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Controversial ‘Steal from Loblaws Day’ on May 12 Won’t Foster Meaningful Change [Op-Ed]

Retailers in Canada have some serious work to do to rebuild trust and demonstrate their commitment to both ethical practices and community well-being. THE CANADIAN PRESS/Nathan Denette

Posters declaring May 12 the first annual “Steal from Loblaws Day” began popping up across Toronto the last week of April. They have since spread, and have been sighted in Atlantic Canada as well.

The appearance of these posters has sparked intense discussions both online and offline. While some appear to support it in the face of perceived corporate greed, others have condemned the promotion of theft as unethical and illegal.

The appearance of these posters coincides with calls for a boycott throughout the month of May. However, it’s important to note these two events are not connected: the organizers of the boycott have made it clear they do not support the calls for theft.

Although it may be rooted in legitimate grievances, the campaign behind the posters is illegal and fails to achieve its intended objective. Instead of fostering meaningful change, it risks undermining social cohesion and the economic stability of communities.

Canadians are frustrated

The motivation behind both the posters and the boycott stem from growing frustration with rising grocery prices, often attributed to “greedflation” — a term describing how corporations leverage inflation to raise prices and bolster profits.

Loblaws’ record-high profits and recent corporate practices have made it, in particular, a target of consumer outrage. Loblaw chairman and president Galen G. Weston, for his part, has called the accusations of profiteering “misguided” and “untrue.”

The misconception that large corporations like Loblaws can simply absorb losses from theft without consequence is a significant misunderstanding fuelling the calls for theft as a form of advocacy. A CTV News segment about the posters promoting theft from Loblaws that began circulating online at the end of April.

The ripple effects of shoplifting extend far beyond the immediate loss of merchandise. While individual instances of theft might appear insignificant, they accumulate, forcing retailers to make difficult decisions such as reducing operating hours, altering product selection, increasing prices and reducing employee benefits.

These actions can unintentionally harm the very communities the organizers aim to help.

The misguided Robin Hood mentality

Another common self-justification for shoplifting from large retailers stems from the perception of redistributing wealth — from the affluent to the less fortunate. This Robin Hood mentality, while seemingly noble in intent, fails to account for the significant adverse consequences inflicted upon employees and honest consumers.

These groups face the brunt of the repercussions as businesses, in response to losses, are compelled to increase prices and reduce the quality of services in an effort to bolster security measures and mitigate financial damage.

This approach to social justice, by focusing on immediate redistribution, ignores the broader implications such actions have on the community. The direct impact on businesses is just one aspect. The ripple effects extend deeply into the lives of everyday individuals who rely on these businesses for their livelihoods and services.

When prices increase and service quality drops, it is not the corporate executives who suffer, but the average employees and consumers who find their costs rising and their shopping experiences diminished.

Moreover, this kind of mentality perpetuates a cycle of distrust and economic hardship rather than alleviating it. By undermining the rule of law and societal norms, such actions foster an environment where dishonesty becomes normalized, and mutual trust— the foundation of any stable community — is eroded.

Rather than achieving any meaningful poverty reduction, this misguided attempt at social justice often leads to tighter community divisions and heightened security environments that serve as deterrents to the welcoming, open nature of community spaces.

Rethinking corporate accountability

It is important to note that while the goal of addressing economic inequality is valid and necessary, the means of achieving it through acts of theft under the guise of wealth redistribution is counterproductive. It does not bring about true social justice but instead entrenches the very disparities and distrust it seeks to eliminate.

To genuinely assist those in need, it would be more effective to engage in sustained advocacy for systemic change, support community-enhancing initiatives, and participate actively in democratic processes that aim to reform the structures perpetuating economic inequality.

A close up of a hand holding a grocery flyer
Galen G. Weston, Chairman and President of Loblaw Companies Limited, holds a folder containing a discount flyer as he waits to appear as witness at the Standing Committee on Agriculture and Agri-Food investigating food price inflation in Ottawa, in March 2023. THE CANADIAN PRESS/Spencer Colby

The growing frustration with corporate practices certainly warrants attention and highlights a call for action. However, the endorsement of theft as a method of protest is overshadowed by more effective and ethical accountability measures.

