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Canadian Custom Menswear Retailer Surmesur Continues Store Expansion

In October, Quebec City-based customer menswear retailer Surmesur will open its fifth location, and it plans to continue growing in order to serve its increasing roster of clients. We spoke with its co-founder to gain insight into its technological innovations and price competitiveness, as well as its real estate strategy which involves avoiding shopping centres. 

Founded by brothers Vincent and Frank Thériault in 2010, Surmesur manufactures and retails men’s made-to-measure clothing which includes custom suits, shirts, blazers, trousers and other garments. It combines body-scanning and manufacturing technologies with traditional methods, boasting a catalog of over 8000 fabrics with a wide assortment of collars, buttons, and sleeves. Surmesur endeavours to keep its costs down to keep prices reasonable and as a result, custom shirts are priced from $60 and suits start at $375. After measurements and fabric/button/design choices are made, suits are ready in four-to-six weeks. 

Co-founder Vincent Thériault revealed that he and his brother created the company in order to “change the way men dress”. He explained how he has never been a fan of shopping, so he sought to create a convenient experience for busy men who wear suits and other dressy apparel. Given the trend towards men increasingly expressing individuality in their clothing choices, Surmesur’s customization capabilities proved particularly compelling.

In October, Surmesur will open its second Montreal-area location in Laval. The 3,000 square foot shop is located at 2200 Le Corbusier Boulevard, close to popular Le Carrefour Laval shopping centre. Mr. Thériault explained how his company chooses to operate free-standing locations as destinations rather than locating in malls, partly due to the often high rents within Canadian shopping centres. Cost savings are passed on to customers and as a result, Surmesur’s prices are often lower than competing made-to-measure menswear retailers.

Surmesur currently operates stores in Quebec City, Montreal, Ottawa and Toronto. Its 1,200 square foot Quebec City unit, the company’s first, has just expanded to 2,700 square feet in order to accommodate new business. Its Montreal, Ottawa and Toronto locations are all centrally located near central business districts, capturing business from men who typically wear dressier attire. Surmesur stores are ideally in the 2,200 square foot to 3,000 square foot range, according to Mr. Thériault, featuring clean white facades and interiors. 

Longer-term, Mr. Thériault revealed that his company will look to expand organically, and that it will consider new markets if locations prove strategic. Although no new locations can be revealed, he said that the company is open to expanding into new markets as opportunities arise. The retailer’s popularity, primarily due to its customization and reasonable pricing, will see it potentially rival the best homegrown and international made-to-measure competitors.

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Free Half-Day Fraud Seminar in Vancouver on September 22

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There’s hardly a day that goes by without news about data breaches, illegal hacking and identity theft. No entity seems to be immune, including retailers. Criminal fraudsters are illegally getting access to millions of consumer credit card details and private data files, even while new payment systems are evolving with new technology and capturing consumer spending habits. This is further amplified by the advent of mobility into the mix. Mobile payments has captured the imagination of the Millennial generation, and the need for better fraud protection is now more important than ever.

The Fraud 360 World Tour will be landing in Vancouver on September 22 at the Hyatt Regency Hotel, 655 Burrard Street. Kount brings this half-day, free seminar to you with discussions about payments, fraud trends, and best practices standards that you can adapt to your business. In addition, complimentary breakfast and lunch will be provided. Register quickly because seating is limited.

Who should attend: Key decision makers, influencers, and professionals responsible for financial, technology and fraud prevention initiatives. The Fraud 360 World Tour allows business professionals from various organizations to access the latest technology advancements needed to fight fraud.

REGISTER NOW

Schedule:

8:30 am – Registration / Breakfast
9:00 am – Sessions 1 & 2
10:30 am – Break
10:45 am – Sessions 3 & 4
12:15 pm – Lunch / Q&A

Sessions will provide an overview on timely topics and best practice standards that you can adapt to your business.

1) Cross Border – Out of the country, Out of control

Speaker: Steve Casco, Chief Executive Officer, CardNotPresent.com  
Steve Casco explores the opportunities and challenges inherent in selling globally. Hear about the rise of Asia and an opportunity gap your business could exploit, how mobile is driving cross-border sales and how finding the right partners can grease the rails of international expansion.

