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ALDO Group Partners with Shopify to Redefine Unified Commerce

Aldo at CF Toronto Eaton Centre. Photo: Aldo

Montreal-based footwear and accessories giant ALDO Group has entered a new chapter in its digital journey through a strategic partnership with Shopify, shifting its global eCommerce operations to the Canadian commerce platform. The transition powers online storefronts for ALDO, Call It Spring, and Sperry, marking a major modernization of the company’s digital infrastructure as it pursues speed, scalability, and innovation in unified commerce.

The move reflects a deliberate pivot away from a heavily customized, maintenance-intensive system toward one designed for flexibility and future readiness. “We did a very bold move eight years ago when we evolved our eCommerce platforms to align with consumer needs,” said Gregoire Baret, Vice President of Customer Experience and Digital Product at ALDO Group, in an interview with Retail Insider. “That approach served us well, but today’s retail environment requires more agility and simplicity.”

Gregoire Baret, Vice President of Customer Experience and Digital Product at ALDO Group

Baret said the retailer’s previous system, built around what is known as a “headless and composable” architecture, had reached a point where it was too complex to efficiently maintain. “It was the right move at the time—it allowed us to connect store inventories, ship from stores, and offer omnichannel services,” he said. “But it became difficult to evolve and maintain. Technology should enable innovation, not slow it down.”

He explained that Shopify’s unified commerce platform offers a simplified ecosystem and faster deployment for new features such as payment options or checkout improvements. “Our first goal was to gain faster time to market,” said Baret. “We can’t spend months delivering updates. The second was to restore autonomy to our teams. Our marketing and merchandising departments can now manage more of their day-to-day operations without relying on IT.”

The emphasis on simplification, agility, and collaboration aligns with ALDO Group’s long-term strategy. “E-commerce stacks can easily become monsters of complexity,” he said. “Shopify enables us to keep things fast, agile, and focused on delivering better experiences.”

Canadian Collaboration

The partnership between ALDO Group and Shopify also represents a uniquely Canadian success story, bringing together two companies that have become international leaders in retail and technology.

“We love that Shopify is Canadian-based,” said Baret. “The platform was built by entrepreneurs who understand merchants and the realities of retail. That shared mindset matters to us.”

Shopify President Harley Finkelstein said the partnership symbolizes the future of retail. “Pairing legacy with innovation is a power move,” he said in a statement. “The ALDO Group has over 50 years of retail experience, and Shopify is building the future of commerce. I can’t wait to see what we’ll achieve together.”

Aldo in North End of Level 2 at CF Rideau Centre (August 2021). Photo: Dustin Fuhs.

Preparing for AI-Driven Retail

The adoption of Shopify’s ecosystem also positions ALDO Group for emerging technologies in artificial intelligence and data-driven commerce. “AI will play a key role in how retailers operate,” said Baret. “We’re focused on three main layers: consumer-facing experiences, merchant-facing analytics, and enterprise-level intelligence.”

He described how Shopify’s infrastructure enables “contextual and conversational commerce,” allowing customers to engage with products directly through platforms such as TikTok, marketplaces, or AI chat interfaces. “We want our products to meet consumers where they are,” Baret said. “Shopify allows us to bring checkout and purchase capabilities to those environments seamlessly.”

AI also supports decision-making behind the scenes. “Shopify’s tools make analytics more conversational,” he explained. “Teams can ask natural questions, such as how a category is performing, and receive actionable insights. It democratizes access to data.”

At the operational level, ALDO’s internal systems are already leveraging AI for forecasting and inventory optimization. “We use algorithms to determine the best product placement and shipping strategies,” said Baret. “It helps ensure the right item is at the right location at the right time.”

Reimagining the Store Experience

While the company’s digital platform is evolving, Baret noted that technology within ALDO’s physical stores continues to play an important role in delivering a consistent customer experience.

“In-store innovation remains core to who we are,” he said. “What began years ago as ‘endless aisle’ technology has matured into more practical, associate-driven tools.”

Each store associate now uses a mobile device to scan items, access inventory data, and make product recommendations in real time. “This not only enhances the customer interaction but feeds valuable information into our analytics systems,” Baret explained. “It helps us understand demand patterns and improve our inventory management.”

He said the long-term goal is complete unification between online and in-store channels. “Whether a customer is shopping online or speaking with an associate in a store, it should feel like one continuous experience,” Baret said. “That sense of continuity is essential to unified commerce.”

Shopify. Photo: smithandandersen.com

A New Chapter in Canadian Retail

For ALDO Group, the shift to Shopify also reflects a strategic repositioning for the future of retail.

“After more than 50 years in business, we still have an entrepreneurial mindset that seeks to innovate and simplify wherever possible,” said David Bensadoun, CEO of ALDO Group, in a statement. “Shopify’s platform lets us bring that mindset to our eCommerce offering, enabling quick adaptation to a constantly evolving retail landscape.”

The project was developed in collaboration with CQL, a Shopify Platinum Partner, alongside ALDO Group’s in-house engineering team. The new sites also integrate advanced search and merchandising tools from Bloomreach to enhance personalization and product discovery.

Baret described the move as a turning point for the company. “It’s not a U-turn, but a change of course,” he said. “We’re moving from a fully customized system to one that’s pre-built and proven, so we can focus our energy on innovation that drives customer value.”

He added that what’s ahead for Shopify gives ALDO confidence in the long-term decision. “The roadmap we’ve seen is very promising,” said Baret. “It confirms we’re investing in a platform—and a partnership—that’s ready for what comes next.”

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One of a Kind Show Celebrates 50 Years in Toronto

Photo: One of a Kind Show

One of Canada’s most enduring cultural and retail events is marking a major milestone. The One of a Kind Show returns to Toronto’s Enercare Centre from November 27 to December 7, 2025, celebrating its 50th anniversary with its largest holiday edition since before the pandemic.

The juried show, known for showcasing handmade Canadian goods, will feature more than 800 artisans this year. It remains one of the country’s most prominent platforms for small businesses, offering a direct connection between makers and shoppers.

“It feels incredible,” said Janice Leung, Show Director. “When the show started in 1975, we were one of the first brands in Canada to really support local, urging the public to buy from independent businesses. The fact that we’re still here 50 years later shows how important that message remains.”

