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McArthurGlen Vancouver Expands with New Brands & Phase Three

McArthurGlen Designer Outlets in Vancouver. Image supplied

McArthurGlen Designer Outlet Vancouver Airport continues to strengthen its position as one of Canada’s most successful outlet destinations with the addition of new tenants and plans for a long-anticipated third phase of development. Opened in 2015 as a joint venture between McArthurGlen and Vancouver Airport Authority, the open-air shopping centre has become a go-to destination for both locals and international travelers seeking premium and luxury brands at discounted prices. 

Officially known as McArthurGlen Designer Outlet Vancouver Airport, the centre operates as a collaboration between McArthurGlen Group and Vancouver International Airport Authority, making it a unique retail destination with strong connectivity to international visitors.

New Additions to the McArthurGlen Brand Lineup

The retail mix at McArthurGlen Vancouver is evolving with the addition of new brands, including Marc Jacobs, which has opened its third Canadian location—and the only one on the West Coast. The store initially launched with accessories, including its well-known tote bags, wallets, and other leather goods, with ready-to-wear fashion expected to arrive at a later date.

Robert Thurlow, General Manager of McArthurGlen Designer Outlet Vancouver Airport

“We continue to add to our premium and luxury mix, and Marc Jacobs is a fantastic addition,” said Robert Thurlow, General Manager of McArthurGlen Designer Outlet Vancouver Airport. “Their bags are incredibly popular, and we’re excited to have them here.”

In addition to fashion retailers, McArthurGlen is also enhancing its food and beverage options with the upcoming opening of Kinton Ramen. The new ramen shop, set to open in late summer, will add to the diverse dining selection already available at the centre, which includes Mexican, Italian, Chinese, Japanese, American, and Canadian cuisine.

“We’ve seen the growing popularity of ramen in Vancouver, and we’re thrilled to introduce Kinton Ramen to our centre,” said Thurlow. “There are some fantastic ramen spots downtown that consistently have lineups out the door. This addition will give our shoppers another great option.”

Marc Jacobs store at McArthurGlen Designer Outlet Vancouver Airport. Image supplied

McArthurGlen’s Shopper Demographics: A Mix of Locals and Tourists

McArthurGlen Vancouver has long been a favourite among local shoppers and international visitors alike. Thurlow revealed that approximately 70% of the centre’s visitors are locals living within a 90-minute radius, while the remaining 30% are international tourists.

“Our local shoppers are the real bread and butter of our business,” Thurlow said. “But we also see a significant number of international visitors, particularly from markets like the UK, Germany, Mexico, and parts of Southeast Asia. The increase in direct flights to Vancouver, including from Singapore and the Philippines, has helped sustain international foot traffic.”

While visitor numbers from mainland China have not yet returned to pre-pandemic levels, Thurlow noted that other international markets have compensated for the gap.

A model with a Marc Jacobs handbag at the McArthurGlen Designer Outlet Vancouver Airport. Image supplied.

Expansion Plans: A Long-Awaited Phase Three

McArthurGlen’s success has created strong demand for additional retail space, leading to ongoing discussions about a third phase of expansion. The centre, which originally opened in 2015, expanded once already with the completion of its second phase in August 2019.

“We are currently 99% leased and trading, which is an enviable position to be in,” said Thurlow. “However, we don’t have the 5,000 square feet that some brands are looking for, which makes a potential phase three development incredibly important.”

The proposed third phase would be located in the northeast corner of the property. Though an official timeline has not been announced, Thurlow suggested that news could be coming soon.

“I can’t share a date just yet, but I hope to be able to provide more details imminently,” he said. “Given our high occupancy levels and continued demand from brands looking to enter the centre, we see this as a natural next step.”

McArthurGlen Designer Outlet Vancouver
Image: McArthurGlen Designer Outlet Vancouver

McArthurGlen Vancouver: One of Canada’s Top-Performing Outlet Centres

Since its opening, McArthurGlen Vancouver has consistently ranked among Canada’s best-performing outlet malls. The open-air design, inspired by a European village, has made it a unique retail destination in Metro Vancouver.

“We have gone from strength to strength and are now among the top five centres in Canada in terms of sales per square foot,” Thurlow stated. “One of the keys to our success has been offering aspirational brands at discounted prices, which attracts a broad demographic of shoppers.”

Unlike Toronto Premium Outlets, which features a heavy luxury presence, McArthurGlen Vancouver takes a more balanced approach, incorporating a mix of mid-range and premium brands to appeal to a wider customer base.

“Vancouver is a different market than Toronto,” said Thurlow. “We want to maintain an assortment that appeals to a broader audience while still catering to those looking for premium and luxury brands.”

McArthurGlen Designer Outlet in July 2023. Photo: Lee Rivett.

A Bright Future for McArthurGlen Vancouver

With strong demand from retailers, a solid mix of local and international shoppers, and a third phase of expansion on the horizon, McArthurGlen Vancouver remains one of the most successful retail outlets in Canada.

“I think people love the experience here—not just the shopping but the atmosphere,” said Thurlow. “You can grab a bubble tea, soon a bowl of ramen, and watch flights take off from Vancouver International Airport. It’s a unique and enjoyable setting.”

More from Retail Insider: 

e.l.f. Cosmetics celebrates women in sports

Source: e.l.f. Cosmetics
Source: e.l.f. Cosmetics

e.l.f. Cosmetics recently hit the ice this 2024/2025 season with EYES.LEAFS.FACE. – a first-of-its-kind beauty sponsorship of the NHL’s Toronto Maple Leafs. 