Those seeking change might consider engaging in constructive dialogue, supporting businesses committed to ethical practices, or advocating for legislative reforms. For instance, the House of Commons committee is urging major retailers like Loblaw and Walmart to sign a voluntary grocery code of conduct. This code seeks to ensure transparency and fairness in pricing and supply chain practices. These methods provide avenues for expressing concerns without breaching ethical, legal and social boundaries.

By championing transparency and pushing for reforms, consumers can influence business operations in a more meaningful and law-abiding manner and make a significantly stronger case for change.

These approaches address grievances and promote a fairer economic system by upholding principles of justice and equity without resorting to actions that undermine the very communities they aim to uplift.

Rebuilding consumer trust

It is clear that large grocery retailers, including Loblaws, must engage in serious reflection and proactive measures to address consumer outrage about the cost-of-living crisis. Retailers need to address the root causes of public discontent stemming from perceptions of corporate irresponsibility and economic disparity.

Retailers can strengthen their relationships with the communities they serve by initiating dialogue with consumers and local leaders to better understand and address their concerns.

Implementing and highlighting programs aimed at economic assistance for underprivileged shoppers or contributing more significantly to local causes can also shift public perception and foster goodwill.

Ultimately, retailers in Canada have some serious work to do to rebuild trust and demonstrate their commitment to both ethical practices and community well-being.

This proactive approach can be the way to go to discourage destructive actions like retail theft and promotes a more harmonious relationship between large corporations and the communities they serve, ensuring long-term sustainability and community support.

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Omar H. Fares

By Omar H. Fares , Lecturer in the Ted Rogers School of Retail Management, Toronto Metropolitan University.

Anatomy of a Leader: Gillian Stein, CEO of Henry’s

Anatomy of a Leader: Gillian Stein, CEO of Henry's

Under Gillian Stein’s leadership, Henry’s has transformed from a traditional electronics retailer into one that encourages and builds on its customers’ creativity and passion.

And her journey to the role as company CEO was a natural progression in her career as she eventually took over the family business.

Henry’s was founded by her great grandfather in 1909.

“Growing up in the business I would have spent my PA days and weekends and special events things like that, I would have spent lots of time helping out in the store. But I would say the biggest part was the conversation around the dinner table. Every night we would have talked about what was going on in the business, what kinds of deals were going on. Even when I was little my dad (Andrew) was always talking about the deals that he was making. He loved a good deal,” said Stein.

“And whether it was understanding what was going on with customers, with products, with the bank, all of those pieces would be something we would talk about at dinner.”

Image: Henry’s

Stein was born and raised in Toronto. She did a Bachelor of Commerce at McGill University then a Masters in International Development at the University of Sussex in England.

Stein is a strong believer in education. She’s also taken Project Management at York University, the Graduate School of Business Executive Program at Stanford University and the YPO Presidents Program at Harvard Business School.

“I love learning,” she said.

“I don’t know where that came from. I’ve just always been somebody who likes learning and I’m curious and I like to ask a lot of questions. And I love the executive programs, that style of learning, because it’s all case studies and you get to dive deep into a company and analyze it. But it’s also that I’m sitting around the table with a bunch of other CEO’s. So we all get to dive in together and I get to hear what they think of a company and we put our minds together and come up with something and the professor usually comes and blows our minds with something totally different. It’s fun.”

When she first started at university, Stein was in accounting and quickly made the switch to marketing because she realized she was far more of a creative mind.

“And then I actually augmented it after taking the business piece, I went and did international development. I had a real interest in corporate social responsibility. To me, it was about blending these two worlds of business and how do you make business sort of come back to the family values and growing up in the family business that the business can have a really positive influence on the communities that you live in. So how do you make business a force for good and that’s where that international development piece came in.”

Image: Henry’s

Stein spent the first part of her career working in corporate social responsibility.

“When I first graduated from undergrad I worked in the business. I worked in accounting. I worked in marketing. And I spent some time at the front cash which is good to learn what that experience is like. It’s important,” she said. 

“But when I graduated from doing my Masters I actually worked at the UN (United Nations) in the Division for the Advancement of Women. I worked on gender Issues.”

Growing up surrounded by so many incredibly talented photographers, she never considered herself a photographer but she had a love and appreciation for the art.

“I did enjoy it and I dabbled in it in high school. In university, I had a dark room. I absolutely was into it and enjoyed it but I’m nowhere close to the level of experts that I’ve been surrounded by growing up,” she said. 

