self checkouts

Canadian Retailers Face a Growing Convenience Trap

Jared Gordon - December 18, 2025

Canadian retailers are investing heavily in convenience, but rising costs, shrinkage, and customer frustration reveal a deeper strategic quality gap.

The Self-Checkout Experiment Is Failing in Canada

Sylvain Charlebois - December 3, 2025

Self-checkouts are frustrating Canadians, driving up shrink and eroding trust, prompting retailers to rethink the model as the experiment falters, says Dr. Sylvain Charlebois.

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