line [Op-Ed]

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Two industry experts say that providing a positive experience for employees will translate into their offering better service to clients.
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The Future of Retail in Canada: Op-Ed

Retail Insider -
Industry experts Solange Strom and Frederic Dimanche discuss the balance of physical and digital, and how people will be important to success in the industry.
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