Leung said the anniversary underscores a movement that has outlasted trends. “Shopping local and supporting small businesses is more important than ever. It’s remarkable to see that our show has become the heart of culture, community, and craftsmanship.”

Janice Leung

Adapting to Changing Times

Since its launch in 1975, the One of a Kind Show has evolved alongside the Canadian retail landscape. It began before Sunday shopping existed and long before the rise of e-commerce, yet it has remained relevant by adapting to changing consumer habits.

“The show has changed in many different ways to meet customer needs,” said Leung. “But we’ve stayed true to our roots, celebrating Canadian craft and culture while evolving with the times.”

This year’s edition introduces several new features designed to enhance the visitor experience. A new Vintage Section will make its debut, presenting curated collections of nostalgic and collectible pieces. A European-style Christmas Market will be constructed at the centre of the show floor, surrounded by artisans selling festive décor, gifts, and treats.

“We really want to bring Christmas back,” said Leung. “The One of a Kind Show began in 1975 as a Christmas event created by three friends who wanted a place for artisans to sell their goods. We’re honouring that origin story while reimagining the experience for 2025.”

Photo: One of a Kind Show

Expanded Culinary and Interactive Experiences

Food remains one of the event’s biggest draws, and this year’s Flavours Section will be the largest to date. Visitors will find an expanded selection of gourmet goods, live demos, and sampling opportunities from coast to coast.

“Everyone loves the Flavours section,” said Leung. “This year it’s bigger than ever, giving people even more opportunities to discover amazing food products from across Canada.”

Beyond shopping, this year’s show will feature more live programming than ever before. Daily fashion shows, maker-led workshops, and interactive demos are designed to immerse visitors in the creative process. A new ‘Maker Takeover’ series will invite artisans to host talks, food demos, and DIY sessions across multiple stages.

“People want to engage in hands-on experiences and learn from the makers behind the brands,” said Leung. “That’s why we’ve expanded our programming — to give guests more meaningful ways to connect.”

One of a Kind Show 2024 (Image: Dustin Fuhs)

From Local Beginnings to National Stage

For many small businesses, the One of a Kind Show serves as a launchpad. Over the decades, hundreds of brands have moved from the show’s Rising Stars area to permanent booths, and even to their own retail locations.

“It’s amazing to see how many businesses have grown through this platform,” said Leung. “We’ve seen makers start small, expand to larger booths, and eventually open their own stores. Being part of that journey is something we’re very proud of.”

The show’s community-driven nature has also led to remarkable personal connections. Leung recalled one story about a visitor who discovered a jacket made from repurposed fabric at the show and began sending the artisan her own collected textiles to reuse.

“That story captures the spirit of One of a Kind,” she said. “You’re not buying from a faceless brand. You’re meeting real people and forming meaningful connections. Every piece tells a story.”

Northern Voices and National Representation

A special feature of the 2025 show will be a Northwest Territories Pop-Up, running during the final weekend. It will spotlight five artisans from the North, offering attendees a rare opportunity to see and purchase northern-made goods in person.

“These artisans represent both Indigenous and non-Indigenous creators from the Northwest Territories,” said Leung. “It’s a unique opportunity for guests to experience the artistry and traditions of the North firsthand.”

Photo: One of a Kind Show

Stronger Than Ever After the Pandemic

The 2025 edition will be the largest Christmas show since the event reopened after COVID-19, signalling renewed momentum for small businesses and the creative economy.

“The state of small businesses is strong, they’re bouncing back,” said Leung. “Despite how challenging it’s been over the past few years, their resilience and hard work are paying off.”

The show’s size reflects that rebound, with exhibitors spanning fashion, home décor, art, jewelry, toys, and food. Tickets also include three free readmissions, allowing visitors to return multiple times during the 11-day run.

In an era dominated by digital retail, Leung said the One of a Kind Show continues to succeed because of the power of human interaction.

“When you buy online, you can’t meet the people behind the products,” she said. “At One of a Kind, you can talk to the makers, learn about their process, and understand what inspires them. That’s what keeps people coming back. It’s an experience you can’t replicate on a screen.”

One of a Kind Show Winter 2022 (Image: Dustin Fuhs)

Tickets and Details

Tickets are available online now at oneofakindshow.com and can also be purchased at the box office once the show opens. The event runs November 27 to December 7, 2025, at the Enercare Centre, Exhibition Place, 100 Princes’ Blvd., Toronto.

Show hours are Monday to Wednesday and Saturday from 10 a.m. to 8 p.m., Thursday and Friday from 10 a.m. to 9 p.m., and Sunday from 10 a.m. to 5 p.m. A late-night shopping event is scheduled for Thursday, December 4, running until 11 p.m.

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Canadian Toy Association announces 2025 Hall of Fame Inductees

Photo: Pavel Danilyuk
Photo: Pavel Danilyuk

The Canadian Toy Association has announced the induction of two distinguished leaders into the Canadian Toy Industry Hall of Fame: Steve Totzke, President and Chief Commercial Officer of Mattel, Inc., and Chris Beardall, former President of Toys and Chief Commercial Officer of Spin Master. 

The induction will take place on Wednesday, November 19 at the Canadian Toy Industry Hall of Fame Gala in Toronto, Ontario.

Together, Totzke and Beardall represent more than five decades of leadership, innovation, and dedication to advancing the business of play. Both have made remarkable contributions to the global and Canadian toy industries, nurturing creativity, driving growth, and inspiring teams that have shaped the way children experience joy and imagination through toys, said the Association.

Steve Totzke
Steve Totzke

Totzke has spent 28 years with Mattel, creating and stewarding the company’s world-class global commercial organization and serving as a driving force in making Mattel a leading global toy and family entertainment company. Throughout his career, he has championed Canadian leadership on the world stage, mentoring generations of Canadian executives and strengthening the country’s influence in the global toy community. His legacy is defined not only by business excellence but also by a commitment to philanthropy and inclusivity within the industry, noted the Association.

“It’s a tremendous privilege to be inducted into the Canadian Toy Industry Hall of Fame,” said Totzke. “This honour reflects the incredible teams and mentors I’ve had the good fortune to work with throughout my career at Mattel. I am grateful to Mattel for the nomination and to the Canadian Toy Association for recognizing the work we’ve done to celebrate Canadian innovation and talent on the global stage.”

