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BRIEF: Pier 1 Imports to Exit Quebec, Lawrence & Chico’s Surreal Retail Space, Nordstrom Launches Innovative Promo

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By Helen Siwak, Retail Insider Brief Editor

Pier 1 Imports to Jump Ship in Quebec: Fort Worth Texas-based Pier 1 Imports, a publicly traded company which specializes in imported home furnishings and decor (particularly furniture, table-top items, decorative accessories, and seasonal decor), has announced that it will close six Canadian stores by August 4 of this year. The Montreal Gazette reports that all six of these locations are in Quebec, and that the retailer is pulling out of the province due to poor sales numbers.

Most of Pier 1’s Quebec Stores are in the Greater Montreal area, with units in Montreal, Laval, Point Claire and Boucherville. There’s also a store in suburban Quebec City. Pier 1 would not confirm details of the store closures, nor how many people would be losing their jobs, though the company says that employees who stay with the company through the closures will receive a retention bonus or severance based on years of service.

Pier 1 will continue to operate about 65 store locations coast-to-coast in Canada, according to the company. The Quebec store closures are part of a bigger announcement in April that Pier 1 would be closing 25 stores in North America this year. Pier 1 has a unique history — the company was founded in 1962 in San Mateo, California, with products catering to hippy baby boomers with products such as love beads and incense. It went public in 1970 and now boasts more than 1,000 stores in North America. The company has been closing some stores over the past year or so, according to financial statements.

The Laurence & Chico Cafe Creeping Out with Birth of Monster-realism Cafe in downtown Vancouver: When Vancouver-based luxury fashion designers Laurence & Chico set up their 2-day Trunk Show at The Leisure Center in Yaletown earlier this year, they alluded to a concept café they planned to launch in the West End. They promised it would be immensely over-the-top and filled with everything ‘Laurence & Chico’ and a place where everything you saw, you could buy. Sounded a bit pie-in-the-sky but now the proverbial pie is on the counter at 833 Bute Street, a former location of Jethro’s Fine Grub.

Opened on June 29th after a set of invite-only launch parties, the cafe is swarming with dessert lovers, followers of their celebrity-wearing fashion line (think Cardi B, Solange Knowles, Björk, and Meghan Trainer), and fans of their quirky homewares.

The 2,082-square-foot coffee/tea/sweet spot was created inch-by-inch by the duo who consider world-domination a future possibility and believe that there is no such thing as over-designing.

Serving up pastries and puffy things from local faves Yaletown’s Small Victory, Temper Pastry, coffee from 49th Parallel, and soon a $46/person high-tea program by Edible Canada’s Tobias Grignon, The Laurence & Chico Café sells accessories, illustrated postcards, scarves, and fluffy Monster Chairs. Open 7 days a week from 11 am to 11 pm.


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*Photos by Leila Kwok

Meanwhile, Back in Moscow, IKEA Launches 64,584-square-foot ‘Underline’ to Lure Fashionable Millennials (Could we see something like this in Canada?) IKEA Centres, the shopping centre company owned by IKEA Group, has launched Underline, a brand new nearly 65,000-square-foot concept space for fashionable millennials at its MEGA Teply Stan mall in Moscow. This new fashion and lifestyle space is designed for modern brands that have developed online via channels such as Instagram to establish a physical presence. It also includes space for pop-ups and co-working space. It will enable fashionistas to experience the latest trends and city lifestyle concepts all in one place, supporting IKEA Centres’ vision to create unique meeting places.

Underline is a genuine example of traditional retail space being reconfigured to create a truly experiential new retail environment for the more omnichannel world. Based on three core zones of fashion, lifestyle, wellness & beauty, Underline includes a mix of over 30 brands in an edgy warehouse style basement location within MEGA Teply Stan.

Interestingly, only about a third of Underline’s premises is dedicated to retail space. The remaining 43,000-square-feet is comprised of popular lifestyle services where like-minded young people can work, practice yoga, drink coffee, have beauty treatments, visit the barber, shop at an IKEA pop-up, or attend lectures.

While it is hip to hate-on ‘the millennials,’ and the thought of capturing them all in one giant shopping mall is enticing, what are your ideas on this concept?

Expect to see more of this at IKEA centres internationally — the concept is expanding globally and there are said to be plenty of opportunities in their centres for North American retailers looking to expand abroad.


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Vancouverites to Get Their KNIX Fix at West Coast Pop-Up: Diane’s Lingerie on South Granville Street will welcome the Toronto-based KNIX from July 4th-July 8th. The fast-growing underwear brand is known for their fun pop-up shops and holding events with great titles like ‘Prosecco & Pelvic Floor” and “Spin In Your Skin Ride.’”

KNIX is also community conscious and donates to the Tegan and Sara Foundation, a charity that fights for health, economic justice, and representation for LGBTQ girls and women.

