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Chopped Leaf Marks 15th Anniversary with Brand Refresh and New Look [Interview]

Image: Chopped Leaf

Chopped Leaf, a Canadian fast-casual restaurant chain, is embarking on a brand refresh and new look to celebrate its 15th year in business.

The brand’s original store in Kelowna, B.C., which opened in 2009, is the first location to highlight the new logo for the company and updated interior design.

“When The Chopped Leaf was founded in 2009, it was one of the few fast-casual restaurants that offered fast, healthier options. Overall, the landscape of food, health, and nutrition has evolved significantly since then,” said Genti Kongjika, Executive Vice-President, Chopped Leaf.

“It’s critical for any restaurant brand to evolve and stay fresh. We’ve done this while keeping true to our roots and maintaining the essence that makes Chopped Leaf unique and beloved by Canadians, and a rewarding franchise opportunity for entrepreneurs.”

Chopped Leaf, which has more than 115 restaurants across Canada and the United States, is known for its fresh salads, wraps and bowls.

Image: Chopped Leaf

The new look includes a revitalized interior design, logo and signage and it will be gradually rolled out as Chopped Leaf continues to expand nationwide.

“Canadians describe Chopped Leaf as vibrant, down-to-earth, inspiring, empathetic and approachable,” said Karen Paradine, head of Marketing at Chopped Leaf. “Our new look and design highlight that salads and greens are more than just health food – they’re comfort food.

“We aim to dispel the notion that greens are not craveable or fulfilling. For consumers choosing to eat better, only Chopped Leaf delivers comforting, quality, fulfilling and flavorful greens for everyone.

“From our perspective, it was the perfect time to refresh the brand. Our first restaurant was up for a renovation and we thought it’s turning 15 this year so we took the opportunity to re-establish our brand foundation and with that brand foundation . . . we then took it one step further to look at the restaurant design to make sure that the interior as well as our logo really reflects our brand strategy.”

The ceiling was painted white so it feels brighter and fresher in the restaurant. Counters were lowered so customers can better see the preparation of the food. A spotlight has been put on iconic products such as its signature salad dressing. 

“This brand refresh was an evolution, not a revolution,” said Jean-Pierre Lacroix from Shikatani Lacroix, the agency behind the brand update. “We ensured that Chopped Leaf’s brand attributes of fresh quality choppings, irresistible signature dressings, menu variety, fruit infused Chopped Water and the ‘Feel Good After You Eat’ tagline are showcased throughout the new design.”

The Chopped Leaf (Image: The Chopped Leaf)

Paradine said the restaurant chain wants the customer to feel comfort when coming into one of the refreshed locations.

“It’s feeling a place of comfort and really what we’re trying to do is dispel the idea that greens is not comfort food. People go to pizza, burgers or soups or foods when they’re looking for comfort food. But consumers today really do feel good when they consume salads and greens and we want them to recognize The Chopped Leaf as that destination,” she said.

The new look Kelowna store just opened and the grand opening is scheduled on July 20-21.

The intent is to go through all the stores eventually.

“We’re a small brand right now so we can’t turn the switch on overnight but as restaurants go through modernizations and renewals we’ll be looking to bring in the new brand element.”

Hudson’s Bay Company to Acquire Neiman Marcus with Amazon 

Photo: mallatmillenia.com

The Hudson’s Bay Company has struck a deal to acquire US-based luxury retail chain Neiman Marcus, as first reported in the Wall Street Journal. The $2.65 billion deal involves Amazon becoming a minority shareholder in the newly formed Saks Global division, which will operate in the US while its Canadian Saks operations with three stores remain uncertain. It’s not known if Neiman Marcus could enter the Canadian market with the deal and it’s also not yet known what might happen, if anything, with HBC’s Hudson’s Bay department store chain in Canada.

Merger negotiations with Saks and Neimans have been ongoing for months according to the Wall Street Journal —  Retail Insider was also being told last year that there were talks for HBC to take over Neiman Marcus under the direction of Governor Richard Baker, who was raising funds at the time. The deal to acquire Neiman Marcus could be approved by boards as soon as Wednesday evening, according to the Wall Street Journal article. 

About US $2 billion was raised from existing investors for the deal, including Baker’s private equity firm NRDC Equity Partners, as well as Rhône Capital and the Abu Dhabi Investment Council. About US $1.15 billion in debt financing is being provided by Apollo Global Management. 

