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Birks Reopens Stunning Overhauled Montreal Flagship

Montreal Birks PHOTO: MAXIME FRECHETTE

Iconic Montreal-based jewellery retailer Maison Birks has reopened its overhauled Montreal flagship on Phillips Square, which now includes a soon-to-open on-site luxury hotel as well as several new premium luxury branded shop-in-stores. The renovated retail space reflect’s the company’s latest concept, which is customer-centric and more casual in its design than the previous store. 

“With the opening of our new flagship store in downtown Montreal we have set what is now the highest standard for luxury jewellery and timepiece shopping in the country, says Jean-Christophe Bédos, President and CEO, Birks Group. We are welcoming back within our doors some of the world’s leading brands in our category and are now able to offer an unparalleled selection to our customers, both local and visiting,” he added. 

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Birks has occupied the same building since the year 1894 and according to Eva Hartling, Vice President, Brand Management & Chief Marketing Officer at Birks Group, it was the second Montreal location for the company that was founded by Henry Birks in 1879. Many of the historic architectural details of the store have been preserved, including the store’s royal warrant as well as doors, pillars and other elements that give the historic building its unique and beautiful charm.

Montreal-based architectural firm Aedifica assisted Birks in the redesign of the space at 620 Sainte-Catherine Street West. 

“Our Birks Collections of Fine Jewellery, Gifts and Engagement Rings are featured prominently in our new flagship space, said Ms. Hartling, going on to say, “With new displays that allow customers to browse at their own pace, we now offer a comfortable and casual shopping concept that is in line with our target clientele of women self-purchasers as well as fine jewellery connoisseurs and international timepiece aficionados.” 

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The store now spans 7,700 square feet on street-level and according to Ms. Hartling, the ‘right-sized’ space has been modernized with the contemporary customer in mind. The store’s interior features a lighter colour palette, modern fixtures, and increased natural light in an airier layout that allows for casual browsing. Included is a new ‘Birks Bridal Bar’ where a bride-to-be can bring several friends to look at rings in the store. 

Several new shop-in-store boutiques for some of the world’s leading brands are now contained in the flagship. A 650 square foot Van Cleef & Arpels boutique has opened in the store, as well as an 800-square foot Rolex boutique, and shops for Cartier, Jaeger-LeCoultre, Breitling, Tag Heuer, Chaumet and Messika. Birks has the exclusive in Canada for Van Cleef & Arpels (excluding its two standalone corporate stores) with Van Cleef & Arpels shop-in-stores also contained within Birks’ flagship Toronto and Vancouver stores. Rolex returns to Birks after a long absence as well, while the company solidifies relationships with other leading luxury brands carried in its various stores. 

The store features the expansive private-label Birks Collection merchandise, as well as the company’s extensive offering of diamonds, many of which are Canadian. 

It also has a pop-up area in the front of the store where Ms. Hartling said the retailer will regularly have rotating collections and collaborations — the aim is to have something new for guests every time they visit.

Included, as well, is the Birks Concierge Service, which is there to assist clients with such things as creating bespoke jewellery, or to source any of the one-of-a-kind jewels that might be contained in-store. Thee’s also the ‘Birks Lounge’ which offers a chic-looking relaxing area where books and heritage Birks pieces frame a Nespresso coffee station. 

The Maison Birks retail store is located at the base of the new Hôtel Birks, which will open towards the end of next month and occupies much of the historic Birks building. The hotel will have between 115 and 120 rooms and will be positioned as high-end. Renderings show a beautiful property with an elegant lobby as well as hotel rooms and common areas (see slideshow above). 

Jeff Berkowitz of Aurora Realty Consultants represents Maison Birks as broker in Canada. 

HISTORIC ENTRANCEWAY. PHOTO: MAXIME FRECHETTE

Lacoste Launches New Global Concept Store Design in Canada

Lacoste Store at Yorkdale Shopping Centre

A successful launch of its new global concept store in Toronto has given fashion retailer Lacoste Canada a vision to open other similar flagship stores in Vancouver and Montreal over the next two years.

GRÉGOIRE BRASSET. PHOTO: LINKEDIN

Grégoire Brasset, the newly-appointed Vice-President and General Manager for Lacoste Canada, said the French brand launched its new store concept recently in Toronto’s Yorkdale Shopping Centre.

“It’s quite different. We’ve invested a lot in the new concept. We want to be more linked with our DNA and with our history,” said Brasset. “It’s why we decided now to launch this new concept last year in France and now we’re already opened over the last few months 14 doors around the world with the key concept.

“For us it’s a boutique but it’s also a tennis club. It’s also very focused on the Polo business and also we are trying to have a real customer experience and it’s focused on different things. First an omni channel approach which means that you can order your Polo on ecommerce . . .  and you can pick it up one hour later at our boutiques. Also, we decided on this new concept to launch Polo customization. For the same price, you can add on your Polo your initials or something like that. You will have a unique Polo.”

Lacoste Store at Yorkdale Shopping Centre

Brasset said Toronto is the company’s main business in Canada, representing about 60 per cent of its sales in the country. That’s why it was chosen as the first new concept store in Canada.

“We would like to launch this new concept in the next two years in Vancouver and one in Montreal,” said Brasset. “It is our flagship. We will have three flagships.”

The new concept store in Toronto was opened in an existing store. It moved from one space to another in Yorkdale. The store in Montreal will be in an existing location but Vancouver will be a new store in the downtown core.

The first Lacoste store in Canada opened about 25 years ago in Montreal. Currently there are 12 boutique stores across Canada and five outlets. There are also many wholesale stores like Golf Town. It operates its ecommerce site as well.

The successful international brand was co-founded in France by tennis player René Lacoste. The chain known for Polo shirts sells men’s and women’s apparel, accessories, leather goods and sportswear.

Brasset said that besides the additional flagship store in Vancouver he doesn’t anticipate the company will expand the number of other stores it has in Canada.

“We’re thinking we have the right footprint. We don’t want to expand but we don’t also want to close. We are thinking that even if we don’t want to expand the number of stores we can continue to grow our business and also we are thinking for ecommerce we can continue to develop the business and for sure with our main partners like Sporting Life, the Bay, Simons we can continue to develop the business because the business is not only boutique it’s also the business we are doing with our main partners around Canada,” he said.

Brasset said the new concept will help create a stronger brand identity for Lacoste.

