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A SIGN OF WEALTHIER TIMES? MERCEDES-BENZ CANADA REPORTS RECORD-BREAKING NOVEMBER SALES

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Retail Insider
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[Image Source]



Are Canadians getting wealthier? We’re certainly shopping like we’re rich. First we got confirmation that Saks Fifth Avenue will open Canadian stores including a massive Toronto flagship, and now we’ve got word that Mercedes Benz’s Canadian November sales were its highest ever. 


Mercedes-Benz Canada President and CEO Tim A Reuss says: “November was another record-breaking month in Canada for Mercedes-Benz, and I would like to express my sincere gratitude to each employee and everyone from our national retail network for a job well done. Our dynamic, continually expanding product range and the ongoing support of our partners at Mercedes-Benz Financial Services are certainly two key factors in our success, but it is also extremely important to recognize that these stellar results would not be possible without the hard-work and collective commitment from our talented team of professionals who tirelessly uphold the core values of our brand every day.”


The following is content from a press release by Mercedes Benz Canada: 


Mercedes-Benz Canada and its national dealer network reported today that the company has achieved its best November sales results ever by delivering 3,147 Mercedes-Benz, Sprinter and smart vehicles throughout the month. This represents a month-over-month increase of 6.0%, and has helped push overall growth ahead of last year by 1,788 units with a grand total of 33,899 vehicles sold year-to-date.


Mercedes-Benz passenger cars and luxury light trucks recorded the best November ever with 2,745 units retailed. This is 13.8% or 332 units ahead relative to the same period from the previous year. In total, 28,696 Mercedes-Benz vehicles have been delivered by the national network of corporate retail stores and private dealers, which is up 1,490 units or 5.5% compared to 2012 results.


A notable 1,742 passenger cars were delivered for the month, which represents a substantial increase of 34.3% or 445 units. Passenger car sales are ahead by 7.4% or 1,126 vehicles on a year-to-date basis with 16,254 vehicles registered. Particularly strong demand for the B-Class, CLA-Class, C-Class and E-Class helped contribute to November’s outstanding sales results.


With 1,003 units sold, the highly coveted range of Mercedes-Benz luxury light trucks continued to be very popular through November. Overall, luxury light truck sales are up 3.0% this year with 12,442 vehicles sold.


The diesel take rate for luxury light trucks was 75.6% for the month, while permanent all-wheel drive 4MATIC™ units accounted for 78.1% of overall passenger car and light truck sales in November (excluding smart).


smart reported an increase of 8.6% this month with 165 vehicles delivered. Brisk smart fortwo electric drive sales of 62 units significantly contributed to November’s results, demonstrating sustained customer demand for this intelligent, zero-local emission transportation solution. smart has delivered a total of 2,073 vehicles so far in 2013.


The Mercedes-Benz Sprinter division recorded 237 vans sold for the month. This brought year-to-date sales to 3,130 vehicles, which is up 412 units or 15.2%.


The Mercedes-Benz Pre-Owned division reported 916 retail deliveries throughout November. A total of 12,341 Certified Pre-Owned vehicles have been registered by dealerships from coast-to-coast year-to-date.


Walmart.com Has its Best Sales Day Ever on Cyber Monday 2013

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Retail Insider
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Walmart today announced that Cyber Monday 2013 was the biggest online sales day in its history. The five-day period from Thanksgiving to Cyber Monday is the highest five-day stretch in online sales for the retailer to date, and Walmart.com processed more than 1 billion page views during that period.

The top-selling items at Walmart.com on Cyber Monday included the following:

  • LG 50″ 1080p 60Hz LED HDTV
  • Apple iPad 2 16GB with Wi-Fi
  • Fisher-Price Power Wheels Red Ford F150 Raptor 12-Volt Battery-Powered Ride-On
  • Mega Bloks First Builders Build ‘n Learn Table Plus Bonus Play Set
  • TRIO Stealth G2 10.1″ Tablet Dual Core with 16GB Memory (mobile top-seller)
  • Tilting Wall Mount for 37″ to 70″ Flat Panel TVs, with HDMI Cable (mobile top-seller)

“We had an all-time record sales day yesterday as the momentum we saw on Thanksgiving carried through to Cyber Monday,” said Joel Anderson, president and CEO, Walmart.com U.S. “We’re committed to giving our customers the best savings on the gifts they want most this holiday season, and we’re offering 200 online specials every day through Friday so customers can make the most of their budgets.”