Saks Fifth Avenue at the Hudson’s Bay (Yonge and Queen) building in downtown Toronto. Photo: Dustin Fuhs
Men’s footwear at Saks in downtown Toronto. Photo: Dustin Fuhs

Amazon will be a minority shareholder and will provide Saks Global with technology and logistical expertise along with Salesforce, also a new minority shareholder, which will work with the company on new AI initiatives. 

Marc Metrick, currently head of e-commerce at Saks, will run the combined companies according to the Wall Street Journal. Saks Global will have about US $10 billion in annual sales, with distribution of some of the world’s top luxury brands. 

The Hudson’s Bay Company acquired Saks Fifth Avenue in 2013 and made plans to open about 10 Saks stores in Canada. Saks opened its first Canadian store in downtown Toronto in February of 2016. A second Toronto store opened a week later at CF Sherway Gardens, and in February of 2018 Saks opened its third Canadian store at CF Chinook Centre in Calgary

Saks Fifth Avenue CF Sherway Gardens, January 2023. Photo: Craig Patterson
Rendering of the proposed/unbuilt Saks Fifth Avenue store in Montreal, via HBC

Saks had announced in 2016 that it would open a 220,000 square foot store in Montreal in the Hudson’s Bay building, and plans were subsequently shelved along with plans for a downtown Vancouver store. Saks could have entered the Edmonton and Ottawa markets as well before its expansion was halted. 

The future of Saks’ three Canadian stores is currently uncertain — product is particularly sparse in the Calgary CF Chinook Centre and Toronto CF Sherway Gardens Saks locations which have also been downsized since their openings, while luxury brand concessions have exited the downtown Toronto flagship Saks store that is integrated into the downtown Hudson’s Bay building. 

It’s not known if Neiman Marcus could enter the Canadian market as part of the announced deal — the Hudson’s Bay Company’s operations include offices in New York City, and so far there’s been no overt mention of an expansion of Neiman Marcus into Canada. However before the pandemic, sources told Retail Insider that there was a possibility of Neiman Marcus coming to Canada, including a store at Burrard and Georgia streets in downtown Vancouver in a new development.

Retail expert Liza Amlani of of Retail Strategy Group pointed out in a brief interview on Wednesday that now that Neiman Marcus has shifted its focus to top spenders, a Canadian expansion is less likely given our small population and the dominance of such retailers as Holt Renfrew, which stocks many of the same brands found at Neiman Marcus.

Saks Fifth Avenue Entrance on second level in CF Chinook Centre
Saks Fifth Avenue entrance on second level of CF Chinook Centre. Photo: Jessica Finch
Men’s department at Saks Fifth Avenue in Calgary. Photo: Saks

David Ian Gray, Principal at consultancy DIG360, said that Hudson Bay’s Canadian stores could suffer with the deal after already being neglected — over the past year, vendors have complained about not being paid while escalators have been down in many stores where music is also no longer being played.

“A bold move during some dog days in retail, this is an opportune investment to target those wealthy Americans protected from economic headwinds while gaining better buying clout with brands in the luxury space. That said, I still question the appeal of the department store model and, as a Canadian, I can only feel this further takes the leadership away from any creative play to keep Hudson Bay alive long term.  While this deal is largely funded via partners, it will take time and attention of the combined senior team.”

Gray also noted the uniqueness of the overall deal including its Amazon and Salesforce partnerships.

“Notable is the equity involvement of Amazon and Salesforce. The former is interested in luxury and this will give it a passenger seat view. Amazon’s continued interest in stores is the best evidence to counter any lingering ‘death of retail’ sentiment.  The Salesforce role reinforces my belief that modern retail is a technology play at the core,” Gray said.

Retail expert George Minakakis, Founder and CEO of Inception Retail Group, questioned the future of the department store in North America as well as prioritize of HBC as the company grows.

“Where do elephants go to die? In this case, the elephants are department stores. Many great brands have aged in place with little innovation and creativity to compel consumers to shop or be attracted to them. Unfortunately, they don’t stand the test of time. Survival now comes through consolidation, where supposed synergies, both financial and operational, need to be realized. However, that does not always work.”

“Hudson Bay is a classic example of being lost in the shuffle when too many retail brands are in a portfolio as complex as department stores with so many moving parts, and fashion and future aspirations were once the appeal. Not anymore. They now go where they will one day be forgotten and meet their end-brand game.”

Neiman Marcus filed for bankruptcy protection in 2020 during the pandemic, and closed some stores. Neiman Marcus currently operates 36 large-format stores, two Bergdorf Goodman stores in New York City (separate men’s and women’s) and five Last Call off-price stores. Saks Fifth Avenue operates 39 stores — in the US, eight malls have both a Saks and Neiman Marcus store, according to the article. Saks also has a separate e-commerce division that was created during the pandemic. 