“We need to have a story around our products. That’s why this concept is very focused on our story and on our DNA. To be sure that when the customer arrives in this boutique and new concept they understand very quickly that we are a tennis and golf brand . . . because this year for us is our 85th anniversary. It’s a brand with a strong story that has invested a lot in a new concept and a new approach.”

*All photos, except for the top photo, are courtesy of Elaine Fancy.

Unique Pop-Up Space Comes Available in Toronto’s Entertainment District

A unique ‘one-stop-shop’ retail space is coming available in downtown Toronto at 276 King Street West, and is being hosted by pop-up retail facilitator pop-up go. The street-level loft-style space can house one tenant or multiple tenants, and is available from now until December of 2018. 

Potential ‘Fashion’ Configuration

Called KINGDOM, the 1,330 square foot space has a street front entrance a few steps north of busy King Street West on Ed Mirvish Way. It’s a busy area — more than 40,000 pedestrians pass by daily, and the Entertainment District is otherwise known for its many events and festivals, including the Toronto International Film Festival which takes place in September. The area houses various restaurants and hotels (the Ritz and Shangri-La are nearby) and is also accessible by transit, including street-car as well as the nearby St. Andrew TTC subway station. 

The space is being hosted by pop-up go — the company’s Chief Connector, Linda Farha, notes that KINGDOM is a one-stop shop with an opportunity to benefit from pop-up go’s marketing and execution support. The goal is to make the space a ‘turnkey solution’ and as such, pop-up go is also offering services from staffing to social media, retail design, and payment processing to “work like an extension of one’s staff” for whatever tenant, or tenants, choose to lease the temporary space. 

Brick walls, high ceilings and an otherwise open concept characterizes the space, which at one time was a fashion retail store. Pop-up go has designed the space so that it can house up to five smaller vendors or even one larger vendor, if desired. The premises includes electricity and heat, air conditioning, washrooms and a kitchen. The space cannot be used for parties or cooking, and pets are not permitted. 

BRIEF: RYU Announces Store, Casper Partners with HBC, Indigo Closing Store

BRIEF: RYU Announces Store, Casper Partners with HBC, Indigo Closing Store

RYU Apparel Announces 2nd Toronto Store

PHOTO: RYU APPAREL

Vancouver-based urban athletic apparel brand RYU Apparel Inc. has announced that it will open its second Toronto retail location at CF Sherway Gardens in the fourth quarter of 2018. 

“We are thrilled to announce our second location in Toronto, as the local athletic community here has embraced RYU and what we stand for,” said Marcello Leone, CEO. “We have been encouraged to expand our retail footprint to reach new communities in the GTA and we continue to solidify our presence in Canada’s most urban city.”

RYU Apparel’s first Toronto store opened at 361 Queen Street West in the fall of 2017. The company also operates four stores in the Vancouver area — its first opened at 1745 W. 4th Avenue in early 2015, followed by stores at 805 Thurlow Street (near Robson Street) in Vancouver, at Park Royal in West Vancouver, and at Metropolis at Metrotown in Burnaby. 

RYU has also announced that it will open three stores in the United States — the company’s website lists Brooklyn NY, Venice California, and Newport Beach, California (at the beautiful Fashion Island centre) as future locations. 

Originally founded in Portland, Oregon, RYU or ‘Respect Your Universe’, is an athletic tech-style apparel brand engineered for the fitness, training, and performance of the multi-discipline athlete. Marcello Leone, son of the founders of Vancouver-based multi-brand luxury retailer Leone, took the company over in 2014 and spearheaded an overhaul which saw its headquarters moved from the United States to Canada, choosing his hometown of Vancouver to be its new corporate address. RYU’s intention is to become the world’s top multi-discipline performance training and fitness brand, according to Mr. Leone. 

Jeri Brodie of Aurora Realty Consultants represents RYU as broker in Canada. 

Toronto’s Pretty Denim Launches Online ‘Denim Revolution’

Pretty Denim, a new luxury denim line, has created a denim collection that boldly addresses a significant style gap in the women’s denim market. Designer and co-founder Tahnee Lloyd-Smith intends to create a denim revolution with a distinctive style, with focus on finishings, fabrics, and fit. The brand is in the process of launching with a full capsule collection called “Her” for Spring/Summer 2018. 

Soon to be available online only, “Her” features 14 items (7 pants, 4 tops, 1 dress, 1 kimono, and a bomber jacket) of raw Japanese and Italian denims, including pants with fishtails and copper paint, shirts with chic collars, and beautiful buttons.

Pretty Denim is the brainchild of Toronto-based husband and wife team Bob Froese and Tahnee Lloyd-Smith. Bob owns the advertising agency behind the successful Canadian launches of Kenneth Cole, Calvin Klein Jeans, and Alfred Sung. Tahnee brings five years of luxury men’s styling experience that ironically helped inspire the creative direction for the “Her” collection. Produced in Toronto and aiming to appeal to women who prefer online shopping and are comfortable in denim but wish to have a dressier look.

Froese and Lloyd-Smith are interested in bringing “Her” to communities across Canada via a series of pop-ups. If you think Pretty Denim would be a good fit for your community, please drop them a line!

Casper Mattresses Seduces Hudson’s Bay with Promises of Sweet Dreams

PHOTO: HUDSON’S BAY (THE POINT)

Sleep innovator Casper has just launched a national retail partnership with HBC, bringing their award-winning sleep products to select Hudson’s Bay stores across Canada. 

With more than 35,000 5-star reviews and nearly 2 million happy sleepers, Casper markets itself as ‘the internet’s favourite mattress.’ All Casper mattresses feature high-quality, breathable foams in two options – The Essential streamlined mattress starts at $450 and the signature The Casper starts at $725.

Good night sleep seekers will be able to acquire the mattresses online at thebay.com and in-store at 13 Hudson’s Bay locations in Toronto, Vancouver, Ottawa, and Calgary.

The Casper mattress will be on display in-store, allowing customers to experience the product in-person before purchasing. Shoppers can also purchase Casper products in the store to carry out or deliver to their doorsteps.

As Canada’s most prominent department store and destination for home inspiration, Hudson’s Bay was a natural partner for Casper to reach even more customers and bring better sleep to Canadians across the country.