2) Staying Out of Chargeback Hell

Speaker: Don Bush, Vice President of Marketing, Kount
Chargebacks are the number one indicator of a fraud problem, but the way chargebacks are reported to merchants makes it difficult to determine how and why they occurred. We’ll review common symptoms of fraud that can cause chargebacks and best practices to avoid them in the future.

3) Merchant Case Study: Fraud in the Omni-Channel, The Source

Speaker: Greg Coles, Director of E-Commerce Operations, The Source Electronics
For almost 23 years, Greg has been a part of The Source, working with fraud detection for the last 8 years. Greg has seen his company adapt and innovate to the changing environments, including the migration to E-Commerce and Mobile purchasing. His breadth of knowledge and experience is beyond reproach and will provide a unique insight into the fraud landscape for a successful heavily targeted Omni-Channel retail business.

Given the usefulness of the topics and the fact that it’s free, available spaces will fill up quickly. Register now and reserve your space at Fraud 360™ in Vancouver.

Saks Fifth Avenue Reveals Canadian Store Opening Dates

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American luxury retailer Saks Fifth Avenue has revealed opening dates for its first two Canadian stores. Both are set to open in Toronto in February, with the first being Saks’ Canadian flagship. Saks Fifth Avenue will open up to eight Canadian locations over the next several years. 

Saks will open its 170,000 square foot Canadian flagship on February 18, 2016. Located within the Hudson’s Bay building at Toronto Eaton Centre, the store will be “designed with our New York flagship in mind, keeping the spirit and grandeur of Saks as inspiration”, according to Saks. The store will also provide personal shopping, which it describes as an “intimate shopping service that will provide a personal shopper who will travel to your home or office with merchandise specifically selected for you, including, but not limited to beauty, styling and tailoring”. 

Saks’ second Canadian location, measuring in excess of 130,000 square feet, will open February 25, 2016 at Toronto’s Sherway Gardens. The Sherway store “will feature an open format so customers can easily navigate their way through as they shop”, according to Saks. 

Saks also revealed that its expansive designer shoe salon 10022-SHOE will be coming to Canada, as will its Fifth Avenue Club for personal shopping. 

Saks will open up to eight Canadian locations, focusing on Toronto, Montreal, Vancouver and possibly Calgary. Saks will feature ‘food halls’ in its Canadian stores, and it has confirmed that Pusateri’s Fine Foods will operate within its first two Toronto locations. Saks recently indicated that it has secured most of its desired flagship brands for its Toronto Eaton Centre location, despite Holt Renfrew’s luxury dominance

Nobis Opens North American Flagship in Canada

Queen Street Nobis Storefront (Image: NOBIS)

Popular Toronto-based outerwear brand nobis (Latin for “us”, spelled with a lower-case “n”) has opened its first North American flagship in Toronto, and it has plans to further expand its already successful wholesale operations. We spoke with Vice President Robin Yates to learn more about the company’s plans for Canada, as well as its intentions to open free-standing stores internationally.

Mr. Yates founded nobis in 2007, and it quickly grew to become a lifestyle brand. The company is primarily known for its technical, functional and fashionable outerwear as well as headwear, knitwear and footwear. Remarkably, unlike competitors, its down-filled jackets are machine-washable. The company says that it embraces “the conviction that trends may come and go, but style, function and quality remain timeless”. The brand is carried in various retailers in Canada including Holt Renfrew, Sport Chek, Boys’Co and Mendocino. American luxury retailer Neiman Marcus recently picked up the line for its U.S. stores, and nobis is now carried in about 40 countries. 

The company’s first North American flagship just opened at 360 Queen Street West in Toronto’s popular Queen Street West area. The 3,000 square foot retail space was formerly occupied by French Connection, which has closed most of its Canadian stores.

Having a dedicated storefront is strategic for the brand, according to HRC Advisory President Farla Efros. She explained how dedicated mono-brand boutiques allow owner/operators to create a unique customer experience through a more ‘hands-on’ approach, while controlling the brand message. She explained these boutiques create a strong testing mechanism to help understand what works and what doesn’t, while allowing the brand to build ‘street credibility’ before moving into the mainstream, which requires more diligence. 