After a crowd-funding campaign, the brand was launched in 2013 by Joanna Griffiths, a former music and film industry publicist. Now KNIX is stocked in almost 100 stores worldwide and is causing competitors to get their panties in a bunch! With the reinvention of intimates using advanced fabrics, seamless design, no underwires, and quick drying fabric that is leak resistance, anti-odour, and 4-way stretch, KNIX is giving women the comfort and style they have been missing for far too long.

Four Fashion-Savvy Comedians Partner with Nordstrom for Promotion: Leading fashion specialty retailer Nordstrom has partnered with four fashion-savvy comedians for a one-of-a-kind sale, which takes place from July 20 through August 5.

The campaign includes actress Liza Koshy (Double Dare host and star of Liza on Demand); Daniel Levy, writer, producer and Schitt’s Creek actor; Phoebe Robinson, comedian and NY Times bestselling author; and New Girl actress Hannah Simone. The campaign was shot by Mary Ellen Matthews, who is best known for her portraits of celebrity guests and the cast of Saturday Night Live.

The comedians also filmed short videos promoting the retailer’s “Show Us How You #NSALE” sweepstakes, where customers can submit an Anniversary Sale photo or video via social media or online to express their enthusiasm for the sale and win a $500 Nordstrom Gift Card. Current Nordstrom cardholders have the exclusive ability to shop Anniversary Sale before everyone else during Early Access, starting July 17th in Canada.

The Anniversary Sale originated in the 1960s and is the company’s biggest event of the year. This one-of-a-kind event offers brand-new arrivals at super-sale prices for a limited time – then prices go back up after two weeks.


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Forêt Noire Patisserie – Parisian in Name Only: At 236 West Broadway in Vancouver, a little slice of Parisian heaven will be opening soon. Touting themselves as a ‘modern version of a French patisserie’, Forêt Noire has plans to cater to the most discerning taste buds in an ultra-modern location.

Executive Chef Christian Lai Chun, the former pâtisserie & chocolatier artisan from Ritz-Carlton Hotel and instructor of Pacific Institution Culinary Arts in Canada, has joined the management team and will be creating a variety of treats.

With offerings that will be created daily, to be unique and appeal to the widest audience, Mazen Jaridly, the Vancouver-based founder and CEO, hopes to capture not only walk-by sweet-lovers but also those throughout metro Vancouver who can click a mouse. Through the company’s website, dessert lovers will be able to shop and have their purchases delivered with the convenience of FedEx.

A launch date has not been announced, but the curious can peruse their Instagram page for details on chocolate creations, beverages, and savoury sandwich options that will be available.


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Yoobi and Indigo Partner to Encourage Kids to ‘Express Yourself’ with Glitter+: Known and loved by kids and parents for its fun, colourful, and trendy products, Yoobi, is launching in Canada on July 1st via a partnership with Indigo and their Indigo Love of Reading Foundation.

The innovative stationery and school supply company with a “Buy One, Give One” business model is already available in the U.S. and Australia. Yoobi believes that school supplies should be available to every child in every classroom and teachers should not have to spend out of their pockets to make this happen. To address this, the company has adopted a “Buy One, Give One” model where, for every item purchased, another is donated to a classroom in need. To date, Yoobi has donated over 50-million school supplies reaching more than 3.5-million kids in the U.S. alone!

In Canada, for every Yoobi item purchased at Indigo, a Yoobi school supply item will be donated to a classroom in need right here in Canada.

Hysteria at the Steam Clock as 604 and Def Leppard Drop New Kicks: Six Hundred Four, the award-winning luxury sneaker boutique, located in Gastown behind the infamous Steam Clock, has been creating limited edition shoes based off art pieces, has launched a limited-edition collaboration with iconic rock band Def Leppard. Only 604 individually numbered pairs will be produced and exclusively available to purchase at the location or online.

Consisting of 4 styles sized 36-47EU, the premium collection draws inspiration from the album art of Def Leppard’s three most iconic albums (which kept us all rocking in the 80s, 90s, and will live-in on classic radio forevah!), On Through the Night, Pyromania, and Hysteria, along with a style dedicated to their highly recognizable Def Leppard logo. They will retail for a little under $350 and are expected to ship to customers in October.

The cool collaboration happened when James Leep, founder of Six Hundred Four, met Phil Collen, the lead guitarist in the boutique. That meeting resulted in a 30-pair exclusive collaboration with him, which now has led to full collaboration with Def Leppard. Each limited-edition pair is individually engraved with a unique pair number, making every shoe one-of-a-kind which makes wearing them worth another rock’n’roll notch in your belt.


Helen Siwak is the publisher of EcoLuxLuv.com Magazine, a freelance content creator specializing in retail and luxury lifestyle. She is a regular content contributor to Boulevard Vancouver (English & Chinese), Retail-InsiderBLUSH Vancouver, and has lifestyle blogged for StyleDemocracy and Daily Hive. When not writing, she is attending fashion events, traveling, and advocating for animal/human rights. helensiwak@yahoo.com.