Morguard Brings Home Two More HOOPP LEAP Awards for Sustainability Excellence 

ROBSON CENTRAL. PHOTO: MORGUARD

Mississauga-based Morguard Investments Ltd. has been recognized by Healthcare of Ontario Pension Plan (“HOOPP”) for the company’s exemplary focus on sustainability best practices — one property is in Vancouver and the other is in Calgary. In 2018, Morguard adds two Leadership in Environmental Advancement Program (“LEAP”) Awards to its collection, which now includes 14 distinctions across nine categories since the program’s initiation in 2012.

“Our focus on Responsible Property Investing as a best practice allows us to identify and incorporate environmentally responsible initiatives proactively and efficiently. Moreover, effective collaboration with our partners and tenants is fundamental to our ability to uphold and constantly improve sustainability practices at our properties,” said K. Rai Sahi, Chairman and CEO, Morguard Corporation. “We are honoured to be recognized as change drivers and pioneers in innovative approaches to sustainability. This is an opportunity for Morguard and our key stakeholders to strengthen our shared commitment to both value creation and operational excellence.”

The Energy Saver: Performance Award went to the iconic Robson Central property in downtown Vancouver, which houses the city’s Victoria’s Secret flagship as well as a two-level Shoppers Drug Mart store. The award recognizes the outstanding reduction in energy consumption in 2017 at Robson Central. The HOOPP LEAP Award recognized a remarkable 20 per cent reduction in normalized energy intensity in 2017 versus the previous year; the building’s 2017 energy spend was 54.2 equivalent kilowatts per hour (ekWh) per square foot, down from 68.6 ekWh/sf in 2016. Read the Robson Central case study on morguard.com.

Morguard also received the Tenant Leader: Commercial Award for exceptional collaboration in Calgary between the property manager at 11th Avenue Place and tenant, BluEarth Renewables. Built in 2015, the 200,000-square-foot, Class A, office building, which is pending LEED (“Leadership in Energy and Environmental Design”) Gold certification, is also a result of Morguard’s commitment to working collaboratively with tenants to promote responsible energy consumption and drive cultural changes toward environmentally-friendly alternatives in the communities it serves. Read the 11th Avenue Place case study on morguard.com.

RHOT Roxy Earle x LE CHÂTEAU Aim to Disrupt Sizing Standards in Fashion

RHOT Roxy Earle x LE CHÂTEAU

Reality television star and Body Positivity Activist Roxy Earle and Canadian fashion retailer LE CHÂTEAU are hoping to change the fashion sizing game with the launch of their first joint collection. The first of three inclusive collections to launch this year, the line enables more women of different shapes and sizes to shop the same rack at the same store. 

LE CHÂTEAU is a long-standing Canadian specialty retailer and manufacturer with a network of 151 locations across Canada, an ecommerce platform servicing Canada and the US, and is well-positioned to reach the target market.

Designed to empower all women to re-invent and modernize the sizing conversation, the RExLC collection aims to create a shopping experience that is not only accessible, but also enjoyable. Earle is bringing her #MySizeRox movement to life following the overwhelming response she received from women all around the globe.

Featuring sizes ranging from 0-22W, the pre-order is now available online, with in-store availability on June 16th. The collection features more than 40 unique clothing designs and 18 different styles of accessories ranging from footwear to handbags, and more. 

Givenchy says Bonjour Beauty with New Boutique at Holt Renfrew

Givenchy at Holt Renfrew
Image: Givenchy at Holt Renfrew

Holt Renfrew welcomed a new brand to its lower level 16,000-square-foot Beauty Hall last week with an early morning influencer event. The iconic couture house Givenchy has created a beautiful 239-square-foot boutique which replaced skincare brand Darphin Paris in the prime real estate located at the foot of the central escalators.  Nestled between Giorgio Armani and Estée Lauder, the Givenchy boutique features black and white lacquer cabinets, lots of chrome and mirrors, creating a chic offset to the signature black and bright floral packaging of the Givenchy products.

The boutique is the only brick-and-mortar location in Canada to feature Givenchy’s new line Givenchy Le Makeup

Holt Renfrew’s Beauty Hall was launched in July 2017 and can be accessed from the store’s oval atrium which connects the store’s three floors. The Beauty Hall features well over two dozen distinct brand counters, as well as nine private cabines that provide facial and skincare treatments by appointment. 

Christopher Bates Visits Vancouver to Add to Harry Rosen Capsule Collection

CHRISTOPHER BATES x HARRY ROSEN

Now in its fifth season, the Christopher Bates Capsule Collection for legendary Canadian retailer Harry Rosen is expanding with three new styles. Bates, the Milan-based Vancouver design darling visited the city for a brief family visit and to add to his already stellar collection of luxury footwear that is designed in Canada and made in top mills in Northern Italy.

The Spring/Summer 2018 season is now available in-store at select Harry Rosen locations and across Canada with the Fall 2018 collection to be available at Harry Rosen, Espy in Calgary and Gotstyle in Toronto.

Before you think that Bates is all about black-tie affairs or lounging on your yacht, think again. This versatile designer recently showed his line of men’s casual wear at Toronto Fashion Week, dropped Air Canada’s new uniforms, and kicked it with an MTV Canada collaboration.

Sweet Sushi Bento Boxes Available at Yum on Vancouver’s Main Street

PHOTO: YUM SWEET SHOP

With its opening barely a month ago, Yum Ice Creamery and Sweet Shop (but you can call it YUM) has been stocking over 200 varieties of sweet treats to keep the masses happy. For those who need more than one sugar fix per day, scoopable bins stock traditional sweets but also vegan, organic, and natural sweets.

Bookended at 4150 Main Street by Sweet Revenge Patisserie and ShangPin Noodle House, YUM is 2,000-square-feet of ice cream, bubble waffles, candy, and gourmet baking; all tucked into a powder blue retro diner box.  

Owner Michael Gorenstein introduced the unique sushi bento boxes a week ago and they proved to be so popular in this city of sushi and sweet lovers that more are on order. At a reasonable $18 per box, it is no wonder they flew off the shelves.

In the past few years, Vancouver has seen a surge of ice cream based businesses launching citywide – Earnest Ice Cream on Fraser Street, dairy-free Umaluma in Chinatown, Mister in Yaletown, and controversial Sweet Jesus in Metropolis at Metrotown, and Perverted Ice Cream off Robson Street.