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NOBIS
INSIDE THE NEW TORONTO STORE. PHOTO: NOBIS

Prior to its Toronto store opening, nobis’ only free-standing location was in Paris, France. Mr. Yates explained the company’s ambitious international expansion plans, including how the brand intends to open free-standing stores in Milan, New York City, and in Stockholm, Sweden, as well as replace its current Paris flagship.

The company will also expand its collection of shops-in-stores as well as its international wholesale accounts, as nobis is now available in over 40 countries. Mr. Yates explained that at the moment, the Toronto store is its only planned location for Canada, as nobis continues to foster careful and meaningful relationships with its Canadian wholesale accounts. 

OMEGA to Open at Sherway Gardens

OMEGA Sherway Gardens Rendering - SUPPLIED

A retail presence for luxury Swiss timepiece brand OMEGA will open at Toronto’s Sherway Gardens this fall. The 400 square foot retail environment will be adjacent to and operated by upscale jeweller L’Oro, which will also operate the mall’s Chopard boutique. All stores are scheduled to open this fall in Sherway Gardens’ $550 million, 210,000 square foot expansion

Over 200 OMGEA timepieces will be featured, including four main watch lines – Seamaster, Contellation, De Ville and Speedmater. Some of the brand’s most luxurious timepieces will be featured, including the James Bond Limited Edition Aqua Terra, the new Moonwatch “Silver Snoopy Award” Chronograph, the De Ville Prestige Butterfly Collection and, coming soon, the new Constellation Globemaster, the world’s first Master Chronometer. 

Sherway Gardens’ OMEGA will feature the brand’s global design concept, with a façade conceived around the themes of the sun, water, earth and (fittingly) time. OMEGA’s retail presence will have its own mall entrance, and will feature a dedicated seating space where customers may enjoy expert one-on-one consultation. 

PHOTO: OMEGA

L’Oro will also open a 400 square foot Chopard boutique at Sherway Gardens, a first for Canada. L’Oro will operate its 2,500 square foot multi-brand flagship between OMEGA and Chopard, addressing the trend towards jewellers opening free-standing and shop-in-store locations for its luxury brands. 

By the spring of 2017, Sherway Gardens will feature new Saks Fifth Avenue and Nordstrom stores, joining existing anchor Hudson’s Bay. Other large mall stores will include replacement locations for Sporting Life and Harry Rosen, both relocating this fall as part of the mall’s overhaul. 

Canada’s only official OMEGA boutique opened in early 2010 in the lobby of the the Fairmont Hotel Vancouver. Originally intended to be a four-month pop-up location, the successful boutique became permanent and subsequently has expanded. 

Nordstrom Reveals Luxurious Canadian Flagship Interior Renderings

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Nordstrom has just provided us with renderings of the ground-floor interior of its 230,000 square foot flagship in Vancouver. It appears that the Pacific Centre store will carry substantially more luxury brands than Nordstrom’s Calgary and Ottawa stores, with dedicated spaces for brands carried at nearby competitor, Holt Renfrew

The rendering of Nordstrom’s ground-floor women’s designer handbags department, above, shows shop-in-stores for brands including Céline, Saint Laurent Paris, Valentino and Balenciaga. Retail Insider’s William Connor took the photo, below, showing an in-store Delvaux installation, as well as a display for Chloé bags. For those unfamiliar, Delvaux is a pricey Belgian luxury leathergoods brand with bags costing into the thousands, available in the United States at Barneys New York

The rendering of Nordstrom’s ground-floor women’s shoe department, below, shows boutiques for Christian Louboutin and Balenciaga. The Balenciaga shoe shop will be a first for Canada, and Louboutin’s boutique will be a Canadian second, following the opening of the Louboutin boutique at Toronto’s Yorkdale Shopping Centre Holt Renfrew in December of 2013. 