Holt Renfrew Expands in-Store Beauty Salon Offerings

Holt Renfrew Square One (Image: Holt Renfrew)

Holt Renfrew has partnered with Toronto-based Medula & Co. to open hair salons at two of its stores. A Medula & Co. salon has already opened at Holt Renfrew Square One in Mississauga, and a second location will open towards the end of this summer at Holt Renfrew’s CF Pacific Centre location in Vancouver. 

Medula & Co. was founded by world-renowned celebrity colourist Luis Pacheco, who’s extensive list of clients includes Megan Markle. ‘Hair Artists’ at Medula & Co. specialize in advanced colour design and application, extensions, and women’s and men’s cuts and styling.

Medula & Co. is effectively doubling its salon count with the new Holt Renfrew concessions. Medula’s first two locations, both standalone, are in Toronto’s Yorkville area (112 Avenue Road) and at 809 Queen Street West. Medula is known for its hair services that include cut, styling and colour, as well as makeup and related beauty services. 

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HOLT RENFREW SQUARE ONE (PHOTO: SQUARE ONE)

Until recently, only Holt Renfrew’s 50 Bloor Street West flagship had salon/spa services in-store. The ‘Holts Salon and Spa’ has been a fixture on the store’s second level since 2011, and prior to that the space housed Canada’s sole location for the Estée Lauder Spa. Holt Renfrew’s Vancouver flagship also housed a large two-level salon and spa when it relocated to its current 737 Dunsmuir Street space in 2007, though the salon closed in late 2015 to make way for renovations that included adding a 5,000 square foot Chanel concession to Holt’s street level in the summer of 2016. 

Department store beauty salons aren’t uncommon, though they have a unique history in Canada. Saks Fifth Avenue’s two Toronto stores were supposed to include John Barrett salons when they both opened in February of 2016, though neither ended up opening — a broken relationship resulted in litigation between the salon and Saks that led to the cancellation of multiple proposed locations. A Donato Salon + Spa ended up opening in the salon space at Saks CF Sherway Gardens in October of 2016. The space dedicated to a salon on the second floor of downtown Toronto’s Saks Fifth Avenue store remains unoccupied to this day, despite having fixtures that were installed in the summer of 2016. 

In the United States, several Nordstrom stores feature similar services, including ‘Spa Nordstrom’, ‘Spa Nordstrom Express’ and ‘Style Bar’. Vancouver’s Nordstrom flagship at CF Pacific Centre, which is one of the top two stores in the company, features a DryBar which includes beauty services such as blowouts, manicures, pedicures and brow sculpting. 

An interesting memory for Canada, as well, is when Eaton’s partnered with Elizabeth Arden in 1993, prior to Eaton’s bankruptcy in 1999. The Southgate Centre Eaton’s store unveiled an Elizabeth Arden “Red Door” spa which was part of a gorgeous renovation to the space that would have been a prototype for future Eaton’s store renovations, though the company’s financial woes led to its acquisition by Sears Canada and the Southgate renovations were unfortunately dismantled to rebrand the 260,000 square foot space as a more mid-market Sears store. 

Story Removed Upon Request

This story was removed from our site upon the request of the company discussed. For any inquiries, please contact craig@retail-insider.com

Levi’s Expands Canadian Operations as it Unveils Canadian Flagship Store [Photos]

Levi's Toronto Eaton Centre Storefront

San Francisco-based fashion brand Levi’s, known particularly for its denim fashions, has opened its Canadian flagship at CF Toronto Eaton Centre. The impressive space features customization and localization, and the store is the only one in Canada to carry the ‘Levi’s Authorized Vintage’ line. Levi’s has been expanding its Canadian operations over the past couple of years by opening direct-to-consumer stores, which are said to be growing the brand’s overall awareness, not to mention increasing sales. 

“The heart of downtown Toronto, with its diversity, culture and vibrancy, is an ideal home for the Levi’s® brand,” said Roy Bagattini, Executive Vice President and President of Levi Strauss Americas. “We are elevating the consumer experience by putting customization front and centre. The heartbeat of the store is a Tailor Shop, where customers can have their favourite denim products altered and customized by a team of specialized tailors, as well as custom T-shirt printing.”

Levi’s Toronto Eaton Centre Tailor Shop

The Tailor Shop Mr. Bagattini mentioned is one of the customization features in the new store. Several of Levi’s Canadian stores now carry ‘Tailor Shops’ — over the past couple of years, Levi’s has been expanding its presence in Canada with standalone retail stores, several of which include these. Levi’s debuted its first two Canadian locations with tailor shops in November of 2016, at Toronto’s CF Sherway Gardens and at Square One in Mississauga. Two Alberta stores were added in the summer of 2017 and it’s been such a hit that more have since been added. 

Levi’s tailor shops offer custom embroidery, tailoring, hemming and a wide selection of pins and patches, addressing the trend towards product customization. Levi’s describes its tailor shops as having a “team of specialized craftsmen who will help you personalize your favourite denim pieces,” with customization spaces located at the back of each store.

