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Hazardous Waste in Retail Settings: Protect Your Business, Your Employees and the Environment

By
Retail Insider
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By Tory Clarke, Stericycle Canada

In many ways, hazardous waste is a bigger challenge for retailers than for manufacturers.

A small retail operation alone can carry a baffling array of hazardous wastes, such as paints, batteries, bleach, cleaners, detergents, pesticides, aerosol cans, fluorescent light bulbs, over-the-counter drugs, vitamins, nail polish remover, hair dye, mascara, perfume—even electric toothbrushes and hand sanitizers!

And regulators are taking notice, too. Across North America, major retailers have been slapped recently with multimillion-dollar fines for non-compliance issues that range from illegal dumping to improper record-keeping.

While the financial costs are significant, the damage to your brand perception can be worse: news outlets and social media are quick to pick up on any perceived offences made by companies large and small.

Take six steps to keep your business safe

Your hazardous waste management program must take into account all of the unique needs of your business. You will want to consider the following steps:

  1. Assessment and store setup: This includes having a qualified person or company conduct an audit of the types and amounts of hazardous wastes that your business needs to have removed
  2. Employee training: You will want to have a system in place so that all employees know their responsibilities in terms of hazardous waste, from handling and sorting to documentation. Pay special attention to seasonal fluctuations in staffing levels, such as when you bring on summer students or extra help around the holidays.
  3. Waste separation/segregation: While part of your employee training must educate staff on how to separate hazardous waste types, it should also include training on what isn’t hazardous waste. When in doubt, employees often err on the side of caution and throw everything into the hazardous waste collection area. By ensuring that recyclable and landfill materials are not going into your hazardous waste stream, you can avoid unnecessary costs.
  4. Regulatory documentation and reporting: Hazardous waste needs to be properly documented. Companies have been fined for non-compliant reporting, even if they haven’t incorrectly disposed of anything. If your business operates across several provinces, you will want a provider that offers a national network, expertise in provincial requirements and consistent standards across Canada.
  5. Safe waste transport: While Canadian retailers aren’t currently held legally accountable if their waste removal service fails to dispose of a product safely, there is still the potential for damage to your brand if a mishap occurs. Choosing a reputable waste removal service —with training in the transport of dangerous goods—can offer you the peace of mind of knowing that, once the manifest has been signed off, you have the best chance of avoiding negative publicity down the road.
  6. Compliant, sustainable destruction: Compliant, documented destruction can prevent the diversion of “grey market” goods in your community, lowering the chances of your hazardous waste ending up being resold at a steep discount. As an added bonus, some providers offer sustainable options, such as repurposing hazardous materials, fuel blending or generating clean energy via incineration.

Get help from your waste removal provider

Finally, don’t forget that a good waste removal partner should be able to help you navigate every aspect of your compliance concerns, such as:

·       Auditing and categorizing your waste streams

·       Advising on compliance issues

·       Helping to set up your hazardous waste collection area

·       Training your staff

·       Keeping track of your documentation requirements

·       Reporting on your sustainability efforts

Partnering with an expert in hazardous waste removal can help ease your workload, lower your risk of non-compliance, protect your community, help achieve your zero-waste-to-landfill goals and, ultimately, save you money.

For more information

For more information and resources on hazardous waste disposal, visit stericycle.ca/retail.

As New Business Development and National Accounts Executive for Stericycle Canada, Tory Clarke has over 25 years of experience in the hazardous and non-hazardous waste disposal industry, with specialties in the industrial manufacturing, commercial/retail product and pharmaceutical sectors. She has assisted government agencies and initiatives, such as the Canadian Food Inspection Agency, the Ontario Provincial Police’s Drug Task Force and Health Canada’s Drug Analysis Service, with secure destruction programs for confiscated goods and illegal drugs. Tory also has a strong background in federal and provincial waste regulations, and specializes in zero-landfill disposal programs.

*Partner content. To work with Retail Insider, contact Craig Patterson at: craig@retail-insider.com.

Le Creuset Announces 2 New First-to-Market Canadian Locations

By
Retail Insider
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(OTTAWA STORE. PHOTO: LE CREUSET / THINK RETAIL)

French cookware brand Le Creuset has confirmed that it open two more locations in Canada, both in markets where it currently lacks stores. 

In November of this year, Le Creuset will open at the Halifax Shopping Centre in Halifax. The enclosed mall is the most productive centre in the Maritimes, and one of Canada’s top malls, according to the Retail Council of Canada Shopping Centre Study, and Le Creuset will occupy about 750 square feet in the centre.

In December of this year, Le Creuset will also enter the Winnipeg market with a store at CF Polo Park. The 950 square foot boutique will be located in Manitoba’s top mall in terms of size and productivity, according to Retail Council of Canada’s Shopping Centre study.  

(PHOTO: LE CREUSET)

When both are open, Le Creuset will operate 11 stores in Canada. The company continues to seek space in Vancouver, Montreal, and in the Greater Toronto Area, ideally in the 750 square foot to 1,250 square foot range along major shopping streets, as well as in super regional malls. Le Creuset is represented in Canada by Tony Flanz of brokerage Think Retail. 