Holt Renfrew, located a block north of Nordstrom, carries all of the brands mentioned above except for Delvaux. By the end of 2016, Holt Renfrew’s 150,000 square foot store will expand by 40,000 square feet to occupy about 190,000 square feet. Its women’s handbags department will expand to a whopping 30,000 square feet, while women’s footwear will triple in size to about 10,000 square feet. Although Holt Renfrew won’t officially reveal what new brands may come to its expanded store, sources say that Prada-owned Miu Miu could open a shop-in-store leathergoods concession, and that its women’s footwear department could see several new shop-in-store branded boutiques, similar to Holt’s Yorkdale Shopping Centre location in Toronto. Yorkdale’s Holt’s features footwear shops for Jimmy Choo, Manolo Blahnik, Christian Louboutin, Gucci and Salvatore Ferragamo.

Although Nordstrom’s Calgary and Ottawa stores carry some luxury brands, few of the labels listed above are carried at either (with the exception of Valentino and Chloé). Furthermore, neither of those locations feature handbag and footwear shops-in-stores like those portrayed in the renderings above. On Thursday, Retail Insider’s Helen Siwak will tour the new Vancouver Nordstrom store, and she will report back to us with her findings. 

Rocky Mountain Soap Company Reveals Growth and Renovation Plans

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Canmore, Alberta-based Rocky Mountain Soap Company continues to open new stores, and it is also renovating some existing units to reflect the retailer’s updated branding. We spoke with its CEO and co-owner, Karina Birch, to gain insight into why the retailer has become so popular, as well as its plans to expand into new markets. 

Founded in Canmore in 1995, Rocky Mountain Soap Company offers a wide variety of 100% natural and toxin-free personal care products. The company uses high-quality essential oils, pure natural beeswax, food-grade vegetable oils, real grains, fresh herbs and fruits and vegetables in its products. Ms. Birch explained to us how she took a small craft business and turned it into an all-natural retailer with a team of in-house chemists, boasting 10 locations in Alberta, British Columbia and Manitoba. Rocky Mountain Soap’s value proposition includes exceptionally informed customer service, promoting a healthy lifestyle free of potentially dangerous chemicals. 

The retailer plans to roughly double its current store count over the next three years and as well, it will renovate some existing locations. Although it sounds ambitious, Ms. Birch explained how Rocky Mountain Soap will focus on quality over quantity, particularly focusing on the in-store experience, as well as growing its e-commerce business which now accounts for approximately 10% of its business. Its West Edmonton Mall location is currently closed for renovations and when it re-opens in October, it will feature the retailer’s updated aesthetic of environmentally-friendly and reclaimed materials. Notably, its recently opened Calgary Market Mall location features recycled marble from a building in Toronto. Photos in this article are of the Market Mall location. 

Rocky Mountain Soap Company is working with brokerage Oberfeld Snowcap [Link to representative brokers] for its Canadian expansion. It seeks locations in the 700 square foot to 800 square foot range, both streetfront as well as in busy malls. Ms. Birch revealed that the company is looking to further expand into the Vancouver market where it currently has two locations, and then into the Toronto area within the next two years. 

We spoke with HRC Advisory President Farla Efros, who explained how ‘small is the new big’ when it comes to some retailers. As consumer choices continue to grow, many consumers now seek unique offerings and as a result, we’re seeing more independent and pop-up stores in Canada. Some consumers, she explained, are also seeking out smaller businesses that create ‘community’ and ‘neighbourhood’ feel. Furthermore, these businesses tend to spend more time editing their selections, products and services and as a result, may be more likely to meet individual needs. She then went on to say that clear messaging, strong visuals and professional staff are necessary for any retailer — all of which are present at successful retailers such as Rocky Mountain Soap Company. 

For those who are in Calgary on October 7, Rocky Mountain Soap Company’s Karina Birch will be presenting on the topic of independent retailers at Retail Council of Canada‘s MySTORE MySTORY Roadshow. For more information, visit: www.retailcouncil.org/events/mystore-mystory-fall-roadshow/calgary.

Retailers: Retail Week Sign-Up Ends Friday, September 4

Retailer registration for University of Alberta’s School of Retailing‘s Retail Week ends Friday. Taking place between October 5 and October 9 in Edmonton, Retail Week is Canada’s largest student-focused industry event.