Cyber Week continues as Walmart.com will offer 200 online specials every day through Friday, Dec. 6. Throughout this holiday season, Walmart.com is also offering free shipping on all orders of $35 or more – nearly 99 percent of Walmart.com items are eligible.  Online orders can also be shipped to local Walmart stores and in many instances, be picked up as early as the same day.    

B-roll of Cyber Monday orders being fulfilled and executive sound bites available at: http://news.walmart.com/media-library/videos/b-roll-cyber-monday-2013-resultsSOURCE WalmartCopyright (C) 2013 PR Newswire. All rights reserve

WHAT HAPPENED ON BLACK FRIDAY AND CYBER MONDAY IN CANADA?

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Retail Insider
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Black Friday / Cyber Monday

This year, many Canadians participated in Black Friday and Cyber Monday in hopes of finding outstanding discounts. These traditionally American phenomena have spread to Canada in a big way, partly due to efforts by mall landlords and larger retailers. Did you participate in this year’s Black Friday and/or Cyber Monday? We’re curious to hear your opinions. We’ve interviewed Yorkdale Mall‘s Anthony Casalanguida and consulted with retail expert RJ Cilley to get their opinions on Black Friday and Cyber Monday in Canada. 

Anthony Casalanguida, General Manager at Yorkdale Mall, expected that Black Friday was going to be a big deal at his mall. Yorkdale polled customers and found that a substantial portion of them planned to participate in Black Friday, both in-store as well as online. Though he didn’t expect Black Friday to be as popular as Boxing Day in Canada, Mr. Casalanguida still anticipated large crowds. As a response, Yorkdale put forth efforts to improve accessibility during an otherwise busy and potentially stressful time. 

As vehicle access to the mall continues to be very important, Yorkdale has modernized its parking. Yorkdale is the only shopping centre in the Toronto area to offer a parking feature on its mobile App which updates shoppers every 15 minutes on the best areas to find a parking space. In addition, all Yorkdale parking entrances are equipped with computerized tabulators that display the number of available parking stalls, while ‘stop light technology’ above each stall in the underground parking lot clearly shows drivers where there is availability to park. You can have a live look at parking before you leave home with live streaming video of the upper deck parking on www.yorkdale.com. The mall also launched valet parking in November 2012 as part of its $185 million expansion.

But Yorkdale isn’t only facilitating access by car – since last week, shoppers who travel to Yorkdale on a TTC Family Day Pass can receive a $10 Yorkdale gift card. Shoppers can present a valid pass with same-day receipts totalling $50 or more at the guest services kiosk (located near Timothy’s World Coffee).

Photo: Yorkdale

In the end, crowds descended upon Canadian retailers for Black Friday, though not as many as were initially expected. We spoke to several retailers both at Yorkdale and other malls who say sales were lower than they expected despite considerable buzz in-store. Was it the lack of deep discounts like those commonly found on the same day in American cities? Some shoppers complained that this years Black Friday sales were essentially no different than regular retail sales. In the United States, plenty of retailers offered 70% and 80% discounts, while many of the sales witnessed in Canada were in the 40-50% range – no better savings than a typical sale in many stores.  

RJ Cilley, Director of Corporate / Business Development at the Hudson’s Bay Company, gave us his insights into Black Friday and its increasing popularity among Canadians. According to Mr. Cilley, “Canadian retailers traditionally did not partake in Black Friday events; however, Canadian consumers are more frequently crossing the border to hunt for deals. Over the past few years Canadian retailers saw this as an opportunity and began to offer Black Friday savings events.” Cilley further noted that Canadians are seeking not only to get Black Friday deals, but also to be part of the excitement Black Friday offers. 

Excitement aside, we asked Mr. Cilley if he felt that Black Friday deals are worth it. His response was that “consumers are getting great deals on Black Friday; however, […] there are times with heavier promotions in certain categories throughout the Christmas selling season.” he added “There are certain categories that will most likely offer their highest discounts of the holiday season, such as electronics, as this is a major foot traffic driver.”