Le Creuset’s other Canadian stores are in Vancouver (with Canada’s largest Le Creuset location), Calgary, Edmonton, Ottawa, Toronto (2 stores), Montreal (2 stores) and Quebec City. 

Founded in Northern France in 1925, Le Creuset is best known for its colourfully-enameled cast-iron cookware. In Canada, Le Creuset is the number one bridal registry brand, and it’s consistently rated the number one or two cookware supplier to all of the company’s trading partners. It has more than 250 international mono-brand stores in 25 countries, and is distributed in about 30 countries worldwide.

Retail Council of Canada will be releasing its second annual Canadian Shopping Centre Study in November of this year, and it’s seeking sponsors for the study. Last year’s study continues to be quoted in the press — for more information on sponsorship, contact Mary Markou at: mmarkou@retailcouncil.org. 

Cadillac Fairview Sues Starbucks Over Teavana Closures

By
Craig Patterson
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exc-59c00c832aeba5c28cb5ae15

On Friday September 15, landlord Cadillac Fairview filed a lawsuit against Starbucks for breach of contract in the Ontario Superior Court of Justice. The lawsuit claims that Starbucks is in breach of contract by taking steps to shutter its Teavana concept locations in 10 of Cadillac Fairview’s shopping centre properties. 

Starbucks announced on July 27 of this year that it would shutter its tea concept Teavana stores, which has 379 locations globally, including 56 stores in Canada. Starbucks said that it would close its Canadian locations first, all by the end of September.  

Cadillac Fairview is seeking several remedies as part of its claim, including $15 million in damages for breach of contract, as well as a further $5 million in punitive damages for Starbucks’ “improper”, “in bad faith” and “high handed” conduct. In addition, Cadillac Fairview is seeking costs of the proceeding on a full indemnity basis. 

A Cadillac Fairview spokesperson stated: “We can confirm that we have filed a statement of claim against Starbucks, owners of Teavana, for failure to comply with operating covenants within our lease agreements (Starbucks publicly announced their intention to close all Teavana stores and have depleted their inventories)”, going on to say, “We have filed this claim as we want our tenant to honour the operating covenants in their lease agreement and if they do not, we will exercise the lawful remedies outlined in the lease to address these defaults.” 

In the Statement of Claim, Cadillac Fairview alleges that Starbucks’ closure of Teavana is “in direct and flagrant breach of its express lease obligations governing the stores,” going on to say that “the express terms of the store leases to which Starbucks agreed required it, at all times throughout the term of the leases, to continuously and actively operate the stores, fully fixtured, stocked and staffed”. 

The Statement of Claim alleges that in the Teavana leases, Starbucks agreed that it “would at no time during the term of the leases close any of the stores”. The Statement of Claim, filed by law firm Torys LLP, notes that Starbucks had previously announced that it was investing in the growth of the Teavana brand, and that it was a “well recognized, super-premium global brand” and that tea had become a core focus for Starbucks, which is particularly known for its coffee beverages. 

The lawsuit further states that prior to Starbucks’ July 27 announcement, Cadillac Fairview was given no advance warning of the Teavana store closures, nor did Starbucks seek consent or agreement for the closures. Post-announcement, Cadillac Fairview even warned Starbucks of its duty to keep Teavana’s stores open, says the Statement of Claim. 

Starbucks Canada acquired Teavana Canada in January of 2013, and merged Teavana into Starbucks in March of 2016. Starbucks assumed the rights and obligations of the Teavana leases, including those at 10 Cadillac Fairview properties — five are in Ontario (Toronto: CF Toronto Eaton Centre, CF Shops at Don Mills, CF Markville, CF Fairview Mall, and Kitchener: CF Fairview Park), two are in Calgary (CF Chinook Centre and CF Market Mall), one is in suburban Vancouver (CF Richmond Centre), one is in Winnipeg (CF Polo Park) and one is in suburban Montreal (CF Carrefour Laval). 

Of these 10 Teavana locations, leases expire between December 31, 2019 to September 30, 2024. Starbucks is now in the process of liquidating its Teavana locations in Canada, despite warnings from Cadillac Fairview of its continued lease obligations.

The lawsuit speaks to the importance of having a diverse tenant mix in shopping centres, and how losing Teavana will lead to negative consequences. “Retail shopping centres… depend for their success on having a certain synergistic mix of retail tenants operating in them, and on the tenants complying with their obligations to properly operate their stores throughout the term of their leases. If a tenant fails to do so, it has negative consequences for the shopping centre owners/operators and other tenants, as well as the public who shop at the centres,” states the Statement of Claim. 

The lawsuit points out that there is evidence that Starbucks plans to continue retailing Teavana tea in its Starbucks-branded locations and other sales channels. The lawsuit also alleges that Starbucks hid its intention to shutter Teavana from Cadillac Fairview, which found out about the news through a public media announcement.  