We’ll follow up on this story if there is any more news relevant to the Canadian market. 

Canadian Businesses Grapple with Financial Stress, Loan Demands and Delinquencies [Equifax Report]

Notice to Tenant Landlord Distress Warrant (Image: Dustin Fuhs)

Canadian businesses continue to face financial stress. 

According to the latest data from Equifax Canada’s Market Pulse Q1 2024 Business Credit Trends Report, new installment loan originations surged by 74 per cent year-over-year in the second half of 2023. Businesses that raced to meet the Canada Emergency Business Account (CEBA) forgiveness deadline of January 18 could potentially be driving this higher-than-seasonal demand, it said. 

Sinead Gleason

Equifax said the uptick in delinquencies, notably observed from April 2022 to April 2024, parallels the implementation of interest rate hikes beginning in March 2022. A noticeable shift occurred in this period, with the percentage of companies experiencing at least one delinquency rising from 4.3 per cent to 4.9 per cent.

Sinead Gleason, Product Lead, Commercial Line of Business for Equifax, said the report highlighted the increase in delinquencies and bankruptcies which was pretty significant.

Brooks Brothers at CF Toronto Eaton Centre Closing (Image: Dustin Fuhs)

She said with the CEBA loan repayment deadline more businesses were taking out more installment loans.

“And balances have just been growing on financial trade balances, nearly $32 billion,” added Gleason.

“The cost of doing business has been steadily increasing and it impacts consumer spending, it impacts their inputs, their raw material inputs, and of course it’s been more expensive debt-wise in terms of interest rates. So businesses are taking on a heavier debt load and the economic environment is just not as strong as it was. So it’s a lot of pressure and we’re definitely seeing that in terms of missed payments.”

“While it may feel like CEBA is moving into the rear-view mirror, it’s truly a matter of businesses turning to new installment loans to secure their financial stability,” added Jeff Brown, Head of Commercial Solutions for Equifax Canada. “Many businesses were focused on the forgiveness deadline and paying back debt to take advantage of this timeline. The increased reliance on these loans has also contributed to a notable rise in delinquencies, particularly in installment loans.”

The Equifax report said industrial trades (credit accounts between businesses and suppliers) have seen a significant increase in 30+ day delinquencies, rising from 10.1 per cent in Q1 2023 to 12.2 per cent in Q1 2024. Similarly, financial trades (credit accounts between businesses and financial institutions) have also experienced an increase in delinquency rates, with 30+ day delinquencies rising from 3.3 per cent in Q1 2023 to 3.4 per cent in Q1 2024. 

It said financial trade delinquencies are primarily being driven by missed payments on installment loans and lines of credit where 30+ delinquency rates have risen from 2.4 per cent and 3.3 per cent in Q1 2023 to 2.7 per cent (up 24.8%) and 3.9 per cent (up 19.1%) in Q1 2024 respectively. Overall credit card delinquencies remained low. However, businesses that have opened new credit cards over the last two years are missing payments at a much faster rate on those cards, which may impact delinquency levels later in 2024.

Shuttered Wild Wing at Richmond and Church Street in Toronto (Image: Dustin Fuhs)

Delinquencies on asset-based loans are at some of the highest rates seen in the last 20 years, driven largely by the transportation and retail industries. 

“The rise in missed payments strongly deviates from what would be expected, and may be cause for long-term concern. The asset-based loans include equipment leases that traditionally have lower-than-average delinquency. This makes sense because if, for example, you’re running a pizza restaurant, you don’t go delinquent on the lease of your pizza oven or if you’re a trucking company you won’t want to go delinquent on your trucks either — because if you do, it’s game over for your business,” said Brown.

Gleason said with interest rates going down it’s a positive move but she’s not sure it’s going to make a measurable, meaningful impact in the short term. 

“I think it’s going to take another quarter or two and we’re probably going to see that strain carrying. I don’t know if it’s going to be to the same degree. Hopefully not.”

But Gleason said a hopeful trend is the number of new businesses setting up shop in Canada today.

On top of the challenge of rising delinquencies, Canadian businesses are struggling under the weight of rising debt, with outstanding financial trade balances hitting a new high of $31.9 billion in Q1 2024 — a 7.4 per cent increase from last year, said Equifax.

“The recent rate cut by the Bank of Canada offers hope that we could be on a trend towards lower rates if inflation remains in check,” said Brown. “Businesses may get some breathing room on debt payments, which could potentially free up resources for growth.”