Chris Beardall
Chris Beardall

Beardall’s career spans more than 23 years with Spin Master, where he played an instrumental role in the company’s evolution from a small Canadian start-up to a global entertainment powerhouse. Known for his creative vision and strategic insight, Beardall oversaw the development and success of many iconic brands including Hatchimals and Bakugan, while leading global sales, licensing, marketing, and product development. His leadership and integrity have earned him widespread respect throughout the international toy community, explained the Association.

“I am deeply honoured to be recognized by the Canadian Toy Association and to join such an esteemed group of industry peers,” said Beardall. “My years at Spin Master were filled with creativity, collaboration, and a shared passion for bringing joy to children around the world. I want to thank Spin Master for their nomination and for the opportunity to be part of such an extraordinary journey.”

Graeme Bissett
Graeme Bissett

The Canadian Toy Industry Hall of Fame celebrates individuals whose exceptional achievements and contributions have made a lasting impact on the toy industry in Canada and beyond. This year’s honourees exemplify the values of creativity, collaboration, and leadership that continue to define and strengthen our community, added the Association.

“On behalf of the Canadian Toy Association and its Board of Directors, I extend heartfelt congratulations to Steve and Chris on their well-deserved induction,” said Graeme Bissett, President, Canadian Toy Association Board of Directors. “Both have demonstrated visionary leadership, creativity, and a lifelong dedication to play that has shaped our industry and inspired those who follow in their footsteps.”

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Shifting consumer behaviour over Christmas shopping: Lightspeed Commerce

Photo: cottonbro studio
Photo: cottonbro studio

Boxing Day once marked the close of Canada’s retail year, but that’s changed. Today, Black Friday and Cyber Monday drive the country’s biggest surge in deals, gifting, and early-season shopping. It’s a clear sign of shifting consumer behaviour and a major opportunity for retailers to capture demand earlier than ever.

More than half of Canadians (51%) say Black Friday has replaced Boxing Day for better deals. The sentiment is strongest among younger Canadians: 60% of those aged 18–24 and 57% of those aged 25–34 agree the shift is complete, according to Lightspeed Commerce.

84% of consumers believe retailers raise prices before Black Friday to make discounts seem bigger, but that skepticism hasn’t slowed shopping momentum. 44% of Canadians plan to shop Black Friday or Cyber Monday this year, rising to 70% among 18–24-year-olds and 62% among 25–34-year-olds, cementing Gen Z and Millennials as the driving force behind the new retail calendar, said the unified point of sale and payments platform. 

Key Holiday Shopping Shifts Canadians Are Making

  • Spending: Consumers are ready to spend. 49% expect to spend up to $250, while 36% plan to spend $250 or more. Younger shoppers are more likely to invest in higher-value purchases, with 33% of 18–24s and 31% of 25–34s spending beyond mid-range budgets.
  • Timing: Shopping starts earlier than ever. 56% of Canadians begin their holiday shopping in mid-October, and most have started, or even finished,  by Black Friday/Cyber Monday. That number rises to 72% among 18–24-year-olds, showing how younger Canadians are setting the pace for early spending.
  • Shopping Style: Canadians remain value-driven. 75% say they always or often use discounts, and 22% of Gen Z discover them through creators and influencers on TikTok or Instagram.
  • Location: Most are also keeping their spending close to home. 79% plan to shop domestically, drawn by better prices (51%), convenience (48%), and loyalty to local retailers (43%). The trend is strongest in Central Canada (79%) and on the West Coast (87%), with shoppers in Toronto (77%), Montreal (80%), and Vancouver (82%) leading the way.

For retailers, the message is clear: the holiday rush now peaks in November. Black Friday isn’t just a U.S. export,  it’s Canada’s new retail reset. The season starts earlier, and Canadians are scrolling, stacking, and spending their way into the holidays.

Mike Ganci
Mike Ganci

Mike Ganci, GM of Retail at Lightspeed Commerce, said over the past decade, Black Friday and Cyber Monday have dramatically reshaped Canada’s retail calendar, displacing Boxing Day as the country’s dominant shopping event. 

“What began as a U.S. import has now fully taken root in Canada — 51% of Canadians now say Black Friday offers better deals than Boxing Day, and nearly half plan to shop during the Black Friday weekend. This shift has not only changed when Canadians shop but also how they plan their holiday spending,” he said. 

“Instead of waiting until after Christmas, consumers are starting earlier, often kicking off their holiday shopping as early as mid-October. This extended shopping window allows them to spread out spending, take advantage of pre-holiday discounts, and avoid the last-minute rush.”

Ganci said 56% of Canadians start shopping by mid-October, and many finish by the end of November.

“For retailers, the traditional “Boxing Day blowout” has evolved into part of a longer, multi-phase promotional cycle that now spans several key milestones — from early fall “pre-Black Friday” events to Cyber Monday online sales and extended holiday promotions through December,” he explained.

“Boxing Day remains relevant, but more as the final wave of holiday sales rather than the single, must-shop event it once was. In essence, October has become the new start of the holiday season, and retailers who adapt with early promotions, omnichannel strategies, and flexible fulfillment options are best positioned to capture this shifting consumer demand.

“Retailers are also turning to in-store experiences to drive sales. Nearly 46% of Canadians say festive music, decorations, and displays make them spend more time in stores. So if you’re seeing those holiday decorations up early, there’s a strategy behind the move.”

Ganci said younger Canadians are setting the pace. 60% of Gen Z and 57% Black Friday has replaced Boxing Day, and 72% of 18-to-24-year-olds start shopping by mid-October.

Photo: Leeloo The First
Photo: Leeloo The First

“This early and intentional approach reflects more than convenience, it speaks to changing values. Gen Z and Millennial consumers prioritize transparency, experience, and community over short-term discounts. They want to support brands that align with their ethics and offer engaging, personalized shopping experiences both online and in-store,” he noted.

“Social platforms now play a defining role in how these shoppers discover products and decide where to spend. Nearly one in four (22%) find deals through TikTok or Instagram creators, highlighting the growing influence of authentic, creator-led marketing. For retailers, this means shifting focus from one-off promotional spikes to continuous engagement, leveraging social discovery, user-generated content, and storytelling to stay relevant in the feed and beyond.”

