While retailers may blame consumers for certain behaviours, two experts say that it's retailers that need to look in the mirror when consumers complain.
Solange Strom says that the pandemic has exacerbated the problem disproportionately for the retail industry, which will lead to significant competition for the best talent.
Industry experts Solange Strom and Frederic Dimanche discuss the balance of physical and digital, and how people will be important to success in the industry.