Image: Henry’s

Retail is hard and growing up watching her father, seeing the level of stress that he had, scared Stein. It wasn’t something that made a young person want to follow in those footsteps. At that point in time, her father was working incredibly long hours, six days a week. The only reason he didn’t work seven was because stores were mandated to be closed on Sundays. 

“And my dad had a heart attack when he was really young. He was 47 when he had a heart attack. And so to me retail was not something I wanted to get into when I was younger. That wasn’t the path that I thought for myself. I always had a ton of respect and passion and admiration for the business but it wasn’t something I wanted for myself,” said Stein.

What changed?

“I changed and the business changed. I think it was important that I forged my own path and so I built my own career, particularly spending time, the last role I had before I joined the company I worked in ESG investing long  before anybody knew what ESG meant,” she said. “What was amazing was coming up with ways in which you could actually objectively rate a company’s ESG performance. It was fascinating and I spent a lot of time looking at different cross sections of companies.

“But the thing I kept coming back to was that it was the values that I had were the values that the family business had. So a combination of the experience in ESG investing along with doing a lot of work in project management at that point I felt Henry’s was in a position where I could bring value. That was really important for me. If I was going to work in the company I wanted to make sure that I was adding value and if there was a role and I wasn’t there just because of my last name.

“For me it was recognizing that I could actually work in a company that espoused the values that I felt so strongly about and I could bring my experience in project management and did a lot of work in strategic initiatives when I first came back. So it was a combination of both the business changing and myself growing into the roles.”

Gillian at Henry’s Church Street Grand Opening (Image: Henry’s)

As a people-first leader, it’s important to Stein that her role extends well past driving the bottom line. Corporate social responsibility and employee well-being are critically important to her.

“I am a very collaborative leader. Something I feel very strongly about is vulnerable leadership and really making sure that I bring my whole self to work every day and people see me as a human that’s approachable, that they can relate to,” added Stein. “I feel very strongly that you need to be able to put your ego at the door, check it at the door, and you can surround yourself with people who are smarter than you.

“To me it’s about hiring and finding experts in their respective fields and listening to them. My job is to bring those people together to solve problems but I’m not the one that’s going to be the smartest person who is going to be able to say this is what we need to do and why.”

When it comes to a family business, there are more emotional dynamics going on than a ‘regular’ business. Stein said it’s important to be able to set boundaries.

“We get together every Friday night with my extended family for dinner and it’s important on those nights that we don’t talk about business or at least don’t only talk about business. It’s hard not to talk about it at all but it is important because we all need to have some boundaries. I’m not going to suggest that when you’re a CEO you can just shut off work but we all need to have a little bit of work life balance especially when your kids are around. It’s great for the kids to hear about business and to learn but you also need to make sure that you can talk about other things. Boundaries are important,” she said. 

“And being able at times to take the emotions out of it. In some way the emotion is helpful because it allows you to think longer term, your legacy is important. So sometimes it will help your decision making but at other times you have to be able to put that aside and say no this is a business and I’m going to treat this like an asset and take that emotional tugging out of it.”

Image: Henry’s

Stein is an advocate for mental health and has been recognized for her work to reduce the stigma associated with mental health in the business community. In 2022, she was a recipient of the Top 25 Women of Influence award. She has been open and public about her bipolar disorder.

“The stigma is still so very real, particularly in the business community. People don’t talk about it. Statistically we know it’s impossible that I’m the only CEO with a mental health diagnosis. We know that’s impossible. Yet I’m the only one who has been public about it,” she said. “And so we need to set an example for people where they can feel psychologically safe at work . . . We want our employees, we want everybody to be as engaged and feeling as well as possible so that they can contribute and be productive.

“But somebody needs to set that example and that modeling in leadership is really important. I felt that was an opportunity that I had because of the position I was in and if I didn’t take it then shame on me.”

Edmonton’s Whyte Avenue Seeing Vacancies as Optimism Grows for Future Vibrancy Post-Pandemic [Interviews]

Whyte Avenue in Edmonton (Image: Mario Toneguzzi)

A popular retail and hospitality strip along Whyte Avenue in Edmonton is experiencing a transformation these days with several opportunities for new tenants or new property owners.