The company is celebrating women in sports – from athletes to fans – by bringing beauty to hockey lovers in a way that only e.l.f. Cosmetics can.  

Patrick O’Keefe, Chief Integrated Marketing Officer of e.l.f. Beauty said: “At e.l.f. Cosmetics, we’re all about breaking boundaries and making the best of beauty accessible for every eye, lip, and face. In Canada, we’ve built a strong and growing presence through major retailers like Shoppers Drug Mart and Walmart, as well as our online channels at elfcosmetics.com and amazon.ca. We’re committed to meeting our Canadian community wherever they choose to shop—whether that’s in-store, online, or in the grocery aisle—so everyone can experience our high-quality, innovative products at an extraordinary value.”

O’Keefe said supporting women in sports is core to who the brand is.

“At e.l.f., we challenge the status quo and drive cultural change by showing up in places you might not expect a beauty brand—like Indy 500, the Billie Jean King Cup, the National Women’s Soccer League, the Wonder Women of Wrestling Tournament, and the Professional Women’s Hockey League, where we’re gearing up for year two of our partnership this month,” he said.

“Beyond the arena, we’re a founding partner of iHeartMedia’s new iHeart Women’s Sports Audio Network—the first audio platform dedicated exclusively to women’s sports—amplifying both prominent and emerging female athletes.

“We believe that sports and beauty share a powerful ability to spark passion, self-expression, and fandom, so we’re constantly looking to empower legendary female athletes and fans—on the field, in the rink, and everywhere in between.”

He said Toronto is a vibrant hub for sports culture, and the Toronto Maple Leafs are one of the most iconic hockey franchises in the world. 

“With nearly half of Leafs fans identifying as women, the partnership perfectly aligns with our commitment to inclusivity and empowerment. By joining forces with the Leafs, we can create meaningful, tailored experiences for a community that’s often overlooked in pro sports marketing—and that’s exactly what e.l.f. is all about.

“We introduced our EYES.LEAFS.FACE. campaign during the 2024-25 regular season to celebrate the intersection of beauty and hockey. This multi-faceted campaign spans pop-up sampling at select Leafs home games, in-arena advertising that connects our fans to the e.l.f. world, and interactive social media activations that bring Leafs Nation along for the ride. 

“Our ultimate goal is to foster creativity, promote inclusivity, and energize the hockey community.”

Genevieve with Power Grip Setting Spray (84759)

O’Keefe said more similar partnerships could be in the works.

“Our commitment to women in sports—from hockey to wrestling to racing—remains steadfast. We’ve been fortunate to collaborate with trailblazers like the Billie Jean King Foundation, and we’re always exploring new ways to amplify the voices and stories of female athletes and fans. 

“Canada is a key market for us, so you can definitely look forward to seeing e.l.f. extend our values of inclusivity, positivity and accessibility throughout the sports world here, including continued involvement with the Professional Women’s Hockey League (PWHL) and other groundbreaking opportunities on the horizon.”

Recently, e.l.f. announced a partnership with the National Women’s Soccer League, LLC. as the Official Makeup and Skin Care Partner of the NWSL in the U.S.

Ariel with Power Grip Setting Spray (84759)

“Of the few women who make it to C-Suite, 94% of them played sports. Access to sports provides leadership and life lessons needed later in life. The next generation can only dream bigger and reach higher if they have a firm starting point. Our partnership with the National Women’s Soccer League (NWSL) is that gateway to opportunities,” said Kory Marchisotto, Chief Marketing Officer, e.l.f. Beauty. 

“Soccer’s global momentum is unstoppable. In the U.S. specifically, soccer attracts the youngest, most inclusive and diverse fanbase, with 54% under age 45 and 40% fans of color. By breaking barriers and connecting communities with the NWSL, e.l.f. furthers its mission to democratize access for every eye, lip and face. We help level the playing field so everyone wins.”

Din Tai Fung preparing for Canadian debut

Source: Din Tai Fung
Source: Din Tai Fung

Din Tai Fung is set to make its long-awaited debut in Canada. 

Opening at 1132 Alberni Street in downtown Vancouver, this iconic restaurant chain will bring its globally acclaimed cuisine to local diners, while contributing meaningfully to the city’s economy.

Jessica Chao
Jessica Chao

Jessica Chao, Vice President of Brand Marketing, Din Tai Fung North America, said the brand’s journey began in 1958 in Taiwan, when Bing-Yi Yang and his wife, Pen-Mei Lai opened a cooking oil shop.

“In 1972, they transformed it into a dumpling and noodle restaurant, unknowingly setting the stage for what would become a world-renowned culinary icon known for its Xiao Long Bao (soup dumplings),” she said. 

“Now, there are over 165 locations in 14 countries, including Canada. What

has made Din Tai Fung stand the test of time is really its commitment to quality in ingredients and service, as well as precision and consistency in its culinary craft. The standard the brand has set for Asian dining has earned Michelin stars and guest love from all over the world.

“In 2000, our founder’s son Frank Yang opened the first U.S. location in Arcadia, California, now home to our North America headquarters. Today, Din Tai Fung North America remains family owned and operated to this day, under the third generation leadership of Co-CEOs Aaron and Albert Yang. We have restaurants across California, Washington, Oregon, Nevada, and New York, with new openings in Santa Monica, CA, and Vancouver, Canada, bringing the total to 17 locations to-date.

1132 Alberni Street in Vancouver. Image: Apple Maps

What makes Din Tai Fung a standout is its meticulous craftsmanship, precision, and ability to create an experience that feels both elevated and welcoming, added Chao.