Ganci said Canadians are becoming increasingly skeptical of seasonal sales tactics, 84% believe some retailers raise prices before Black Friday to exaggerate discounts. 

“This perception has made transparency not just a best practice, but a business imperative. Consumers are far more price savvy, and price histories are only a click away making it easier to tell the difference between genuine value and artificial markdowns,” he added.

“To maintain trust, retailers must take a long-term view. That means earning credibility throughout the year, not just during the holidays. Consistent pricing strategies, honest communication about promotions, and clear explanations of how discounts are structured all reinforce integrity.

“Retailers who demonstrate fairness every month, through loyalty programs, price matching, or consistent service quality, create a foundation of trust that strengthens their peak-season performance.

“When November arrives, those same retailers can promote Black Friday deals with confidence. Shoppers are more likely to engage when they already believe the brand is dependable and transparent. In contrast, those who rely on short-term hype risk alienating savvy consumers who value honesty over theatrics. Ultimately, maintaining trust isn’t about avoiding big discounts, it’s about making those discounts believable. Retailers who stay authentic, consistent, and customer-focused all year long are the ones turning seasonal shoppers into loyal advocates.”

Photo: Pavel Danilyuk
Photo: Pavel Danilyuk

Throughout the year, many Canadians have consciously shifted their dollars toward brands that reflect their values and invest in local communities, said Ganci.

“We’ve seen this consistently play out with the “Buy Canada” movement, which began earlier in the year and has continued to make an impact on buying decisions. This sentiment will play a major role during the upcoming holiday season, where consumers are balancing tighter budgets with a desire to shop responsibly and meaningfully,” he said.

“Of those polled, Canadians continued to show a strong preference for supporting homegrown businesses. 79% of shoppers say they plan to buy from Canadian retailers, motivated by a combination of better prices (51%), convenience (48%), and a genuine desire to support local businesses (43%).

“For independent and domestic retailers, this loyalty presents a major opportunity. By highlighting local roots, emphasizing ethical sourcing, and offering experiences that feel personal and community-driven, they can strengthen emotional connections that global competitors can’t easily replicate.”

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Metro sees annual sales growth of 3.7%

Photo: DoorDash
Photo: DoorDash

METRO INC. announced Wednesday its results for the fourth quarter of Fiscal 2025 ended September 27, 2025, with sales on the upswing by 3.4% compared to last year. Sales also grew by 3.7% for the company’s Fiscal 2025.

Eric La Flèche
Eric La Flèche

“We ended our 2025 fiscal year with a solid fourth quarter, delivering adjusted fully diluted net earnings per share growth of 10.8%, achieving our financial framework on all metrics for the year. After almost two months of shutdown, I am pleased to report that we resumed operations last week at our frozen distribution centre in Toronto and expect to be essentially back to normal by the end of December. I want to thank all our teams who continue to execute our contingency plan to supply our stores, thereby minimizing the impact on our customers. During the quarter, we successfully opened 4 new food stores and converted 2 others, and we are confident that our sustained investments in our retail network combined with effective merchandising and strong execution will continue to resonate well with customers and create long-term shareholder value, said Eric La Flèche, President and Chief Executive Officer.

Operations were interrupted due to a mechanical issue in the refrigeration system.

2025 FOURTH QUARTER HIGHLIGHTS

  • Sales of $5,108.7 million, up 3.4%
  • Food same-store sales up 1.6%
  • Pharmacy same-store sales up 4.8%
  • Net earnings of $217.0 million, down 1.3% and adjusted net earnings of $246.0 million, up 8.6%
  • Fully diluted net earnings per share of $1.00, up 2.0% and adjusted fully diluted net earnings per share of $1.13, up 10.8%
  • Negative impact of $22.5 million on net earnings ($30.6 million before taxes) due to the temporary shutdown of our frozen food distribution centre in Toronto

FISCAL 2025 HIGHLIGHTS

  • Sales of $22,006.7 million, up 3.7%
  • Net earnings of $1,019.5 million, up 9.4% and adjusted net earnings of $1,049.8 million, up 7.9%
  • Fully diluted net earnings per share of $4.63, up 12.7% and adjusted fully diluted net earnings per share of $4.77, up 10.9% 

“Operations at our frozen food distribution centre in Toronto resumed on November 10 and we expect to be essentially back to normal by the end of December. We estimate that the direct costs associated with the temporary shutdown of our distribution centre will impact our net earnings by approximately $15 to $20 million in the first quarter of fiscal 2026. The impact on sales and gross profit is expected to be modest given the contingency plan in place. In addition to the ramp-up of the freezer, our focus remains on realizing efficiency gains throughout our supply chain and store network while we continue to execute on our plan to accelerate the development of our growing discount banners with the planned opening of about a dozen new or converted stores in the next fiscal year. We remain steadfast in our efforts to deliver the best value possible to our customers through our effective merchandising programs, strong private labels, the Moi program, and consistent execution at store level,” said Metro.

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Conestoga Mall welcomes new retailers

Conestoga Mall, located in Waterloo, ON, has welcomed two new key retailers to its tenant mix – Ardene and Chipotle.

“This marks the beginning of an exciting new chapter at Conestoga Mall,” said Lauren Robbers, Vice President, Leasing, Primaris REIT. “Alongside this year’s new store openings, in 2026 we will welcome even more sought-after brands, reflecting our ongoing commitment to the Waterloo region, and delivering the shopping experience our visitors are asking for.”

Lauren Robbers
Lauren Robbers

Ardene makes a highly anticipated return to the centre with a 7,000-square-foot store launch, one of its largest and most elevated locations in the region. And just in time for festive cravings, Chipotle  opens a 3,000-square-foot restaurant this November, bringing one of the region’s most sought-after dining experiences to the centre.

After many years, Conestoga Mall unveils a brand new Santa set, Santa’s Holiday Winter Garden — a magical transformation that ushers in a season of family fun, community celebrations, and an elevated shopping experience for all.

Located at Centre Court, Santa’s Holiday Winter Garden invites families to capture cherished moments with Santa and also step inside the magic of an eight-foot illuminated snow globe — the ultimate holiday backdrop. Throughout the centre, guests will be immersed in dazzling lights, shimmering snowflakes, and décor that beautifully brings to life the wonder and warmth of the season,” said the shopping centre. 

