Frederic Dimanche

The Customer is Still Always Right: Expert Op-Ed

While retailers may blame consumers for certain behaviours, two experts say that it's retailers that need to look in the mirror when consumers complain.

A Positive Employee Experience is Good for Retailers’ Bottom Line [Op-Ed]

Two industry experts say that providing a positive experience for employees will translate into their offering better service to clients.

The Future of Retail in Canada: Op-Ed

Industry experts Solange Strom and Frederic Dimanche discuss the balance of physical and digital, and how people will be important to success in the industry.
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