Kelowna’s Rooms + Spaces location. (Image: Cindy White / Castanet)
The notice posted on Kelowna’s Rooms + Spaces location. (Image: Cindy White / Castanet)

Equifax said inquiry volumes for financing during the first quarter of 2024 jumped 2.4 per cent year-over-year, reflecting strong demand from businesses. While access to credit may be uneven with lower-risk borrowers receiving a larger share of new trades, there are positive trends emerging. More than 53,000 businesses have opened in Q1 2024, up 30 per cent from Q1 2023.

The industrial sector saw a 6.5 per cent rise in new originations in 2023 compared to 2022. Financial trades also increased with a 3.4 per cent increase in the last quarter and a significant 14.4 per cent jump year-over-year.

 “These figures paint a promising picture for future economic activity, despite some adaptations in the lending environment,” explained Brown.

BestCo to Open Flagship Grocery Store in Downtown Toronto’s Peter & Adelaide Development [Interview]

Peter & Adelaide (Image: Dustin Fuhs)

BestCo, a Greater Toronto Area based grocery store, is set to open its first location downtown at Peter & Adelaide in the new development by Graywood Developments, which promises to bring more convenience and amenities to the city’s entertainment district.

The Peter & Adelaide development is a mixed-use project with retail and residential spaces, the project already has nearly 700 residential units sold and Graywood has more developments in the works in the upcoming years. 

BestCo will be the main tenant which will meet the diverse needs of its residents and the surrounding neighbourhood. 

Alex Marshall

“Having a grocery store as the anchor tenant on the second floor will give the residents of Peter & Adelaide the ultra convenience of being able to pick up some groceries on the way to their condo, or quickly run downstairs when that last ingredient runs out while cooking their favourite meal,” says Alex Marshall, Vice President, Development of Graywood Developments. “This benefit extends to the surrounding neighbourhood, as there has been a lot of residential development in this node, which drove the need for an urban convenience such as a grocery store in this location.” 

The new BestCo location meets a growing need for accessible grocery options in the area that has seen increased population and development growth. As more people choose to live in the city, BestCo has picked a location that will both serve the residential and commercial needs of a growing community. 

The new location is also expected to boost foot traffic in the area, which will benefit other businesses within the Peter & Adelaide development and surrounding areas. 

Peter & Adelaide (Image: Dustin Fuhs)
Peter & Adelaide (Image: Dustin Fuhs)

Upcoming projects 

In 2023, Graywood Developments registered four mixed-use developments: Wonder Condominiums, Scout Condos, 250 Lawrence, and Peter & Adelaide. Marshall says Graywood Developments also has a few plans coming up, which will also provide more opportunities for retailers. 

“JAC Condos is nearing completion and will open its doors later this year. The Goode Condos in the Distillery District is under construction and we anticipate welcoming residents and retailers in late 2025. Graywood will continue to deliver exceptional projects in AAA locations for years to come.”

Future mixed-use project developments include: 

  • Mixed-use projects along the Church Street corridor
  • High-rise developments at Young and St. Clair
  • High-rise developments at Vaughan Metropolitan Centre
  • Mid-rise project at Bronte Village in Oakville
  • Low-rise development in Park and Lake in Oshawa
  • Mixed-use project at Fish Creek Exchange in Calgary.
Centricity (Image: Graywood)

Additionally, Marshall says Graywood Developments has expanded its services by establishing an asset management division overseeing a diverse range of property types. This includes industrial, retail, offices, and residential assets – “with over 1.6 billion worth of assets under management.” 

With the success of the retail development at the Peter and Adelaide development, Marshall says they are seeing more interest in retail spaces under their future developments. 

“Following the successful closure of the retail component at Peter and Adelaide, we are now seeing an uptick in interest in our other retail offerings that are currently on the market including Wonder condominiums in Leslieville where we have 10,000 square feet of retail space available, and Scout condos, St. Clair, and Old Weston Road has 7,500 square feet of retail space available. On the horizon, we are set to deliver JAC condos located at Jarvis and Carleton this year where there are a few residential units remaining along with 2,600 square feet of retail space.” 

JAC Condos (Image: Graywood)

Vision of the Peter and Adelaide development 

Peter & Adelaide (Image: Dustin Fuhs)

For Graywood Developments, the vision behind Peter and Adelaide development was clear: combine the past with the future while creating an enjoyable space for residents and the community. 