What’s On This Season at Conestoga Mall:

  • Photos with Santa – From November 15 to December 24, guests can visit Santa’s Holiday Winter Garden at Centre Court to capture special holiday moments with Santa.
  • Sensory-Friendly Santa – Quiet sessions tailored for guests who benefit from a low-sensory environment, will be held on November 23 (9:00–10:30 a.m.) and December 7 (8:30–9:30 a.m.) 
  • Pet Party Photos – Photos for furry friends are available on November 30 and December 14 (6:30–8:30 p.m.). Guests can purchase a variety of photography packages, with registration for all photo opportunities opening November 15 at conestogamall.com
  • Santa Claus Parade – Conestoga Mall returns as a lead sponsor of the Lions Club of Kitchener Santa Claus Parade on November 15. The parade starts at 10 a.m. and follows along Weber Street from Frederick to Erb Street. 
  • Christmas Dreams Tree Raffle – The May Court Club’s highly anticipated annual event kicks off November 25 through December 6, featuring a variety of beautifully decorated, themed Christmas trees on display for viewing at Winners Court. Guests are invited to purchase raffle tickets for their chance to win cash prizes, Toronto Maple Leafs tickets, exclusive entertainment and dining experiences and more. Proceeds from the raffle will go to various local charitable groups and projects including Make-A-Wish Canada, KidsAbility, Waterloo Regional Health Network, and May Court Club Projects.
  • Wonders of Winter – The centre continues to support this popular festival of lights event at Waterloo Park, featuring over 100 colourful displays with 100,000+ light bulbs. This event is complimentary for everyone to enjoy and runs from November 29 to January 3, 2026. Visitors can view the lights from 5 p.m. to 10:30 p.m. every evening. 
  • Holiday Toy Drive -The Holiday Toy Drive in support of Grand River Kids returns from December 1 to December 24. Guests can drop off new, unwrapped toys at Guest Services to make the season brighter for kids in need.
  • The Grump Meet and Greet -The Grump is back and up to his old tricks! Meet the mischievous character as he makes his way through the centre on December 20  (12- 4 p.m.), spreading laughs and posing for festive photos along the way. 
  • Holiday Christmas Gift Wrapping – Gift wrapping is available from December 1 to December 24, staffed by volunteers from Grand River Hospital. All proceeds support Grand River Kids, with the station located near Levi’s and Kiokii.
  • Black Friday –  Conestoga Mall will be open for extended hours on Black Friday from 8:00 a.m. to 9:00 p.m. on November 28. Visit the centre for a Black Friday Gift Card Bonus: 
    • Purchase a $100 gift card and receive an extra $10 for free
    • Purchase a $150 gift card and receive an extra $15 for free 
    • Purchase a $250 gift card and receive an extra $25 for free

Conestoga Mall has about 7.4 million annual visitors to its more than 120 stores and services.

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Why E-Commerce Retailers Should Prioritize Shipping Insurance

Image: InsureShield® Shipping Insurance

As Canadian e-commerce and retail operations expand both domestically and globally, the stakes of ensuring secure, reliable shipping are higher than ever. Amid rising customer expectations and increasingly complex logistics networks, shipping insurance has become a business essential.

InsureShield® shipping insurance allows retailers to recoup up to the full value of goods if a shipment is compromised during transit, whether delivering across provinces or sending parcels globally.  

With up to the full declared value of the shipment, dedicated claims portal, and easy integration into most shipping systems, InsureShield® shipping insurance helps retailers manage risk with confidence.

Shipping Risk Is a Reality, and Insurance Provides a Solution

Whether it’s a package lost in transit, mishandled during delivery, or stolen from a doorstep, shipping issues are an unavoidable part of modern retail. While many carriers offer basic liability coverage, it typically falls short. These policies often compensate based on weight or exclude certain items altogether.

InsureShield® shipping insurance addresses these shortcomings directly. Retailers simply declare the value of a package at the time of shipment. If something goes wrong, they can be reimbursed for the full amount. This eliminates the uncertainty and financial strain that often comes with shipping disruptions.

Shipping insurance offers retailers a way to demonstrate professionalism and care, especially in the eyes of a first-time customer. It’s not just about replacing a product — it’s about protecting a relationship.

Designed for Retailers, Built for E-Commerce

InsureShield® shipping insurance was created with the needs of both traditional and digital-first retailers in mind. The platform integrates easily into popular e-commerce and shipping platforms, including checkout flows and backend logistics systems. This enables retailers to offer optional coverage to customers or apply it internally on outbound shipments.

Whether a retailer is shipping across Canada or internationally, InsureShield® shipping insurance offers tailored coverage for a wide range of products. Electronics, apparel, collectibles, and high-value specialty items can all be protected. Businesses can choose coverage levels that align with their products and customer expectations.

Carrier Liability Versus True Shipping Insurance

A common point of confusion is the difference between carrier liability and actual shipping insurance. Carrier liability is often included automatically with shipments, but it is more restricted. It usually offers lower reimbursement and includes exceptions that may leave valuable or fragile items uncovered.

Shipping insurance, especially through third-party providers like InsureShield® shipping insurance, offers broader protection with fewer limitations. This distinction is especially important for Canadian retailers shipping items that exceed standard liability limits, including luxury goods, tech accessories, and subscription boxes.

Key Advantages of InsureShield® Shipping Insurance for Canadian Retailers

InsureShield® shipping insurance offers a combination of comprehensive protection, affordability, and ease of use. These qualities are critical in today’s competitive retail landscape.

All-risk Coverage
Retailers are protected up to the full declared value of the shipment. This provides clarity and confidence for both businesses and their customers.

Fast and Simple Claims
InsureShield® shipping insurance’s claims process is digital, streamlined, and supported by a responsive service team.

Customer Confidence
Shoppers today are highly sensitive to the post-purchase experience. Offering insurance at checkout provides customers with protection, particularly when buying from a boutique or emerging brand.

Who Benefits Most from Shipping Insurance?

For small businesses, shipping insurance offers valuable peace of mind. With limited inventory and tighter margins, even a single lost or damaged package can have a significant financial impact. Coverage may protect retailers against their losses

Mid-size and high-volume retailers also benefit from reducing the cumulative effect of frequent shipping issues.