North Vancouver’s Indigo Bookstore a Closed Chapter

INDIGO (PHOTO: HUNGERFORD PROPERTIES)

After deciding not to renew its lease at 1025 Marine Drive, Indigo plans to permanently close its large location at the Taylor’s Crossing retail complex later this month.

Constructed in 2000, the 44,000-square-foot building, which is located on a 1.5-acre lot and includes the Hearthstone Brewery, Lussobaby, and Kids & Company, was sold last year for a price over the $23.4 million asking fee, leaving the Indigo bookstore at Park Royal as the last one on the North Shore.

In recent years, Chapters, an Indigo-operated bookstore brand has closed their Howe Street (downtown Vancouver), Strawberry Hill (Surrey), and Ackroyd Hill (Richmond) locations.

This fall watch for a spectacular flagship Indigo to open in the 29,000-square-foot, two-story retail space at 1033 Robson Street. Formerly occupied by Forever 21, the new massive location will no doubt have many new features to keep visitors engaged. In the past, Indigo has kept it fresh with the addition of music, cafes, and innovative offerings such as the Casper pillows and American Girl stores.

Chris WoodNorthwest Atlantic Principal for Western Canada, represents Indigo and negotiated the Robson Street deal on behalf of the retailer. 

2018 Global Retail Trends and Innovation: Trend Three: ’Emotional Retail’ [Video]

2018 Global Retail Trends and Innovation: Trend Three: ’Emotional Retail’ [Video]

This is the third of four videos describing some of the world’s top retail trends, as presented by John Williams and Maureen Atkinson, Senior Partners at J.C. Williams Group. The topic is ‘Emotional Retail’ and how it’s all about creating emotional ties and strengthening brand awareness through intensive storytelling and strong content. 

The video is just over six minutes long, and the first retailer discussed is homegrown ‘cultural department store’ concept Indigo, which has created a very compelling retail model that expands beyond just books. Other leading innovations from international retailers are also discussed. 

J.C. Williams Group is part of the bigger Ebeltoft Group, which has now released its 2018 Global Retail Trends & Innovations Report. This book highlights some key insights into what innovative retailers are doing around the world. The release includes these video discussions as well as a free downloadable version of the book, available here

Feel free to comment below the video, and next week we’ll showcase the 2018 Global Retail Trends & Innovations Report’s final of four ‘hot trends’ for 2018 that will include a discussion of ’Responsibility’. 

As well, directly below are three videos —  an introductory video which announced the ‘Retail Innovation of the Year’ winner of the 2018 Global Retail Trends & Innovations Report. As well, the other videos discuss: Trend One: ‘Smart Shopping’ and Trend Two: ‘Interaction’. 

[Download the full PDF report]

Above: Introduction to the video Series. Below: Videos on Trend One: ‘Smart Shopping’ and Trend Two: ‘Interaction’. 

La Maison Simons Announces 16th Store, in a Former Sears Space

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Quebec City-based large-format fashion retailer La Maison Simons has announced that it will open its 16th store location at the CF Fairview Pointe Claire shopping centre in suburban Montreal. The two-level Simons flagship will be part of a bigger project by landlords Cadillac Fairview and Ivanhoé Cambridge that will involve a renovated centre as well as the eventual creation of a new ‘city centre’ on Montreal’s West Island. 

The new Simons store will be its first location on the West Island, and it will occupy the second and third levels of the mall’s 180,000 square foot former Sears space. When opened, Simons will include about 100,000 square feet of retail space and because of the centre’s grade, the store will have a ground-level entrance. Details about the store itself are still limited however — Simons hasn’t yet announced a design firm for the new store, which could include environmental initiatives such as those in its recently opened store at Les Galeries de la Capitale in Quebec City

“We value our loyal customers in the West Island, so we are pleased that we will be able to better serve them, alongside new customers, with a Simons location in their community,” said Peter Simons, Co-owner and President of Simons. “As we continue to grow inside and outside of Quebec, we know that physical locations are a vital part of the retail experience and go hand-in-hand with the growing digital economy.”

Simons is known for its bold-looking stores, and the retailer has won numerous design awards for its innovative spaces. The new Pointe Claire Simons store will open in the year 2021, which will give the landlord enough time to also design and build a ‘food experience’ on the first level of the former Sears store that is expected to involve various dining options. 

“Today’s announcement represents an extremely exciting stage in the evolution of CF Fairview Pointe Claire,” said Brian Salpeter, Senior Vice President, Development, Cadillac Fairview. “The addition of Simons, one of the premier retailers in Quebec, as well as the anticipated arrival of the new light rail transit station near the shopping centre, will serve as catalysts for the transformation of the property and the adjacent lands into a new, vibrant mixed-use community that will become the city centre for the entire West Island.”

In an interview, Mr. Salpeter explained how the landlord acquired about 50 acres of land to the west of CF Fairview Point Claire in 2013, and that it’s now working with the city to create a mixed-use ‘new downtown’ that will be served by a light-rail transit line that will span about 67 km from the south shore to Laval. The multi-billion project will become a focal point not only for the West Island, but for the Greater Montreal Area as a whole. The mall itself will also see renovations with details to be revealed at a later date. 

Last week it was announced that Simons, for the first time, has accepted outside investment to help fund a new high-tech 575,000 square foot, $215-million distribution centre in Quebec City that will help grow Simons’ rapidly growing e-commerce business. Online sales now account for about 20% of Simons’ business, according to Peter Simons, and having a state of the art distribution centre will be key to keeping the business operational while also allowing for enhanced growth initiatives both in-store and online — the company continues to see more and more shoppers from the United States as well. 

La Maison Simons, which was founded in Quebec City by the Simons family in 1840, opened its first store outside of Quebec in October of 2012 when it unveiled an impressive 125,000 square foot store at West Edmonton Mall. The company subsequently expanded nationally and now includes 15 stores in BC, Alberta, Ontario and Quebec. Of its 15 stores, eight of them have opened since 2012 as part of an unprecedented expansion for the retailer which features a mix of reasonably-priced in-house fashion labels and brands that include some of the world’s top names such as BalmainMarniVivienne WestwoodNina Ricci, and others. 

