Advertisement
Advertisement
Home Blog Page 495

Imagine Exhibitions Sees Success Streamlining its Expanding Business Using Lightspeed Retail 

Image: Imagine Exhibitions

Imagine Exhibitions, which launches and runs themed exhibits all over the world, is using the Lightspeed Retail solution in its gift shops to streamline its business.

Imagine Exhibitions had been using a POS (Point of Sale) system that couldn’t keep up with the size of the company’s catalog and the scale of its operations. The company’s previous system didn’t provide the insights they needed to make smarter business decisions. It also didn’t integrate with the company’s ERP (Enterprise Resource Planning) system, NetSuite.

The company wanted to connect its POS with its ERP, improve data visibility and streamline POS transactions. 

Imagine Exhibitions integrated Lightspeed with NetSuite to ensure all the necessary retail data flows smoothly between the two systems. In doing so, Imagine Exhibitions created a cohesive infrastructure that facilitates better control and visibility across Imagine Exhibitions’ portfolio. 

“We are well-integrated. We’re live on our POS so we have information updating immediately. Our buyers know the sell-through ratios and ship-to-sales numbers right away. We’re able to react really, really nicely,” said Michael Slagle, Vice President of Retail Operations for Imagine Exhibitions. 

With the NetSuite integration, Imagine Exhibitions has all its financial accounts payable under one ERP.  With that, Lightspeed and NetSuite have helped Imagine Exhibitions’ teams to automate their reporting so that they can focus more on high-level activities. The automations also ensure that key members of the team know how the business is performing.

“We’re pulling all the numbers into NetSuite, and we have built our own reports that are automated to email out to the managers. So everyone’s pretty much aware of what trends are happening,” said Slagle.

Image: Imagine Exhibitions

Slagle and his team can now access more sophisticated reports and view real-time data no matter where they are. 

“I love the fact that anywhere I’m at on my laptop, I can pull up and see instant sales. I can just view how our locations are doing at any time. I also love the fact that if we go into NetSuite and we enter a purchase order, we can send it to Lightspeed instantly,” he said. 

Imagine Exhibitions operates in various types of venues—from museums and science centres to zoos and resorts. The exhibits also have a retail component to them, as they typically sell merchandise and souvenirs through gift shops. The exhibition production company has created exhibits such as Downton Abbey, Angry Birds, Titanic, Tutankhamun and Dinosaurs. The target customers for these venues include tourists and entertainment fans.  

The company is based in Atlanta, and it also has the contract for the Harry Potter exhibition world tour.

“I think we’re probably right around 42 exhibitions worldwide right now,” said Slagle.

The payment registers in Imagine Exhibitions’ locations all utilize iPads and Bluetooth scanners, a setup that allows teams to be more agile in-store. Teams can ring up sales with just a few taps while not needing to rely on clunky equipment.

“We wanted to have the iPads so that we could walk to the stockroom to scan products and take inventory. We really wanted to get away from these big, bulky cash registers,” said Slagle.

Image: Imagine Exhibitions

Slagle said that the team usually spends a day training cashiers on product knowledge and systems, and that it helps that they have a solution like Lightspeed that’s powerful, yet easy to understand and use.

“Lightspeed as a tool is very comprehensive. I think it’s one of the best ones with the touch screens. It’s very smooth, very easy. Cashiers generally pick it up in five minutes,” added Slagle.

“What we wanted to do is graduate to a true level of retail, with processing and analysis while having the reporting structure. And very importantly, being able to tie it into our financial software which is NetSuite. Lightspeed fit what we wanted, and it had such a robust reporting structure that is very easy for cashiers to use. The integration to NetSuite was relatively easy, and it’s a great system that we felt we could use in a lot of different places.

“We have a POS system that we can depend on to give us the answers we need. The POS system is also user friendly, it’s easy to train on, and we feel comfortable using it. But ultimately, it’s a system that has literally integrated into not just our system but in our way of doing business in such a way that everyone is really not used to it but very comfortable with it. It’s state of the art from the standpoint it’s fast. I can be on a plane and get information if I need to.”

If you want to know your business and you want to be able to track your business and you want to be able to understand what’s happening with your cost of goods, Slagle said Lightspeed is as good a system as you’re going to see.

Imagine Exhibitions currently predominantly uses Lightspeed in the United States.

Lightspeed Commerce is a one-stop commerce platform, empowering merchants to provide the best omnichannel experiences.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange. With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.

For more information, visit Lightspeedhq.com

*Partner content. To work with Retail Insider, email Craig Patterson at: craig@retail-insider.com

Canadian Retail News From Around The Web For July 2nd, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past several days.

