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Retail Insider
Canada's Most-Read Online Retail Industry Publication.
News
Retailer News
Retailer Financials / Reports
Retailer People News
Retailer Op-Eds
News Briefs
Curated Digest
Podcasts
The Weekly
The Interview Series
More
Gradient Labs
News
1 in 4 consumers lose money due to poor customer support: Gradient Labs survey
Mario Toneguzzi
-
July 31, 2025
Some 75% of consumers rank long waiting times as a major customer service frustration, with 52% believing companies intentionally complicate the process, according to Gradient Labs.
News
New survey reveals 75% of consumers frustrated by long customer service wait times and poor resolutions
Mario Toneguzzi
-
June 20, 2025
Customer service is the backbone of any successful business
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