Uniqlo Announces 4 Canadian Stores as it Ramps Up National Expansion

RENDERING OF THE NEW SQUARE ONE UNIQLO, VIA UNIQLO/BICOM

Popular Japanese fashion retailer UNIQLO has announced that it will open four stores in Canada in the fall of 2018, as it ramps up its Canadian expansion that could see as many as 100 stores open over the next several years. Remarkably, the fall 2018 announced expansion alone will almost double UNIQLO’s Canadian store count in a relatively short period of time. As competition continues to grow in the fast-fashion category, there could be fallout as similar retailers fight for market share. 

Of the four newly announced UNIQLO stores, three of them will be in the Greater Toronto Area (GTA), and one will be in Vancouver’s eastern suburbs. The three GTA stores will be at: Vaughan Mills, Square One in Mississauga, and at CF Markville in Markham. The Vancouver area store will be at Coquitlam Centre. When all stores are open, the GTA will have five UNIQLO stores and the Lower Mainland will have four. 

The Vaughan Mills store will be the largest of newly announced UNIQLO stores with more than 20,000 square feet of retail space over one level, in a ~28,150 square foot space vacated in December of 2017 by HR2, which was an off-price/value concept run by Holt Renfrew that was shuttered. Vaughan Mills is a ‘hybrid outlet centre’ operated by landlord Ivanhoé Cambridge and according to the Retail Council of Canada Shopping Centre Study, the mall is one of the largest, busiest and most productive in the entire country. 

VAUGHAN MILLS FLOOR PLAN

The Mississauga Square One UNIQLO store will span about 15,000 square feet of retail space on one level, and will be located in part of the retail space once occupied by US-based Target. The Oxford Properties-managed mall’s former Target space will be repurposed to also house The Rec Room, which will open in the spring of 2019 as well as a new ‘food district’ that is also expected to open in the fall of 2019. Lease plans show UNIQLO occupying a gross area of about 19,850 square feet in the new Target box expansion. Square One is also one of Canada’s most productive malls as well as one of its largest and busiest — the centre boasts annual sales per square foot surpassing $1,000, and is one of two Canadian malls boasting revenue in excess of $1-billion annually

SQUARE ONE MALL FLOOR PLAN

The CF Markville UNIQLO will also include about 15,000 square feet of retail space over one level, in a retail space formerly occupied by US-based Forever 21. It makes sense for UNIQLO to move into the Markham centre, which is surrounded by one of the highest densities of Asian residents in Canada. The 18,560 square foot former Forever 21 space is located between H&M and The Gap and is across from Zara and Sporting Life, as well as another Japanese retailer, MUJI, which is also expanding its base of stores in Canada. CF Markville, which is a strong Cadillac Fairview property is seeing new tenants including Saks OFF 5TH, which opened in March of this year — and lease plans show several other unique retailers that will soon be announced. 

CF MARKVILLE FLOOR PLAN

At Coquitlam Centre in suburban Vancouver, UNIQLO will occupy abut 12,000 square feet of retail space on the mall’s second level that was formerly occupied by US-based retailer Old Navy. Lease plans provided by mall landlord Morguard shows a total area for the store spanning 15,970 square feet between H&M and American Eagle, in a wing of the mall that is anchored by Walmart. Coquitlam Centre is considered to be one of the leading malls in the BC Lower Mainland, in terms of size and overall sales numbers. 

COQUITLAM CENTRE FLOOR PLAN

Jeff Berkowitz of Aurora Realty Consultants represents UNIQLO as broker in Canada. 

When all four stores are open in the fall, UNIQLO will have nine stores in Canada — five in the GTA and four in the Vancouver area. UNIQLO entered the Canadian market with two stores in Toronto in the fall of 2016. In September of 2016, UNIQLO opened its first Canadian flagship, spanning 33,400 square feet,  at CF Toronto Eaton Centre. A 30,000+ square foot Yorkdale Shopping Centre UNIQLO store subsequently opened in October of 2016, in the mall’s Nordstrom-anchored expansion wing

UNIQLO’s first store in the BC Lower Mainland opened in October of 2017 at Metropolis at Metrotown in Burnaby, in a 20,630 two-level space. That was followed by the opening of a 12,800 square foot location at Guildford Town Centre in Surrey in March of 2018, and then with an 8,010 square foot store at CF Richmond Centre in suburban Vancouver. 

It is expected that UNIQLO will move into secondary markets such as Calgary, Edmonton and Ottawa at some point, though the retailer has been focusing on first gaining brand awareness in the influential Toronto and Vancouver markets. Vancouver is anticipating the opening of a flagship UNIQLO store in its downtown core at some point, which would be larger than its other suburban Vancouver stores that are all considerably smaller than the two Toronto flagships at Yorkdale and CF Toronto Eaton Centre. 

In September of 2016, UNIQLO Founder and CEO Tadashi Yanai told Marina Strauss of the Globe & Mail that UNIQLO could eventually operate as many as 100 stores in Canada — while it’s unclear if that number will be reached, landlords across the country confirm that they’ve been in talks with UNIQLO and that some deals have already been done for new Canadian stores. 

UNIQLO’s expansion in Canada comes at a time when the country is seeing unprecedented numbers of international retailers opening stores. In 2017, more than 50 international brands entered the country by opening standalone stores, and 2018 is shaping up to be another banner year as brands at all price points secure retail space for new stores. The past several years have seen more than 20 international retailers enter the country each year, and a result is some homegrown and other international brands are beginning to feel the squeeze for Canada’s limited shopping dollars. 

We’re already seeing some chains such as Le Chateau struggling, with the future of other chains in Canada such as J. Crew being uncertain. There are also more international retailers that are in a similar space to UNIQLO that are considering Canada — an example is fast-fashion Swedish brand Lindex, which is seeking out a local partner to launch a Canadian store expansion

Canada is also seeing an influx of Asian retailers opening stores — minimalist Japanese retailer Muji plans to operate between 20 and 25 stores in Canada , and it is also expected to expand beyond Toronto and Vancouver as it secures Canadian retail space. Value-priced variety retailer Miniso, which plans to open about 500 stores in Canada over the next three years is another example — though technically the retailer is from China and not Japanese as per its branding. 

Racial Bias in Retail Stores an Issue in Canada: Expert

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Racial bias in retail stores has become a very hot and controversial topic these days with Starbucks leading the way in the industry with training programs for its staff.

Canadian retail security expert Stephen O’Keefe said the issue is relevant now because the coffee giant is closing all of its stores in Canada for part of the day on June 11 for training and “it’s going to cost them a considerable amount in salaries plus the loss of sales for part of the day.”