“Graywood is known for developing in prime locations, and Peter and Adelaide is no exception as this is a key intersection in the Entertainment District of Toronto. When developing such a landmark project like Peter and Adelaide, which is nearly sold out, it was important to take a holistic approach. The incorporation of historical elements retained in the podium mixed with ultra modern amenities and a new grocery store makes this building unique in the city. Yes, we sold nearly 700 units, but we also had the ability to create a neighbourhood amenity, and deliver on the vision of a mixed-use project that meets the needs of a wide range of residents who call this project home.” 

Peter & Adelaide (Image: Graywood)
Peter & Adelaide (Image: Graywood)

The residential building has a lot to offer to new and future residents, such as a gym and party rooms, providing spaces for both fitness and socializing. Additionally, the development also includes a swimming pool on the 19th floor where residents can enjoy the views of the city. 

“Now that the project is complete, it is great to see that vision come to life through the inspiring public realm along Peter Street with the eye-catching V-shaped columns to welcome residents and retail shoppers, to the residential amenities such as the spectacular gym and party rooms on the third floor, and all the way up to the stunning swimming pool on the 19th floor. All these amenities come together to create a sense of community for the residents of Peter and Adelaide.” 

Pizza Pizza Announces BC Expansion with New Multi-Year Partnership at BC Place [Interviews]

Image: Pizza Pizza

Pizza Pizza has launched a multi-year partnership as the official pizza of BC Place, the BC Lions and the Vancouver Whitecaps. 

Pizza Pizza, established in Ontario in 1967, entered the Lower Mainland in 2018 and has grown to over 50 locations in BC.

Pizza Pizza Limited was founded in 1967 in Toronto and has grown to become Canada’s leading national quick service pizza brand with over 775 restaurants across the country. In 2007, Pizza Pizza acquired the Pizza 73 brand, which operates over 100 locations, primarily in Alberta.

Image: Pizza Pizza
Amber Winters

Amber Winters, Senior Director of Marketing, Pizza Pizza, said the brand opened 31 locations in Canada last year.

“We’re always open to more. We’re aggressively expanding our footprint across Canada so we are coast to coast and we added 31 locations last year and we’re looking to exceed that this year and a lot of that is headquartered in BC. We are looking to continuously find ways to connect with the audiences in the markets that we serve and deepen our engagement,” she said. 

“Sometimes that means through these sorts of stadium engagement plans or sometimes it’s just adding more restaurants in the area just to make it as easy as possible to grab a nice slice or order a pizza to enjoy your event or enjoy  your evening.

“For Pizza Pizza, we do look for locations that are quite visible. We do service not only through delivery but also through pickup and walk in traffic. So we like to find places that are high traffic, high visibility and also easy to access. That’s something we’ve found has been very successful in our history and we’ll continue to look for moving forward. We do have some in-seating spaces for customers if they want to eat on site or just want to take it home or wherever they’re heading to, making it accessible for any situation.”

Image: Pizza Pizza

Pizza Pizza has decades of experience feeding sports and entertainment fans, serving millions of slices in stadiums, arenas and festivals across the country. The pizzeria has long-standing partnerships across teams in the National Hockey League, the National Basketball Association, the Canadian Football League, CFL, Major League Soccer and the Professional Women’s Hockey League.

“We have several (partnerships) across Canada. We’ve been in Scotiabank Arena for many, many years. In Montreal, in the Bell Centre. Canada Life Centre in Winnipeg, etc. We have a lot at the pro level to anything in between from the grassroots and professional. We have Pizza Pizza in many, many buildings across the country,” said Winters.

“We feel pizza and sports, any celebratory event, whether it’s a concert or a game, is worth enjoying over a slice of pizza. We believe that Everyone Deserves Pizza and what better way to enjoy an event than to have it a great experience with a nice hot and fresh slice in your hand to tide you over for the evening. We really feel it’s been a real key to our success in our history.

“Since we’ve been in the Lower Mainland since 2018, this is really our first big stadium deal in the market and we’re really excited to bring that consistent experience to the people of BC.”

Image: BC Place

Chris May, General Manager at BC Place, said the stadium is “committed to partnering with brands that share our dedication to delivering exceptional fan experiences.”

Chris May

As the largest multipurpose venue of its kind in Western Canada, BC Place provides a home for international, professional, and amateur sport, entertainment, commerce, cultural experiences, and community gatherings. BC Place is a part of BC Pavilion Corporation (PavCo), a Provincial Crown Corporation of the Ministry of Tourism, Arts, Culture & Sport that owns and operates the Vancouver Convention Centre and BC Place.