“The combination of time-honoured recipes executed consistently each time, ambiance rooted in modern comfort, and inviting service from each team member is what keeps our guests coming back. At the heart of our brand is the iconic Xiao Long Bao, with each dumpling meticulously hand-folded with 18 precise folds and weighing 21 grams to achieve the perfect balance of delicate wrapper, rich broth, and flavourful filling.

“This is known as the ‘Golden Ratio,’ and this technique has defined the artistry of Din Tai Fung in many ways. Din Tai Fung is much more than just a restaurant. In a way, we offer a cultural experience, bringing authentic Taiwanese flavours and traditions to the world. We see our restaurants as a gathering place– a haven of sorts– where family and friends can take a pause from their busy day to connect over delicious, quality food. The ambiance is upscale yet always approachable and comfortable. At the end of the day, it’s always about great conversations and great food for us.”

Source: Din Tai Fung
Source: Din Tai Fung

Chao said the Vancouver location will open this spring.

“It will be more than just a restaurant; it will be an immersive cultural experience, staying true to the brand’s high standards for design and hospitality. Information on the overall space will be revealed as the restaurant launches, but one thing’s certain—this location will be designed to accommodate Vancouver’s culinary expectations,” she added.

“Choosing Vancouver for Din Tai Fung’s Canadian debut wasn’t a coincidence. Known as a city that celebrates multiculturalism and world-class food, Vancouver is a natural fit for Din Tai Fung. Its strong food culture, large Asian population, and appreciation for high-quality dining experiences all played a role in the decision,” explained Chao.

“Not only does Din Tai Fung bring a globally renowned brand to the city, but its opening is also set to make a significant impact on Vancouver’s dining landscape by creating 300 new jobs for the industry. We’ve seen how Vancouverites celebrate food and culture in ways that align perfectly with our values at Din Tai Fung. It felt like the perfect place to introduce what we offer to Canada.”

The restaurant is hiring for a diverse range of positions, from operational staff to skilled Dumpling Chefs. 

“We believe that our biggest asset is our team members, and our philosophy is that the care we reflect in, reflects out to our valued guests and communities. When we take care of our team members’ physical, financial and career well-being, they, in turn, will take care of our guests and restaurants,” she said.

“Our people-first culture aims to create long-term success for team members with top compensation and benefits, progressive learning & development program, and harmonious work life integration.”

Applicants interested in working at Din Tai Fung can head to www.dtf.com/careers to submit their resumes.

“There’s so much potential in the Canadian market! For now, we’re focused on making our milestone opening in Vancouver deliver on the best guest experience that our brand is known for,” she noted.

Mario Negris and Martin Moriarty of Marcus & Millichap negotiated the lease deal for the Alberni Street location.

Chick-fil-A launching Mac & Cheese on Canadian menu

Source: Chick-fil-A
Source: Chick-fil-A

Cheese lovers rejoice. Chick-fil-A Mac & Cheese is officially joining the Canadian menu as the second permanent addition since the brand’s first restaurant opened in 2019.  

Starting March 17, Mac & Cheese will be available to be enjoyed on its own or as a side option
with any entrée, Kid’s Meal or catering order at all Chick-fil-A locations in Canada.

“Baked in-restaurant throughout the day, Chick-fil-A Mac & Cheese is a creamy classic including a
blend of cheeses – Grana Padano, Parmigiano Reggiano, Asiago, Pecorino Romano and Cheddar – mixed with macaroni noodles and other ingredients. Topped with a crispy, toasted crust of baked Monterey Jack and Cheddar cheese – it’s a perfect combination of flavour and texture the whole family is sure to love,” said the restaurant chain.

Gaana Nagaraj
Gaana Nagaraj

“As the most requested menu item since we opened our first Chick-fil-A restaurant in Canada, we’re pleased to introduce this classic, comfort item to our guests,” said Gaana Nagaraj, Culinary Lead for International Restaurant Experience. “We’ve taken classic Mac & Cheese flavours and crafted a special recipe for the Canadian market that is sure to delight our guests.”

Starting March 17, Chick-fil-A Mac & Cheese will be available to be enjoyed on its own (in small, medium and large size) or as a side option with any entrée, Kid’s Meal or catering order at all locations in Canada.   

The brand is also helping guests escape to the tropics and look forward to spring with new Pineapple Dragonfruit seasonal beverages, available starting on March 17, for a limited time.  

Additionally, three new restaurants will open in Alberta by this spring, continuing the brand’s plan to open 20 restaurants across the province by 2030. The three restaurants will create approximately 330 jobs combined and will offer dine-in, take-out, and drive-thru service.   

Chick-fil-A at CF Shops at Don Mills (Image: Chick-fil-A)
  • Chick-fil-A Sunwapta West, located at 10175-186 St. NW. in Edmonton, AB., will be opening on Thursday, March 20. Locally owned and operated by Mayur Raj, the restaurant will be open from 10:00 a.m. to 10:00 p.m., Monday through Saturday. 
  • Chick-fil-A The Meadows, located at 2040 38th Ave. NW. in Edmonton, AB., will be opening later this spring. Locally owned and operated by Jag Dhanju, the restaurant will be open from 10:30 a.m. to 10:00 p.m. with the drive-thru open until 11:00 p.m. Monday through Saturday.
  • Chick-fil-A East Hills, located at 75 East Hills Boulevard SE. in Calgary, AB., will be opening later this spring. Locally owned and operated by Paul Bustard, the restaurant will be open from 10:00 a.m. to 10:00 p.m. with the drive-thru open until 11:00 p.m. Monday through Saturday. 