“Racial profiling is not legal obviously because you’re protecting a race and class and gender and age and all these things that are protected. We know that racial profiling is bad,” says O’Keefe.

“But the way that it happens in the case of retail like Giant Tiger in Winnipeg remember when they were following the aboriginal guy, the reason racial profiling happens is because risk management is about looking at history, looking at trends and about trying to predict the future. And when you do that you create a profile. This is not a bad thing. This is risk management 101. So you’re trying to create a profile to say ‘what should I be looking for in terms of things that happened in the past?’ When you get into crossing that line and getting into the negative part of profiling is when you have looked at it and said ‘x per cent of my past arrests are people who look like this’ and whatever the descriptor that you want. Age, sex or colour of skin.”

O’Keefe said the problem is when retailers profile the next person that comes in and in your staff’s mind they have more of a likelihood to be a criminal from your past experience.

“That’s where it goes wrong,” says O’Keefe.

O’Keefe, President of Bottom Line Matters, a web-based loss prevention and risk management solutions company, based out of Toronto, for small to mid-sized retailers, has had many years of experience with some of the giant retailers in Canada and globally.

O’Keefe was Walmart Canada’s VP Loss Prevention & Risk Management for 15 years. He currently advises on loss prevention affecting shrinkage and profitability for retailers and has more than 30 years experience in retail theft prevention with some of Canada’s largest retailers.

He is considered a leading authority on loss prevention, security, risk management, health and safety and process improvement.

Before establishing his own consultancy firm, O’Keefe held a variety of loss prevention management positions with Sears Canada, Zellers, The Hudson’s Bay Company and Walmart Canada.

In 2016, he was awarded the Retail Council of Canada’s Loss Prevention Lifetime Achievement Award.

“There’s a way of preventing a loss prevention person from profiling. That’s where the training comes in to say don’t look at past history. Understand the history but look at everybody as an equal opportunity if you will,” says O’Keefe.

“When you’re watching for shoplifters, you’re probably profiling. When you’re observing the behaviour of customers, you’re not profiling. There’s a fine line between that. And it takes the skill of understanding what a shopper looks like for you to be aware or be made aware of a shoplifter because they do something different. Don’t look for the difference, don’t look for someone that’s giving off signs of being a shoplifter or being different. Look and understand what shoppers look like because when you see something that’s abnormal your senses will say something’s abnormal.”

Unprecedented Footwear Retail Competition in Canada [Feature]

Retail Brief

There’s never been more footwear available at retailers in Canada, be it a pair of flip-flops that cost a couple of dollars, or a jewel-encrusted stiletto priced into the thousands. While the expansive selection of footwear brands and retailers may be good news for consumers, it could also signal a saturation point that has some analysts waiting for the other shoe to drop. 

In the United States, some shoe retailers are already struggling and in some instances, closing stores. Recent filings include retailers such as Payless, Nine West and Rockport, and their Canadian operations are also being affected to various degrees as a result. 

In Canada, new retailers are entering the market like never before, while existing retailers are expanding their footwear offerings. Department stores and various multi-brand shoe retailers are expanding their offerings and at the same time, some mono brands are also opening their own stores in Canada, not to mention e-commerce sites that further add to the already fierce competition in some segments. 

And while sales numbers for shoes in Canada continue to rise, they’re not growing at the same rate as supply. Euromonitor estimates that shoe retail in Canada will grow by 14.2% between 2017 and 2022, from about $7.84 billion to $8.955 billion. 

The following is an overview of some different categories of shoe retail in Canada and while it’s expansive, it’s not necessarily exhaustive. 

Value-Priced Shoes

Canada has an expansive roster of retailers selling footwear that are either discounted, or inexpensive to begin with. The most recent entrant into the off-price footwear market is Nordstrom Rack — while the retailer carries an assortment of fashions and even home goods, the Seattle-based retailer is known for its shoes and already, the retailer has opened three Canadian stores in the spring of 2018, with three more planned for the fall. Nordstrom Rack’s shoe offerings for both men and women include a mix of modest-to-luxury designer offerings, which could also see it competing with full-priced stores that may carry the same brands. At Nordstrom Rack’s Canadian flagship at the popular corner of Yonge and Bloor Streets in Toronto, Nordstrom Rack’s discounts can go as deep as 90% off, which means a regularly priced $2,000 boot may be priced at only $200 (though savings typically range between 30% and 70% off regular prices, according to the company). Read more about this boots review.

PHOTO: DSW

Nordstrom Rack joins several other US-based off-price retailers that have recently set up shop in Canada. The Hudson’s Bay Company’s off-price division Saks OFF 5TH entered Canada in the spring of 2016 and it already operates 17 stores, with plans to operate about 25 stores by the end of this year (or maybe a bit longer, as it’s said to be underperforming). TJX Companies‘ nameplates Marshalls and Winners, which are both still expanding rapidly in Canada, also feature discounted shoe offerings that are proving to be popular with Canadians. Their recent expansions have been made possible partly by the real estate made available following the closing of Sears Canada and Target

One of the biggest shoe retailers in Canada now is DSW Shoes out of the United States, which entered the Canadian market in the summer of 2014 and now has stores across the country. DSW is a multi-brand retailer that also owns Canada’s 188-store Town Shoes chain that also includes Shoe Warehouse and The Shoe Company — DSW acquired 100% of Town Shoes last month, after acquiring about 50% of its shares when it initially entered Canada. DSW also recently launched a new multi-brand sneaker concept called GRAIL, which is expected to see a rollout in Canada as well as in the US. 

Mono-brand Footwear Stores

YORKDALE SHOPPING CENTRE. PHOTO: ECCO

Canada’s biggest mono-brand shoe retailer is Montreal-based Aldo, which boasts more than 3,000 stores globally. Aldo continues to open stores as it offers reasonably priced footwear from its own label, as well as with its Call it Spring and Globo Shoes nameplates. Other mono-brand retailers from around the globe continue to expand their fleet of stores in Canada — last year Danish footwear brand ECCO opened a unique flagship at Toronto’s Yorkdale Shopping Centre, and it continues to open multiple stores annually. GEOX is expanding its fleet of stores in Canada, as is Steve Madden, which may also open multiple locations for its ‘SHOO’ concept store that it opened at CF Toronto Eaton Centre in 2015. Casual brands such as Skechers and Vans are proving popular with Canadians, and US-based Nike is in the midst of a significant expansion in Canada that is seeing it opening stores in many of the country’s leading malls. 