The new CF Toronto Eaton Centre Levi’s store’s interior features about 5,300 square feet of retail space on Level 1, in part of what was formerly a location for US fashion retailer Express. The Levi’s store interior features a ‘natural look and feel’ that pays homage to the brand’s commitment to quality and sustainability, according to Levi’s. On a back wall near the store’s dressing rooms, for example, is a water bottle refill station with signage discussing how Levi’s aims to conserve and recycle water as part of its denim finishing. The range of product in the store includes Levi’s lines Made & Crafted®, Levi’s® Red Tab line for men and women and, new to Canada, Levi’s® Authorized Vintage. 

The Levi’s Authorized Vintage offering is particularly notable, given that the CF Toronto Eaton Centre store is the only one in Canada to carry the range of pre-worn pairs of jeans and trucker jackets that have been carefully remastered. The idea is to offer the “most authentic, most everlasting vintage on the market – made by Levi’s® from start to finish”, according to the company. 

The city of Toronto is a theme throughout the store, which includes a city skyline and wording on T-shirts, trucker jackets, pins and patches, paying homage to the city that many are saying is having its ‘moment’ (Drake, The Weekend and Megan Markle have all helped). One Levi’s jacket style features the word ‘Toronto’ in a marquee sign reminiscent of that of the iconic Honest Ed’s store which shuttered at the end of 2016. These products are said to be flying off the shelves, and the Tailor Shop is also said to be doing tremendous business in just its first week of operation. 

The CF Toronto Eaton Centre Levi’s store also features tech-supported touchpoints such as a call button in the fitting rooms allowing customers to directly request additional sizing and assistance without leaving the room. 

Levi’s has spent a considerable sum to advertise the new store as part of its “We Are Toronto” advertising campaign. For the past month, the Dundas TTC subway station adjacent to CF Toronto Eaton Centre has been ‘taken over’ with advertising promoting the new store, as well as various other billboards, a wrap of the 501 Queen Streetcar, and advertising throughout CF Toronto Eaton Centre which boasts more than 50-million annual visitors. As well, geo-targeted mobile ads were used to promote the new store.

SUZANNE SEARS, FOUNDER OF LEADING RETAIL RECRUITMENT FIRM BEST RETAIL CAREERS INTERNATIONAL INC., HOLDS UP A TORONTO-THEMED TRUCKER JACKET. PHOTO: CRAIG PATTERSON 

Brands are increasingly going direct-to-consumer with stores and Levi’s is no exception — the company confirms that about a third of all global sales are from its stores, and the company has already opened several enhanced locations that include tailor shops in-store. Levi’s is expected to continue with its expansion plans, while also expanding its wholesale network that includes major retailers such as Hudson’s Bay. Levi’s operates a network of stores in Canada as well as internationally, boasting more than 2,800 stores globally. Levi’s was founded in San Francisco in 1853 by German entrepreneur Levi Strauss. 

Levi’s is seeing remarkable growth in Canada — sales have reportedly doubled since 2012 to more than $100-million. That’s what Chip Bergh, CEO of Levi Strauss told Marina Strauss (no relation) of the Globe & Mail in a paywalled article last week. Mr. Bergh also mentioned that the company’s women’s sales have tripled since 2015, and that the average age of its consumer has decreased over the past seven years or so since he came on as head of the company. It would appear that the company’s efforts to reach out to younger shoppers is paying off, including an expansive range of casual fashions as well as with its in-store customization and other initiatives that make Levi’s stores more experiential. 

White Paper Examines How Satisfied Retail Employees Result in Satisfied Customers 

White Paper Examines How Satisfied Retail Employees Result in Satisfied Customers 

Now more than ever, brick-and-mortar retailers must embrace exceptional customer service in order to attract and retain customers, particularly as e-commerce continues to grow and international retailers enter the market. This white paper shows the importance of having an engaged network of staff in order to make it happen — human resource teams are at the forefront of a battle to create efficiencies that drive improved productivity and profits.

Costs for retailers are rising rapidly, fueled by factors like increases in the minimum wage, predictive scheduling legislation (also called fair scheduling), and increases in leave allocations — not to mention uncertainty around NAFTA. So retailers are turning to their HR departments for help to weather the storm. Specifically, they’re seeking out smarter and more efficient ways to attract, retain, engage and utilize labour resources and talent. Like all industries, finding and retaining top talent is critical to growth and profit.

Technology solutions can help retailers tackle key HR challenges

According to Adrian Peace, Productivity and Development Manager at The Co-operative Group, “The financial benefits of a workforce management solution are significant. It provides the mechanism to deliver a more customer-focused business, creating a superior customer experience that drives loyalty, sales and profit.”

The white paper, from leading workforce management software and services company Kronos, provides insights and recommendations on how retailers can tackle today’s HR challenges. In particular, it addresses the fact that retailers are increasingly seeking out technology solutions to truly engage employees, leading to improved productivity, conversion rates and customer satisfaction.