Canada groceries: Loblaw’s new anti-theft tactic of locking carts riles up Canadian shoppers — ‘I just left’ (Yahoo)

Indigenous-owned online department store wants to do more than sell T-shirts (Globe & Mail)

After quietly closing stores, Rooms + Spaces merchandise creeping into Toys “R” Us (The Canadian Press)

Quebec businesses ask for financial help to meet French-language rules (Montreal Gazette)

Edmonton Army and Navy building on Whyte Ave sold (Global)

Co-op resumes some services across Western Canada in wake of cyberattack (CBC)

Manitoba small businesses concerned over changes to retail sales tax collectiom (CFIB)

How downtown Edmonton retail is getting its groove back (CBC)

Vancouver’s former Nordstrom space could linger empty (BIV)

Loblaw opens 12th No Frills store in Atlantic Canada with new location in Newfoundland and Labrador (Grocery Business)

Parking rates expected to rise in busier retail areas (Ottawa Citizen)

‘No weakness’ in Ottawa Train Yards’ tenants or location, veteran retail broker says (Ottawa Business Journal)

Meet Walmart Canada’s most northern store: Store #3121, Yellowknife (Walmart Canada)

Video captures struggle between store employees and robber with loaded gun on Queen Street West (CTV)

BeaverTails Continues Tourist Focus with New Location Openings [Interview]

Rendering: BeaverTails West Edmonton Mall

BeaverTails, specializing in iconic Canadian pastries and treats, continues to expand its horizons as it gets ready to open in one of the country’s most famous shopping centres. 

Pino Di Ioia, CEO, BeaverTails, told Retail Insider the brand will open in the near future in the West Edmonton Mall.

Pino Di Ioia

“This is the story of BeaverTails. Everyone knows us as the classic tourist location but as our stores are at Blue Mountain, and Banff and Whistler and all those beautiful places, our sales are deep double digit. We continue to explode. But we have exhausted the availability of those types of locations,” said Di Ioia. 

“So we’ve gone more and more from pure tourist to tourist and leisure. And tourist and leisure spills into Quartier DIX30, a large regional mall in Montreal that the Royalmount developers operate . . . Andrew Lutfy has a great presentation that you can find online. He explains that to be a Class A mall you have to have a certain cluster of high end restaurants, a certain cluster of fine dining, a certain cluster of quick service, casual, a certain cluster of the big brand fashion and on and on. Quartier DIX30 is the only one in Canada that has all of those things. 

“Our job has become to continue researching and continue probing how far we can push that leisure envelope. In the case of West Edmonton Mall, not much of a push at all. And frankly if you were a Montrealer this expansion would not be much of a push at all. These are natural extensions of the Banff world.”

Rendering: BeaverTails West Edmonton Mall
Méga Parc Queue de Castor (Image: Méga Parc)

The BeaverTails brand has just over 190 locations in Canada. 

Di Ioia said BeaverTails has been in Méga Parc, Quebec City, for a number of years. It also has a couple of strip malls that are hit and miss.

“We have some winners…but we’ve had a small handful of less successful stories,” he said. “But those are really like a handful. Five or six. What we really look for is locations that make you smile. So if you’re in Quebec City you’ve got some big malls and if you need a pair of pants that’s where you would go. But if you’re in Méga Parc that’s the one that’s going to make  you smile.

“If you’re going to put a picture of yourself on Instagram chances are it’s when you’re at West Edmonton Mall. Tell that to the real estate guys, it’s like ‘are you kidding you want locations that make you smile? What does that mean?’ But that’s what it amounts to. BeaverTails is not something you’re going to have every day so we’ve got to do it when you’re smiling.”

Image: Méga Parc
BeaverTails at Canada’s Wonderland (Image: BeaverTails)

Di Ioia said BeaverTails is fairly consistent as it tends to open five to 10 new locations each year including mobile trailers. 

“We still have a number of trailer territories because our food truck business is a big part of what we do. The festivals, the fairs, the amusement parks. All of that world. Basically anywhere that you go through a turnstile,” he said.

“Our growth is completely unnecessary. We’re not owned by Foodtastic or MTY. We’re not looking to be sold. We want the right deals, not the minimum amount of deals. So for us, if it’s a good quality location where magic happens we must absolutely be there and if that means we have 20 in a year we will. I wish I had that problem. We want those smiling locations.”

In a post-COVID environment coupled with an uncertain economy, consumers are treating themselves.

“The health trend continues, let’s not kid ourselves, but it’s less urgent than it was before COVID. Now, life is short, life is fragile, the economy is fragile, I want to enjoy myself. When you look at 2019, our chain volume has doubled. There’s two reasons for that. One is that people are pleasing themselves, they’re taking pleasure seriously. But the second reason I think it’s because the locations where we make magic happen, where we make happy happen, as we say internally, those are magical locations where we all want to and maybe need to escape more than ever. So we have the right product, treating yourself in the right environment, which is also treating yourself,” added Di Ioia.

