Gradient Labs

Poor customer service abroad is driving travellers to switch banks: Gradient Labs

Mario Toneguzzi -
1,000 of the 1,998 travellers surveyed reported experiencing a card, payment, or banking issue abroad in the past two years. 

1 in 4 consumers lose money due to poor customer support: Gradient Labs survey

Mario Toneguzzi -
Some 75% of consumers rank long waiting times as a major customer service frustration, with 52% believing companies intentionally complicate the process, according to Gradient Labs.

New survey reveals 75% of consumers frustrated by long customer service wait times and poor resolutions

Mario Toneguzzi -
Customer service is the backbone of any successful business
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