Tony Hurst, President, Lowe’s Canada will join Retail Council of Canada’s President and CEO, Diane J. Brisebois, on Tuesday May 18, 2021 at 2:00pm ET for an in-depth conversation about how Lowe’s Canada over the last year adjusted their business practices to continue to provide their world-class customer service while ensuring the critical COVID-19 safety protocols were carefully enforced. [Register: RCC Members $64.99 | Non-members $129.99]
Over the past few years, we have been witnessing a transformation in the retail industry. With the COVID-19 pandemic, many organizations had to implement significant strategic changes to maintain or improve the customer experience. Tony Hurst took the helm of Lowe’s Canada as President in January 2021, just a few months before the health crisis began. Learn how Hurst has led the organization over the past year by making its associates, customers and surrounding communities’ well-being his top priorities. Whether it is through special measures to support associates, new technology roll-outs to improve the in-store and online experience, supply chain transformation or special community support programs, Lowe’s Canada adopted several new practices to adapt to this new reality.
This is the third of four In Conversation With Retail Leaders webinars where Canada’s most visionary retailers and industry insiders will discuss innovation in retail and provide critical insights to successfully lead businesses through disruptive times.
Other In Conversation With Retail Leaders guests this spring include:
- Sarah Joyce, Senior Vice President Ecommerce, Sobeys Inc, April 30, 2021 at 2pm ET
- Eric La Flèche, President and Chief Executive Officer, METRO Inc, May 6, 2021 at 2pm ET
- Darrell Jones, President of Save-On-Foods, May 27, 2021 at 2pm ET
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