Retailers that specialize in high-value or fragile goods, such as jewelry, electronics, or collectibles, are particularly vulnerable to transit risks.

Direct-to-consumer brands also find shipping insurance beneficial. With recurring deliveries and a need for consistent service, these companies rely on insurance to help maintain customer satisfaction and retention.

Overcoming Common Misconceptions

Despite its value, some businesses hesitate due to lingering myths. InsureShield® shipping insurance addresses these concerns head-on.

“It’s too expensive”
InsureShield® shipping insurance is often more affordable than replacing even one lost item and scales with business size.

“Claims are complicated”
InsureShield® shipping insurance’s digital claims platform simplifies the claim submittal process.

By addressing these concerns, InsureShield® shipping insurance makes smarter shipping protection more accessible than ever.

Seamless Integration and Expert Support

InsureShield® shipping insurance was designed to work with popular shipping software platforms, making it practical for retailers managing complex. Support teams are available to guide businesses through setup, claims, and coverage options, providing a smooth experience from start to finish.

This combination of technology and human support helps retailers focus on growth.

Protecting Revenue and Brand Reputation

Shipping problems can affect more than a balance sheet. In today’s review-driven retail environment, even a single delivery issue can damage a brand’s reputation.

When issues arise, having shipping insurance allows retailers to respond professionally. They can offer a refund or replacement without delay, preserving customer trust and protecting long-term relationships.

A Smart Investment in a Competitive Market

As e-commerce continues to evolve, shipping insurance has become more than just protection. It is a strategic asset.

InsureShield® shipping insurance provides Ontario*, Canadian retailers with the tools to ship confidently, grow sustainably, and maintain the level of service customers expect.

Learn More About InsureShield® Shipping Insurance

For Canadian retailers seeking a smarter way to manage shipping risk, InsureShield® shipping insurance offers easy claims, and flexible pricing. It’s a practical solution that supports business growth, operational resilience, and customer satisfaction.

To explore how InsureShield® shipping insurance can support your retail business, visit the official site and request a quote today.

*We are licensed as an insurance broker in Ontario only and are not yet offering any services or products in other provinces, including Québec. You can find the complete insurance disclosure here: Product Disclosure.

If you would like us to let you know when we are licensed in your province, then send us an email via insureshieldca@ups.com, and we will get back to you.

Insurance coverage is underwritten by a Canadian licensed insurance company and issued through UPS Capital Canada Insurance Brokers, Limited (“UPS Capital Insurance Brokers”) – an indirect wholly-owned subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company and UPS Capital Insurance Brokers reserve the right to change or cancel the program at any time. Insurance coverage is governed by the terms and conditions, including the limitations and exclusions, set forth in the applicable insurance policy (the “Policy”). This information does not in any way alter or amend the terms or conditions, including the limitations or exclusions, of the Policy, and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions. UPS Capital Insurance Brokers only issues policies of a single insurer in Canada, and receives commission on sales of insurance. An affiliate of UPS Capital Insurance Brokers reinsures a material portion of the risk insured by this insurance policy and the UPS Capital group therefore has a financial interest in the insurance program. You are not required to purchase insurance from UPS Capital Insurance Brokers and have the right to seek insurance elsewhere. In particular, your ability to ship using United Parcel Service Canada Ltd. or its affiliates is not conditional on your purchase of insurance from UPS Capital Insurance Brokers.

Hillberg & Berk to Double Stores in Canada by 2027

Hillberg & Berk store at Upper Canada Mall in Newmarket, ON. Photo: Hillberg & Berk

Canadian jewellery brand Hillberg & Berk is preparing for a new phase of growth that will expand its national footprint and sharpen its identity as a purpose-driven retailer. The Regina-based, women-owned company will open six new boutiques from late 2025 through 2026, beginning at Hamilton’s Lime Ridge Centre on Saturday, November 22, 2025. Those openings form the first wave in a plan to double the store base to 30 locations by the end of 2027, with additional leases now in active negotiation.

“We’re so excited to bring the Hillberg & Berk experience to even more people across the country,” said Rachel Mielke, Founder and CEO, in an interview. “Each of these new locations represents a chance to invite new people into our community of jewellery with purpose. Coming off the momentum of our Canadian Olympic Committee partnership and the national pride it inspires, this Canadian growth feels especially significant.”

Rachel Mielke

The six confirmed sites follow Hamilton: Willowbrook Shopping Centre in Langley, British Columbia and Sherwood Park Mall in Sherwood Park, near Edmonton, both targeted for spring 2026; Scarborough Town Centre in Toronto for summer 2026; and Hillcrest Mall in Richmond Hill as well as Oshawa Centre for fall 2026. With 15 boutiques currently operating across Canada, the brand’s stated objective is to roughly double that count over the next several years. “We are aggressively looking for the right spots, primarily across Ontario and British Columbia,” said Mielke. “We want the right malls, the right co-tenancies and a pace of openings that keeps quality high.”

Focus on Hamilton to Start, Then a Cross-Country Push

Opening in Hamilton gives Hillberg & Berk a meaningful anchor for the coming year. The launch will include in-store offers and limited editions, consistent with the brand’s approach to tailoring each event to local shoppers. Although the company does not disclose sales by store, Mielke said the new markets align with strong e-commerce demand and a data-driven view of where the brand already resonates.

“Sherwood Park is a really strong online market for us, so online sales are definitely part of what we look at,” she said. “We have focused on building the strength of Hillberg & Berk as a brand so that our retail concept is turnkey. We can hit a new market with a clear strategy for getting open and getting profitable.” She added that the pipeline of expansion includes several additional opportunities in British Columbia and Ontario, which together account for a large share of Canada’s mall traffic and jewellery spend.

A Turnkey Store Concept with a Distinct Design Language

Hillberg & Berk’s retail environments have become part of its identity. Stores mix clean lines and warm textures with curved forms and softly lit displays, producing a space that feels both elevated and welcoming. Mielke summarized the aesthetic as modern southwestern influences combined with a feminine sensibility and luxury detail, designed to feel like a “dream closet.”

“I traveled through Europe and looked for luxury retail inspiration elements to bring into the store,” she said. “We wanted a luxury, elevated feel, but also warm and inviting. With every store we tweak and make it stronger.” The Cornwall Centre boutique in Regina was cited as an early example of the look and feel, and later flagships have broadened the palette with arches, layered materials and a focus on comfortable dwell time. The intent is to stage the collections in a way that encourages discovery, gifting and return visits.

