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Shelby Hautala

Shelby Hautala is a Retail Insider journalist currently based out of Toronto. She has experience writing for local newspapers and also internationally for Helsinki Times while she lived in Finland. Shelby holds a Bachelor of Journalism Honours degree from the University of King’s College and a Social Work degree from Dalhousie University in Halifax.
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Is the Canadian retail loyalty program dead?

Canadian loyalty programs face challenges as retailers adopt AI and personalization to meet consumer expectations and deliver meaningful rewards.
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IPOP opens first inclusive pickleball centre, plans to expand across Canada

Founder Chris White says that he's considering a wide range of locations to expand the inclusive sport in Canada.
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Altitude Sports achieves B Corp status: A milestone for sustainability

Altitude Sports achieves B Corp certification, marking a commitment to sustainability and unveiling plans for eco-friendly deliveries and new product categories.
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Lush Cosmetics expands holiday collection, celebrates 30 years in 2025, and plans new services

Lush Canada unveils expanded holiday collection, 30th anniversary plans, and new spa experiences for 2025.
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SUITABLEE expands AI-driven custom suits to Ottawa

SUITABLEE expands with a new Ottawa showroom, offering AI-powered custom suits for men and women, and focusing on weddings and inclusivity.
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Understance Launches Multi-Location Store Expansion

Understance, a Vancouver-based lingerie brand, opens in Toronto and plans 30 stores in 5 years, offering inclusive sizes and professional bra fittings.
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Halifax retail revitalization: How rapid growth is transforming the city

Halifax’s growing population and revitalization are transforming its retail landscape. New projects and expanding suburbs are reshaping the city’s future.
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2024 Halloween retail trends: Spooky decor, thrifty finds, and pop-up stores

Retailers ramp up Halloween offerings this year with pop-up shops, adult-focused products, and seasonal décor, while balancing early Christmas displays. Jeff Doucette of Field Agent Canada shares insights on Halloween shopping trends and survey findings.
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Understanding the tapestry of today’s Canadian consumer

Retailers that can sharpen their insights concerning the customers they’re serving will enhance the experiences they offer and differentiate themselves within a crowded market
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Muskoka becomes a thriving hub for female entrepreneurs [Interview]

Port Carling in Muskoka is now home to female-owned businesses, fostering a supportive community for entrepreneurs like Kathryn McNally of Poppy’s Collection.
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Vaughan Mills 20th anniversary: Celebrating growth, community, and top retail in the GTA

Vaughan Mills celebrates its 20th anniversary, marking two decades of growth, top retail, and community engagement in the Greater Toronto Area.
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Yonge Street in Toronto sees new retailers and entertainment venues

Yonge Street in Toronto is experiencing a surge in new businesses, including Shake Shack, Hard Rock Cafe, and Value Village, with growing demand for mixed entertainment and shopping.
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Touch of Gold’s new Halifax location: A Rolex destination

Luxury jeweller Touch of Gold opened a new Halifax location on Spring Garden Road, featuring a Rolex boutique.
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Born digital: How Generation Alpha will be reshaping retail

Consumers born from 2010 onwards are reshaping retail with their tech-savvy nature, demand for sustainability, and expectations for seamless omnichannel experiences, says an expert from JC Williams Group.
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CF Polo Park Mall Winnipeg: 65th anniversary, London Drugs expansion, and retail growth [Feature]

CF Polo Park in Winnipeg celebrates its 65th anniversary with new retailers and plans for a 30,000 sq ft London Drugs, opening in Fall 2025.
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Westboro Village in Ottawa booms with new businesses and development

The area is experiencing rapid growth with new mixed-use buildings, an influx of residents, and diverse businesses openings says its BIA.
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Toronto’s hip Ossington Avenue using events to attract visitors

Ossington Avenue in Toronto, recognized as one of the world's coolest streets, is experiencing rapid growth and implementing innovative community-driven initiatives.
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Sticker shock: How inflation is impacting back-to-school shopping in Canada in 2024

Jeff Doucette says inflation is significantly impacting back-to-school shopping for families, with 73% of consumers reporting harder hits this year, leading to budget-conscious decisions like reusing items, seeking value at stores like Walmart and Dollarama, and prioritizing cost over sustainability.
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% Arabica Expands in Canada: New Whistler Village Location Opens, CF Toronto Eaton Centre Branch Coming Soon [Interview]

The Japanese coffee brand opened a nature-inspired location in Whistler Village and plans for a CF Toronto Eaton Centre branch, emphasizing unique experiences, sustainability, and community engagement.
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IKEA Canada reaches 5 million Family Members with rewards and sustainability focus [Interview]

The retailer says it's aiming to create lasting relationships with customers through affordability and convenience.
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The North Face Banff Store Unveils Redesign for 15th Anniversary [Interview/Photos]

The store has undergone extensive renovations to improve accessibility, modernize its layout, and enhance the shopping experience for the millions of visitors to Canada's oldest national park
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Quebec Retailer WLKN Announces Strategic Growth Despite Challenging Market [Interview]

The fashion retailer plans to open more stores to make up for a recent decline in sales, says its CEO.
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Artigiano Unveils New Flagship in Vancouver’s Yaletown with Innovative Evening Concept, Plans for Expansion [Interview]

The expanding West Coast cafe concept will serve alcohol after 4pm, with plans to open more locations in BC and Alberta.
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Wendy’s Expanding in Canada, will Double Quebec Footprint and Launch New Design [Interview]

New innovations such as mobile order pickup, energy efficient lighting and a flexible kitchen design will be introduced into current and new stores.
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Canadian Natural Skincare Brand ‘Three Ships Beauty’ Secures Significant Funding for Expansion into Retailers [Interview]

The brand's co-founder discusses the growth of the beauty company which launched in 2020 and shifted its strategy to a more mature demographic, while securing Hudson's Bay and Indigo as retail distributors.
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