Payment Processing

American Express is expanding its AI commerce strategy through OpenAI integrations, restaurant discovery and agentic payments. Its third-quarter earnings call reveals ambitions that could reshape how Canadian retailers attract customers, manage payment relationships and measure the value of emerging shopping channels.

Retail Insider's latest Retail Technology & Payments Report examines how artificial intelligence, payments, loyalty, commerce platforms, and digital infrastructure are becoming increasingly integrated, reshaping retail operations, customer experiences, and competitive advantage across the Canadian retail industry.