Merchandise breadth remains a point of emphasis. Shoppers can expect a full expression of the core assortment, from sterling silver and gold pieces to gemstone-forward designs, with many items priced below $250. The brand’s signature Sparkle Ball earrings continue to serve as an accessible entry point. Mielke confirmed that the company still operates Sparkle Bar formats in selected centres, including CrossIron Mills near Calgary and CF Polo Park in Winnipeg, along with a larger, modular Sparkle Bar experience at West Edmonton Mall. These concepts allow guests to explore sparkle-centric looks within a distinct in-store zone.

Renovated Hillberg & Berk store at Southgate Centre in Edmonton. Photo: North Elm Construction

From Kitchen Table to National Brand

Hillberg & Berk began in 2007, when Mielke rebranded her earlier line as a dedicated jewellery business and later secured investment through CBC’s Dragons’ Den. The company has since moved well beyond its prairie roots. Operations today are centred in Regina, where the firm designed and built a 30,000-square-foot head office and distribution centre almost a decade ago, complemented by satellite offices across the country. “We started the business at my kitchen table and then in a small character house,” Mielke recalled. “Now we are a brand represented across the country, with ambitious growth goals for the next several years.”

Ownership has also evolved. While early backers helped fuel expansion, Mielke said she now owns the business outright. “Still a huge supporter of the brand,” she said of former investor W. Brett Wilson, “but I own the business one hundred percent now.” The ownership clarity supports Hillberg & Berk’s long-term positioning as a Canadian independent with a strong social mission.

National Partnerships Signal Maturation and Reach

Partnerships have become central to the brand’s profile. In 2025, Hillberg & Berk was named the Official Jewellery Partner of Team Canada through the Canadian Olympic Committee, with programs slated to run into Milano Cortina 2026 and Los Angeles 2028. The relationship includes a custom Team Canada Sparkle Ball and athlete rings that celebrate national pride and women in sport. The company has also supported professional women’s hockey, entering a second season as a sponsor of the PWHL. Mielke said these relationships do more than generate media value. They align the brand with communities where confidence, performance and role modelling matter.

“You can see the impact when girls stay in sport,” she said. “They report higher self-confidence, self-esteem and healthier body image. We also know that a large majority of women in executive roles played sports growing up. The power of sport in developing leadership is real, and it connects to the kind of impact we want as a brand.”

Renovated Hillberg & Berk store at Southgate Centre in Edmonton. Photo: North Elm Construction

A Purpose-Led Retailer with Community at the Core

Hillberg & Berk’s mission is to empower women as a practical framework for giving, partnerships and culture. The company donates a minimum of one percent of annual sales to organizations that support women, and it maintains a national program with Dress for Success Canada. “We give all of the women who go through the suiting program new Hillberg & Berk jewellery,” Mielke said. “There were about eight thousand participants last year who received pieces.” She emphasized that the company supports hundreds of organizations, with cumulative contributions now in the millions, and that these commitments help attract and retain a team motivated by impact.

Community events will feature prominently in each opening wave. While details vary by market, store teams focus on collaborations with local partners, purposeful gifting moments and activations that introduce the brand to multiple generations at once. “We definitely see multi-generational customers,” Mielke said. “A woman discovers the brand, then she brings in her daughter, her sister and her mother. Before long, we are seeing families shopping together, which is special.”

Northern Super League design by Hillberg & Berk. Image: Hillberg & Berk

Merchandising Strategy and In-Store Experience

As the company scales, its merchandising targets two outcomes: consistency across locations and room for local nuance. New stores debut with a curated core that showcases best sellers and seasonal stories, while leaving flexibility for regional preferences. The store layout supports this strategy. Walk-in sightlines highlight signature categories, while side walls and focal tables present colour stories, gemstone moments and gifting statements. Associates guide shoppers through layers of add-on styling, from everyday studs and stackable rings to occasion pieces.

The Hamilton opening and the 2026 series of launches will continue to test fresh ideas in service and space planning. Mielke said the goal is to keep dwell times high and conversion strong by making stores comfortable. Seating areas, warm materials and a hospitality-minded approach to greetings are now standards. Store managers also receive training to host small events that bring in community partners during off-peak hours, creating a cadence of reasons to visit beyond traditional retail seasons.

A Data-Informed Real Estate Playbook

While brand heat matters, the Hillberg & Berk expansion is built on a practical playbook for site selection. The team triangulates e-commerce sales by postal code, mall footfall, co-tenancy fit and the availability of well-placed inline units near complementary categories. “It is a matter of making sure it is the right spot in the right mall,” Mielke said. “We want to land where our customer already spends time.” That lens explains the early emphasis on Greater Toronto Area nodes and established regional centres in British Columbia and Alberta.

Mielke credited broker Jessica Millet of Oberfeld Snowcap for recent dealmaking support, noting that clear credit matters as landlords and peers track momentum. In a tight availability cycle for prime inline units, a steady pipeline of deals often depends on relationships made years earlier, and on a brand’s reputation for presentation standards and store productivity.

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The Changing Economics of Canadian Luxury Retail

New luxury wing at Toronto's Yorkdale Shopping Centre. Photo: Craig Patterson

The centre of gravity in Canada’s luxury market is shifting, and the forces at work are both global and deeply local. The most immediate shock has come from currency. “If I look at the Euro to Canadian conversion, it’s now 1.63,” says strategic retail advisor Antony Karabus. “In October a year ago it was 1.5, so it’s 10 percent worse this year. The cost of luxury product in Canadian dollar terms has increased 10 percent just because of the currency decline.” Most luxury merchandise is sourced in Europe and priced in euros, meaning Canadian luxury retailers are facing a materially higher cost base than last fall.

Karabus is blunt about the implications. “You really cannot absorb the cost increases as it would severely impact your profitability. It is virtually impossible for a retailer to absorb a 10 percentage point hit to margin.” For stores built on curated luxury assortments, personalized high service and beautiful ,high-cost stores, this movement in cost of goods lands fast. It narrows room for promotions and raises the bar on what justifies full price at the point of sale.