Starbucks has 20 days from the date of Cadillac Fairview’s Statement of Claim to file a Statement of Defence, and it will be interesting to see on what grounds Starbucks might claim that it has justification to terminate its Teavana leases in Canada. Cadillac Fairview’s argument is extremely convincing, clearly setting out aspects of Starbucks’ alleged breach of contract. 

Such a lawsuit also isn’t unprecedented — in the United States, landlord Simon Property Group filed a lawsuit against Starbucks on August 21 of this year. Simon’s malls house 78 Teavana locations and in the Simon lawsuit, the landlord states that Starbucks “put its stock price above its contractual obligations, the viability of Simon and its shopping centres, other retailers, and consumers who count on the Teavana stores”. Simon is seeking damages, as well as an injunction, to stop Starbucks from closing its Teavana stores early. 

Le Boulevard to Redevelop Hudson’s Bay Store

By
Mario Toneguzzi
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Photo: Le Boulevard

One of Canada’s first shopping centres, Le Boulevard, in eastern Montreal, will undergo a major redevelopment of 100,000 square feet which anchor Hudson’s Bay will vacate in the fall of 2018.

Mitchell Moss, president of Crofton Moore, which manages the mall, told Retail-Insider the redevelopment is slated for completion in 2019.

“It is 100,000 square feet on two levels. We could do one 100,000-square-foot tenant on two levels which is possible or most likely there will be multiple tenants. Probably one or two on the second floor and three to five on the ground floor,” says Moss.

Le Boulevard, a 400,000-square-foot enclosed shopping centre,  is located at the corner of Jean Talon Street and Pie IX Boulevard. The property benefits from major exposure on Pie IX Boulevard, with easy access to highway 40, and is just a short 20-minute car ride from downtown Montreal.

Map: Le Boulevard
Le Boulevard

“We’re happy to invest. We’re happy to make it happen. We’re happy to bring in new tenants to the shopping centre,” says Moss. “It’s a huge positive.”

He says the property intersection sees more than 60,000 cars per day and more than 160,000 people live within 2.5 kilometres of Le Boulevard.

“We have a ton of traffic for a mall of this size,” he says, adding that the shopping centre has nearly eight million visitors per year.

Existing tenants include Canadian Tire, Metro Plus Supermarket, Urban Planet, Jean Coutu, SAQ (Liquor Store) Dollarama and Ardène to name a few.

The redevelopment consists of leasing possibilities ranging from 10,000 to 60,000 square feet.

Moss, who is a managing partner of the shopping centre with a financial partner, says possible uses for the redeveloped space include fashion, restaurants, fitness, home fashion.

“This is one of the first shopping centres in Canada. We bought it about 10 years ago. It was built in the late 50’s as a strip centre . . . It was enclosed in the early 70’s,” he says. “We bought this shopping centre and it was about 20 per cent vacant. We renovated the shopping centre and rented all the vacant space.

“It went from a mall that was okay with decent traffic but with lots of mom and pop tenants to a mall with around two-thirds being regional or national tenants.”

Crofton Moore has been active in the management, leasing, construction and development/repositioning of retail and office space in the Canadian real estate market for the last 20 years. The portfolio of properties currently under its management is about five million square feet which is concentrated in the Montreal and Toronto markets.

For more information, contact: 

Abie Grunspan, Vice-President, Retail Leasing, Crofton Moore

Tel: 514 845-4500 x 206, Email: agrunspan@croftonmoore.com.

[Redevelopment Website]

Why Raising the Minimum Wage in Ontario is Good for Retailers [Opinion]

By
Retail Insider
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Image: Walmart

By Suzanne Sears, Best Retail Careers International Inc.

Despite all the teeth gnashing about extra wage costs, there are some real positives to expect in 2018 when the Ontario raises the minimum wage to $14.00 per hour that are not just about the trickle down economics of more money in the hands of consumers to spend. Employers simply can’t fill these jobs right now at $11.40 per hour. Jobs that once “weren’t worth taking”, from the employee point of view, now will be.

From a recruiter’s’ point of view, the absolute hardest roles to fill are the very lowest paid jobs. 

Check any corporate sites or job posting boards and you will find thousands of vacancies. In Toronto, there are over 500 fresh new public postings this month for what are essentially minimum, or close to minimum wage positions…on one job board alone! Walk into any big box store or franchise outlet and you will  surely see ‘Apply Now’ signs.

The battle to fill these positions is on-going. Not only are these jobs hard to fill, but they are next to impossible to keep the turnover at less than 20%. Many retailers report up to 80% annual turnover.

When you factor in training costs for a new entry level hire (about $5,500.00 average) plus recruiting costs, these roles are vastly more expensive to fill than even slightly more senior roles.

So what is going on here? 

A full-time minimum wage position delivers $1,690.00 a month in net income. If we focus on the Toronto market, where a 1 bedroom condo is now $2,000.00 per month (July 2017), you can clearly see the problem. Rent is up 11%. Wages have not kept pace.