Other brands known for their shoes and operating stores in Canada, include (and are not limited to) the likes of Adidas, ASICS, Clarks, Cole Haan, Crocs, Florsheim, New Balance, and UGG, with brands such as Pajar looking to also open their own stores in this country. 

Montreal-based L’Intervalle is expanding its base of stores beyond Quebec for the first time, and sources say that the ladies brand will soon add men’s footwear to the mix. The elegant Stuart Weitzman brand has several locations in Canada and other brands such as Johnston & Murphy operate stores in Canada, while also managing expansive wholesale accounts in multi-brand retailers. 

JIMMY CHOO’S NEW VANCOUVER STORE. PHOTO: CBRE

At the luxury end of the spectrum, brands like Jimmy Choo are expanding in Canada by opening stores — late last month the UK-based luxury brand opened its first standalone store in Vancouver, and towards the end of this year Jimmy Choo will open its second Toronto store in the city’s upscale Yorkville area (a Yorkdale store opened in 2014). Salvatore Ferragamo now operates stores in Vancouver and Toronto, as well as a couple of outlet stores (speaking to off-price) and Christian Louboutin also boasts distribution with concession boutiques in Toronto, Montreal and Vancouver, as well as an impressive standalone flagship on Toronto’s Yorkville Avenue, directly across from Chanel (which also has shoes that are sometimes priced well into the thousands). 

Various fashion brands are also expanding their shoe offerings to cater to their fans — examples include Saint Laurent, Versace, Kate Spade, Moncler, Louis Vuitton and many others, all of which are competing with shoe stores and department stores for limited Canadian shopping dollars. 

BROWNS SHOES JUST OPENED ONE OF ITS LARGEST STORES AT WEST EDMONTON MALL, IN A SPACE FORMERLY OCCUPIED BY WILLIAMS SONOMA. PHOTO: CHRISTOPHER LUI

Upscale Multi-brand Shoe Retailers

Toronto-based Town Shoes, which we mentioned was recently completely acquired by US-based DSW, has expanded its offering of contemporary-priced footwear brands to include the likes of Jil Sander Navy and See by Chloé. This is a significant move, as it further moves Town Shoes into the same competitive space as Browns Shoes, Jean-Paul Fortin and David’s Footwear, all of which are in the midst of their own expansions. 

Montreal-based Browns Shoes, which continues to open several stores each year under its Browns, B2 and Browns Outlet nameplates, carries a range of brands that include private-label offerings as well as designer shoes at various price points. Browns remains a profitable business and as such, is also upgrading some of its existing locations to better serve its loyal clientele. Price points range from ‘just above Aldo’ to luxury, including some significant brands such as Maison Margela, Rick Owens and Manolo Blahnik

Quebec City-based Jean-Paul Fortin shoes opened its first store outside of Quebec last year at Toronto’s Yorkville Village, with plans to roll out the new concept to markets nationally, such as Vancouver. 

Toronto-based David’s Footwear, which currently operates four stores just in Toronto, has plans to expand to a chain of approximately 20 store locations coast-to-coast. That’s according to Larry Rosen, CEO of upscale menswear retailer Harry Rosen — Larry Rosen was appointed CEO of David’s several months ago as part of a joint venture with the Markowitz family which founded David’s in 1971. David’s, which is known to stock a roster of luxury labels that include the likes of Valentino and Christian Louboutin for women, is a window on the womenswear market that Larry Rosen said that he was lacking with his menswear business. David’s also carries luxury footwear for men from several leading brands, and the retailer will be expanding into Ottawa this fall with a store at CF Rideau Centre, marking the beginning of an expansion that could target cities such as Vancouver, Calgary and possibly Montreal. At the same time, the company’s Capezio and Duet retail operations have ceased as part of the overall David’s repositioning. 

At the trendy-luxury end of the spectrum is Edmonton-based gravity-pope, spelled lower-case, which is known for its expansive shoe offerings for men and women, as well as fashions from some of the world’s leading designers. Business is booming and owner Louise Dirks revealed that the retailer’s e-commerce business is also very strong. 

Across the country, there are various other multi-brand footwear retailers —  Famous Footwear, SoftMoc, and Little Burgundy are national examples, and there are also plenty of regional examples such as Walk with Ronsons in British Columbia and Shumaker in Ontario. Ron White Shoes, a multi-brand shoe retail concept out of Toronto, currently operates several standalone multi-brand locations, though its focus is on its super-comfortable private label offerings which are also wholesaled in selected upscale retailers. 

FOOTWEAR HALL AT HOLT RENFREW IN VANCOUVER

Department Stores/Large Format Retailers

Many of Canada’s large-format retailers, be they department stores or otherwise, are expanding their shoe offerings to add further competition to an already crowded market. 

One large-format retailer, Quebec City-based La Maison Simons, recently introduced separate men’s and women’s shoe departments into several of its large-format fashion stores. Simons continues to innovate and this week, the company will announce another new store location in suburban Montreal. 

Homegrown luxury retailer Holt Renfrew offers a premium offering of some of the world’s top footwear brands, and it continues to expand its shoe offerings for both men and women. In 2012, Holt Renfrew unveiled a 10,000 square foot shoe hall at its Yorkdale Shopping Centre store in Toronto, which included several shop-in-stores as well as a roster of the world’s top labels. The concept has been rolled out to other stores in the chain — the Vancouver flagship at CF Pacific Centre features an impressive women’s shoe space with an attached Ladureé cafe, and the Toronto shoe hall has been temporarily relocated to the concourse level while a new women’s shoe floor is renovated. As well, big things are planned for the combined Holt Renfrew Ogilvy in Montreal which will be finished hopefully before the end of the decade. 

WOMEN’S 10022-SHOE SALON ON 2, AT SAKS IN TORONTO. IMAGE VIA SAKS

Saks Fifth Avenue, which entered Canada with two stores in Toronto in the spring of 2016, offers an expansive offering of shoes for both men and women. In the downtown Toronto Saks flagship, Shoes are the radial centrepiece of the second-floor men’s store, and a nearby 8,500 square foot women’s shoe floor stocks some of the leading brands in the world. Saks recently opened in Calgary and is expected to eventually announce stores for Vancouver and Montreal. 