He said the company has a “spectacular” new project that will be unveiled soon for Old Montreal. 

“We’re going to use that as a canvas if you will for an even more amped up experience to follow the consumer that is spoiling themselves more than ever.”

BeaverTails Trenton (Image: BeaverTails)
BeaverTails at Toronto Waterfront (Image: Dustin Fuhs)

Based on an old family recipe, BeaverTails pastries are a Canadian icon – a unique and delicious treat. Served hot and topped with numerous choices, including cinnamon and sugar, chocolate hazelnut spread, Reese’s Pieces and peanut butter, BeaverTails pastries aim to satisfy indulgences of all tastes.

Grant and Pam Hooker began serving the BeaverTails artisanal pastry in 1978 at the Killaloe Fair, just west of Ottawa.

Today the brand is known internationally with intense interest sparked after U.S. President Barack Obama visited Ottawa’s Byward Market in February 2009 and indulged in the iconic treat.

Why Foreign Grocers Aren’t Expanding into Canada [Op-Ed]

Save Mart, Modesto, CA (Image: Huff Construction Company, Inc.

In recent days, the Jim Pattison Group, which owns the Pattison Food Group and operates various retail banners such as Save-On-Foods and Buy-Low Foods, has made a significant move by acquiring The Save Mart Companies, a prominent grocer in California and Nevada. This makes the Jim Pattison Group the second Canadian grocer to venture into the U.S., following Loblaw-owned T&T Supermarkets, which plans to open its first U.S. store in Bellevue, Washington, this year.

The Save Mart Companies serve nearly 200 communities under banners such as Save Mart, Lucky, Lucky California, FoodMaxx, and Maxx Value Foods. They operate extensive distribution centers and a transportation facility, employing over 13,000 people. For the Pattison Group, this acquisition will significantly expand its grocery network on both sides of the border.

However, while Canadian grocers are expanding into the U.S. market, there has been no reciprocal movement of foreign grocers entering Canada. Despite the efforts of Ottawa and Innovation Minister François-Philippe Champagne, who have approached a dozen grocers to enter the Canadian market, there have been no new entrants. This situation raises concerns about the attractiveness of the Canadian market for foreign investment.

Lucky California (Image: The Save Mart Companies)

Policymakers must recognize that competition is not created but nurtured.

The government’s role is to create conditions that make Canada an attractive place to invest. Currently, Canada faces challenges in this regard. The GDP numbers released this week show that while the Canadian economy is growing, it is not keeping pace with the growing population. In 2023, according to Trading Economics, Canada’s GDP per capita was $61,849, compared to almost $89,000 in the United States. The U.S. GDP per capita grew by 3.3% in 2023, while Canada’s grew by only 0.6%. These figures do not inspire confidence that the Canadian economy can support new competitors.

Interprovincial barriers also pose significant challenges. Establishing a national distribution network in Canada is nearly impossible due to regulatory inconsistencies across provinces. For example, only five provinces, including Alberta, allow unrestricted alcohol transportation across provincial borders. In British Columbia, certain trucks can only operate at night, whereas in Alberta, they can only be driven during the day, limiting cross-border travel.

Moreover, different provinces have varying regulations on construction site toilet seats, and Quebec, Nova Scotia, and Newfoundland & Labrador restrict the export of live snow crabs, requiring in-province processing before export. Additionally, providing legal services in Manitoba often necessitates maintaining a physical office within the province.

According to the Business Council of Alberta, removing these barriers could increase national GDP by more than $80 billion (3.8%), boost average wages by at least 5%, and increase government revenues for social programs by more than 4%. It would also attract more investment to Canada and benefit Canadians through lower food prices by increasing domestic competition.

The optics of recent political actions are also problematic. Summoning CEOs for photo ops and political posturing may generate headlines, but they damage Canada’s reputation among potential investors. Actions by politicians like Jagmeet Singh have sent a message that, while Canada’s doors are open, making significant profits is unwelcome.

Aldi in Old Town, Chicago (Image: Dustin Fuhs)

Furthermore, with capital gains tax increases on the horizon, the prospect of attracting foreign grocers like Aldi or Lidl to Canada seems even more remote. The best chance for Canadians to shop at these stores might be to cross the border into the U.S.

For Canada to attract foreign investment and enhance competition in its grocery sector, it must address regulatory inconsistencies, improve economic conditions, and present a more investor-friendly political climate. Only then can Canadian consumers hope to see the benefits of increased competition and lower prices.

Future Trends for In-Person Consumer Shows: Insights from the One of a Kind Show

One of a Kind Show 2024 (Image: Dustin Fuhs)

At a time when digital engagement is skyrocketing, in-person events like the One of a Kind Show (OOAK) offer a unique opportunity for customers to connect with artisans and their creations on a personal level.