Mr. Cilley further described Cyber Monday as an American trend that has been slower to gain momentum in Canada, noting that “the Canadian consumer is still learning about the event and retailers must focus their attention on marketing the event properly.” He then went on to say that Cyber Monday’s biggest discounts [were] in categories that did not clear well during Black Friday sales.”

So what was your experience with this year’s Canadian Black Friday and Cyber Monday sales? Did you get a good deal? Was there chaos in stores similar to what has occasionally turned to violence in American stores? Please feel free to comment below or on our Facebook Page, or tweet us your impressions of Canadian Black Friday/Cyber Monday to our Twitter account. 

CRTC wireless code comes into force: Canadians can cancel their contracts without penalty after two years

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Retail Insider
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OTTAWA, Dec. 2, 2013 /CNW/ – The Canadian Radio-television and Telecommunications Commission (CRTC) today marked the coming into force of its wireless code, which enables Canadians to cancel their contracts at no cost after a maximum of two years. The code also makes it easier for Canadians to understand their contracts for cellphones and other mobile devices and sets out their basic rights.

“The coming into force of the wireless code marks the beginning of a more dynamic marketplace for wireless services,” said Jean-Pierre Blais, Chairman of the CRTC. “Rather than feeling trapped by their contracts, Canadians will be able to make informed choices about the wireless services—and service providers—that best meet their needs every two years, if not more often. It will be in the best interests of wireless companies to adopt innovative practices to ensure their customers are satisfied and to attract new ones.

“The wireless code will apply to all new contracts signed as of December 2, 2013. It will also apply to existing contracts that are renewed or extended, or where the key terms are amended, as of that same date. In addition, the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed.

Among other things, the wireless code will allow individual and small business consumers to:

  • terminate their wireless contracts after two years without cancellation fees
  • limit data charges in excess of the usage defined in their plans at $50/month
  • limit national and international data roaming charges in excess of the usage defined in their plans at $100/month
  • have their cellphone unlocked after 90 days, or immediately if they paid for the device in full
  • return their cellphone, within 15 days and specific usage limits, if they are unhappy with their service
  • accept or decline changes to the key terms of a fixed-term (i.e., 2-year) contract, and
  • receive a contract that is easy to read and understand.

The CRTC developed the wireless code at the request of the wireless industry. The code addresses the main frustrations that Canadians shared with the CRTC during its public consultation, which included the length of wireless contracts, cancellation fees, bill shock and other industry practices.For more information about the wireless code, please visit www.crtc.gc.ca/wirelesscode.

Twitter Chat

CRTC Chairman Jean-Pierre Blais will host a French-language Twitter Chat today from 13:00-13:45 EST to answer questions about the wireless code. Follow @CRTCfra and tweet questions with the hashtag #CodeSansFil.Mr. Blais will also host an English-language Twitter Chat today from 14:00-14:45 EST on the same topic.

Follow@CRTCeng and tweet questions with the hashtag #WirelessCode.

Reference documents:Video: What the wireless code means to you
Infographic: Benefits of the wireless code
Checklist: Know your rights as a wireless consumer
Calculate your cancellation fees http://www.crtc.gc.ca/eng/INFO_SHT/t1301.htm
The wireless code
Telecom Regulatory Policy CRTC 2013-271Follow us on Twitter @CRTCeng

SOURCE Canadian Radio-television and Telecommunications Commission

CLEARLY CONTACTS OPENS TORONTO STORE – ITS 3RD IN THE WORLD

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Retail Insider
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Image: Clearlycontacts.ca Queen Street

ClearlyContacts.ca has opened its third retail store location at 317 Queen Street West in Toronto. The company’s first two ClearlyContacts.ca stores are located in Vancouver. According to the company’s co-founder and CEO, Roger Hardy, ClearlyContacts.ca will expand with stores internationally as well as in selected Canadian cities. 

ClearlyContacts.ca stores have enjoyed exceptional retail sales, reportedly surpassing $2,000/square foot at its Downtown Vancouver store.

We’ll update you when we learn of more Canadian locations. We’ve been told that Calgary could be the next city to feature the retailer’s brick-and-mortar presence.