The white paper delves into several key themes, with unique insights including the importance of reducing staff turnover, enabling flexibility and productivity, and fostering engaged associates to deliver greater retail performance.

You can download the white paper here. For more information on Kronos, visit: www.kronos.ca

Partner Content. To work with Retail Insider, contact Craig Patterson at: craig@retail-insider.com.

Bottega Veneta to Open 1st Standalone Canadian Flagship

Bottega Veneta

Luxury fashion brand Bottega Veneta, known particularly for its woven leather goods, will open a standalone store at Toronto’s Yorkdale Shopping Centre this winter. The brand is the latest luxury brand to open in the mall, which is becoming a top draw for global brands looking to open their first stores in Canada. 

Yorkdale’s Bottega Veneta will be located in the mall’s 2012 expansion wing beside Hugo Boss, and across from the entrance to the Holt Renfrew men’s store. Bottega Veneta will span about 4,700 square feet on one level and is expected to carry the brand’s assortment of fashions, leather goods and accessories as well as footwear for both men and women. 

A smaller Bottega Veneta boutique also operates at Vancouver International airport. The concession, which carries mainly accessories, is part of the World Duty Free group of stores that are located behind security gates and are accessible to those traveling internationally. 

CLICK ABOVE FOR INTERACTIVE YORKDALE MALL FLOOR PLAN
CONSTRUCTION SIGNAGE AT YORKDALE. PHOTO: ACT7/URBAN TORONTO

Bottega Veneta was founded in 1966 by entrepreneurs Michele Taddei and Renzo Zengiaro in Vicenza, Italy, and is known for its leather goods as well as men’s and women’s ready-to-wear, footwear, jewellery, eyewear, fragrances and even furniture. In the early 1970’s, the brand used the advertising tag line “when your own initials are enough” and its prominence grew as clients such as Jacqueline Kennedy Onassis and the empress Farah Pahlavi were seen wearing the brands. In 1980, Andy Warhol made a short film for the company.

After some struggles in the 1980’s that included temporarily adding branding to its products, Bottega Veneta was purchased by Gucci Group for $156-million in 2001. Gucci’s then creative director Tom Ford hired Tomas Maier (previously at Sonia Rykiel and Hermès) that year and the brand was repositioned to cater to ‘stealth wealth’ — in 2005 the company launched its first women’s ready-to-wear collection, followed a year later by men’s wear and jewellery. Earlier this month, Bottega Veneta parted ways with long-term creative director Tomas Maier in favour of 32-year old Daniel Lee

Bottega Veneta is the latest luxury brand to move into Yorkdale, which boasts more first-to-Canada luxury stores than anywhere in the country. Other brands opening this summer include Chloé (which opened last week) and in the fall, Oliver Peoples will open one of two Canadian stores at Yorkdale. 

International luxury group Kering S.A. is the parent company of Bottega Veneta, which also operates Saint Laurent and Gucci boutiques at Yorkdale (Gucci, which is located in Holt’s, will expand). Kering’s other brands include the likes of Balenciaga (opening a Holt’s boutique this fall), Alexander McQueen, Boucheron and Brioni, as well as the less-expensive Volcom brand.  

BOTTEGA VENETA CONCESSION AT VANCOUVER INTERNATIONAL AIRPORT. PHOTO: DKSTUDIO

Bottega Veneta operates stores globally, including almost 30 in the United States on some of the most prestigious streets as well as in some of its best malls. Bottega Veneta is also available in some of the world’s leading luxury retailers. In Canada, Bottega Veneta bags and accessories can be found at Holt Renfrew in Toronto (50 Bloor St. W. and Yorkdale), Vancouver, Montreal and Calgary, as well as at Saks Fifth Avenue at CF Toronto Eaton Centre, where Saks operates a licensed Bottega Veneta accessory boutique. 

Given the spending on luxury goods in Vancouver, one might expect Bottega Veneta to be considering space on or near the city’s Alberni Street ‘Luxury Zone’. As well, Toronto’s Bloor-Yorkville could be in the running for a full-sized standalone Bottega Veneta, and an expanded shop-in-store is also expected to open on the ground floor of Holt Renfrew at 50 Bloor Street West, which is in the process of undergoing a significant substantial expansion and renovation which is expected to be completed in 2020. 

Friday Harbour Resort to Expand Retail Component

Friday Harbour Resort

Friday Harbour All Seasons Resort is establishing itself as one of the most extraordinary escapes in Canada, and the developer is adding retail to the mix. 

The world-class waterside destination in Innisfil, just a short distance from Toronto, is now a year-round attraction on Lake Simcoe for homeowners and long time cottagers – “infusing nature, luxury, brilliance and entertainment into every moment,” says the resort on its website.

James DiRenzo, CEO of Friday Harbour, says the property spans over 600 acres, and he says that it is “a wonderful lifestyle mix of lake, beach, golf, tennis, 200-acre nature preserve and the largest in land marina in North America.”