All three restaurants will be participating in the Chick-fil-A Shared Table program, an initiative that redirects surplus food from the restaurant to local soup kitchens, shelters, food banks and non-profits in need. To date, more than 35 million meals have been created using Chick-fil-A Shared Table donations from 2,300 Chick-fil-A restaurants throughout Canada and the U.S. 

Chick-fil-A will donate about C$34,000 (US$25,000) for each new restaurant opening to a local non-profit organization through Second Harvest, one of Canada’s largest food rescue organizations. Since 2020, Chick-fil-A has donated about C$2 million (US$1.46 million) to local hunger-relief organizations through Second Harvest. 

Breathe Outdoors to Shut Down After 62 Years in Alberta

Photo: Breathe Outdoors

After more than six decades of serving Alberta’s outdoor enthusiasts, locally owned retailer Breathe Outdoors (formerly Campers Village) has announced it will be closing all three of its stores in Alberta over the next six months. The company cited economic challenges and shifting retail landscapes as key reasons for the decision.

“This decision is in no way a reflection of the dedication, talent, and hard work of the Breathe Outdoors team,” read a statement from General Manager Doug Dea and company owners Ron and Terry Bryant. “It is clear that with the downturn in the economy, with the challenges faced by the retail industry and the outdoor industry specifically, it is unsustainable for Breathe Outdoors to continue operations.”

A Gradual Wind-Down, Not a Liquidation

The closures will happen gradually rather than as a rapid liquidation, allowing customers time to shop and use gift cards before operations cease. The planned store closures are as follows:

  • April 30, 2025 – South Edmonton location (Gateway Boulevard)
  • June 30, 2025 – West Edmonton location (170th Street)
  • June 30, 2025 – Website sales to cease
  • September 30, 2025 – Calgary location closes

All dates are subject to change based on available inventory. Breathe Outdoors has reassured customers that its online store will remain operational until June 30, and that physical locations will continue regular operations until their respective closure dates.

Photo: Breathe Outdoors

A Legacy of Outdoor Retail in Alberta

Breathe Outdoors traces its roots back to 1963, when it was founded in Edmonton as Campers Village, an offshoot of Northwest Tent & Awning. The parent company had been manufacturing tents and outdoor gear since 1921 to serve settlers in Alberta. Over time, as recreational camping gained popularity, the company evolved to provide high-quality gear for adventurers. In 2021, Campers Village rebranded as Breathe Outdoors, emphasizing the benefits of outdoor exploration.

Despite its deep roots and long-standing community presence, the economic downturn and changing retail environment have made continued operations unsustainable.

Impact on Staff and Customers

The closure will affect 73 employees across the three locations. The company acknowledged the dedication of its staff, stating: “We are incredibly proud of our employees, who have put their hearts into making this business what it is today.”

Breathe Outdoors also addressed customer concerns regarding outstanding purchases and gift cards:

  • Gift cards will be accepted until each store’s closing date.
  • Returns will be accepted under the 30-day policy until June 1 for Edmonton locations and until August 1 for Calgary.
  • Camper’s Club loyalty program will cease operations on March 31, and customers are encouraged to use any remaining perks before that date.
  • Warranty claims will need to be handled directly through product manufacturers after store closures.
Photo: Breathe Outdoors

Final Sales and Inventory Plans

While the company will not conduct major liquidation sales, it will continue selling inventory as usual. Breathe Outdoors confirmed it will still bring in new stock for the upcoming spring/summer outdoor season. However, once current stock is depleted, no additional orders will be placed.

The retailer will also hold one final “Friends & Family Sale” in April, along with smaller promotions throughout the summer months.

A Thank You to the Community

The closure of Breathe Outdoors marks the end of an era for Alberta’s outdoor retail scene. The company expressed deep appreciation for the community that has supported it for decades, both through purchases and involvement in charitable initiatives. One of its most notable contributions was through the Twoonies for Tents program, which raised over $120,000 for Easter Seals Camp Horizon, providing outdoor experiences for individuals with disabilities.

“Being part of Alberta’s outdoor community has been one of the most rewarding experiences of my life,” said General Manager Doug Dea. “We’ve swapped adventure stories, shared gear recommendations, and celebrated the great outdoors together at events and in our stores. This is more than just a business—it’s a community, and I will always cherish the connections we’ve built.”

More from Retail Insider:

The Future of Automation Across The Aviation Echelon: Evolving Flight Operations

Automation will spearhead the imminent revolution in the aviation sector. Unheard of transformation is now possible in modern flight operations due to fast-growing technology, plus an ever greater pressure for efficiency and safety. This post will show how the use of the very latest technology is affecting every part of aviation— from aircraft systems and air traffic management to ground operations and customer experiences— with new benchmarks for the industry and an approach to an ultimately safer, more effective future.

Innovation in Flight Operations

Modern aircraft and the systems for air traffic management now have ultra-modern technologies that in real time enable flawless data exchange within them for predictive maintenance besides facilitating intelligent decision-making. The enhancements don’t just improve incrementally – they have completely transformed the way airlines together with service providers conduct their business.

Automation as a Competitive Advantage

Indeed, most of the leading companies are at the forefront of developing new solutions that leverage automation to optimize every single aspect of carrying out flight operations. In fact by adopting proven automation in aviation industry practices and technologies companies can further streamline their operations and gain a significant competitive edge. For example through trend automation for the aviation industry businesses are capable of developing and integrating innovative processes into their operational systems that not only drastically reduce human errors but also greatly enhance operational efficiency. This is a significant growth factor and competitive advantage in the modern aviation environment.