Thank you to ACT7 of Urban Toronto for providing this tip.

[ClearlyContacts.ca]

CHANEL’S 2nd LARGEST CANADIAN STORE OPENS AT YORKDALE’S HOLT RENFREW

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Retail Insider
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Entrance to Chanel from within Holt Renfrew. Photo: Holt Renfrew

Chanel has opened its second-largest Canadian store, its fifth store location in Canada, at Holt Renfrew’s expanded store at Yorkdale Shopping Centre in Toronto. The store is about 3,000 square feet, according to Holt Renfrew.

According to Holt Renfrew: “A chic new CHANEL boutique opened at Holt Renfrew Yorkdale Shopping Centre on Thursday November 28. Designed by famed architect and long-time Chanel collaborator Peter Marino, the sparkling new 3000 square foot boutique was inspired by Mademoiselle Chanel’s apartment on rue Cambon in Paris. 

The salon houses Chanel’s coveted ready-to-wear fashion, plus handbags, footwear, accessories, watches and both costume and fine jewellery. We couldn’t resist slipping into the luxurious fitting rooms, featuring custom artwork by Peter Dayton, to try on a few pieces from the standout 2013/14 Cruise collection, first shown at Loewen Cluster in Singapore. #HoltsYorkdale” 

Chanel’s five Canadian stores include a 7,900 square foot free-standing flagship at 131 Bloor St. W, in Toronto, as well as boutiques within Holt Renfrew stores in Vancouver (1,880 sq ft), Calgary (~1,600 sq ft), Montreal (~1,700 sq ft) and Toronto (50 Bloor St. W. – 1,815 sq ft).

Photo: Holt Renfrew

We’re expecting to make at least one major announcement on a Canadian Chanel store in the next couple of months. Stay tuned for updates. 

Photo: Holt Renfrew
Photo: Holt Renfrew
Chanel entrance from within Yorkdale Shopping Centre. Photo: Holt Renfrew

ANALYSIS: SAKS FIFTH AVENUE’S 2nd LARGEST STORE TO REPLACE HBC AT YONGE & BLOOR

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Retail Insider
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[Image Source]

On Friday we reported that Saks Fifth Avenue‘s Canadian flagship would be built at the corner of Yonge and Bloor Streets in Downtown Toronto, replacing a 342,000 square foot Hudson’s Bay store. The new Saks reportedly be the second-largest in the world, surpassed only by its 646,000 square foot Manhattan flagship. The surrounding shopping area is expected to be elevated with the new Saks, potentially leading to luxury retailers moving or even relocating Eastward towards Saks on Toronto’s Bloor Street. The approximately $100 million that HBC CEO Richard Baker is willing to spend on the store will hopefully help alleviate downfalls with the current space, including low ceilings and awkward access points.  


Saks’ Manhattan flagship has exceptionally high ceilings, creating sense of drama for the store. This is unfortunately not the case for the Yonge and Bloor Hudson’s Bay. It has considerably lower ceilings, having been built in the 1970’s when lower ceilings were an acceptable trend. We lack knowledge on how to modify low ceilings and we welcome feedback as to if there is any way this could be remedied. The current Bay store, as well, has relatively awkward access points that involve having to take a half-flight of escalators from the street level to the main floor of the store. The store is also awkwardly accessed from the busy subway station level below, and Saks will sit directly above the intersection of the Yonge and Bloor subway lines. It will be interesting to see how the new store will be configured in light of these ceiling and access limitations.


High ceilings are a feature of the Manhattan Saks store [Image Source]

Richard Baker says Toronto’s Saks will be “twice the size” of Holt Renfrew’s Bloor Street flagship. The retail portion of Holt Renfrew’s Bloor Street store features is somewhere in the 120,000-150,000 square foot range, as part of the store’s total area of about 185,000 square feet (including storage and other uses). We base this 185,000 square foot estimation on Morguard Properties‘ website, noting that Holt Renfrew occupies almost 176,000 square feet with the Holt Renfrew Centre. Holt Renfrew also occupies more retail space within the adjacent 60 Bloor Street West building, including about 3,800 square feet of ground-floor space as well as a few thousand more dedicated to personal shopping suites within the office building at 60 Bloor.