DiRenzo says Friday Harbour also has an exclusive Beach Club as well as an array of recreation and leisure activities. There’s a swimming pool and children’s splash pad. And of course its signature 18-hole championship golf course designed by Doug Carrick with a certified PGA professional. There’s also a driving range.

“The location provides for a full array of winter, summer, all-season sports. We’re very pleased to be there because of the nature of the people that live in that area, visit that area,” says DiRenzo.

“It’s a sportsman’s paradise. It’s got some of the greatest summer fishing and winter fishing that you will find anywhere on the planet.”

DiRenzo says Friday Harbour Resort was designed with an emphasis on protecting the health of the woodlands and wetlands within the site and the quality of water within Lake Simcoe. Several components are aimed at enhancing environmental sustainability.

At various locations throughout the Nature Preserve, habitats have been restored or created to enhance the health and diversity of the ecosystem. Specific initiatives have been  implemented as a component of the development of Friday Harbour Resort. “Lifestyle starts at home in Friday Harbour, and we have a wonderful selection of resort living options from luxury townhomes to designer  condominiums and boardwalk flats that encompass the retail village,” he says.

Altogether there will be over 2500 resort homes at Friday Harbour when it is completed, consisting of one-third townhomes and two-thirds condos. Prices in the master-planned resort range from $350,000 to over $3 million, 1,100 units have already been sold. “Sales have been so brisk. We are getting more per square foot than some construction sites in Toronto as far as luxury value is concerned. We’ve got approximately 500 homeowners moved in now, occupied,” says DiRenzo.

“This is very unique unlike anywhere else where you have that combination of a resort and luxury private club mix.” DiRenzo knows about the creation and management of private clubs, which has been the hallmark of his career around the globe.

The Boardwalk retail area will span about 46,000 square feet. Phase One consists of 23,000 square feet of retail space and is leased out to, Starbucks, FH Fine Food, and Fishbone and Avenue restaurant, and negotiations continue with LCBO. There’s also a Friday Harbour Welcome Centre, and there will be a 3,500-square foot, state-of-the art life/fitness gym.

Phase Two, which is also 23,000 square feet, has retail spaces available ranging from 300 square feet to 10,000 square feet.

Antoinette Grossi, director of leasing with Metrus Properties, which is leasing the retail space, says, “We are doing an upscale Friday Harbour weekend wear clothing store and we are looking for unique, eclectic stores for the remaining balance of the retail units such as clothing, crafts, entertainment and services.”

“We would love a pub and quick service restaurants like sushi or burgers. We are also looking for home and decor. Another great option will be our pop-up store of about 1,000 square feet that every quarter we would have different vendors.” says Grossi.

“The first phase of the development is open and operational. We’re just finalizing the second phase of construction which will be completed by the end of August.”

“There will also be a hotel on site,” says Grossi. “We are also looking to do something of an indoor and outdoor spa facility as well. We have the land capacity to do that,” says Grossi.

Friday Harbour Resort is truly a resort lifestyle, in true north style and elegance. For more information on Friday Harbour you can visit their web site at www.fridayhabour.com or for leasing information, call Metrus at 905 669 9714.

Canadian Retail Sales Take a Dive

Canadian Retail Sales Take a Dive

Total Canadian retail sales gained only 2.6% year-over-year for the 3 months ending April 2018 on a not seasonally basis, according to the most recent Statistics Canada data. This was the slowest 3 month growth since mid 2015. Furthermore, all major retail sectors and most retail store types are suffering the same fate. 

The 3 month growth trend (orange line in the chart above) in fact started deteriorating last December, and has just continued to weaken ever since. The underlying 12 month growth trend (green line) has now turned downward, and is on track to weaken further in the next few months. 

The Food & Drug sector’s retail sales were up only a scant 0.2% year-over-year for the 3 months ending April 2018, the lowest consecutive 3 month gain in almost 7 years. As this measure weakens, the underlying 12 month trend is also headed downward, and without any relief in sight. 

Supermarkets & other grocery stores, which represent half the business in this sector, are leading the downward charge with a retail sales decline of 1.1% for the 3 months ending April 2018. The one bright spot was specialty food stores where retail sales increased 9.0% during the period, but this group is too small to offset the weakness at mainstream food retailers. 

Health & personal care stores are only adding to the sector’s woes. Their retail sales were down 0.9% for the 3 months ending April 2018, almost as bad as supermarkets & other grocery stores. 

In Q1 2018, Store Merchandise emerged as the sales growth leader versus the other retail sectors. Year-over-year retail sales were up 5.8%. On the other hand, this was lower than the 6.9% gain posted for last year, and momentum appears to be softening. After a meteoric rise in 2017, the underlying 12 month growth trend (green line in the above chart) now appears to be peaking out. 

The top Q1 performers in the sector were electronics & appliance stores with retail sales up 14.9%, and building material & garden equipment/supplies dealers gaining 7.5%. 