Improving Safety and Efficiency

  1. The most important factor that makes automation so compelling in aviation is the nearly immediate — and very measurable — improvement in safety.
  2. Systems can be designed to monitor critical systems continuously and report to ground crews when thresholds are approached, further reducing the likelihood of accidents caused by error.
  3. Real-time analytics also drive the ability of pilots and ground control to make split-second decisions based on the absolute best of the most current information to ensure that every flight takes place with levels of safety maximized.
  4. Simultaneously, automation markedly improves efficiency.
  5. Streamlined operations leave more aircraft in the sky more of the time, thereby optimizing fuel use, improving flight scheduling, and reducing delays.
  6. It also simplifies and speeds up financial transactions for fuel and maintenance bills.
  7. The combination of these circumstances makes the system not only safer but much cheaper — the most important advantage in an industry where everything is measured by seconds and by dollars.

Revolutionizing Customer Experiences

In addition to operational benefits, automation is also helping redefine the customer experience in aviation. Airline companies now use real-time data to offer passengers personalized services: anything from real-time updates on flight status to hassle-free check-in processes, and even personalized in-flight entertainment options. Incorporation of advanced technologies such as artificial intelligence (AI) and machine learning (ML) has made analyzing passenger preferences feasible, and accordingly, offers an enriched and enjoyable travel experience that meets their needs.

  • An example is shoppers’ platforms that use automated monitoring of feedback and patterns of behavior by customers.
  • These platforms shall react as soon as possible on any issues and continually develop the experience of using them.
  • Such a degree of individualization inspires trust, building long-lasting commitment among travelers because they see and feel that their opinions matter and have been heard.
  • In environments with surging competition levels, this kind of personal commitment is not something you can afford not to have—it will be a critical requirement for long-term success.

Open Innovation 2.0

Beyond operational efficiency and customer service, a successful aviation ecosystem involves strong community engagement, too. Besides, the new airlines and operators actively build energetic communities through digital channels where customers can communicate, share experiences, and sometimes participate in loyalty programs. Social media, mobile apps, and even live chat all add to the lively environment where feedback flows and continuous improvement is the norm. Such community-oriented efforts are very instrumental in the long-term relationship building mechanism with the customers.

Community Engagement Drives Growth

A traveler, at this point, gains entrance to an interconnected and supportive group and thus overall improves the degree of their contentness, later he will further push for the services that meet his needs. Strong community engagement, therefore, improves not only the traveling experience but also the very organic growth and solidification of the place of the brand on its own market.

Looking ahead, the future in the aviation industry will be absolutely dependent on innovation. As the industry kept on advancing, the platforms that quickly adapt to the technology gave the lead. The use of virtual reality (VR) and augmented reality (AR) has already started redefining in-flight experiences, as well as the simulations provided for training— a total immersion that was once a part of science fiction. More than that, these are going to dissolve the barriers between the digital and physical worlds on a higher note, thus creating an even more interactive and dynamic environment both for operators and for passengers.

Optimizing Efficiency and Safety with AI and ML

The deepening of the integrations of AI and ML into processes on both fronts of operations and customer services will guarantee optimized interactions for both efficiency and safety—all it needs is that depth to ensure personalization as well. Updating and (further) improving digital processes will sustain the competitive edge of companies within the aviation industry to be able to meet the demands of the ever-changing expectations of partners.

Future-Driven Aviation

The future of aviation, therefore, will depend on the integration of ultra-modern technology, instant interaction, and highly efficient operational systems. For automation is achieved by airlines and service providers not only for increasing efficiency and safety during flight operations but also by completely transforming the passenger experience.

Top Emerging Retail Trends in Canada for 2025

If there’s one thing Canadians love, it’s a good shopping spree—whether it’s scoring a deal at Hudson’s Bay or browsing local boutiques in Toronto’s Queen Street West. But let’s face it: the retail landscape is shifting faster than a Tim Hortons drive-thru lineup at 8 AM. With technology evolving, customer expectations rising, and sustainability becoming a non-negotiable, the future of retail in Canada is anything but predictable.

So, what’s in store (pun intended) for retailers in 2025? Let’s break down the biggest trends shaping the Canadian retail sector this year—complete with stats, insights, and a few famous words of wisdom.

1. The Rise of Omnichannel Shopping

Gone are the days when customers simply walked into a store, picked up an item, and left. Today’s shoppers are bouncing between websites, apps, social media, and brick-and-mortar locations before making a purchase. Retailers that aren’t offering a seamless shopping experience? They might as well be playing hockey without skates.

A study by Retail Council of Canada found that 73% of Canadian consumers use multiple channels before making a purchase. Whether it’s checking a product online before heading in-store or using a mobile app for curbside pickup, omnichannel is the name of the game.

Beyond websites and mobile apps, retailers are also investing in more immersive digital experiences by using flipbook software to present interactive product catalogs that can help drive engagement and support sales

“Give the customers what they want, and where they want it, or someone else will.” – Sam Walton, founder of Walmart

Retailers like Canadian Tire and Lululemon have embraced this shift, offering everything from AR-powered virtual try-ons to AI-driven customer service chatbots. If you’re still relying on a single-channel approach, you might want to rethink your strategy—because customers certainly have.

2. Artificial Intelligence and Personalization

Ever notice how Netflix knows exactly what show you’ll binge next? Retailers are now applying the same AI-driven magic to shopping experiences. From smart recommendations to dynamic pricing, artificial intelligence is helping businesses anticipate customer needs better than ever.