Canadian Retail News From Around The Web For July 3rd, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

MPs unite against greedflation and monopoly power in Canada’s food systems—but there’s more to do (The Hill Times)

I Don’t Want to Pay for Things with My Face (The Walrus)

Tim Hortons’ parent company inks two deals to bolster presence in China (CityNews)

Two malls and Montreal’s retail landscape (CTV)

Half a block of Robson Street’s retail strip sold in landmark deal | Urbanized

After ‘encouraging’ results, province extends funding for Winnipeg police retail theft initiative (CBC)

Saskatoon’s Nestor’s Bakery sells to employee group, including four from Ukraine (Global) ****

Apple store leader seeks damages alleging bullying, harassment by supervisor (HRD Magazine)

Fresh St. Market to open on West 4th Avenue in Kitsilano | Urbanized

The Garage Sports Bar finds new home in Bow Valley Square after Eau Claire exit (Calgary Herald)

Some Yukon grocery stores feeling the impact of cyberattack on major food distributor (CBC)

Walmart releases video to celebrate 30 years in Yellowknife (Cabin Radio)

$15M building permit issued for Kelowna’s new Canadian Tire store (Kelowna Now)

Saskatchewan minimum wage set to increase in October, but still lowest in Canada (Global)

Foodie’s Delight opens in Vancouver’s West End (VIA)

INDOCHINO Launches Global Expansion with 60 Locations in 90 Days [Drew Green Interview]

INDOCHINO Toronto King Street (Image: Dustin Fuhs)

After more than seven years of persistence, Drew Green, President and CEO of made-to-measure apparel brand INDOCHINO, is getting his wish.

Drew Green

In September, the global retailer will be opening a location in Century City to strengthen its presence in Los Angeles and Southern California.

Green said the brand is opening 60 new retail locations in the next 90 days.

“It’s a terrific centre,” said Green of the Century City shopping centre. “I would say it’s sort of the crown jewel of southern California in terms of traffic, in terms of our consumer and in terms of brands that we are most alike.

“It’s not an easy place to get in, not an easy place to find the right terms with, but Westfield’s (owner of the shopping centre) been a partner of ours since we started launching retail in 2015 and so it was just a matter of time.

“We’ve got over a dozen locations in California currently. So this isn’t ground-breaking from a geo perspective but I think it’s the right thing for the brand. I think we’re going to do really well there.”

Image: INDOCHINO

Green said the company has been working on expansion for quite some time.

“I can’t disclose the partners that we’re launching those locations with . . . but it is a confirmed 60 locations by the end of September. It’s everywhere from California all the way through to Chicago. It’s going to be a big boost to our expansion,” he said.

“There’s three different formats launching. Three different retail formats. We don’t really do shop in shop. We do showroom in shop. And of course we have our flagships which are our standalone locations and we have a really innovative and cool new concept launching in September which makes up the majority of the 60.”

INDOCHINO Toronto Financial District (Image: Dustin Fuhs)
From the boardroom to the backcourt: Canada Basketball announces INDOCHINO as Official Partner. (CNW Group/Indochino Apparel Inc.)

Recently, INDOCHINO also announced it was partnering with Canada Basketball to launch a limited-edition “Made For You, By Us” custom-lining campaign to celebrate an exciting summer for Canada’s basketball teams. 

Canada Basketball is the National Sporting Organization for the sport of Basketball in Canada.

“For nearly a decade, INDOCHINO has worked with hundreds of professional athletes across several professional leagues, including the annual NBA Draft. This partnership with Canada Basketball emphasizes a continued focus to make bold, fashionable statements for big moments while continuing to enable fans to dress like a pro,” said Green.

Canada Basketball’s Diamond Pattern, Honour Our Past, and Mad Love linings are available and these special edition linings can be selected for all suit, blazer, or outerwear purchases at all INDOCHINO showrooms and online. 

They were designed and developed in close collaboration with Canada Basketball’s national team athletes. Each design celebrates the game of basketball ahead of a historic summer for basketball in Canada. Each custom-lining option will give basketball fans a unique chance to show their pride and passion for the sport and Canada’s national teams.

For each purchase that includes a custom Canada Basketball lining, a portion of the proceeds will go to Canada Basketball to support the game’s growth nationwide. As with every INDOCHINO garment, each complete piece is fully customizable and made to the customer’s unique measurements for a one-of-a-kind, game-changing look.

INDOCHINO Toronto King Street (Image: Dustin Fuhs)
Canada Basketball’s Diamond Pattern, Honour Our Past, and Mad Love linings (CNW Group/Indochino Apparel Inc.)

Earlier this year, Canada Basketball announced a strategic partnership with INDOCHINO becoming the organization’s Official Made To Measure Apparel Partner.