At the other end of the scale, retail sales at shoe stores declined 2.3% in Q1, while furniture stores were up only 1.0%. 

Note that Statistics Canada is now suppressing the breakdown of general merchandise stores for confidentiality reasons. The figures in the table below are estimates based on previous trends. 

The Automotive & Related sector used to be the Cinderella of Canadian retail sales, but the clock struck midnight at the end of 2017. Retail sales were up 3.8% year-over-year for the 3 months ending April 2018, which was the lowest such gain in a year and a half. 

The main culprit is to be new car dealers, whose sales were up just 1.0% for the 3 months ending April 2018. This is a mere shadow of the 9.4% annual increase recorded last year. 

Retail sales at gasoline stations did increase 9.6% in comparison, thanks to higher pump prices, but this was not nearly enough to compensate for mediocre new vehicle sales. When you pay more for gas, your car doesn’t go any further and the ride isn’t any better – you just have less money for everything else. 

By The Numbers

Special Note: Statistics Canada has made updates to 2017 numbers, and has also moved retail storefronts of telecom companies out of electronics & appliance stores and into a non-retail category, Telecommunications (NAICS 513). Retail trade statistics have been revised back to January 2012. 

For definitions of store types, see Statistics Canada NAICS

Canadian E-Commerce Stats

StatsCan started providing ecommerce retail sales data in January 2016. While the amount of data is limited, some trends appear to be emerging. Here are some results. 

Overall, e-commerce represented about 2.7% of total Canadian retail sales for the 12 months ending April 2018, including both pure play operators as well as the online operations of brick & mortar stores. Canadian consumers however also buy online from foreign websites which is not captured in these numbers. 

Canadian e-commerce sales were up 12.3% year-over-year for the 3 months ending April 2018, but this is less than half the 28.8% gain recorded in the same period a year ago. While e-commerce retail sales gains are still in double digit territory, it appears that their growth may be slowing down. 

Note that location based retail is the same as that in the preceding large “By The Numbers” table. It’s what’s normally reported as Canadian retail sales. Except that it isn’t. Location based retail excludes another section called Non-Store Retailers (NAICS code 454), which covers electronic shopping and mail-order houses, which in turn is where (mostly) pure play e-commerce businesses are. For the 12 months ending April 2018, electronic shopping and mail-order houses had an estimated $9.27 billion in e-commerce sales. 

But that’s not the only source of e-commerce, as (mostly) bricks & mortar location-based retailers also sell online. For the 12 months ending April 2018, this group had an estimated $7.02 billion in e-commerce sales. With electronic shopping and mail-order houses, there’s a grand total of $16.29 billion in e-commerce sales by Canadian operators over the year. Note that this does not include foreign e-commerce purchases made by Canadian consumers, but it does include e-commerce purchases made by foreigners at Canadian businesses. 

For electronic shopping and mail-order houses, an estimated 83.1% of their sales are allocated to e-commerce. For (mostly) bricks & mortar retailers, it can be estimated that just 1.2% of their total sales come from e-commerce. 

In the final section of the above table, (mostly) pure play operators (namely, under electronic shopping and mail-order houses) generated an estimated 56.9% of all e-commerce sales in Canada, while (mostly) bricks & mortar location-based retailers’ share of e-commerce is 43.1%. 

For more explanation on the e-commerce numbers, see Statistics Canada: Retail E-commerce in Canada

This analysis is updated monthly as new numbers are published by Statistics Canada. If you would like notification of when an update becomes available (and you’ve read this far), please connect with Ed Strapagiel on LinkedIn

La Maison Simons to Open 1st Standalone Home Store [Rendering]

La Maison Simons in Montreal (Image: La Maison Simons)

Quebec City-based large-format fashion retailer La Maison Simons will open its first standalone ‘mini-store’ in early 2019, which will involve relocating the store’s home furnishings ‘Maison’ concept downstairs to a separate floor from the existing Simons store. There will be no access to the upstairs Simons store from the new Maison home concept, which is a first for the company that is known to typically operate stores in the 80,000 to 120,000 square foot range. 

The new Simons Maison will span about 4,800 square feet and will be located across the corridor from the escalators at the Metro level that leads up to the ground floor of the multi-level Simons store. Simons boasts a popular private-label home furnishings offering that includes items for almost every room in the home. 

Construction on the new downtown Montreal ‘Maison’ home store will commence this fall, with an anticipated opening date of early 2019. Designstead is designing the new space. 

Simons is said to be reconfiguring a few departments in its Montreal store and room made by relocating the Maison department could help make space for more footwear. Simons has recently introduced dedicated shoe departments to some of its stores — Simons carries a wide range of fashions that include ready-to-wear and accessories, as well as home furnishings. At the same time, Simons stores lack the cosmetic halls found in traditional department stores, and its handbag offerings are less than that of a store such as Nordstrom or Holt Renfrew

At some point, the downtown Montreal Simons flagship is expected to see a larger renovation, though that’s been put on hold for the interim while the company sorts out financing for a new high-tech robotic distribution centre, as well as the building of a new store at CF Fairview Pointe-Claire in Montreal and an expansion of another store in nearby St. Bruno. Simons recently announced that for the first time in its 178 year history it is accepting outside investors to help further implement the company’s growth goals. 