In Canada, more than 60% of consumers say they appreciate personalized recommendations when shopping online (Statista, 2024). AI-powered tools like chatbots, automated customer service, and predictive analytics are revolutionizing the way retailers interact with shoppers.

Take Indigo Books, for example. Their AI-driven online store suggests books based on past purchases, ensuring customers always find their next great read. Similarly, Canadian grocery chains like Loblaw are using AI to optimize inventory and reduce food waste.

“Innovation distinguishes between a leader and a follower.” – Steve Jobs

If you’re still treating all customers the same, it’s time to start leveraging AI to understand their unique preferences. Because, let’s be honest, nobody wants to be treated like just another name on a mailing list.

3. Sustainability and Ethical Consumerism

Sustainability isn’t just a buzzword anymore—it’s a full-blown consumer demand. Canadians are becoming more environmentally conscious, and they expect retailers to step up. According to PwC Canada, 49% of Canadian consumers actively seek out brands with strong sustainability commitments.

Retailers like Mountain Equipment Company (MEC) and Lush Cosmetics have already adopted eco-friendly practices, from using biodegradable packaging to reducing carbon footprints. In the fashion sector, brands like Frank And Oak focus on ethical sourcing and circular fashion models.

“The greatest threat to our planet is the belief that someone else will save it.” – Robert Swan, environmentalist

For retailers, sustainability isn’t just about doing good—it’s about staying relevant. Shoppers are voting with their wallets, and companies that ignore this trend risk being left behind.

4. The Growth of Experiential Retail

In an age where you can buy just about anything with a click, why would anyone bother going to a physical store? The answer: experiences. Retailers are realizing that if they want customers to walk through their doors, they need to offer more than just products.

From interactive showrooms to in-store events, experiential retail is transforming traditional shopping. According to Deloitte Canada, retailers who incorporate experiential elements see up to 30% higher engagement rates than those who don’t.

One standout example is Simons, which blends fashion with art installations to create immersive shopping experiences. Meanwhile, major shopping centres like Toronto’s Yorkdale Mall are integrating live music, culinary pop-ups, and even yoga classes.

If your store feels like just another aisle of products, consider how you can turn it into a destination instead. After all, a memorable experience is what keeps customers coming back.

5. The Rise of Direct-to-Consumer (DTC) Brands

For decades, retailers relied on big-box stores to distribute their products. But with the power of social media and e-commerce, brands are now skipping the middleman and selling directly to customers. This Direct-to-Consumer (DTC) model is booming in Canada, with brands like Endy (mattresses), Mejuri (jewelry), and Knix (intimates) leading the charge.

DTC brands are thriving because they offer better pricing, more control over branding, and deeper connections with customers. According to eMarketer Canada, DTC sales are projected to grow by 18% in 2025, making this one of the fastest-growing retail sectors.

If you’re a retailer, now is the time to rethink how you engage with your customers. Whether through personalized marketing, subscription models, or exclusive online collections, DTC is proving that relationships matter more than distribution channels.

6. Retail Real Estate Transformations

With foot traffic shifting and e-commerce dominating, traditional retail spaces are undergoing a makeover. Malls are no longer just shopping destinations; they’re evolving into entertainment hubs, co-working spaces, and even residential developments.

Take The Well in Toronto, a mixed-use development blending retail, office, and living spaces—it’s the blueprint for the future of retail real estate in Canada. Shopping centres like CF Chinook Centre in Calgary are also embracing this shift by incorporating upscale restaurants and entertainment venues to attract visitors.

“Change is not a threat, it’s an opportunity. Survival is not the goal, transformative success is.” – Seth Godin

Retailers who adapt their physical spaces to meet new consumer expectations will thrive. Those who don’t? Well, they might just end up as another empty storefront.

As these retail trends continue to evolve, from omnichannel innovation to experiential shopping, building the right team behind the scenes is more important than ever. Agencies like SJR London work closely with fashion and retail brands to source top tier talent who can drive growth in this rapidly changing sector.

The Role of Reliable Business Operations

As exciting as these trends are, none of them work without reliable infrastructure. From food retailers needing commercial refrigerators to clothing stores depending on laundromats for clean garments, businesses can’t afford appliance breakdowns. That’s where techvillappliancerepair.ca comes in—helping retailers keep their operations running smoothly, whether it’s fixing a freezer in a grocery store or servicing a high-end café’s espresso machine. Because when appliances fail, so does the business.

Conclusion: The Future of Retail in Canada

Canadian retail is heading toward an exciting, dynamic future—one where technology, sustainability, and customer experiences take centre stage. Retailers who embrace these trends will thrive, while those who resist change risk fading into obscurity.

So, whether you’re a big-box giant or a local boutique, the key takeaway is simple: adapt, innovate, and always keep an eye on what your customers truly want. Because in the end, the best retailers aren’t just selling products—they’re selling experiences, convenience, and trust.

How to Leverage External Vendor Data for Competitive Advantage

Corporate Business Meeting In Conference Room. Collaborative Conversation

Businesses face tough competition, so they must use every available resource to gain an edge. One valuable tool is external vendor data. This data provides insights that improve decision-making, boost efficiency, and support growth.

However, using vendor data properly requires a plan. Knowing how to collect, analyze, and apply this information helps businesses stay ahead of competitors.

What Is External Vendor Data

External vendor data is information that comes from third-party suppliers, distributors, and service providers. It may include supplier performance, industry trends, pricing, stock availability and other data. Accessing this information helps businesses track market changes, assess supplier reliability, improve their supply chains, and conduct market research.