To explore the future trends of these events, we spoke with Janice Leung, Show Director for the One of a Kind Show, and Colin Asuncion, mainstage presenter, retail expert, and media personality.

Innovation and Craftsmanship: Elevating the Artisanal Experience

Janice Leung

Leung explains that Canadian customers are increasingly looking to support small businesses and local brands.

“The One Of A Kind Show is the best place for them to get to know the best in Canadian-made businesses all under one roof,” she says. The OOAK Show is renowned for showcasing innovative designs and exceptional craftsmanship. According to Leung, a key element that keeps visitors coming back is the chance to meet the people behind the brands. This personal connection is what makes the OOAK Show special and memorable.

Recently, many vendors have started focusing on more meaningful engagement with their visitors. “Through one-on-one consultation or customized experiences, our events provide a platform for these small businesses to not only showcase their products but also forge deeper connections with their customers,” Leung notes.

These interactions make the overall consumer experience richer and more impactful.

Sustainability and Ethical Practices: A Growing Movement

One of a Kind Show 2024 (Image: Dustin Fuhs)

Sustainability and ethical production are becoming increasingly important to consumers. The OOAK Show has set ambitious goals to ensure their events have a positive social, economic, and environmental impact.

“We have many initiatives to reduce waste, and we work with various community and charitable partners to ensure we are running socially responsible events to enhance inclusivity, equality, and accessibility,” Leung says.

Many vendors at the show are also committed to sustainability, through production to the customer experience.

“Upcycling continues to be a huge trend within One Of A Kind, where vendors exercise their creativity to turn discarded materials—everything from broken skateboards to deadstock fabric—into exciting, unique products with a new life,” Leung shares. One example is Roncy Packs, a brand that uses upcycled materials to create functional items while minimizing waste.

The OOAK Show even introduced a sustainability award to recognize these efforts, highlighting the importance of sustainable practices in the artisan market.

Digital Integration in Artisan Products: Bridging Online and Offline Worlds

The pandemic accelerated the adoption of digital technologies among artisans. Many vendors now run fully functional e-commerce stores with social followings in the thousands, and use the OOAK Show as a revenue enhancement to their existing business. “Since the pandemic, many of our vendors have created fully functional e-commerce stores, and they are recognizing that they can use One Of A Kind as a marketing channel to showcase their brands and reach a wider and larger audience,” Leung explains.

The event serves as a showroom where customers can experience products firsthand, something that online shopping cannot replicate. “People come to One Of A Kind because they crave the human-to-human connections you get when you meet the brands, learn their stories, and understand how their inspirations have come to shape all the amazing pieces you see at the Show,” Leung emphasizes. This holistic approach allows artisans to expand their reach and connect with customers on multiple levels.

Evolving Consumer Preferences and Market Evolution

One of a Kind Show 2024 (Image: Dustin Fuhs)
Colin Asuncion

Asuncion observes that consumers will continue to seek unique, high-quality items that are also shareable on social media.

“Beyond unique, high-quality items, I think consumers will continue to thirst after products that allow for shareable content,” says Asuncion. “Designers, manufacturers, and artisans alike need to keep this in mind when creating new products and experiences. They have to ask, will my customer want to post a photo while using or wearing my product? Is my packaging cool enough to warrant an unboxing video? Is my store/kiosk/booth eye-catching enough for someone to want to take a selfie in it?”

This shift in consumer behavior underscores the importance of creating products that not only meet functional needs but also enhance the customer’s social media presence.

The Role of Physical Marketplaces in a Digital World

One of a Kind Show 2024 (Image: Dustin Fuhs)

Despite the growth of e-commerce, physical marketplaces like the OOAK Show, Fan Expo and other consumer-forward experiences remain vital for fostering community and connection.

“The One of a Kind Show has been bringing people together for decades, so they are experts at building community,” Asuncion highlights. The OOAK brand aims to expand its reach beyond the event itself, acting as a concierge for those who love to shop locally and support craftsmanship year-round. “We want to continue building unique experiences for visitors to discover new brands and exciting products when they peruse our show floor,” says Leung.

The OOAK Show also focuses on nurturing new talent and providing accessible opportunities for emerging brands. “For the past few years, we have partnered with William Parkway Sr Public School where 13 talented Grade 8 student-preneurs have a space on the show floor to pitch their business and sell their work,” Leung shares. “These entry-level options are critical for us to continue to foster new talents and provide more accessible opportunities to remove barriers to entrepreneurship.”

Asuncion adds that the OOAK Show excels in building community both in-person and online. “The One of a Kind Show continues to build highly shareable experiences for vendors and attendees to amplify online,” he notes. “From gorgeous photo opps to unique presentations on stage, the One of a Kind Show continues to curate experiences within an experience that are begging to be posted and shared on social, strengthening the show’s online presence and broadening their reach.”