Take this problem one step further. Who exactly fills these roles? 

“In 2013, 39.8% of minimum wage workers were between the ages of 15 and 19; in 1997, it was 36%. 50.2% of workers in this age group were paid minimum wage in 2013, an increase from 31.5% in 1997. Statistics Canada notes that “youth, women and persons with a low level of education were the groups most likely to be paid at minimum wage.” 

It’s easy to see that it’s our women, youth and least educated that are falling behind drastically in our economy. It is now to the point where they cannot even afford to take these jobs. They can’t afford to live where the jobs are. They cannot afford the transportation to even get to work. A bus pass in Toronto is about $150.00 a month (that’s if you stay only in one zone). Let’s not even try to factor in the costs of child care. That’s just a non-starter when it comes to “minimum” wage roles.

Far from pushing these people out of the job market by reducing the numbers of jobs available to offset the wage increases, these people aren’t in the job market anyway! They are working. They are working in the underground cash economy because it’s simply not possible to accept a tax paying position.

Benefits of a $14.00 an hour job begin with an income of $2,863.00 per month. That’s nearly a living wage even in Toronto and suddenly it’s worth taking a retail job for many more people.

Vacancies and turnover are the most costly, yet controllable expense for retailers. 

Without quoting the actual M.I.T. study right now that analyzed it, a vacancy costs a retailer about 4x the base monthly salary of the person who should be in the role: costs to recruit, costs to hire, costs to train, costs in lost sales while the role is vacant, costs in lost productivity to the existing staff shouldering the excess workload.

What retailers will experience very quickly once the base level wages rise is simple….their vacancies will shrink. Related costs will go down. Sales will go up. 

The benefits to society are obvious. The benefits to retailers are even greater.

For more information on Suzanne Sears and Best Retail Careers International Inc. please visit www.brcareers.com. 

To connect with Suzanne directly:
Phone: +1 (289) 795-6150
Email: best-retail-jobs@live.ca

*Partner Content. To work with Retail Insider, contact Craig Patterson at: craig@retail-insider.com. 

Mall Profile: Bayview Village Shopping Centre [Feature/Photos]

By
Craig Patterson
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Bayview Village

Toronto’s upscale Bayview Village Shopping Centre occupies a unique space in the city’s retail realm — it serves a local base of affluent shoppers with a unique variety of local and international retailers, differentiating its offerings from a range of larger regional malls. 

The formula is working. Bayview Village was recently recognized as being one of Canada’s most productive malls in terms of sales per square foot by Retail Council of Canada’s Shopping Centre Study. It’s a remarkable feat for a mall that lacks traditional large anchors found in most Canadian fashion malls — or an Apple Store, for that matter. 

Bayview Village is managed by QuadReal Property Group, an independent and privately held global real estate company with managed assets totalling more than $18-billion. QuadReal is a wholly owned company of one of Canada’s largest institutional pension fund managers from British Columbia. In November of 2013, the company paid $500 million for the centre, making it the biggest property sale of that year in all of Canada. 

(CLICK IMAGE FOR INTERACTIVE GOOGLE MAP)
Bayview Village
(CLICK IMAGE FOR INTERACTIVE MALL FLOOR PLAN)
(CENTRE COURT. THE MALL FEATURES COMFORTABLE SEATING THROUGHOUT. PHOTO: BAYVIEW VILLAGE)

QuadReal is planning a mixed-use expansion of Bayview Village, which will include additional retail and a new residential component to complement the existing 320,000 square foot enclosed regional shopping centre, which is shadow anchored by a 95,000 square foot Loblaws food store. More details regarding the expansion will follow. 
 
Bayview Village’s location is notable, boasting a catchment area that includes some of the most affluent neighbourhoods in the Greater Toronto Area. It features exceptional access from both the Bayview TTC Subway Station (Line 4) as well as from the busy 401 Freeway, Sheppard Avenue and Bayview Avenue. The area’s population is also booming with the construction of new condominium towers nearby and as well, the mall’s on-site population will eventually grow with the addition of new residential towers over the next several years. 

(2-LEVEL SHOPPERS DRUG MART. THE MALL LEVEL FEATURES AN ASSORTMENT OF UPSCALE COSMETICS, AND THE LOWER LEVEL FEATURES SHOPPERS DRUG MART’S MORE TYPICAL OFFERINGS)
(ONE OF ONLY A HANDFUL OF MASTERMIND TOYS STORES LOCATED WITHIN A SHOPPING CENTRE. MASTERMIND TOYS SEEKS OUT RETAIL SPACE IN AREAS THAT ARE AFFLUENT AND FEATURE A HIGHLY-EDUCATED POPULATION. BAYVIEW VILLAGE IS A NOBRAINER)

The 110+ retailer enclosed Bayview Village opened in 1963 and, at the time, was an open-air shopping centre catering to the local community. While other similar centres closed over the years, Bayview Village’s owners continued to invest in the centre, adding a roof in 1977 and adding a variety of unique retailers — some of which can’t be found elsewhere in Canada, or even in North America. 