“We built the brand the last decade in partnership with some of the most prolific athletes and historic sports franchises on the planet, the New York Yankees, NBA draft. Really hundreds of athletes and different franchises across North America,” said Green.

“It really aligns. Men and women love sports. And men and women love suits. It’s just been a great way for us to build this business, sell over $1 billion worth of merchandise over the last 10 years, well over $1 billion. And so Canada Basketball I’ve known Rowan (Barrett) since I was a kid. We grew up in Scarborough together, he’s the General Manager of the men’s team. With both men’s and women’s teams having a really great shot at a medal at the Olympics, we thought it was time to do something in partnership and really support the team.

“But more importantly, which is sort of the nuance of the partnership, is supporting basketball across the country. On each suit, we make a pretty significant donation to Canada Basketball and that will hopefully feed the next generation of Olympic athletes.”

Calgary’s West District to Feature Eight-Block Retail High Street [Interview]

The West District (Rendering: Truman Development Corporation)

Calgary-based, family-owned, Truman Development Corporation is creating a massive mixed-use community called West District which eventually will include an unprecedented high street of eight blocks with various retail, dining and entertainment tenants.

Tony Trutina, President of the company, said his father George started buying and assembling the land for the huge development, in the western part of Calgary, about 10 years ago. Today, it’s about 95 acres, a contiguous piece.

The project will eventually have several thousand residential units, several hundred thousand square feet of commercial, retail and office space. 

“This area was just under-serviced,” said Trutina. “There wasn’t really a master-planned community at the time that this started. Ten years ago, 15 years ago, there was none that had a large contiguous land assembly like this one where you could try and do a main street, where you can plug and play certain uses, and program the street, which is not typical.

“Of this scale, I can only think of us that are doing it and that’s really it.”

West District in Calgary (Image: Mario Toneguzzi)
West District in Calgary (Image: Mario Toneguzzi)

The first phase of the development began in 2017. 

“The vision is an  urban main street where you can truly live, work, play, enjoy. You don’t have to be downtown to go to a great restaurant. All the things that you would do like destination kind of shopping which Calgary is, we’re trying to incorporate it all 10 steps from your front door. That was the idea, the concept behind it,” explained Trutina. “And that’s where the main street concept has come from.” 

John Moss, Senior Vice President of real estate firm CBRE, who is handling the retail leasing of the project, said the project is creating an eight city block high street. 

John Moss

“So when you consider Kensington, 4th Street, 17th Avenue and Marda Loop, all of those neighbourhoods are in between four to six blocks max. Truman is being more aggressive, bringing eight city blocks that’s going to impact the whole city,” said Moss.

“This is going to be a destination for people from all over the city who are going to come. In addition to the park that they’ve curated. This is going to be a major mecca. A social media hub for the public art they’re bringing. It’s going to be city renowned.”

Trutina said a public park will be “massive”, one of the largest in the city. It will be finished in September.

The West District (Rendering: Truman Development Corporation)
West District in Calgary (Image: Mario Toneguzzi)

Moss said one of the goals is to bring more daytime traffic to the community.

“Keeping everybody in close proximity to where they live, work and play. The food and beverage program that we’re trying to bring is we want to bring the best of class local operators like the UNA, the Blanco, the Deville coffee that we’ve already started and then start bringing other national, international players just to augment that,” said Moss.

“The food and beverage is always going to be the base. But then we want to start bringing in more fitness boutique, more retail, personal service. Anything from your local fashion retailers. We want to bring that more so you have that walkability and you have a very diverse use. We don’t want to just focus on one, you have to give everybody every offering, and every experience.”

Commercial space will include a 40,000-square-foot Sobeys.

West District in Calgary (Image: Mario Toneguzzi)
West District in Calgary (Image: Mario Toneguzzi)

Trutina said main street will open later this fall and the whole build out of the project will be between five and 10 years.

According to a retail leasing brochure by CBRE, West District’s average household income within a 10-minute driving radius is 152 per cent above Calgary’s and 181 per cent more than Canada’s. Its average household spending is 148 per cent more than Calgary’s and 168 per cent more than Canada’s.

The CBRE brochure says the master-planned community will bring over 3,500 new dwelling units with an anticipated 7,000 + residents with more than one million square feet of office and 500,000 square feet of retail space. The new community will host over 250 new shops and services creating over 5,000 new jobs with an anticipated 60,000+ year visitors.

Currently, the population surrounding the West District is just over 119,000 people within a five-kilometre radius. CBRE says this is anticipated to increase to 160,700 by 2033, growth of 135 per cent in 10 years.