The future of in-person consumer shows like the One of a Kind Show continues to evolve with technology and consumer preferences, with trends pointing towards enhanced personal connections, sustainability, and digital integration. As these shows continue to innovate and adapt, they will remain essential spaces for artisans and customers to connect, share, and celebrate the art of craftsmanship.

Anatomy of a Leader: Joanna Griffiths, Founder and President of Knix

Anatomy of a Leader: Joanna Griffiths, Founder and President of Knix

Since launching Knix in 2013, Joanna Griffiths has built the retailer into one of the fastest-growing intimate apparel brands globally.

Her journey to success as an entrepreneur had its roots initially with a passion for music.

Griffiths was born and raised in Toronto in the east end.

After high school, she went to Queen’s University for the business program there.

“I was very focused. I was probably the only business student that was there with the goal of working in the music industry,” she said, adding she was singing and playing different instruments at the time.

“I was fascinated by the business side of the music industry and had one singular goal which was to work at a record label . . . I grew up singing jazz.

“I started off singing in church. Both of my grandfathers were ministers and missionaries. So I grew up at a very young age singing in church. I was performing from five years old onwards.”

Image: Joanna Griffiths

She played piano and flute as well but for her jazz was one of those disciplines where you really use your voice as an instrument. You can improvise and make up different melodies as you go along. 

“I just found it so fascinating and cool,” added Griffiths.

Griffiths ended up working at Universal Music right out of school in the role of National Media and Artist Relations. She then held jobs as Manager of Media Relations for the Toronto International Film Festival; Promotions Manager, Entertainment – Communications, Brand and Marketing Department for CBC Television; and Director of Business Development for bre.ad which was acquired by Yahoo.

“When you join an industry that’s going through a lot of transformation one of two things can happen. You can embrace it and be really open to new ideas and trying for reinvention or you can see a cycle of innovation and people trying to hold and protect what they had. I feel like I joined the music industry during that moment of trying to hold on and not embrace the change,” she said.

Image: @joannaknix

At Universal, she introduced the company to Facebook and social media and was really trying to have people think about this new era.

“I was realizing maybe I was in the right industry but at the wrong moment,” explained Griffiths.

“I was fortunate enough to get to work with all these incredible musicians and artists and learned from a very young age that at the end of the day we’re all just people and I would either be incredibly inspired by what people were using their platform and voice for and how they were using that to create change positively in the world, or I would be uninspired by what a wasted opportunity and sort of entitled mindset that some of them had.

“I left and ended up going to Bolivia and doing some development work and really took off on this journey being determined that I only have one life and it was up to me to decide what I wanted to do with it and to have as big of an impact as I could. That was what ultimately led me to leave the industry.”

Around this time she had the idea for Knix but she didn’t work on it for a few years and founded it in August 2012.

After she left the music industry she went back to school and did an MBA at INSEAD, a global school outside of Paris.

“I spent the entire time I was at school doing the research for Knix and found myself at the point of no return where I had this idea, it was a pretty good one, it had the potential to have a large impact on a lot of people’s lives and took the leap of faith to move forward with it instead of first doing more of a traditional corporate role.”

Knix Dragons’ Den Pitch (Image: CBC)

Griffiths is President of Knix and Kt by Knix the direct-to-consumer intimate apparel brands reinventing intimates for real life. Through a focus on impact work and product innovation the brand is on a mission to empower people to be unapologetically free.

She has been cited in hundreds of media publications including Forbes, Fast Company, The New York Times and more. She holds multiple patents and is credited with helping invent the leakproof underwear category which is the fastest growing segment within intimate hygiene and has changed the lives of millions of people around the world.

In 2022 Joanna broke the Canadian record for the largest publicly disclosed sale of a private company by a female founder when Swedish health and hygiene Giant Essity purchased 80 per cent of Knix valuing the company at $400M USD. Always one to push for greater change when asked about the record she said she “hopes it is a title she holds for a short period of time and can’t wait to cheer on whoever holds it next.”  

When asked to describe her leadership style, she replied: “What you see is what you get.”

“I’m very authentic. Throughout the course of building Knix I realized that authenticity is rare and it can be a powerful tool both in brand building but also in leadership,” explained Griffiths.

“I’m highly ambitious so I think I really push people to think beyond sometimes what they think is possible and to strive for bigger and to strive for a larger impact. And I said this before, I’m casual in nature but I’m not casual about my goals and ambitions. I believe that work should be fun. I believe that the journey is just as important. It’s sort of the end result or destination and trying to facilitate a culture and style that really has that day to day being meaningful and fun.”

Start Up Entrepreneur of the Year at Women of Influence (Image: Joanna Griffiths)

Knix’s legacy of breaking taboos dates back to 2013 when they were the first brand to showcase products on people of every size. In 2020 Knix was the first lingerie brand to create an entire TV advertising campaign of women over 50. 