As pedestrians stroll along the main few blocks along this high street, they will notice a number of for sale and for lease signs throughout.

Kevin Glass

Kevin Glass, Senior Associate with Marcus & Millichap, which has listed the Army & Navy Department Stores building for sale, said the pandemic beat up Whyte Avenue for a couple of years.

“We saw an exit from a decent amount of kind of any of the larger brands. They felt they didn’t need to be there. Leases were up. So they were just moving out. So there was definitely a fair amount of closures and challenges for one to three years,” said Glass.

“From our end of it, the feel we have on Whyte Avenue is that there definitely was a slow down, a hit and a lot of challenges through that period and that was pretty evident. 

“I think in the last year we’re still dealing with looking at a lot of some of the challenges that were there. But the energy levels have shifted. There’s been some new restaurants opened. There’s decent life even just a bit off Whyte there . . . You’re definitely seeing new energy. There’s a few different deals that are happening that are in progress right now. We’ve had some good interest on the redevelopment of that Army & Navy building. If you can take that building and activate that again that’s a big chunk there. That makes the feel change a lot. It’s not just one single small unit. We’re working through some stuff there. I can’t really share too much. It’s still pretty early. There’s been interest. We’re zeroing in on something here that hopefully will come to fruition and ultimately will help bring back life to that specific area.”

Whyte Avenue in Edmonton (Image: Mario Toneguzzi)

Glass said from a high level it would be easy to look at all the signs and wonder if the avenue is dying but there are new businesses opening along the popular strip and people continue to visit the area.

“There’s demand there still. It’s not like a complete there’s air out of the tire,” he said. “It just takes time to fill some of those bigger vacancies and to make that impact.

“I think there’s some good optimism that we’re on the trend upward and that we’re going to keep filling those holes and bring that vibrancy back.”

Glass said the key selling point of Whyte Avenue is that it’s pretty much Edmonton’s high street. It’s a walkable, pedestrian friendly area with the university nearby, residential nearby, arts and culture, and the farmers’ market as well. 

“You’re not going to really replace or duplicate that in any other spot in Edmonton. Even if there’s been some hard times through COVID you’re still looking at that as a bit of a beacon of that high street,” he added.

Whyte Avenue in Edmonton (Image: Mario Toneguzzi)

Cherie Klassen, Executive Director of the Old Strathcona Business Association which includes Whyte Avenue, said there were 30 new business licenses in the first quarter of this year in the business district. 

Cherie Klassen

In 2023, the vacancy rate was 10.5 per cent which was a six per cent decrease from the same time in 2022, which is measured for close to 400 businesses in the business improvement area.

“There’s certain blocks that we’ve seen especially since COVID that have had sort of a little impact with businesses closing down. I’ll use the Army & Navy block as that’s probably the most prominent. It’s a big building and once that was vacant, and that goes back to pre-COVID, that really makes the block look like it’s empty,” said Klassen.

“There is good news though. We’ve been tracking our vacancy rate since 2020 and it’s been steadily going down.

“So I think sometimes perception versus reality isn’t almost the most accurate but understanding that when you do have big buildings that are vacant for a long period of time it doesn’t give the greatest perception.”

She said new residential developments are also underway in the area.

“There’s good things coming,” added Klassen. 

“A large part of what we’ve done at the business association has been research into understanding why people come here and repeatedly visitors tell us they come here to experience anything that the area has to offer. They will park down here, spend the day and just walk and discover. So we know we have a lot of destination type shoppers and a lot of people that are coming to explore which is an amazing type of customer base and visitor base.

“We really want to cultivate a space that is a destination and create spaces for people who want to come and linger and hang out and spend lots of time and spend the whole day here. We know that when people spend more time here they spend more money.”

Klassen said “why Whyte Avenue has always kind of risen from the ashes when there’s been an economic downturn” is because it has a number of elements that make it attractive for consumers and businesses – its location, the streetscape, diversity of businesses, amenities nearby.

Consumers in Canada Want Lower Food Prices, which could Compromise Food Security [Op-Ed]

Safeway Produce Section in Winnipeg, MB (Image: Field Agent Canada)

We are examining a significant shift toward food disinflation in Canada since January 2023, when food inflation reached an apex of over 11%. Currently, the inflation rate in grocery stores has moderated to less than 2% and is projected to dip below 1% by the summer. This phenomenon mirrors a broader global trend that reverses the steep food inflation observed over the past 18 months.