For example, a retailer working with multiple suppliers can compare delivery times, prices, and product quality. This helps in selecting the best vendors while keeping costs low. A manufacturing company, on the other hand, can monitor raw material costs to make better and more informed purchasing decisions.

Meanwhile, a pharmaceutical company can use an external vendor to collect data that doesn’t come from case report forms. Maximizing external vendor data for compliance and efficiency means clinical data is standardized and allows for easier interoperability and more informed decision-making.

Where to Get Useful Vendor Data

Not all vendor data is helpful. Businesses should focus on the most valuable sources, such as:

  • Supplier reports – These show order accuracy, delivery speed, and defect rates.
  • Market research firms – They provide reports on trends, competitor pricing, and demand forecasts.
  • Industry groups – Trade associations share insights on market trends and best practices.
  • Customer reviews – Feedback from buyers helps assess product quality and supplier performance.
  • Public databases – Government and industry databases provide useful data on economic trends, compliance records, and import/export activities.

Choosing reliable sources ensures businesses get accurate data to guide their decisions.

Using Vendor Data for Smarter Decisions

Vendor data helps businesses make better choices. Analyzing supplier performance reveals risks like late deliveries or poor-quality products. Companies can then renegotiate contracts or switch suppliers to avoid problems.

For instance, a manufacturing company tracking material prices from different vendors can adjust purchases for better deals. This helps cut costs while keeping quality high. Additionally, businesses can use historical data to predict future supply chain issues and make adjustments in advance.

Making Supply Chains More Efficient

Vendor data helps companies improve their supply chains. Tracking stock levels and supplier lead times prevents shortages and extra inventory. Analyzing past data allows businesses to predict demand and adjust orders accordingly.

A logistics company, for example, can review delivery schedules from different carriers to find faster routes and lower costs. This improves efficiency and customer satisfaction. Restaurants can use vendor data to track ingredient availability and avoid supply chain disruptions, ensuring they always have fresh ingredients in stock.

Getting Better Deals with Data

Knowing vendor data gives businesses an advantage in negotiations. Understanding industry prices and supplier performance helps when discussing costs and service terms.

For example, a restaurant chain working with food suppliers can use past pricing data to push for lower rates. If a supplier increases prices without a valid reason, the business can challenge the change or look for other options.

Companies can also analyze supplier history to determine if past promises were kept, using that knowledge to strengthen their negotiation stance.

Managing Risk and Meeting Regulations

Many industries must follow strict rules, so compliance is important. Vendor data helps businesses ensure suppliers meet legal and ethical standards. Tracking reports on labor practices and environmental impact helps meet regulatory requirements and reduces the risk of violations.

For example, a fashion brand sourcing materials globally must confirm suppliers follow fair labor laws. Vendor audits and certifications help check compliance and avoid harm to the company’s reputation. Companies that work with international vendors should also monitor tariffs, import restrictions, and environmental policies to prevent regulatory issues.

Adding Vendor Data to Business Systems

Businesses should connect vendor data with their existing tools to get the most out of it. Systems like Enterprise Resource Planning (ERP) software, Customer Relationship Management (CRM) tools, and analytics platforms can organize and process vendor information, making data easier to access and use.

For example, an e-commerce business linking vendor data to its stock system can automate reorders based on sales trends. This reduces human errors and improves efficiency. Companies can also integrate vendor data with budgeting software to track expenses and optimize financial planning.

Common Challenges in Using Vendor Data

While vendor data is useful, businesses may face some challenges, including:

  • Too much information – Sorting through large amounts of data can be overwhelming. Businesses must focus on what’s most useful.
  • Incorrect data – Outdated or inaccurate data leads to bad decisions. Checking sources ensures reliability.
  • Security issues – Vendor data may include sensitive business details. Strong security measures protect against data leaks.
  • Data integration issues – Some businesses struggle to connect vendor data with their internal systems. Investing in automation tools can help solve this problem.
  • Interpreting data correctly – Having the right data is one thing, but knowing how to analyze it effectively is another. Businesses should invest in training or work with data analysts to get the best results.

Solving these issues allows businesses to use vendor data effectively without unnecessary cybersecurity risks.

Final Thoughts

External vendor data is a valuable tool for gaining an edge over competitors. Businesses that collect, analyze, and use this data can make better decisions, improve supply chains, and negotiate better deals. Ensuring compliance and integrating data into business systems further boost efficiency.

By addressing common challenges and applying vendor insights strategically, companies can turn vendor data into a key asset that drives long-term growth and success.

Canadian Retail News From Around The Web For March 14, 2025

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

Hudson’s Bay focused more on real estate than retail, expert says (CTV)

Court documents reveal Hudson’s Bay owes $950 million to landlords, fashion brands, banks and government (Toronto Star)

Hudson’s Bay anchors London’s two major malls. Can the stores survive? (London Free Press)

Winnipeg shoppers ‘heartbroken’ as future uncertain for Hudson’s Bay Co. (CBC)

Hudson’s Bay Cape Breton location open after one-day closure (PNI News)

Here’s the full and updated list of U.S. products Canada is placing a tariff on (CTV)

Could supporting Canadian at the grocery store come at a price? (CTV)

After pleas from Manitoba, Walmart decides to pull machetes from website, stores across Canada (CBC)

Swan song: After 57 years, Canada’s largest music store, Cosmo Music, is shutting down (Village Report)

Longo’s creates a culinary innovation centre (Grocery Business)