Based on our rough calculations of Holt Renfrew’s size, Bloor’s Saks Fifth Avenue could occupy somewhere in the 240,000-300,000 square foot range and possibly more, all the way up to the 342,000 square feet of retail space currently occupied by Hudson’s Bay. Regardless, the Bloor Street Saks will likely become Canada’s largest luxury department store, surpassing the size of the recently announced Ogilvy/Holt Renfrew store to be created in Montreal.


Rendering of an expanded Holt Renfrew on Bloor Street West. Image: Urban Toronto

Holt Renfrew, itself, could expand its Bloor Street premises. Last year we reported that the store was to significantly expand to a size in excess of 200,000 square feet. The project is currently on hold and is expected to see modifications, and we’re waiting to learn new details on the store’s expansion. 


The area surrounding the new Saks will undoubtedly be elevated thanks to its new neighbour. The ‘luxury zone’ of Toronto’s Bloor Street West has, lately, been concentrated on Bloor Street between Bay Street and Avenue Road. Holt Renfrew and Maison Birks fall outside of this boundary, both being between Bay Street and Yonge Street. With Saks’ arrival east of Yonge Street, as well as new retail being constructed at neighbouring 1 Bloor Street East, we could see more luxury retailers moving eastward towards Saks.


Rendering of retail at 1 Bloor Street East. Photo: Urban Toronto

Lack of retail space on Bloor Street has been a contributing factor to the lack of luxury retail in Toronto in comparison to similar-sized cities like Chicago. Chicago’s Michigan Avenue, Oak Street and surrounding streets have seen a continuous influx of luxury retail that arguably surpasses that of Toronto. Sources tell us that one of the challenges brokers are having placing luxury tenants in the Yorkville area is the lack of potential flagship retail space, and that could change as the desirability of Bloor Street’s eastern portion is heightened by the new flagship Saks. 


Next week we’ll discuss where some of Saks Fifth Avenue’s other Canadian stores could open, in light of this now well-read Globe & Mail article written by Marina Strauss last week. 


RELATED: 


SAKS FIFTH AVENUE TO BUILD MASSIVE TORONTO FLAGSHIP

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Retail Insider
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hudsons+bay+yonge+bloor+44+toronto+Saks+Fifth+Avenue+Retail+Insider.jpghudsons+bay+yonge+bloor+44+toronto+Saks+Fifth+Avenue+Retail+Insider.jpg

[

Image Source

]

*****UPDATE:

Here is the link

to our analysis of this story*****

Reportedly, 

Saks Fifth Avenue will build its Canadian flagship

store at 44 Bloor Street West in Toronto, replacing a 342,000 square foot

Hudson’s Bay

store. The store could cost as much as $100 million to build. It will apparently be the second-largest Saks Fifth Avenue store in the world, following its massive Manhattan flagship.

We speculate that the new Toronto Saks Fifth Avenue store will be roughly 300,000 square feet, making it the third-largest luxury department store retailer in North America (following Saks Fifth Avenue’s 646,000 square foot Manhattan flagship and

Bergdorf Goodman

‘s 316,000 square foot Manhattan store). Time will tell if Toronto’s Saks will be even larger than Bergdorf’s. 

On Friday and over the weekend, we’ll be researching and analysing Saks Fifth Avenue’s Canadian retail strategy, in light of new information received. On Monday, we’ll publish a more lengthy analysis of Toronto’s new Saks Fifth Avenue and how it will affect neighbouring retail in its immediate area

(UPDATE:

Click here for our analysis

)

. We’ll also discuss the future of Saks Fifth Avenue stores in Canada, as

Hudson’s Bay Company

CEO Richard Baker says

he’ll open as many as eight

Canadian Saks Fifth Avenue stores, including several suburban locations.

We hope everyone stays safe this Black Friday, and we’ll be back Monday with articles about Saks Fifth Avenue’s plans for Canada.

RELATED: 

[

Source: Globe & Mail Report on Business

]

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OLD NAVY IS GIVING AWAY $1 MILLION TO A LUCKY SHOPPER THIS BLACK FRIDAY

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Retail Insider
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Old Navy will give away $1 million to a shopper this Black Friday. They’re calling it Old Navy’s “Overnight Millionaire” and the first 500 shoppers at every Old Navy store in North America are eligible. 