Globally, food inflation rates now suggest that escalating food prices are becoming a less pressing concern. For example, Germany, which experienced a dramatic peak at nearly 22% just 14 months ago, now reports a food inflation rate of only 0.15%, indicating that prices have largely stabilized. Similarly, in France, food inflation stands at 1.2%, and in the U.S., it is 2.2%. In most developed countries, the control of food inflation signals potentially good news for consumers worldwide. While some critics attribute higher food prices to the greed within the food industry, it was in fact global factors that were largely responsible, and their effects are evidently diminishing.

Metro Front Street (Image: Dustin Fuhs)

Despite these trends toward stabilization, many Canadians continue to harbour hopes for food price reductions of 15% to 20% to levels seen pre-COVID. Such expectations are not only undesirable but quite reckless. The financial framework of the entire food supply chain has fundamentally changed—wages have risen, along with the costs for packaging and all materials required for the distribution and transportation of food. General inflation does not discriminate, impacting every sector, including the food industry, from farm gate to store. Restaurants are experiencing these impacts more acutely than retail outlets, with menu prices continuing to rise by as much as 5%, a trend that could persist.

Nevertheless, some food prices in Canada are decreasing, a trend that has been evident for a few months. Statistics Canada is likely to confirm this in the coming weeks. This reduction is the break many consumers have been anticipating amid rising mortgage rates and debt burdens, leading to approximately 15% less spending at the grocery store compared to last year. In response, Canadians have opted to trade down wherever possible when purchasing food. Lower prices in certain categories provide much-needed relief for those significantly struggling.

By the end of the year, deflationary pressures may become evident in grocery stores, potentially resulting in the average food basket costing less compared to last year. Such trends are not unprecedented in Canada, which experienced a negative food inflation rate from October 2016 to May 2017, and briefly in 1992.

While these developments may be welcomed by consumers, they spell less favorable conditions for the food industry. Deflationary cycles may compel companies to divest, curb their innovative ambitions, and focus solely on operational essentials. Growth aspirations, which help the sector expand, allow consumers access to new products and enhanced quality.

However, concerns about how grocers will maintain their financial health should not cause undue alarm. Even if revenues decline, major retailers like Loblaw are likely to maintain their bottom line by increasing pressure on suppliers. The real challenge will be faced by manufacturers, who will encounter greater demands from grocers to finance potential losses through higher fees and price squeezes.

Although Canadians might take issue with these practices, the costs are significant over time. As the erosion of food manufacturing progresses, so does our capacity to support farmers and control our supply chain, protecting ourselves from major macroeconomic forces like currency wars and fluctuations in energy costs. For instance, Grupo Bimbo, a major bread manufacturer, recently closed its plant in Lévis, Québec. This closure is part of a broader trend, with at least three other food manufacturing plants shutting down in Canada in the last six months, echoing similar events in 1992 and 2017. More closures are likely on the horizon.

While lower prices may be appealing, a weakened domestic food supply chain could have far-reaching consequences. Given the complexities of food distribution in Canada, caution is advised regarding desires for significantly lower food prices.

TCX Travelers Currency Exchange to Expand Footprint with New Locations in BC, Alberta, Ontario [Interview]

Image: Travellers Currency Exchange Canada

Travelers Currency Exchange (TCX) is planning to expand its footprint in Canada.

Tony Flanz, President of Montreal-based Think Retail, which consults and represents international, national, and regional retail chains and is helping TCX in its expansion, said the company plans to open three new locations this year.

Tony Flanz

“Offering experienced, secure and reliable services, TCX brings to the table more than 40 years foreign exchange experience,” said Flanz.

“This marks the next phase of the company’s expansion in Canada.

Image: Travellers Currency Exchange Canada
Image: tcxcanada.ca

In 2022, TCX strategically gained a strong hold of the market, taking over former International Currency Exchange locations in enclosed malls across the country and converting them to the TCX banner. 

“We’re looking to open three kiosks. The markets of interest are B.C., Ontario and Alberta. The focus is on super regional malls. The size required is between 100 and 150 square feet.”