Legal practice preventing competition near existing Manitoba grocery stores might come to an end (CBC)

Deachman: ‘We’ve had a really good run’ — ByWard Fruit Market to close this spring (Ottawa Citizen)

‘A 10 cent premium on a can of beer:’ Toronto brewery says it expects to raise prices as a result of tariffs (CTV)

Empire Company Posts Strong Q3 Earnings with 3.1% Growth

Exterior of FreshCo grocery store. Photo: Supermarket News
Exterior of FreshCo grocery store. Photo: Supermarket News

Empire Company Limited, the parent company of Sobeys, has announced strong third-quarter results for fiscal 2025, marking a 3.1% increase in total sales and improved same-store food sales growth. The company reported net earnings of $146.1 million ($0.62 per share), an 8.9% increase from the previous year, despite ongoing economic pressures and shifts in consumer spending.

The continued expansion of its discount banner FreshCo, increased focus on digital transformation, and cost efficiency initiatives have contributed to the company’s stable financial performance.

“We are pleased to see our strong execution continue in Q3, highlighted by improving same-store sales and our ongoing discipline in managing margins,” said Michael Medline, President & CEO of Empire Company Limited.

Empire’s Q3 sales totaled $7.73 billion, up from $7.49 billion in the same period last year. Same-store food sales grew 2.6%, while fuel sales saw a modest 0.8% increase. The company attributed the rise in food sales to its investments in store renovations, technology upgrades, and supply chain efficiencies.

Gross profit increased 4.8% year-over-year, reaching $2.08 billion, with a gross margin improvement to 27.0% from 26.5%. This was primarily driven by operational discipline aimed at reducing shrink, business expansion (including FreshCo and Farm Boy), and the continued rollout of private-label brands under its Own Brands program.

However, adjusted net earnings saw a slight decline, coming in at $146.1 million compared to $153.1 million in Q3 2024. The company attributed this to strategic investments in e-commerce, technology, and loyalty programs, including its growing Scene+ initiative.

Investments in Store Network and Sustainability

Empire continues to prioritize investments in its store network, with a goal to renovate 20% to 25% of its locations between fiscal 2024 and 2026. This includes capital allocated to store enhancements, refrigeration system upgrades, and other sustainability initiatives aimed at improving energy efficiency.

“Our investment in store renovations and sustainability initiatives will ensure we continue meeting evolving customer expectations,” said Medline. “By modernizing our stores and improving operational efficiencies, we are building a more resilient retail network.”

Additionally, the company remains committed to expanding its discount segment, with FreshCo now operating 48 locations in Western Canada, reinforcing its market presence in price-sensitive regions.

Image: Sobeys Orangeville

E-Commerce and Digital Expansion Fuel Growth

Empire’s digital strategy and e-commerce investments have started to pay off, with online sales increasing by 71.9% compared to last year.

While the company initially planned to open a fourth Customer Fulfillment Centre (CFC) in Vancouver, it has paused construction to focus on optimizing existing facilities in Toronto, Montreal, and Calgary. In a strategic shift, Empire ended its exclusive partnership with Ocado, allowing greater flexibility in its e-commerce expansion.

The company also expanded partnerships with Instacart and Uber Eats, completing a national rollout that enables same-day grocery delivery across its key banners, including Sobeys, Farm Boy, Longo’s, FreshCo, IGA, and Foodland.

“Our e-commerce strategy has been adjusted to ensure long-term profitability,” said Medline. “With a more flexible approach, we can better align our digital offerings with customer demand and the realities of the Canadian grocery market.”

Scene+ Loyalty Program Sees Major Growth

Empire’s co-ownership of the Scene+ loyalty program, alongside Scotiabank and Cineplex, has proven to be a key driver of customer engagement. Membership has grown from 10 million to over 15 million members since its launch, enhancing Empire’s ability to offer targeted promotions and personalized offers.

The company is leveraging machine learning and AI-driven analytics to tailor promotions, ensuring customers receive relevant deals based on their shopping habits. This data-driven approach is expected to further improve customer retention and spending.

Financial Stability and Share Repurchases

Empire maintained a stable financial position, with total assets of $16.75 billion. Free cash flow for the quarter, however, declined to $147.7 million from $349.0 million in the previous year, largely due to increased capital investments and lower operating cash flow.

In line with its commitment to returning value to shareholders, Empire repurchased 6.71 million Class A shares as part of its ongoing Normal Course Issuer Bid (NCIB) program.

The Board of Directors also declared a quarterly dividend of $0.20 per share, payable on April 30, 2025.

Outlook: Inflation, Tariffs, and Market Challenges

Looking ahead, Empire remains cautiously optimistic about its performance despite external economic challenges. The company anticipates that recent tariffs imposed by the U.S. and retaliatory tariffs from Canada could increase costs for imported goods, potentially contributing to higher inflation.

As a result, Empire is shifting focus toward increasing its Canadian-sourced products and securing alternative supply chains to mitigate cost increases.

Additionally, the company expects total capital expenditures to reach $700 million for fiscal 2025, with investments directed toward store renovations, e-commerce expansion, and logistics improvements.

“Despite the uncertain economic environment, we are confident in our ability to drive long-term growth through continued investment in our retail network, digital capabilities, and operational efficiencies,” Medline concluded.

Empire’s ability to adapt to changing consumer trends, optimize its supply chain, and enhance its digital presence positions it well for long-term resilience in the Canadian grocery market. As the company progresses through fiscal 2025, its strategic priorities remain focused on expansion, efficiency, and customer engagement.

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