Imagine Exhibitions, which launches and runs themed exhibits all over the world, is using the Lightspeed Retail solution in its gift shops to streamline its business.
Imagine Exhibitions had been using a POS (Point of Sale) system that couldn’t keep up with the size of the company’s catalog and the scale of its operations. The company’s previous system didn’t provide the insights they needed to make smarter business decisions. It also didn’t integrate with the company’s ERP (Enterprise Resource Planning) system, NetSuite.
The company wanted to connect its POS with its ERP, improve data visibility and streamline POS transactions.
Imagine Exhibitions integrated Lightspeed with NetSuite to ensure all the necessary retail data flows smoothly between the two systems. In doing so, Imagine Exhibitions created a cohesive infrastructure that facilitates better control and visibility across Imagine Exhibitions’ portfolio.
“We are well-integrated. We’re live on our POS so we have information updating immediately. Our buyers know the sell-through ratios and ship-to-sales numbers right away. We’re able to react really, really nicely,” said Michael Slagle, Vice President of Retail Operations for Imagine Exhibitions.
With the NetSuite integration, Imagine Exhibitions has all its financial accounts payable under one ERP. With that, Lightspeed and NetSuite have helped Imagine Exhibitions’ teams to automate their reporting so that they can focus more on high-level activities. The automations also ensure that key members of the team know how the business is performing.
“We’re pulling all the numbers into NetSuite, and we have built our own reports that are automated to email out to the managers. So everyone’s pretty much aware of what trends are happening,” said Slagle.

Slagle and his team can now access more sophisticated reports and view real-time data no matter where they are.
“I love the fact that anywhere I’m at on my laptop, I can pull up and see instant sales. I can just view how our locations are doing at any time. I also love the fact that if we go into NetSuite and we enter a purchase order, we can send it to Lightspeed instantly,” he said.
Imagine Exhibitions operates in various types of venues—from museums and science centres to zoos and resorts. The exhibits also have a retail component to them, as they typically sell merchandise and souvenirs through gift shops. The exhibition production company has created exhibits such as Downton Abbey, Angry Birds, Titanic, Tutankhamun and Dinosaurs. The target customers for these venues include tourists and entertainment fans.
The company is based in Atlanta, and it also has the contract for the Harry Potter exhibition world tour.
“I think we’re probably right around 42 exhibitions worldwide right now,” said Slagle.
The payment registers in Imagine Exhibitions’ locations all utilize iPads and Bluetooth scanners, a setup that allows teams to be more agile in-store. Teams can ring up sales with just a few taps while not needing to rely on clunky equipment.
“We wanted to have the iPads so that we could walk to the stockroom to scan products and take inventory. We really wanted to get away from these big, bulky cash registers,” said Slagle.

Slagle said that the team usually spends a day training cashiers on product knowledge and systems, and that it helps that they have a solution like Lightspeed that’s powerful, yet easy to understand and use.
“Lightspeed as a tool is very comprehensive. I think it’s one of the best ones with the touch screens. It’s very smooth, very easy. Cashiers generally pick it up in five minutes,” added Slagle.
“What we wanted to do is graduate to a true level of retail, with processing and analysis while having the reporting structure. And very importantly, being able to tie it into our financial software which is NetSuite. Lightspeed fit what we wanted, and it had such a robust reporting structure that is very easy for cashiers to use. The integration to NetSuite was relatively easy, and it’s a great system that we felt we could use in a lot of different places.
“We have a POS system that we can depend on to give us the answers we need. The POS system is also user friendly, it’s easy to train on, and we feel comfortable using it. But ultimately, it’s a system that has literally integrated into not just our system but in our way of doing business in such a way that everyone is really not used to it but very comfortable with it. It’s state of the art from the standpoint it’s fast. I can be on a plane and get information if I need to.”
If you want to know your business and you want to be able to track your business and you want to be able to understand what’s happening with your cost of goods, Slagle said Lightspeed is as good a system as you’re going to see.
Imagine Exhibitions currently predominantly uses Lightspeed in the United States.
Lightspeed Commerce is a one-stop commerce platform, empowering merchants to provide the best omnichannel experiences.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange. With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.
For more information, visit Lightspeedhq.com
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