(BERANI JEWELLERS FEATURES SOME OF THE WORLD’S TOP LUXURY BRANDS, INCLUDING CARTIER, GUCCI, AND BREITLING. PHOTO: PDLAB.CA)
(BERANI JEWELLERS – BEAUTIFUL STORE. PHOTO: PDLAB.CA)
(UNIQUE RETAILERS, INCLUDING BASLER’S ONLY NORTH AMERICAN STORE ON THE LEFT, AND BERANI JEWELLERS IS ON THE RIGHT)

While Bayview Village lacks traditional major anchors such as Hudson’s Bay and Sears, the mall houses locations for a number of popular retailers, as well as two grocery anchors. Mall ‘mini-anchors’ include a Chapters bookstore (30,365 sq ft), Gap/Gap Kids (13,700 sq ft), LCBO (26,000 sq ft), Shoppers Drug Mart (12,200 sq ft), and even a small branch of the Toronto Public Library. Pusateri’s Fine Foods operates an attractive 9,325 square foot store in the mall, offering upscale groceries as well as grab-and-go offerings. 

The mall’s tenant mix is unlike any mall in Toronto — or Canada, for that matter. It boasts a high concentration of “the only one in North America stores,” according to Karim Rashwan, who wrote about Bayview Village for Retail Insider in September of 2014. Betty Barclay, Luisa Cerano, Laurèl, Riani, and Basler all have mono-brand shops in the mall, all of which are the only North American outpost for each retailer. A number of other upscale retailers have only a handful of locations in Canada, with Bayview Village being one of them. These include children’s retailer Jacadi, kitchenware retailer Le Creuset, fashion retailers m0851, Andrews, Strellson, TNT The New Trend, Brooks Brothers, and Sarah Pacini, not to mention Canadian fashion brands: Pink Tartan, Mirabelli, Vivian Shyu, Judith & Charles, and Brian Bailey. 

(STRELLSON’S 2ND CANADIAN STORE OPENED AT BAYVIEW VILLAGE IN 2014)
(CANADIAN DESIGNER FRANCO MIRABELLI HAS ONLY TWO STORES, WITH ONE OF THEM BEING AT BAYVIEW VILLEAGE. PHOTO: MIRABELLI)
(UPSCALE MEN’S/WOMEN’S FASHION RETAILER BROOKS BROTHERS HAS A 5,500 SQUARE FOOT STORE AT BAYVIEW VILLAGE)

Bayview Village also boasts nine footwear retailers, all relatively upscale. These include David’s Footwear (carrying luxury brands such as Christian Louboutin, Manolo Blahnik and Jimmy Choo), Capezio, ECCO, GEOX, New Balance, Nine West, Browns Shoes, and Stuart Weitzman. As well, Canada’s leading shoe designer Ron White (aka Canada’s ‘Shoe-Ru’) has a store in the mall — one of only five in the chain. 

(CANADA’S ‘SHU-RU’, RON WHITE, HAS A STORE AT BAYVIEW VILLAGE)
(MULTI-BRAND DAVID’S FOOTWEAR BOASTS SOME OF THE WORLD’S TOP LUXURY BRANDS, INCLUDING MANOLO BLAHNIK, JIMMY CHOO AND CHRISTIAN LOUBOUTIN)

Instead of the traditional mall food court (or ‘food hall’ as some malls are now calling them), Bayview Village features a collection of restaurants along its western corridor, called ‘Restaurant Lane’, featuring cuisine ranging from upscale Chinese food to Middle-Eastern to Italian. On a recent visit during a weekday noon hour, all restaurants appeared to be full. 

(‘RESTAURANT LANE’ FEATURES A NUMBER OF RETAIL AND RESTAURANT LOCATIONS, SOME WITH ‘PATIOS’ IN THE FRONT. THE ATMOSPHERE IS CASUAL, YET UPSCALE)
(PEARL RESTAURANT ON ‘RESTAURANT LANE’ WAS PACKED FOR LUNCH [FOOD WAS AMAZING]. PHOTO: PEARL)
(PHOTO: PUSATERI’S)

Overall, the mall’s interior is understated and elegant. Hallways are wide because they lack kiosks found in many malls, and lighting is kept moderate so as to not overwhelm shoppers. Ample seating is provided throughout, encouraging shoppers to take a moment to relax, be it on a sofa or a table with chairs. The centre court beside the concierge desk is notable — gigantic crystal chandeliers hang from above, adding a level of drama and grandeur to the area. The landlord has set out strict design guidelines for retailers — high quality exteriors should also appear to mimic street-front storefronts, as opposed to the typical open facades found in major shopping malls. The result is a comfortably upscale interior that is attractive, and almost ‘residential’. The residential feel of the centre is also reflected in its use of lamps, wall textures, and fixturing both in common areas as well as in washrooms. The mall therefore reflects the neighbourhood at large — elegant and upscale. 

