Apple, the American technology giant best known for its global network of Apple Stores, announced today the expansion of its Self Service Repair and Genuine Parts Distributor programs to Canada. The move will provide consumers and independent repair professionals nationwide with broader access to the manuals, diagnostics, and genuine Apple parts needed to repair iPhones, iPads, and Macs.
Expanding Repair Access in Canada
The Self Service Repair program, first launched in 2022, is designed for individuals confident in handling their own device repairs. Participants gain access to detailed repair manuals, Apple Diagnostics, and tool rental kits, alongside the option to purchase genuine parts. The program recently expanded to cover iPads in addition to iPhone and Mac, and is now available in 34 countries and 25 languages.
This expansion into Canada represents another step in Apple’s ongoing strategy to support product longevity and repair accessibility.
Support for Independent Repair Providers
Alongside Self Service Repair, Apple also introduced its Genuine Parts Distributor program in Canada. This program enables independent repair providers who do not have a direct service agreement with Apple to access genuine parts for iPhone and iPad repairs — including displays, batteries, and charging ports — through the authorized wholesale distributor MobileSentrix.
The Genuine Parts Distributor program debuted in the U.S. last year and expanded into Europe earlier this year, where it has already been adopted by thousands of repair businesses. Its arrival in Canada strengthens Apple’s position within the independent repair industry.
Focus on Sustainability
“Expanding Apple’s repair programs in Canada is another milestone in our mission to make repairs easier and more accessible around the globe,” said Brian Naumann, Apple’s vice president of AppleCare Service and Repair. “With today’s announcement, we’re taking a meaningful step toward broadening device longevity, reducing waste, and empowering both customers and repair professionals with quality, secure repair options.”
Apple has highlighted that with its growing repair network, 80 percent of the Canadian population is now within a 30-minute drive of either an Apple Store, an Apple Authorized Service Provider (AASP), or an Independent Repair Provider (IRP).