Currently, TCX operates two locations in British Columbia, one in Alberta, four in Ontario and nine in Quebec. The most recent opened in 2023 at Carrefour Angrignon in LaSalle. 

“As travel, and with it the demand for foreign currency, continues to grow, the idea is to be easily accessible to customers. TCX is known for making the process of buying any type of currency easy and stress-free, with a handy Click & Collect service—customers simply order currency online and pick up at a convenient location, namely a shopping centre,” said Flanz.

Image: Travellers Currency Exchange Canada
Image: TCX

TCX describes itself as “a foreign exchange provider that you can count on. Your travel money is important to us, which is why we do everything we can to help your purchase go smoothly. We believe that you should be able to concentrate on what matters-enjoying your time away. Experienced, secure and reliable, we have been taking the hassle out of foreign exchange for over 40 years.”

Customers can order currency online and pick up cash from one of the branches.

Canadian Apparel Market Outperforms Overall Retail with Strong Sales in Women’s and Luxury Segments: Trendex Report

Yorkdale Shopping Centre (Image: Craig Patterson)

A new report by Trendex North America, a marketing research and consulting firm, said Canadian apparel retail sales growth slowed in 2023, but certainly exceeded the reported 2.2 per cent in total retail sales last year. 

The report said the specific growth rate cannot be determined as Statistics Canada changed during 2023 its methodology for reporting apparel sales. But what can be determined by Statistics Canada’s new data set are: Apparel sales totaled C$37.6 billion in 2023; Sales in apparel specialty stores increased a strong 6.8 per cent; and Women’s apparel sales increased at a faster rate than men’s sales.

Randy Harris

Randy Harris, president and owner of Trendex North America, said 2023 was a pretty good year for the Canadian apparel market.

“The growth in the apparel market was greater than the two per cent growth in overall retail sales. So there is not a whole lot of indication that consumers were being squeezed by inflation and high interest rates as it affects their apparel purchasing behaviour,” said Harris.

“Apparel was one of the standout categories last year that the government tracks. Women’s apparel grew faster than men’s with all women’s categories increasing. When we look at the specific segments of the market from a channel standpoint, sporting good stores were probably the big winner and that is because of the addition of stores like Decathlon and an increasing apparel offering by retailers like Sporting Life. 

“The other outstanding segment is the luxury apparel segment which probably grew at about 10 per cent last year and there were two major reasons for the growth. One is the rebound in tourism, especially from Asia. And number two is the expansion in the number and quality of doors of luxury retailers. So everything that you’re seeing on the Mink Mile (Bloor Street in Yorkville) or in Yorkdale where luxury retailers are expanding their stores or upgrading them is having an effect on sales.”

PLUS CF Pacific Centre (Image: PLUS)

Harris said another segment that is growing is the resale apparel market – the fastest growing segment in the market.

“That’s because there are consumers that have been stretched financially and that segment has gravitated towards the resale apparel segment. Also it’s kind of an in movement with younger people to say I bought my stuff at a Salvation Army or a Goodwill. It’s kind of an in thing right now. And the other thing is there’s some general concern about the issue of sustainability but I’m personally not convinced to the degree that Canadians are actually buying a product because it’s been used as opposed to buying a new product. Conventional wisdom is saying that but I’m not sure that’s in fact as important as people think it might be. I think only time will tell about that.”

Harris said other winners last year were apparel retailers who cut back their inventory levels dramatically. It had a very little effect on their sales but it did improve, relatively speaking, their profitability.

“Retailers really made an effort last year like Reitmans to cut back their inventory levels. It’s very hard to give specific numbers in terms of what an individual retailer did because very few retailers as you can imagine publish those numbers,” he said.

“But we did have an eight per cent drop overall in apparel imports last year which was unheard of. Nobody has talked about that.”

The only loser last year for apparel was ecommerce, said Harris.

“In the United States, apparel ecommerce fell one per cent and we think in Canada it fell between one and three per cent,” he said. “One of the reasons that apparel ecommerce did not grow is that luxury apparel ecommerce did not grow. This is the same thing that’s happening in the United States. People have decided that when it comes to buying a luxury item they would rather go into a store, feel it and touch it and see how it looks for them.

“Now that we have an increasing number of luxury retailers, people want to go into those stores and buy it. They don’t want to order something online when they can go in and try a number of them. 

