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Ryan Webber

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Retail’s New Normal: How Canadian Retailers Need to Adjust if COVID-19 Sticks Around

Retail Insider -
Social distancing and other guidelines have forced retailers to rethink basic in-store procedures and the customer experience should the virus persist once retailers are given the green light to reopen their doors.
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Thinking Beyond Self-Checkouts to Improve the Customer Experience in Grocery Stores

Retail Insider -
Grocery retailers in Canada are now looking beyond self-checkouts to design the next generation of in-store experiences that will keep consumers coming back. An expert says that the biggest trends to watch for in the coming years are in interactive digital displays, data extraction, and further application of IoT.
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