(HARD-TO-FIND RETAILERS — BRIAN BAILEY, LAURÈL, AND VIVIAN SHYU)
(UPSCALE TORONTO-BASED WOMEN’S MULTI-BRAND RETAILER ANDREWS HAS A 5,540 SQUARE FOOT STORE AT BAYVIEW VILLAGE)

Services are an important component of Bayview Village, and the mall features a concierge desk near the chandelier centre court, and it’s not just an information service — Bayview Village’s concierge is a ‘one-stop shop’, that can make various appointments (such as manicures), restaurant reservations, arrange for car detailing while customers shop, gift wrapping, assistance carrying parcels, connecting shoppers with the mall’s personal shopper, and various other services. It’s all part of the “glam experience”, according to mall Marketing Director Melissa Evans-Lee — the target consumer is female aged 30+ with an annual household income exceeding $100,000. 

(SERVICES: VALET AND CAR DETAILING AT PUSATERI’S)
(CONCIERGE DESK AT BAYVIEW VILLAGE [USUALLY ATTENDED, BUT WE TOOK SOME OF THESE PHOTOS RIGHT AFTER THE MALL CLOSED ON A SATURDAY])
(DISPLAY CASES AT AN ENTRANCE FEATURING A SILVER PHONE THAT DIALS DIRECTLY TO THE MALL’S CONCIERGE)
(IT’S THE LITTLE THINGS: SHOE SHINE MACHINE IN THE MEN’S PUBLIC WASHROOM)

Toronto is a city with some of Canada’s biggest and busiest malls. Bayview Village stands out, as discussed above, for being a relaxed, upscale fashion centre with a unique tenant mix, as well as extensive services lacking in many larger centres. Retail Insider will now be regularly featuring shopping centre profiles, targeting different malls across the country.  

Inside Nordstrom’s CF Sherway Gardens Store [Photos]

By
Craig Patterson
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Former CF Sherway Gardens Nordstrom (Image: Nordstrom)

Seattle-based Nordstrom opens its CF Sherway Gardens location to the public today, and we toured and photographed the new 140,000 square foot space ahead of its grand opening. The new store reflects the architectural style of Nordstrom’s other Canadian stores, featuring ample natural light, modern interiors, and fashions for women, men, children, and for the home. 

It’s also the final planned full-line location for Nordstrom in Canada for the time being — Nordstrom’s CF Sherway Gardens store is the retailer’s sixth in Canada, and third for Toronto. Nordstrom opened its first Canadian store in September of 2014 at Calgary’s CF Chinook Centre, followed by the March 2015 opening of a store at Ottawa’s CF Rideau Centre, and then a flagship in Vancouver at CF Pacific Centre. In the fall of 2016, Nordstrom opened two Toronto stores — one at CF Toronto Eaton Centre in September, followed by Yorkdale Shopping Centre in October. 

CF Sherway is the second Nordstrom store in Canada to be built from the ground up — all other stores, except for the Yorkdale store, were carved out of former Sears Canada locations. CF Sherway’s Nordstrom anchors a new south wing in the mall, which we toured and profiled last month. Building Nordstrom involved demolishing a 48,000 square foot retail building that housed Sporting Life, which relocated in the mall. 

The CF Sherway Nordstrom is also smaller than its other two Toronto locations — the CF Toronto Eaton Centre store is about 220,000 square feet and the Yorkdale store is almost 200,000 square feet. 

The two-level CF Sherway store features a ground floor with departments for shoes, beauty, accessories and menswear, and a second floor with fashions for women, children and for the home. There’s also a Bazille restaurant upstairs, with coffee concept Ebar anchoring the mall entrance on the ground floor. 

Many of Nordstrom’s typical departments are included in the new CF Sherway Gardens store. Women’s fashions range from the conservative to the emerging brands found in its ‘Via C’ department — and there are thousands of pairs of shoes, which Nordstrom is particularly known for. Men’s fashions range from the casual to dressy, and there’s a children’s department that includes a playhouse and pinball machine. 

The store also features a ‘Nordstrom at Home’ department — the second in Canada. Nordstrom’s CF Toronto Eaton Centre will be the second to feature such a department when it’s unveiled next month.

CF Sherway Garden’s Nordstrom is also the first in the entire company to feature a KBeauty section, which includes a number of popular Korean brands. 

The store stocks a considerable number of contemporary brands, as well as a few luxury brands, such as Canali suits for men. Overall, the store is less luxury brand-heavy when compared to Nordstrom’s CF Toronto Eaton Centre and Yorkdale units. The company’s Vancouver flagship features the most extensive luxury offerings of any Nordstrom store in the country, helping make it the top performer in the entire Nordstrom chain. 

CF Sherway’s Nordstrom features a number of amenities, including: Personal Stylists, Beauty Concierge, Service Bar, Free Wi-Fi, Certified Shoe Fitters, Alterations & Tailoring, Family Restroom, Nordstrom To You (home/office delivery), Beauty Stylists, Cell Phone Charging, Certified Bra & Prosthesis Fitters, Complimentary Gift Boxes and a Mother’s Lounge. The store also accepts the China UnionPay card — a necessity in multicultural Toronto. 