Retailers will be particularly interested in the Wednesday, October 7 Career Fair, taking place on campus. You’ll meet some of Canada’s brightest retail industry-focused students, eager to secure positions with top companies. Be sure to bring your greatest ideas and your most energetic human capital. For more information and to sign up, contact Emily Salsbury at: salsbury@ualberta.ca

On Monday October 5, Retail Insider’s Craig Patterson will host a lunch for University of Alberta School of Business graduates. He’ll discuss the future of the Canadian retail industry, as well as retail education. To attend, School of Business alumni may reach Craig directly at: clpatter@ualberta.ca.

On the evening of Tuesday, October 6, Retail Council of Canada is hosting a MySTORE MySTORY Roadshow event. The founders of iconic Edmonton-based retailer Audrey’s Books (Sharon and Steve Budnarchuk) will speak on the topic of successfully running a book retailer in the digital age, including related risks and challenges. Networking opportunities exist, and you may sign up here. For those in Calgary on Wednesday, October 7, Rocky Mountain Soap Company co-owner Karina Birch will discuss her company’s phenomenal success at Retail Council of Canada’s MySTORE MySTORY event in that city, and you may sign up and learn more here

On Thursday, October 8, School of Retailing’s Consulting Group (SOR|CG) will lunch with School of Retailing’s distinguished Advisory Board. Following the lunch will be a two hour networking session with our retailers who have travelled in from across the country and even the United States.

On Friday, October 9, School of Retailing’s many real estate partners are thrilled to host students to expand their knowledge of commercial real estate, property management and leasing. Details of office and mall tours to follow. 

University of Alberta’s School of Retailing is at the forefront of retail trends, preparing Canada’s brightest retail industry-focused students for careers in the industry. We’re honoured to be part of it, and encourage everyone to get involved.  

Here’s a professional video from last year’s Retail Week and as well, below is a visual of some of the retailers and other entities who attended Retail Week 2014. 

For more information, visit www.RetailWeek.ca

MUJI Announces 2nd Canadian Location

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Minimalist Japanese retailer Muji has announced its second Canadian location, as it plans an expansion that could see up to eight Muji stores open over the next five years. Its second location will open this fall and according to the company, it will be larger than its downtown Toronto location. 
 
Muji’s second Canadian store will open in November at Square One in Mississauga. The store will measure 5,226 square feet, according to company representative Takashi Matsumoto. Muji’s first Canadian store, measuring 4,400 square feet, opened in November of 2014 at Toronto’s Atrium on Bay. Square One’s Muji will feature food items and children’s clothing for the first time and as well, its furniture display area will be about four times larger with more selection than its Atrium unit. 
 
In Canada, Muji is represented by a prominent Toronto broker and according to landlords we’ve spoken with, talks with Muji continue for properties nationwide. Although Muji has indicated that Vancouver is the next market outside of Toronto, sources tell us that the company has been in talks to open in other Canadian cities as well. 

Toru Tsunoda, president of Muji Canada, told Reuters that Muji’s plans to open seven or eight stores across Canada is part of a broader plan for the retailer to operate more stores overseas than in Japan within the next two years. Muji currently operates 401 stores in Japan and 301 stores outside of Japan.
 
“I hope to open seven to eight (Canadian) stores in the next five years,” said Mr. Tsunoda (in a Japanese language interview). “But opening one store a year may be a realistic goal because we want to open (each) new location carefully.”
 
Muji currently offers about 2,800 items in Canada, versus 3,500 in the United States and more than 7,000 in Japan. 
 
Known for being innovative and its products being affordable and unbranded, Muji carries various household items, furniture, appliances, stationery and apparel. With hundreds of stores worldwide, it saves money by avoiding locating stores in high-rent areas and spends little to nothing on market research and advertising. Muji is short for Mujirushi Ryohin, or no-brand superior items, and was founded in 1980 as the private-label brand of a major supermarket chain (not unlike Canada’s Joe Fresh). Muji currently operates 10 American stores. Five are in New York City, and five are in California (San Francisco, Palo Alto, San Jose, Hollywood, and Santa Monica).