Imagine Exhibitions Sees Success Streamlining its Expanding Business Using Lightspeed Retail 

Image: Imagine Exhibitions

Imagine Exhibitions, which launches and runs themed exhibits all over the world, is using the Lightspeed Retail solution in its gift shops to streamline its business.

Imagine Exhibitions had been using a POS (Point of Sale) system that couldn’t keep up with the size of the company’s catalog and the scale of its operations. The company’s previous system didn’t provide the insights they needed to make smarter business decisions. It also didn’t integrate with the company’s ERP (Enterprise Resource Planning) system, NetSuite.

The company wanted to connect its POS with its ERP, improve data visibility and streamline POS transactions. 

Imagine Exhibitions integrated Lightspeed with NetSuite to ensure all the necessary retail data flows smoothly between the two systems. In doing so, Imagine Exhibitions created a cohesive infrastructure that facilitates better control and visibility across Imagine Exhibitions’ portfolio. 

“We are well-integrated. We’re live on our POS so we have information updating immediately. Our buyers know the sell-through ratios and ship-to-sales numbers right away. We’re able to react really, really nicely,” said Michael Slagle, Vice President of Retail Operations for Imagine Exhibitions. 

With the NetSuite integration, Imagine Exhibitions has all its financial accounts payable under one ERP.  With that, Lightspeed and NetSuite have helped Imagine Exhibitions’ teams to automate their reporting so that they can focus more on high-level activities. The automations also ensure that key members of the team know how the business is performing.

“We’re pulling all the numbers into NetSuite, and we have built our own reports that are automated to email out to the managers. So everyone’s pretty much aware of what trends are happening,” said Slagle.

Image: Imagine Exhibitions

Slagle and his team can now access more sophisticated reports and view real-time data no matter where they are. 

“I love the fact that anywhere I’m at on my laptop, I can pull up and see instant sales. I can just view how our locations are doing at any time. I also love the fact that if we go into NetSuite and we enter a purchase order, we can send it to Lightspeed instantly,” he said. 

Imagine Exhibitions operates in various types of venues—from museums and science centres to zoos and resorts. The exhibits also have a retail component to them, as they typically sell merchandise and souvenirs through gift shops. The exhibition production company has created exhibits such as Downton Abbey, Angry Birds, Titanic, Tutankhamun and Dinosaurs. The target customers for these venues include tourists and entertainment fans.  

The company is based in Atlanta, and it also has the contract for the Harry Potter exhibition world tour.

“I think we’re probably right around 42 exhibitions worldwide right now,” said Slagle.

The payment registers in Imagine Exhibitions’ locations all utilize iPads and Bluetooth scanners, a setup that allows teams to be more agile in-store. Teams can ring up sales with just a few taps while not needing to rely on clunky equipment.

“We wanted to have the iPads so that we could walk to the stockroom to scan products and take inventory. We really wanted to get away from these big, bulky cash registers,” said Slagle.

Image: Imagine Exhibitions

Slagle said that the team usually spends a day training cashiers on product knowledge and systems, and that it helps that they have a solution like Lightspeed that’s powerful, yet easy to understand and use.

“Lightspeed as a tool is very comprehensive. I think it’s one of the best ones with the touch screens. It’s very smooth, very easy. Cashiers generally pick it up in five minutes,” added Slagle.

“What we wanted to do is graduate to a true level of retail, with processing and analysis while having the reporting structure. And very importantly, being able to tie it into our financial software which is NetSuite. Lightspeed fit what we wanted, and it had such a robust reporting structure that is very easy for cashiers to use. The integration to NetSuite was relatively easy, and it’s a great system that we felt we could use in a lot of different places.

“We have a POS system that we can depend on to give us the answers we need. The POS system is also user friendly, it’s easy to train on, and we feel comfortable using it. But ultimately, it’s a system that has literally integrated into not just our system but in our way of doing business in such a way that everyone is really not used to it but very comfortable with it. It’s state of the art from the standpoint it’s fast. I can be on a plane and get information if I need to.”

If you want to know your business and you want to be able to track your business and you want to be able to understand what’s happening with your cost of goods, Slagle said Lightspeed is as good a system as you’re going to see.

Imagine Exhibitions currently predominantly uses Lightspeed in the United States.

Lightspeed Commerce is a one-stop commerce platform, empowering merchants to provide the best omnichannel experiences.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange. With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.

For more information, visit Lightspeedhq.com

*Partner content. To work with Retail Insider, email Craig Patterson at: craig@retail-insider.com