Thank you to Robyn Nakamura for alerting us of this tip. 


The following is Old Navy’s press release: 

Old Navy’s “Overnight Millionaire” Sweepstakes Awards $1 Million to One Lucky Shopper

Old Navy offers shoppers the chance to win $1 million jackpot during the brand’s biggest sale of the year 
TORONTO, Nov. 7, 2013 /CNW/ – Old Navy announced today it will give away $1 million to one lucky shopper this year on Black Friday (November 29). The first 500 shoppers at every Old Navy store in North America when it opens on November 29 will be given a chance to win the $1 million jackpot in the “Overnight Millionaire” sweepstakes during the brand’s biggest sale of the year. 
“This year, we’re adding to the anticipation and excitement around Black Friday shopping with a sweepstakes that could change an Old Navy’s shopper’s life overnight,” said Stefan Larsson, Old Navy Global President. “The ‘Overnight Millionaire’ promotion, coupled with our best sale of the year, is a uniquely Old Navy way to surprise our fans as they begin the holiday shopping season.”
In addition to the “Overnight Millionaire” sweepstakes, Old Navy is making everyone a winner by offering the best deals ever this year.  Stay tuned for details of the compelling offers.
Old Navy stores in Canada will be open for regular business hours on Thursday, November 28.  On Black Friday, November 29, Old Navy stores will open early at 7 a.m. with the exception of stores in Quebec which will open at 8 a.m.  Old Navy stores located in shopping centres that are opening their doors earlier than 7 a.m. will open at the same time as the mall. 
For Overnight Millionaire, the first 500 people to line up at each store when it opens on November 29 will receive a game card giving them a chance to enter and win the sweepstakes. The winner will be randomly selected onNovember 29 at 7 p.m. PT/10 p.m. ET. Full rules can be found at https://oldnavy.promo.eprize.com/million/. 
To see a list of the promotions as they become available, visit www.gapinc.com.
About Old Navy
Old Navy is a global apparel and accessories brand that makes current American essentials accessible to every family. Originated in 1994, the brand has now grown to one of the largest apparel retailers in North America. A division of San Francisco-based Gap Inc. (NYSE: GPS), Old Navy brings a fun, energizing shopping environment to its customers in more than 1,000 stores in the U.S., Canada and Japan. For more information, please visitwww.oldnavy.ca.

LA MAISON SIMONS TO OPEN 2ND OTTAWA-AREA STORE

By
Retail Insider
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[Image Source]

*****UPDATE: This announcement was confirmed the morning of December 13th, 2013, as expected. H&M and Forever21 are also confirmed tenants for this mall.*****

La Maison Simons will open an 80,000 square foot store at Les Promenades Gatineau in suburban Ottawa. It’s expected to open in the Spring of 2015, following the recently announced Simons at Ottawa’s Rideau Centre. The Gatineau Simons will be part of a $110 million renovation/expansion of Les Promenades Gatineau that will see the mall modernized and improved.


According to La Presse, Peter Simons will be present at the mall to make an official announcement of the store’s opening at about 10:00am on Monday, December 2nd. The mall’s landlord, Oxford Properties, is also expected to provide further details on the mall’s expansion. Rumour has it the mall will feature new H&M and Forever 21 stores.


We first reported on a possible Simons store location for Les Promenades Gatineau just over a year ago. After interviewing Peter Simons in September, we thought the deal was over. We can now say that this isn’t the case and that Ottawa will eventually have two Simons store locations. 


La Maison Simons is on an unprecedented nation-wide expansion that saw its first store outside of Quebec open at West Edmonton Mall in October 2012. It has subsequently announced future store locations in West Vancouver, and Downtown Ottawa. Further locations may open in Toronto and in Winnipeg, though nothing is confirmed for either cities.


RELATED:


Thank you to this article’s source, Acajack, of Skyscraper Forum, who provided a link to this La Presse Article (in French).  


[Les Promenades Gatineau website]


[La Maison Simons website]




Rendering of the renovated Les Promenades Gatineau. Image: Oxford Properties


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