AI Agents

The Limits of Chatbots in Customer Service Today

Retail Insider - July 7, 2025

Despite rapid AI growth, most customers still prefer real people over chatbots for support—especially with complex or sensitive issues.

Canadians Cautiously Embrace AI in Customer Service

Craig Patterson - June 25, 2025

New Salesforce data shows Canadians are open to AI if it improves service speed, but trust and transparency remain crucial for adoption.

AI Agents Transforming Retail Experience

Craig Patterson - April 9, 2025

Salesforce’s latest report reveals how AI agents and Agentforce are reshaping retail, enhancing personalization, and improving operational efficiency.

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