RENDERING: SIMONS VIA JANE GILL PR

Simons is doing some exterior renovations to the Montreal building, however. Its Rue Mansfield entrance will be closed, while the store’s other entrances will see renovations that will include installing revolving doors. As well, there will be new lighting and an updated awning system that will repurpose some of the building’s original awning fixtures. Simons is located at 977 Ste-Catherine Street West in a 200,000 square foot building that once housed the city’s Simpson’s department store. Construction commenced in 1928 and finished in 1930, and the building was expanded in 1954. Simons occupies a portion of the mixed-use building which now also houses a cinema, boutiques and restaurants. 

This is an interesting time for Canadian retailing, and retailers and landlords are getting creative with their offerings. A retailer like Simons has the opportunity to also spin off other in-house labels into their own stores, which could be a creative solution to finding smaller retail space in locations where 80,000-120,000 square foot spaces are prohibitive. Simons is known for its expansive private-label offering as well as its edgy designer brands carried in its stores, which have been designed to be some of the most unique and attractive retail spaces in the country. 

‘UNTUCKit’ to Enter Canada this Fall with 1st Store

UNTUCKit at CF Sherway Gardens

New York City-based men’s casual brand UNTUCKit, known particularly for its shirts that are meant to be worn untucked, will open its first Canadian location this fall at Toronto’s CF Sherway Gardens. More locations are likely as the company continues to rapidly expand its base of standalone stores that operate as a direct-to-consumer model. 

The company is relatively new — it was founded in 2011 by Chris Riccobono, who later brought on Aaron Sanandres as a co-founder and CEO. “We’re excited to be opening our first international location this year in Toronto! Since we began opening physical retail locations across the U.S., moving into Canada has been a goal of ours. Customers in Canada have been shopping with us for years online, so we’re looking forward to offering them another way to experience UNTUCKit, this time up close and in-person,” said Mr. Riccobono in a quote for Retail Insider. 

The CF Sherway Gardens UNTUCKit location will span about 1,565 square feet, in a retail space located in the mall’s stunning expansion wing which debuted in 2015 and is anchored by Harry Rosen, Sporting Life and an elevated food court also featuring exceptional design. UNTUCKit replaces shoe retailer Duet, which was shuttered as part of parent company David’s Shoes strategy to expand the high-end footwear retailer’s operations nationally under one banner. Brokerage Oberfeld Snowcap represented UNTUCKit in the lease deal with landlord Cadillac Fairview, and Jessica Millett at Oberfeld Snowcap is also representing the retailer moving forward as part of its Canadian store expansion. 

Canada is UNTUCKit’s first international expansion market, and the company confirms that it began looking at retail spaces in the summer of 2017, both in malls as well as street front locations (we were aware of discussions to occupy 202 Queen Street West in Toronto, for example). Ultimately, CF Sherway Gardens won out in securing Canada’s first UNTUCKit location — the enclosed mall, located near the Mississauga border, boasts an exceptionally high productivity as well as an affluent base of shoppers for its stores that include the likes of Saks Fifth Avenue, Nordstrom, Tiffany & Co., De Beers and Tory Burch, among others. CF Sherway Gardens is also seeing other first-to-market retailers open in the centre — last month, mattress-in-a-box brand Casper opened its first permanent physical store in the shopping centre

UNTUCKit is said to have one of the fastest-growing retail brands in the United States and was founded as a casual brand with shirts that are designed specifically to be worn untucked. Since launching in 2011, UNTUCKit has grown to 13 product categories that range from T-shirts and polos to sports jackets and performance wear. The brand has also introduced lines for women and children, offering “perfectly contoured hemlines” and more than 50 tailored fit options for the whole family. 

The company has 35 stores in the United States and impressively, it plans to open 15 more stores in 2018, including its expansion into Canada where it is confirmed to be opening the one store. 

One of the reasons UNTUCKit says it chose Canada for an expansion is that the country already has plenty of online customers. Toronto, specifically, is one of UNTUCKit’s top e-commerce markets and so a store in the city just made sense. When asked if more Canadian stores would follow, the company says that it plans to open more but that its first priority will be to ensure that it gets its first Canadian location “right” and up-and-running later this year. 

UNTUCKit confirms that the Toronto store will have the same look and feel as the company’s American stores, which feature “a blend of comfort and class” with deep blue walls and casual lounge area. UNTUCKit’s CF Sherway unit sill carries the brand’s full assortment of menswear, it says. Future locations are expanded to generally span between 1,500 square feet and 2,000 square feet, similar to that of its US stores.