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Shelby Hautala

Shelby Hautala, based in Toronto, is a new Journalist to Retail Insider. She has experience writing for local newspapers and also internationally for Helsinki Times while she lived in Finland. Shelby holds a Bachelor of Journalism Honours degree from the University of King’s College and a Social Work degree from Dalhousie University in Halifax.
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Retailers Shifting Loyalty Programs to In-House as Businesses Drop Air Miles and Others [Interview]

An industry expert says that companies such as Starbucks have found success in its own loyalty programs, and consumer confusion with third-party programs is leading more retailers to develop their own.
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Subway Strategically Increasing Pace of Canadian Location Expansion [Interview]

Subway Canada will open double the amount of stores from last year while it also renovates other locations with new innovations to enhance the consumer experience.
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Rapidly Growing Canadian Outerwear Brand FREED Opening Multiple Pop-Ups as Business Expands

The historic Winnipeg-based brand, known particularly for its plush colourful faux-fur vegan coats, is now run by the founder’s granddaughter who has plans to take FREED to the next level.
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Lush Cosmetics Aiming to Reduce Packaging Waste Further in Canada with ‘Naked’ Options [Interview]

The popular UK-based brand is embracing the package-free ethos with efforts to further seek sustainable options for its retail operations.
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Storied Retailer ‘Peace By Chocolate’ Opens 2nd Store with Plans for Cross-Canada Expansion [Interview]

In 2016 founder Tareq Hadhad fled Syria because of the war, and he's now finding success with his company that he plans to expand across Canada in the coming years.
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Canadian Bag Retailer Bentley Looks to Expand Business Significantly with Store Concepts [Interview]

The retailer is testing ideas including pop-ups for its Riona line, with a global expansion at play along with upgrades to Canadian operations.
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The Junction BIA Marks 50 Years with Public Realm Updates to Attract Consumers and Retailers [Interview]

The trendy Toronto area has added 40 businesses over the past two years and will be the first in Toronto to add solar-powered phone charging stations, among other updates to the streetscape.
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Mercedes-Benz Opens Unique Immersive Experience on Toronto’s Bloor St. Luxury Run [Photos/Interview]

Maison Mercedes features striking, fashion-inspired colour and material combinations reminiscent of the world of haute couture, with a range of experiences and vehicles.
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Pet Retailer Mondou Opens 80th Store with Plans for Further Expansion [Interview]

Customers have been asking for stores closer to home, while Mondou expands its product offerings including over 1000 new SKUs of food and accessories.
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First-of-its-Kind Luxury Dental Office ‘Paste Dental’ Opens in Downtown Toronto with Plans for Expansion [Interview]

The customer-centric dental concept aims to create a luxury experience for its patients with elevated interior design, towel service, customized lighting and music, and new technologies.
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Nobis Launches Online Resale Platform to Extend Life of its Parkas [Interview]

QR codes authenticate Nobis products which can be resold by owners as part of the brand's sustainability push.
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ECCO Opens Ossington Ave. Concept Store in Toronto to Test New Ideas [Interview/Photos]

The first of its kind concept store is targeting a young trendy consumer with exclusive products and a unique experience. Successful elements will be rolled-out into other ECCO locations.
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La Maison Simons Launches 1st High-End In-House Designer Collection [Interview]

The new Édito by Simons collection marks a milestone for the retailer with the collection now being carried in the store's designer departments.
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JD Sports to Open 15 More Stores in Canada in 2023 After Successful Market Entry [Interview]

The UK-based retailer says it could operate as many as 100 stores in Canada within the next five years after seeing strong foot traffic and sales.
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Aubainerie Opens 50,000 sq. ft. MEGA POP Concept Store in Montreal [Photos/Interview]

The Quebec-based fashion retailer is growing its market share of consumers seeking value fashions. More stores are opening as a result with a focus on urban markets.
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Sporting Life Reopens Renovated and Expanded Toronto Flagship Store with Expansion Plans [Photos]

The upscale retailer's Midtown store includes areas for tennis and bikes, with other additions including a premium sneaker shop and new brands.
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Ren’s Pets Announces 8 Store Openings for 2023 in New Canadian Markets [Interview]

The 47-year-old retailer is looking to open stores across the country, and has never had to shut an underperforming location.
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Nature’s Emporium to Open 6th Store in Southern Ontario with Plans for National Expansion [Interview]

The grocer is innovating by adding more healthy grab-and-go items as well as pick-up lockers and a new ecomm experience, and will announce its first store outside the GTA in London.
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Online Retail in Canada Becomes Oversaturated as Industry Shifts Following Pandemic Acceleration [Interviews]

A rush to open online stores means there's too much competition -- and the integration with physical stores is more important than ever say experts.
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Canadian Brand ‘Jill Yoga’ Opens Standalone Storefront with Plans for More [Photos/Interview]

The experiential concept includes in-store yoga classes, and the retailer has plans for more stores over the next several years.
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Maska Mode Opens Permanent Downtown Storefront with Plans for More [Interview/Images]

The Montreal-based women's fashion retailer focuses on Italian brands and is growing a network of stores in Canada.
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Villeroy and Boch Marks 275 Years as Consumer Preferences Shift for Tableware in Canada [Interview]

The company is seeing an uptick online and at Hudson's Bay for its designs though things have changed from decades past.
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Tip Top Launches Canadian Store Expansion Amid Record-Breaking Sales [Interview]

Tip Top has updated its retail strategy including rightsized stores and new product and service offerings, and it's looking to enter the Quebec market.
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Hurricane Fiona Fallout Continues to Significantly Impact Atlantic Canada Retailers Following Pandemic Challenges [Feature Interview]

The CFIB says businesses have a long way to go for recovery, following challenges relating to the pandemic including debt which could sink some retailers.
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Pusateri’s Reopens Saks Fifth Avenue Food Hall in Downtown Toronto with New Features [Photos/Interview]

The phased reopening follows shutdowns due to the pandemic in 2020 because of a significant reduction in commuters and office workers who are now returning downtown.

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