Single-surface flooring spans much of Nordstrom’s CF Sherway store, allowing departments to change their size and configuration by adding new carpeting and moving displays and shelving. The purpose-built store features ample natural light from exterior facing windows, as well as attractive interior lighting that highlights the store’s warm wood ceilings in various departments. The store also houses one of Nordstrom’s trademark escalator atriums that acts as a centrepiece to both of the store’s two retail levels. 

Nordstrom is the third major anchor to be added to CF Sherway Gardens, joining a large Saks Fifth Avenue location as well as a fully renovated Hudson’s Bay department store. CF Sherway Gardens is considered to be one of Canada’s top malls in terms of productivity — last year’s Retail Council of Canada Shopping Centre Study ranked it as the country’s 11th most productive centre with sales just shy of $1,000 per square foot annually. Retail Council of Canada will be releasing its 2017 Canadian Shopping Centre study this fall, and there are opportunities to advertise/sponsor it — for more information, contact Craig Patterson at: cpatterson@retailcouncil.org. 

And while CF Sherway’s Nordstrom marks the end of the company’s full-line store expansion in Canada for now, off-price concept Nordstrom Rack will debut its first Canadian stores in the spring of 2018. First up will be a unit at Toronto’s Vaughan Mills that will open in March, followed by stores at Deerfoot Meadows in Calgary, and at One Bloor Street East in Toronto. In the fall of 2018, Nordstrom has confirmed that it will open three stores, including at Ottawa Train Yards, South Edmonton Common, and at Heartland Town Centre in Mississauga. Nordstrom plans to eventually operate between 10 and 15 Nordstrom Rack stores in Canada, competing with the likes of Winners, Marshalls, and Saks OFF 5TH.

See below for more photos of Nordstrom’s CF Sherway Gardens store.  

Saje Natural Wellness Ranks 49th on PROFIT 500

By
Craig Patterson
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SAJE NATURAL WELLNESS AT CF RICHMOND CENTRE WITH AN UPDATED FACADE AND INTERIOR. PROJECT PHOTO: PEREGRINE

Vancouver-based Saje Natural Wellness has been ranked 49th in PROFIT 500’s latest ranking of Canada’s fastest growing companies, which will be published in the October issue of Maclean’s magazine and at CanadianBusiness.com. 

PROFIT 500 ranks Canadian businesses by their five-year revenue growth, and Saje Natural Wellness scored high with a whopping 1,547% growth rate — in 2016 Saje ranked 74th on PROFIT 500 and in 2015, it ranked at 154.

“We are so grateful to again see growth in our PROFIT 500 ranking, marking continued success as we expand our retail presence and spread wellness further into the North American market,” says Saje Natural Wellness co-founder and CEO, Kate Ross LeBlanc. “The year’s ranking is a true testament to our dedicated, passionate teams who continue to educate our communities on the healing power of plants. We are thrilled to celebrate this new milestone on our journey to spread global wellness.”

JEAN-PIERRE LEBLANC (LEFT) AND KATE ROSS LEBLANC (RIGHT)

Saje Natural Wellness is also marking its 25th anniversary this year. Founded by entrepreneurs Kate Ross LeBlanc and Jean-Pierre LeBlanc in 1992, the company now has 52 retail locations in Canada and 16 in the United States. The company credits its impressive progress to several factors, including the growing international movement towards wellness, word-of-mouth advocacy from loyal customers, their social media presence, and consistent community engagement and education. 

The ambitious company aims to have 250 retail locations open by the year 2020 — an impressive goal that will continue to see it ranked as a leader in terms of growth. 

Saje Natural Wellness co-founder Kate Ross LeBlanc will be speaking at this year’s Retail West conference in Vancouver on October 12, hosted by Retail Council of Canada. Ms. Ross LeBlanc will provide her perspective on the opportunities retailers must focus on in order to thrive. In the afternoon session titled “Building for the future: Opportunities for retailers in the new retail ecosystem”, Ms. Ross LeBlanc will be joined by Kate Furber, PwC’s BC lead partner for retail and consumer, as well as Retail Insider’s Founder and Editor-in-Chief Craig Patterson, who will provide insight into Canadian and global retail environments. For more information, visit: www.RetailWest.ca. 

Inspirati Sees Tremendous Success While Keeping it Local

By
Mario Toneguzzi
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Image: Inspirati in Calgary

For as long as she can remember, Wendy Brownie, a Calgary-based entrepreneur, has had a passion for the forgotten art of textiles and fabrics.

One of her most treasured belongings is a handmade tablecloth passed down from her grandmother. And during her adult life Brownie became known for the beautiful, artisanal tea towels and linens she collected for families and friends throughout her travels to Europe.