“The other thing that’s interesting is with the growth of SHEIN and Temu, these are low priced ecommerce retailers. So what’s happening is the more the consumer buys them they’re not buying from other traditional apparel retailers whose prices on average are higher. What you have is the same number of units being sold via ecommerce but they’re less dollars.”

SHEIN Vancouver Pop-up (Image: SHEIN)

Some key findings from the Trendex report:

  • Not surprisingly after 2022, a “gang buster” year, sales for men’s apparel in 2023 reverted to a more normal 5.4 per cent growth rate;
  • The one men’s statistic for 2023 that didn’t come as a surprise was the 2.0 per cent decrease in men’s suit/sport coat sales. The decrease came on top of an 27.6 per cent increase in 2022 as men returning to the office had the need to either purchase new styles or purchase larger size suits post-COVID;
  • Women’s apparel sales (+14.5 per cent) increased at a faster rate than men’s sales (+5.4 per cent). A real surprise was the 19.9 per cent increase in juvenile apparel sales;
  • The large increase in women’s apparel sales seemed to have occurred across the board as all women’s merchandise categories registered double-digit increases. Outerwear (+23.3 per cent) and hosiery (+25.4 per cent) registered the largest increases, while dresses/suits (+13.7 per cent) and lingerie (+14.3 per cent) had the smallest growth;
  • Sales in apparel specialty stores, the largest channel of distribution for apparel increased 6.8 per cent in 2023 and was up 14.5 per cent from pre-COVID (2019) levels. The largest provincial gains during 2023 in apparel specialty store sales occurred out west in Alberta (+10.3 per cent) and British Columbia (+13.3 per cent). Sales in Saskatchewan (-1.4 per cent) decreased, while Ontario’s growth (+2.1 per cent) was less than Quebec’s (+6.4 per cent);
  • Apparel retailer bankruptcies were for all practical purposes nonexistent, however with little notice, many apparel specialty chains closed underperforming stores;
  • The number of sporting goods chain doors continued to increase and in the process negatively affected Sport Chek’s corporate share of apparel. Overall the sporting goods channel gained the most market share in 2023
  • Non-traditional mall experiences drove mall traffic back almost to pre-COVID levels;
  • Luxury apparel sales growth exceeded that for the total market as a result of a resurgence in foreign tourism and the expansion of key luxury apparel sites (e.g. Yorkdale;
  • Luxury apparel brands continued to open/expand flagship stores. The result was a decrease in luxury apparel e-commerce sales;
  • Better/luxury casualwear was the strongest performing segment of the men’s apparel market;
  • Holt Renfrew’s share of the women’s luxury apparel market increased as a result of Nordstrom’s demise and the continued expansion of its own concessions model;
  • Winners was Canada’s largest apparel retailer. The 10 largest apparel retailers accounted for 34.7 per cent of the market;
  • H&M (+8.9 per cent) and lululemon Canada (+10.5 per cent) recorded the largest increases in apparel sales;
  • Thirteen foreign apparel retailers entered Canada in 2023 versus nine  in 2022;
  • Although it is early, Trendex is forecasting a 2.8 per cent increase in 2024 Canadian retail apparel sales.

John Fluevog Exec Discusses Brand History, Marketing, and the Future of Footwear [Video Interview]

John Fluevog Exec Discusses Brand History, Marketing, and the Future of Footwear [Video Interview]

Craig interviews Stephen Bailey, Chief Marketing Officer of iconic Vancouver-based footwear brand John Fluevog. They discuss the evolution and unique positioning of John Fluevog Shoes within the footwear industry. Bailey reflects on his 20 years with the Vancouver-based company, emphasizing its dedication to creating “unique soles for unique souls.” He describes how the brand’s independent spirit and medium size allows for a personalized connection with customers, which is central to its retail strategy. Bailey also discusses Fluevog’s choice to manage its retail distribution through 24 stores globally, after a shift away from wholesale due to the desire to control brand presentation.

They discussion shifts to the significant impact of the pandemic on retail strategies, where John Fluevog Shoes quickly adapted to changing consumer behaviours and increased its focus on direct-to-consumer sales. This shift included enhancing the online shopping experience and integrating store-based fulfillment to maintain inventory efficiency and customer engagement. Bailey points out the importance of in-store experience in creating lasting customer relationships, sharing anecdotes that demonstrate the brand’s commitment to exceptional service and community building among “Fluevogers.”