Over the past decade, Knix has fought for representation in body diversity, paving the way for a needed shift towards inclusivity in the intimates category and in advertising more broadly. Griffiths is a champion for female entrepreneurship, stressing the importance of supporting female founded businesses and being vocal about the stereotypes that exist around women in business today.

In 2021 she made headlines for disqualifying any potential investors that questioned her ability to run a company and be a mother. Holding her ground worked, and she closed Knix’s $50M Series B financing just three days before giving birth to her twin daughters (on international women’s day no less).  

A firm believer that it is every business’s responsibility to give back to the community, in 2022 Knix launched the Knix Fund committing $1M in giving over the next three years. Each year the Knix employees will vote on the fund’s focus and find partner organizations that are working in the community to effect change. The fund’s first mandate is a cause near and dear to the Knix team’s heart, Menstrual Equity.

Image: @joannaknix

Griffiths’ long list of accolades includes Waterstone’s Most Admired CEO and Women of Influence’s Entrepreneur of the Year. In 2021 she was  the only Canadian to be named one of AdWeek’s Women Trailblazers. Most recently, she was named Canada’s  EY Entrepreneur Of The Year® and represented Canada for the Global title this past June. She holds an MBA with Distinction from INSEAD, sits on the board of Futurpreneur Canada and released her first book “Life After Birth” via globally renowned publisher Rizzoli in 2021.

She lives in Toronto with her husband, Dave and three kids.  

“I try to do things that fill me up and help charge my batteries because this job has been all-consuming for the better part of the last 11 years. So for me that means spending time with friends and family. Getting outside. Traveling. Those are the things that kind of give me joy.”

Harry Rosen Unveils New Prototype Store Design with Overhaul to West Edmonton Mall Location [Photos/Interview]

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Luxury men’s retailer Harry Rosen has launched a “reimagined shopping experience” at its West Edmonton Mall location in Edmonton, revamping its 13,000-square-foot space.

Ian Rosen

The renovation marks the first initiative in a $50-million program to reimagine Harry Rosen retail stores across the country over the next five years.

“Harry Rosen is evolving and moving into a new era but our vision remains unchanged,” said Ian Rosen, COO and President, Harry Rosen. “For over seven decades now, we’ve helped men discover their personal style. You’ll see in each store touchpoint that these roots remain, and that the customer is still at the core of everything we do. We’re actively evolving to continue to exceed our client’s expectations and to better serve the customer of today.

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

“We’ve been thinking about the evolution of our business for a number of years now. COVID got us up to par where we wanted to be as a first-class omnichannel player, really upped our digital game, gave us the ability to invest aggressively outside of some of our core categories, so broadening what we sell to customers. We have our heritage rooted in tailored clothing which we’re not walking away from.

“But sportswear, sneakers, shoes, accessories have become a really big part of the business that we’re running. So to complement that you have to come back to the store which is where it all started for us and have been putting together a pretty dynamic plan which we announced obviously in tandem with the big announcement that we’re relocating our Yorkvillle flagship. But we’re putting a lot of money, $50 million, back into our stores to renovate and upgrade the presentation to reflect a much different experience that we want to deliver to clients.

“Edmonton represents the first in this new concept. It came out remarkably. We partnered with a Toronto-based global design firm to push the thinking on the Harry Rosen experience and what it ought to look like moving forward.”

Rosen said the Edmonton market has been very good for the brand. It was the first market that it expanded to outside of Toronto and the retailer has been in the Alberta city since 1981. 

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Harry Rosen, founded in 1954 by the man whose name the chain still bears, has 19 stores across Canada.

The new space at the West Edmonton Mall store features a modern design and unique elements that distinguish it from traditional Harry Rosen locations, promising customers an exceptional and immersive shopping experience. 

It has mobile points of sale, digital display screens, an elevated made-to-measure experience, and private salon fitting rooms. The store also hosts the latest designs from three powerhouse luxury brands: Brunello Cucinelli, Tom Ford, and Zegna. Each shop-in-shop represents the first branded experiences from each of these labels in the Edmonton market. The store allows each shopper to discover and express their individual style with curated products and personalized support from Harry Rosen’s legendary style advisors.

The architecture firm Roesn used will also work to reimagine the concepts for Harry Rosen’s upcoming locations at Vancouver’s Oakridge Park development, which will open in 2025, and a new flagship store on Cumberland Street in the heart of Yorkville, Toronto. 

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Harry Rosen is transitioning to the third generation of leadership and that is very timely, coinciding with a huge shift in the retail landscape in terms of menswear. The main focus is no longer formal wear and tailored clothing, although they remain a core part of the business.

Tthe new look store pays homage to the past while celebrating the present and the future.

Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Each store is meticulously designed to optimize client experience and interaction, and to seamlessly fuse together sophistication with ease. With this in mind, every update has been inspired by the art of tailoring—including a shoe wall based on a measuring tape—and fostering relationships between customers and their trusted advisors.

“We start with Edmonton. Nail it here and then scale it,” said Rosen. “Edmonton is really the new concept you can expect to see. Oakridge Park, the opening for the mall has been delayed a little bit but let’s call it 2025 summer or fall. Late summer probably. We’ll be opening a flagship position there. I believe it’s 18,000 square feet. 

“And then our Yorkville flagship will be 40,000 square feet, opening in 2026. And we are just working through plans with all of our partners to figure out when all the other chips are going to fall but have very important rethinks to bring to each one of our stores.”

Additional Photos from Harry Rosen West Edmonton Mall

Brunello Cucinelli at Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Brunello Cucinelli at Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Tom Ford in Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Tom Ford in Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Zegna at Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Zegna at Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)
Harry Rosen at West Edmonton Mall (Image: Nick Hirschmann / Harry Rosen)

Best Buy Express Opens 1st Store in Canada, Plans 167 Small-Format Locations

Image: Best Buy Canada Ltd

Best Buy Canada and Bell Canada are partnering to launch 167 small-format consumer technology retail stores across Canada branded Best Buy Express. 

The inaugural Best Buy Express store has opened in Guildford Town Centre, Surrey, British Columbia, today.

Ron Wilson

“Opening 167 stores in five months may be a North American first. It’s certainly bold in retail today. We’re excited to see these new stores come to life as we double our store count, expanding our presence across Canada. We’re proud to be able to offer our ultimate shopping convenience to new and existing customers,” said Ron Wilson, President, Best Buy Canada, in a statement.

The launch of the new concept will be a phased rollout over the next six months, with all stores expected to open by the end of 2024, following completion of renovations. 

Officials said many stores are opening in communities that have previously not had a Best Buy. 

Blaik Kirby

“After months of planning and preparation, everyone here at Bell is thrilled to see the first Best Buy Express open its doors. It’s a huge milestone in our partnership with Best Buy, and it’s just the beginning with more stores coming soon,” added Blaik Kirby, Group President, Consumer and Small Business, Bell, in a statement.

“We’ve combined the best of both companies to create a one-stop shop for Canadians and all their tech and connectivity needs. We’ve made the shopping experience more accessible, convenient, and enjoyable for our customers and we couldn’t be more excited that it’s here now.”

Grand Opening of Best Buy Express at Guildford Town Centre (Image: Bell/Best Buy Canada)

This is what customers can expect at the new stores, according to Best Buy:

  • Curated assortment of tech – In-store customers will have the opportunity to interact with some of the latest and greatest tech with the help of Blue Shirts. Over 100,000 products will also be available to customers even if they’re not found in store, thanks to Best Buy’s world class fulfillment network;
  • Quick and easy pick up – Customers will be able to shop Best Buy’s full assortment online from small appliances to headphones and have the convenience of picking up and returning products at these locations;
  • Exclusive telecom services – Customers will be able to shop Bell, Virgin Plus and Lucky Mobile telecommunications services, all backed by knowledgeable sales and support they’ve come to expect from Best Buy and Bell; and 
  • Geek Squad services – Best Buy Express stores will offer Geek Squad services including Protection and services for all consumer electronics products.
Rendering: Best Buy Canada

A wholly-owned subsidiary of Best Buy Co., Inc. , Best Buy Canada Ltd. is one of Canada’s largest and most innovative omnichannel retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad (www.geeksquad.ca) brands. There are over 160 Best Buy and Best Buy Mobile stores across Canada and an expanded assortment of lifestyle products offered through BestBuy.ca.

Bell is Canada’s largest communications company, providing advanced broadband Internet, wireless, TV, media and business communication services. Founded in Montréal in 1880, Bell is wholly owned by BCE Inc. 

Jennifer Barr, Vice President, Best Buy Express, said the majority of Best Buy Express stores will be located in shopping malls across the country, from major cities to smaller communities “enabling us to get closer to our customers.”

“This store is the first of 167 consumer technology retail stores that will open over the next six months. At this scale and speed, we think this expansion is a North American first.”

Ivano Pirro, Vice President, Retail for Bell, Virgin Plus & Best Buy, said the size of the stores range between 1,540 and 4,300 square feet with most stores being around 2,000 square feet.

“Partnering with Bell on this business venture is centered around customer convenience. Best Buy Express stores will double Best Buy’s store count in Canada over the next six months and allows us to reach 59 brand new markets that do not already have a Best Buy store,” said Barr.

“This partnership leverages the strengths of both our companies creating an exceptional shopping experience for Canadians. Together we’re bringing the best of both worlds, offering Canadians a one-stop shop for all their tech and connectivity needs. Best Buy Express offers Best Buy’s expertise in the latest and greatest tech from the world’s leading brands, plus Bell, Virgin Plus and Lucky Mobile telecom services, all with the trusted support customers have come to expect from us both.”

