Shelby Hautala

Shelby Hautala, based in Toronto, is a new Journalist to Retail Insider. She has experience writing for local newspapers and also internationally for Helsinki Times while she lived in Finland. Shelby holds a Bachelor of Journalism Honours degree from the University of King’s College and a Social Work degree from Dalhousie University in Halifax.

Retailers Shifting Loyalty Programs to In-House as Businesses Drop Air Miles and Others [Interview]

An industry expert says that companies such as Starbucks have found success in its own loyalty programs, and consumer confusion with third-party programs is leading more retailers to develop their own.

Subway Strategically Increasing Pace of Canadian Location Expansion [Interview]

Subway Canada will open double the amount of stores from last year while it also renovates other locations with new innovations to enhance the consumer experience.

Rapidly Growing Canadian Outerwear Brand FREED Opening Multiple Pop-Ups as Business Expands

The historic Winnipeg-based brand, known particularly for its plush colourful faux-fur vegan coats, is now run by the founder’s granddaughter who has plans to take FREED to the next level.

Lush Cosmetics Aiming to Reduce Packaging Waste Further in Canada with ‘Naked’ Options [Interview]

The popular UK-based brand is embracing the package-free ethos with efforts to further seek sustainable options for its retail operations.

Storied Retailer ‘Peace By Chocolate’ Opens 2nd Store with Plans for Cross-Canada Expansion [Interview]

In 2016 founder Tareq Hadhad fled Syria because of the war, and he's now finding success with his company that he plans to expand across Canada in the coming years.

Canadian Bag Retailer Bentley Looks to Expand Business Significantly with Store Concepts [Interview]

The retailer is testing ideas including pop-ups for its Riona line, with a global expansion at play along with upgrades to Canadian operations.

The Junction BIA Marks 50 Years with Public Realm Updates to Attract Consumers and Retailers [Interview]

The trendy Toronto area has added 40 businesses over the past two years and will be the first in Toronto to add solar-powered phone charging stations, among other updates to the streetscape.

Mercedes-Benz Opens Unique Immersive Experience on Toronto’s Bloor St. Luxury Run [Photos/Interview]

Maison Mercedes features striking, fashion-inspired colour and material combinations reminiscent of the world of haute couture, with a range of experiences and vehicles.

Pet Retailer Mondou Opens 80th Store with Plans for Further Expansion [Interview]

Customers have been asking for stores closer to home, while Mondou expands its product offerings including over 1000 new SKUs of food and accessories.

First-of-its-Kind Luxury Dental Office ‘Paste Dental’ Opens in Downtown Toronto with Plans for Expansion [Interview]

The customer-centric dental concept aims to create a luxury experience for its patients with elevated interior design, towel service, customized lighting and music, and new technologies.

Nobis Launches Online Resale Platform to Extend Life of its Parkas [Interview]

QR codes authenticate Nobis products which can be resold by owners as part of the brand's sustainability push.

ECCO Opens Ossington Ave. Concept Store in Toronto to Test New Ideas [Interview/Photos]

The first of its kind concept store is targeting a young trendy consumer with exclusive products and a unique experience. Successful elements will be rolled-out into other ECCO locations.

La Maison Simons Launches 1st High-End In-House Designer Collection [Interview]

The new Édito by Simons collection marks a milestone for the retailer with the collection now being carried in the store's designer departments.

JD Sports to Open 15 More Stores in Canada in 2023 After Successful Market Entry [Interview]

The UK-based retailer says it could operate as many as 100 stores in Canada within the next five years after seeing strong foot traffic and sales.

Aubainerie Opens 50,000 sq. ft. MEGA POP Concept Store in Montreal [Photos/Interview]

The Quebec-based fashion retailer is growing its market share of consumers seeking value fashions. More stores are opening as a result with a focus on urban markets.

Sporting Life Reopens Renovated and Expanded Toronto Flagship Store with Expansion Plans [Photos]

The upscale retailer's Midtown store includes areas for tennis and bikes, with other additions including a premium sneaker shop and new brands.

Ren’s Pets Announces 8 Store Openings for 2023 in New Canadian Markets [Interview]

The 47-year-old retailer is looking to open stores across the country, and has never had to shut an underperforming location.

Nature’s Emporium to Open 6th Store in Southern Ontario with Plans for National Expansion [Interview]

The grocer is innovating by adding more healthy grab-and-go items as well as pick-up lockers and a new ecomm experience, and will announce its first store outside the GTA in London.

Online Retail in Canada Becomes Oversaturated as Industry Shifts Following Pandemic Acceleration [Interviews]

A rush to open online stores means there's too much competition -- and the integration with physical stores is more important than ever say experts.

Canadian Brand ‘Jill Yoga’ Opens Standalone Storefront with Plans for More [Photos/Interview]

The experiential concept includes in-store yoga classes, and the retailer has plans for more stores over the next several years.

Maska Mode Opens Permanent Downtown Storefront with Plans for More [Interview/Images]

The Montreal-based women's fashion retailer focuses on Italian brands and is growing a network of stores in Canada.

Villeroy and Boch Marks 275 Years as Consumer Preferences Shift for Tableware in Canada [Interview]

The company is seeing an uptick online and at Hudson's Bay for its designs though things have changed from decades past.

Tip Top Launches Canadian Store Expansion Amid Record-Breaking Sales [Interview]

Tip Top has updated its retail strategy including rightsized stores and new product and service offerings, and it's looking to enter the Quebec market.

Hurricane Fiona Fallout Continues to Significantly Impact Atlantic Canada Retailers Following Pandemic Challenges [Feature Interview]

The CFIB says businesses have a long way to go for recovery, following challenges relating to the pandemic including debt which could sink some retailers.

Pusateri’s Reopens Saks Fifth Avenue Food Hall in Downtown Toronto with New Features [Photos/Interview]

The phased reopening follows shutdowns due to the pandemic in 2020 because of a significant reduction in commuters and office workers who are now returning downtown.

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