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Retail Insider
Canada's Most-Read Online Retail Industry Publication.
News
Retailer News
Retailer Financials & Data
Retailer People News
Retailer Op-Eds
News Briefs
Retail Insights
Luxury Retail Analysis
Shopping Centre Analysis
Curated Digest
Podcasts
The Weekly
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More
retail performance
WOW Index Shows In-Store Experience Slipping in 2026
Craig Patterson
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January 20, 2026
Leger’s WOW Index finds in-store experience scores fell in Ontario and edged down in Western Canada, with price and staffing issues leading irritants.
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