Oakridge Park in Vancouver to Launch Annual Summer Activations in Effort to Draw Visitor Foot Traffic 

Image via QuadReal

Landlord QuadReal announced this week that Oakridge Park in Vancouver, set to open next year, will feature annual seasonal events aiming to create a sense of community while driving foot traffic. Ahead of Canada Day, several Canadian retailers are also being announced for Oakridge, adding to an impressive series of tenant announcements earlier this year that included some of the world’s top luxury brands that will open in the centre in 2025. 

Irene Quan, VP of Marketing at QuadReal, said that Oakridge Park will host a series of events every summer to activate the mixed-use centre, which will include a large retail component as well as offices, a park, residential towers and other uses. The goal of the summer activations, according to Quan, is to create a sense of community and build memories with a variety of activities available. 

Activities will become part of the Oakridge Park experience, ranging from music to wellness to crafts. The concept makes sense from a psychological standpoint – locals will become familiar with the newly reopened Oakridge Park, and will be more likely to make repeat visits given that familiarity. The expectation is that visitor traffic will also drive retail sales in Oakridge Park’s shopping centre component, which will include a strong offering of luxury brands and other big-name retailers. 

Oakridge Park north Atrium across from Hudson’s Bay — several luxury brands will operate flagships nearby. Rendering via QuadReal
Image via QuadReal

“The Oakridge Summer Social is designed for Vancouverites to kick off the season by celebrating the distinctive beauty of Vancouver, with a focus on wellness, nature, and cultural harmony,” said Chrystal Burns, EVP of Canadian Retail at QuadReal, in a statement. “The team at Oakridge Park is creating an unforgettable experience for the community by establishing itself as the city’s go-to place for unique events and activities. We look forward to welcoming everyone to celebrate the best of what Oakridge Park has to offer, this summer, and for years to come.”

To get Vancouverites ready for Oakridge’s annual events, Quan and her team at QuadReal are hosting summer social activities in downtown Vancouver at the Oakridge Park x Pac Rim Patio at 1067 W. Cordova Street. The activities begin on July 4 with the Wimbledon Happy Hour, where attendees can watch recaps and replays in a tennis-inspired environment (July 4, 5, 11, 12 from 4pm-7pm). From July 12 to August 7, Canadian films will be screened on the patio every Friday starting at 8:30pm. And for three days in August and one in September, family summer portraits will be available at the downtown activation space ahead of back-to-school — the set will recreate one of the natural public environments that has been planned for the Oakridge Park development.

This summer, the Oakridge Park x Pac Rim Patio will be transformed into an immersive garden featuring custom floral displays and lush greenery, which will follow the Oakridge Garden Club theme. A picnic-themed menu will be offered daily from 11:30am to 8pm during the summer as well. 

Oakridge Park, rendering via QuadReal

Ahead of Canada Day, QuadReal is also announcing eight Canadian retailers that will be opening at Oakridge Park next year. They include Lululemon (6000 sq. ft.), Harry Rosen (16,460 sq. ft.), Aritzia (9,850 sq. ft.), Arc’teryx (approx. 4,450 sq. ft.), Canada Goose (4,200 sq. ft.), GreenTee Golf Shop (2,800 sq. ft.), BC Liquor (24,800 sq. ft.) and a Safeway grocery store. Aritzia’s very first store opened at Oakridge Centre in 1984. 

Harry Rosen’s Oakridge Park store will feature its newest retail design that will soon be unveiled in an exclusive article in Retail Insider. Shop-in-stores for luxury brands will include Tom Ford, Zegna, and Canali. 

The 28-acre Oakridge Park is set to open in the Spring of 2025 with a large retail component with a Time Out Market food hall, residential and office space, a community centre, ballet school, the largest library on Vancouver’s West Side, a nine-acre park, a one-kilometre running loop, a senior and day centre and more.

The 650,000 square foot shopping centre will become home to more than 100 premium retailers with previously announced brands including Louis Vuitton, Prada, Brunello Cucinelli, Moncler, Versace, Max Mara, Maison Margiela (a first in Canada), Miu Miu, Christian Louboutin, Alexander Wang, Rolex (the largest in North America), Bulgari, Tiffany & Co., Chow Tai Fook, TUDOR, Chaumet (a first in Canada), David Yurman, Jacob & Co. (a first in Canada), and TAG Heuer. 

Oakridge Park in Vancouver Announces Luxury Jewellery Brand Retailers Ahead of Spring 2025 Opening [Feature]

Oakridge Park in Vancouver Announces First Confirmed Luxury Retail Tenants Ahead of 2025 Grand Opening [Feature]