Seven years ago, that passion led to her establishing Inspirati, a Parisian-inspired, home-finishing boutique in Calgary’s Mission district, just outside of the downtown core.

“Tea towels, tablecloths and even flatware were once made and selected with such great care that they could be passed from generation-to-generation, carrying the story of a home and an entire life with them. They were showpieces of our lives and an extension of one’s self,” says Brownie.

“As time goes on, we’ve lost our ability to share these timeless treasures because we’re no longer investing in them the way we used to. Inspirati is a place where these treasures and experiences are made real again.”

On September 15, the unique boutique is launching a new online shopping platform to extend its retail reach. Despite a struggling economy in Calgary for the past two to three years, Brownie says Inspirati’s sales in June, July and August were the store’s best months ever.

“We’re a shining example of creativity and working at what you love,” says Brownie.

WENDY BROWNIE (Image: Inspirati)

Brownie has generated a million-dollar business specializing in fine linens and home essentials in just seven years with annual sales surpassing those of some of the world’s most-renowned home-finishing shops.

Brownie partners with more than 50 producers across Africa, Australia, Europe and North and South America.

Her business started out of her home seven years ago as her daughter’s wedding approached. Frustrated at the lack of quality linens in Calgary, Brownie contacted European producers who shipped her material and she began selling the product out of a trunk in her home. Her first trunk show in the last week of May 2010 attracted 257 people.

Image: Inspirati

The business grew from there. Six years ago, she rented space in a building near downtown Calgary and by October she could see that her store had become a destination. More space was needed. She has been at her current location of about 1,100 square feet since February 2014.

“We do everything for the home,” she says. “Home finishing items. Home furnishings. Specifically linens. In the old-fashioned sense linens used to mean everything. Your bedding, your towels, your blankets. All of that. We branched out to a number of home decor items as well.”

“Shops like ours do not exist anymore.”

Brownie says if the right situation presented itself she would contemplate expanding to other locations.

*Photos were provided by Inspirati. 

Sportium Launches Superstore Expansion

By
Retail Insider
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Sportium (Photo: Communications Infrarouge)

Quebec-based sporting goods retailer Sportium has opened its third store in the province with plans for five to six new stores in both Quebec and Ontario over the next three years.

Norman Décarie, SAIL’s President and Chief Executive Officer, which owns the brand, says the new 70,000-square-foot store in Centre Laval required an investment of $15 million and created about 110 jobs. It officially opened to the public on Wednesday.

Saint-Hubert and Quebec City stores opened in 2015.

“The Laval store is part of an ambitious business plan that includes the opening of five to six new stores in Quebec and Ontario over the next three years,” says Décarie. “There’s room in Quebec for another three, four or five stores and in the Greater Toronto Area.

“Of course we need to establish ourselves properly and we need to be solid in Quebec and hold our share of the market before we spread ourselves out West to Ontario . . . I want to have the stores closer to head office to have a good supervision and a good understanding of the customer’s profile and then we will be more than ready to spread ourselves.”

Décarie says there is certainly room for close to five to 10 stores in the Toronto region depending on the availability of land and buildings. The Ottawa-Gatineau region is also a possibility for expansion.

All the future stores would be large format ones of close to 70,000 square feet.

The brand’s biggest competitor is Sport Chek and all the specialized boutique stores, says Décarie.

The Laval store has two floors in the Centre Laval shopping centre located in the Chomedey district.

The company says the ground floor is devoted to personal clothing and training accessories for activities such as running and yoga, but also features many casual wear collections. It also has a wall of shoes with more than 700 models, offering sports enthusiasts the largest selection of brands in Quebec. The second floor has everything needed for team sports such as hockey, soccer, football, basketball, baseball and volleyball, as well as a section reserved for tennis.

“Sportium’s goal is to offer a wider selection and more brand-name sports products in a store that is larger than a football field,” says Décarie. “Sports lovers, from beginners to seasoned athletes, will find everything they need in terms of equipment as well as specialized clothing and footwear, including several exclusive brands. All of our products can also be found on our website, which allows all Canadians to take advantage of Sportium’s unique product offering.”

Décarie says the urban concept of Sportium is reflected in a refined decor with concrete walls and white lacquered displays. At the entrance to the store, a wall of 16 screens showcases promotional videos, interviews with athletes and even occasional sporting events.

Sportium (Photo: Communications Infrarouge)

On Tuesday, it announced it will be the official sports store of the Laval Rocket of the American Hockey League. Sportium also has partnerships with major sporting events such as the Montreal International Triathlon, IRONMAN Mont-Tremblant as well as well-known athletes such as Montreal Canadiens goaltender Carey Price.

Décarie says the sporting goods industry has always held its place despite economic challenges.

“Sport is also a hobby and a lot of hobbies are sport . . . Right now there’s a lot of spinoff with running and fitness and people getting in shape. We’ve never seen so many runners and so many subscribers in gyms and working out is in style,” he says.

“This is exactly the path that Sportium is taking.”

*Photos in this article were supplied by Sportium, via Communications Infrarouge. 

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