Hudson’s Bay has also been expanding its shoe offerings for men and women — under the direction of Bonnie Brooks several years ago, the storied retailer unveiled Canada’s largest shoe floor at the Hudson’s Bay flagship on Queen Street. The 35,000 square foot department was relocated as part of the insertion of Saks Fifth Avenue into the building, though it remains the largest shoe offering in Canada to date. Other Bay stores have seen their shoe offerings for both men and women expanded, and at a wide range of price points — while some styles may cost less than $30 at Hudson’s Bay, it’s women’s ‘The Room’ offerings include some styles priced in excess of $2,000 a pair from the likes of Balmain and Giuseppe Zanotti

HARRY ROSEN IN OTTAWA. PHOTO: HARRY ROSEN

Harry Rosen, which some say is the world’s leading chain of multi-brand upscale men’s stores, has significantly expanded its offering of men’s shoes over the past several years. Most stores now include expansive shoe departments that carry some of the same leading brands carried on its fashion floor. It will be interesting to see if the David’s partnership will have any effect on Harry Rosen’s offerings — if anything, one might expect synergies that could lead to the inclusion of new brands at both nameplates. 

Sporting Life, which is something of a hybrid sports store and upscale fashion retailer, also continues to expand its footwear offerings as it expands its base of stores across the country. Based in Toronto, Sporting Life has stores in Ontario and Alberta and, soon, will enter the Quebec and British Columbia markets with its beautiful stores that typically surpass 40,000 square feet each. 

And what conversation about shoes could be had without Nordstrom — the Seattle-based retailer now operates six full-line stores in Canada (excluding ‘The Rack’) and each of these includes thousands of pairs of shoes for both men and women. Nordstrom’s shoe offerings are expansive both in its availability of sizing, as well as price points — stores carry private label brands, affordable offerings, and also some leading luxury brands such as Gucci and Prada in its bigger markets. 

JUSTIN TIMBERLAKE AT THE RELEASE OF HIS LIMITED EDITION 2-MINUTE WARNING SNEAKERS AT TORONTO’S JORDAN STORE AT 306 YONGE STREET IN THE SPRING OF 2018.

The World of ‘Sneakerheads’ 

Youth culture of today is embracing limited-edition sneaker ‘drops’, which generally involves releasing a style in limited quantities for a limited period of time. Some of these include celebrity endorsements and partnerships, which has led to long lineups and even criminal activity in order to acquire a pair. The limited edition sneaker model is rather interesting — it speaks to the power of perceived scarcity for a product, and also exemplified something of a herd mentality that can be seen amongst many youth seeking the latest styles. And while popular brands aren’t necessarily a new thing for Canada’s youth — the way that product is being released is an interesting study in the potential success of pop-up retail, not to mention having the ‘latest thing’ that can be shared via social media, such as Instagram. As celebrities and streetwear brands continue to partner with luxury and other brands, it will be interesting to see where the trends go here — one major mall landlord is even considering creating an area in one of its leading centres for such streetwear brands, recognizing the success of Off-White in Canada as well as multi-brand retailers such as CNTRBND in Toronto, SSENSE in Montreal, and Feuille in Vancouver. 

Final Thoughts

What’s incredible is despite the lengthy essay above, there are still other categories and retailers that we haven’t mentioned (more due to time constraints). What’s clear is that competition for footwear retail in Canada is unprecedented, and that its current growth is likely unsustainable. As retailers such as Nine West close their stores and exit Canada, footwear will be a category to watch over the next five years as even more international brands make their moves and enter the already crowded Canadian market. 

South Hill Home Opens Large New Furniture Showroom in Toronto

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Toronto-based interior design destination South Hill Home has opened a large new showroom as the high-end furniture retailer celebrates its 15th anniversary.

South Hill Home specializes in upscale furniture and lighting from around the world.

“Our success has been in bringing collections to Toronto that have yet to be seen,” says Richard Bertrand, director of marketing at South Hill Home. “People like the unique appeal of our collections because the brands are somewhat unknown.”

In particular, South Hill Home carries an extensive array of South Asian, American and European brands. It carries an especially strong collection of French design brands, such as CVL Luminaires, Kifu Paris, Jean-Louis Deniot and Pouenat Ferronnier. Although many of the store’s featured brands are relatively unfamiliar to the average consumer, they’re highly coveted within the interior design community, according to Bertrand.

“We’re probably one of Canada’s largest French design destinations,” he says.

South Hill Home carries a wide range of home furnishings, such as chairs, tables, sofas, beds, dressers and cabinets. Approximately 95% of the retailer’s customers are interior designers, according to Bertrand.

Unlike many companies that cater to the trade community, however, South Hill Home also invites consumers to browse its showroom. “We’ve always had an open-door policy,” Bertrand says. “We’ve always allowed people to come in and visit our showroom.”

South Hill Home’s new showroom, located at 146 Dupont St., is just down the street from the company’s previous location at 200 Dupont St.

At 13,000 square feet, the new location is nearly three times the size of the previous space. That provides South Hill Home with the space necessary to expand its offerings and enhance the presentation of its collections.

Unlike the open-concept nature of the previous showroom, the new space has been divided into different sections. Each section showcases furniture for a different room of the house, such as the dining room, living room or bedroom. That makes it easier for customers to focus on what they’re looking for and visualize items in their own home, according to Bertrand.

“Each section becomes an experience in itself,” he says.

The space was designed by interior designer Jentry Chin, with a focus on creating a shopping experience that’s easy to navigate.

“I call it very contemporary chic,” Bertrand says. “It’s a nicely curated, contemporary environment – one that promotes our collections very well.”

The new showroom is situated prominently within Toronto’s South Hill area, located at the busy Dupont St. and Davenport Rd. intersection. “We’re getting a lot more foot traffic,” Bertrand says.

Since the showroom is located in close proximity to many fabric suppliers and interior design services – as well as being close to Yorkville, Rosedale, midtown and downtown – it’s a convenient location for the retailer’s clients, Bertrand says. “It’s all about location for us,” he says.

South Hill Home has no plans to open additional locations, according to Bertrand. “We still like being the destination store that we are,” he says. “We don’t think we need to spread anywhere else in the city.”