Antony Karabus

At the same time, the luxury customer has evolved. As Karabus frames it, today’s shopper wants authenticity, sustainability, and meaningful experiences. The old belief that price equals prestige is giving way to a mindset that asks whether a brand and service model deliver value. That shift makes the traditional department store, often seen as transactional, less compelling than a strong, differentiated specialty retailer or luxury brand mono-brand boutique.

For Canadian luxury retail, the past year has underscored how closely the industry is tied to the Euro — and to a consumer who expects more than a beautiful emporium of brands. Where the luxury customer chooses to spend is increasingly about experience, personalized service and the ability to get curated, unique product from brands they can trust and value.

The Power of Place: Bloor–Yorkville and Yorkdale

Toronto remains Canada’s luxury epicentre. “There are really only two concentrations of luxury in Toronto —Yorkdale and Bloor Street between Bay and Avenue Road,” Karabus notes. “Virtually every luxury mono-brand store is on both.” Brands want full expression, from architecture to environment, and seek proximity to big-spending, luxury clients. The result is a dense two-block radius of designer flagships near multi-brand department stores.

This brand power shapes how department and specialty stores operate. “The brands want the ambience and environment of their brand inside a luxury department store,” Karabus says. “They don’t just want three hundred square feet with a narrow assortment of their product, they want their store inside a the luxury department store to reflect the fuller expression of their brand.” That logic explains the growth of concessions within Holt Renfrew and the parallel build-out of flagships by the designer brands in Yorkville and luxury wings in Yorkdale and other top malls across Canada.

When mono-brand luxury designer brand doors offer the full expression of their brand assortments and well-trained ambassadors, department stores will be at risk of feeling marginalized, unless they provide something distinctive the mono brands cannot.

Louis Vuitton and Tiffany & Co. anchor 150 Bloor St. W. in Toronto, Photo Craig Patterson

Harry Rosen’s Specialty Advantage

One Canadian retailer using this moment to strengthen its position, says Karabus, is Harry Rosen. “The only luxury menswear player of consequence in Canada is Harry Rosen. They own the dominant mind share of the luxury male consumer in Canada.”

He credits leadership succession and openness to change. “When Larry [Rosen] succeeded Harry, he transformed it to make it more contemporary. And Larry’s sons are now evolving the environment, experience, and merchandise assortment to meet the luxury male consumer as he evolves.”

The retailer’s refreshed concepts, including the reimagined First Canadian Place store and upcoming Yorkville flagship, lean into lifestyle storytelling, tailored service, and curated edits across suiting, footwear, and modern luxury casual. Karabus believes this positions Harry Rosen to continue to successfully serve the high-value client seeking breadth across brands with seamless personal service.

There is also a structural tailwind for menswear. “The resale or vintage market is not as applicable to men as it is to women,” he notes. “Women buy much more apparel each year, whereas men refresh components of their wardrobe annually.” No menswear retailer has leveraged that runway more effectively than Harry Rosen, and Karabus expects the chain to thrive as the market evolves.

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Holt Renfrew at an Inflection Point

The other pillar of Canadian luxury, Holt Renfrew, is navigating a model increasingly driven by concessions. “The brands are forcing it because they want the benefit of the personal shoppers and their own environment inside Holts,” says Karabus. As more labels operate their own spaces in Holt Renfrew and larger boutiques at Yorkdale, Bloor Street, and in Montreal and Vancouver, the authority over product, pricing, and presentation keeps shifting toward the brands.

Karabus foresees some brands moving away from wholesale entirely. “I could see one day when most of the best designer brands say “ I will stay in your stores so long as I can do it under a concession model rather than a wholesale model.” Watches and jewellery already demonstrate that power. “If I want a Cartier, I am going to Cartier. If I want a Rolex, I am going to Rolex.” The best clients will be guided through tightly- controlled brand experiences.

An ownership question also hovers over Holt Renfrew. The Weston family has focused on its food and real estate assets while investing heavily to modernize Holts. With leadership turnover, speculation about future ownership surfaces regularly. “If I was a betting man, I would see a change in ownership in the near to medium term,” Karabus says, suggesting a global multi-brand operator with deep luxury relationships could be a likely buyer.

Holt Renfrew at CF Pacific Centre in downtown Vancouver. Photo: Cadillac Fairview

Experience and Service as the True Moats

Intensifying competition from designer brand mono-brand stores means multi-brand retailers must excel where brands cannot easily follow. “The only sure way you stop people from going to the mono-brand store is through exceptional and personalized service and the ability for those salespeople to serve the luxury consumer across multiple brands,” Karabus says. “If it’s just a transaction, the consumer will go to the mono-brand store.”

He advocates experiences that turn visits into events — private shows, masterclasses, beauty workshops, or culinary collaborations. “You go to a multi-brand luxury store for an experience, not just a transaction,” he says. “You go shopping, have lunch, see your friends.” Digital can enhance that theatre through live-streamed runway shows and stylist commentary with pre-order options.

Personal shoppers who understand fit and lifestyle remain key differentiators. Cross-brand styling, early access to pieces, and on-site tailoring justify premium pricing and deepen loyalty — a level of service mono-brand stores rarely match.

Luxury brand stores in Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson

The Circular Economy Goes Mainstream

The resale market has become a structural part of luxury retail. Karabus sees this as a fundamental shift in mindset. Customers who once insisted on new now embrace authenticated pre-owned, particularly in women’s handbags, accessories, and watches. “If they can get a bag for $15,000 instead of $28,000, and it’s authenticated, many luxury consumers will appreciate and enjoy the savings,” he says. “They’d rather go on an incredible vacation for the difference.”

Retailers can either cede that market to external platforms or integrate it themselves. Karabus advocates for the latter, through in-store consignment, certified pre-owned watch programs, or trade-in credits that keep value within the retailer’s ecosystem. “The last thing brands want is to get the first sale but not the second and third when it’s resold again and again.”

Toronto’s consignment landscape reflects that momentum. Boutiques on Dundas and Queen have built followings through curated, authenticated pieces and boutique-level service. Mine & Yours, founded in Vancouver and expanded to Toronto, and Calgary- and Toronto-based VSP Consignment, have helped push luxury resale into the mainstream. The lesson, says Karabus, is clear: treat the circular economy as an extension of luxury, with authentication and concierge-grade service, and it becomes a loyalty engine rather than a threat.

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