Retail Pulse Check: May 6, 2020

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Keeping a pulse on retail

Retail in Canada is facing unprecedented times as the industry tries to navigate through the COVID-19 pandemic. With new challenges emerging on a daily basis, retailers are finding it increasingly difficult to perform with limited information and resources available to help guide them. The “Retail Pulse Check” was created out of the observation that there is an opportunity to provide centralized support directly to retail leaders, operators, and employees. This new series, presented by Retail Insider and Bottom Line Matters, will feature a highly informative discussion, focused on content that has been curated BY the industry FOR the industry.

Join us weekly – and hear from industry experts Craig Patterson and Stephen O’Keefe as they dive into discussion on the most critical topics that have been identified by you, the retail audience. Be sure to share your questions on the things that are keeping you up at night so that Craig and Stephen can include in their discussion.

Goals of The Retail Pulse Check are to:

  • Provide Retailers with a forum to ask questions on whatever hot-button issues they are looking for insights or guidance on, with honest, unfettered dialogue from industry experts

  • Create an environment for collaboration, conversation, and learning amongst those who are continuing to service the Retail Industry

  • Establish a focus on best practices to ensure that Canada’s retail leaders, operators and others who are affiliated with the industry have an outlet to seek information, support, and guidance

Speaker details:

Craig Patterson, Founder, Editor-In-Chief @Retail Insider

Craig Patterson is the founder and Editor-in-Chief of Canada’s most-read online retail industry news publication, Retail Insider. He is also a Director at the University of Alberta School of Retailing, as well as a research consultant at Retail Council of Canada. Craig has studied the Canadian retail landscape for over 25 years, and has also been involved with strategy pertaining to urban revitalization in several cities, as well as retail and shopping centre-related design. He is an industry consultant who also gives retail tours and and is a public speaker. He is a graduate of the University of Alberta and holds a Bachelor of Commerce degree and Bachelor of Laws degree.

Stephen O’Keefe, Founder @Bottom Line Matters

Stephen O’Keefe is a 30 year veteran of the retail industry having worked with major brands such as Sears, Hudson’s Bay, and Walmart where he was Vice President of Loss Prevention and Risk Management. He founded Bottom Line Matters as a source for retailers of all sizes to draw upon his experience and expertise and deal with what matters – maximizing their bottom line. Stephen clients have included major retailers, BIAs, vendors as well as the Industry Association itself. He was awarded the Lifetime Achievement Award for his work with the retail loss prevention community, sharing best practice to combat shrinkage and advocating for legislative changes to support retail business.



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