They then discuss John Fluevog’s approach to collaborations and innovations in the footwear industry. Bailey highlights partnerships with iconic designers and how these collaborations reflect the brand’s authentic approach to fashion. Looking to the future, he speculates on the trends including customization and on-demand footwear, suggesting that John Fluevog Shoes is well-positioned to adapt to these evolving industry dynamics due to its agile business model and commitment to unique, high-quality designs.

Episode Sponsor: 

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

The Behar Group Realty Expands Westward with New Offices in Vancouver and Calgary, Hires Industry Veteran Larissa Jacobson-Rooke to Lead Growth [Interviews]

The Behar Group Signage at 158 Front Street in Toronto (Image: Dustin Fuhs)

The Behar Group Realty Inc., Brokerage began as a family business in Toronto in May 1992. Avi Behar and Greg Evans completed the succession plan for ownership and management in 2017, launching what they affectionately call The Behar Group 2.0

Larissa Jacobson-Rooke

Now, after growing to 60 people with a thriving brokerage and advisory business in Ontario, the company is expanding its footprint to Western Canada, opening offices in Vancouver for the B.C. market and in Calgary for the Alberta market.

It has hired Larissa Jacobson-Rooke, a veteran in the commercial real estate industry formerly with QuadReal, as its Executive Vice President, Western Canada to spearhead growth in the region. 

Avi Behar, Chairman and Chief Executive Officer and Broker, of The Behar Group, said the province of Ontario has been the company’s domain with the Golden Horseshoe Area being its core geographic node.

“Over the years, we’ve expanded our business across Canada, the United States, and beyond, typically through strategic partnerships with other brokerages or with other best-in-class consultants in various markets,” he said. “We’ve always been very client focused, and we’ve endeavoured to always do what’s best for the client. That means engaging the best in any given market.

Avi Behar

“Establishing a formal presence in Western Canada is a natural transition for us. Many of our clients on the landlord, tenant, buyer, and seller sides have continually pursued business outside of Ontario. We’ve been intrigued with the idea of developing offices outside of Ontario, and Western Canada seems to be the logical next step. However, we never wanted to do it without having the right individual who could properly grow and expand our platform.”

thebehargroup.com

Greg Evans, President, Broker of Record, for The Behar Group, said the company doesn’t grow because of a simple desire to grow but organically because “of a magnetism we’ve been very proud to develop in our company brand and in our company culture.”

Greg Evans

“When we think about expansion to other provinces, it’s really just an extension of what we’re doing now in Ontario. It’s not really about the province per se. It’s really about the people and Larissa became an obvious extension of our company culture even before she joined us,” said Evans.

“That was the catalyst. I’m quite conservative in terms of our growth plans and I would rather be small and mighty and punch above our weight class as we’ve been accused of doing for many, many years rather than grow too fast or too large. For me, expansion was a very methodical process. We evaluated the business opportunity, knowing that when we dedicate our attention and our resources to business we’re successful in what we do. Adding Western offices is very much a long-term, non-impulsive implementation of a plan.”

Image: The Behar Group

Evans has been working on the compliance elements of expansion. In the last few months, the company has been registering The Behar Group Realty Inc. to be licensed to trade in B.C. and Alberta. 

“I have enjoyed  working with and getting to know Avi and Greg, over the last year.Their philosophy behind how they handle clients in everything was huge for me, it just felt like a natural fit.,” said Jacobson-Rooke.. 

Prior to joining The Behar Group, she was Vice President, Retail Leasing with QuadReal Property Group. Before that she had also been Director of Leasing for Bentall Kennedy and Sales Representative with CB Richard Ellis. 

“I am excited to spearhead the growth in Western Canada for The Behar Group, a leading boutique brokerage firm in Canada. Finding alignment of values is key for a move like this, and I appreciate and align with the values of integrity, authenticity, creativity and collaboration of the leadership and team members at The Behar Group. I look forward to supporting the needs of our Landlord, Tenant and Investor clients while building the platform and business further in Western Canada,” she added.

While The Behar Group is best known for retail landlord and tenant brokerage and advisory work, the full-service brokerage team is active in all asset classes including land sales, investment properties, automotive, medical, entertainment, and hospitality.