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‘Arcadia Earth’ Experience Concept And Travel Exhibit Opens At The Well in Toronto [Interview]

Photo: Arcadia Earth

As tourism season is approaching, Arcadia Earth in Toronto is preparing by extending opening hours, adding activities, and is looking at hiring additional staff for the anticipated higher visitor numbers. To inspire people across Canada, the brand is also looking at introducing a travel format so more people can enjoy its exhibit and learn about sustainability. 

Arcadia Earth is a multi-sensory interactive experience concept that combines creative art installations and exciting technology to inspire visitors to take action towards a more sustainable future. It recently opened at The Well in Toronto.

Photo: Arcadia Earth
Photo: Arcadia Earth

“We are just planning what we need to be able to accommodate a full house almost every day. We are planning on potentially opening at least six days a week instead of five, potentially even seven days a week. But I am kind of in learning mode right now of what the potential tourism season is in downtown Toronto for us. We are anticipating almost every day it will be like a Friday or Saturday, which we are super excited about and just about ready,” says Craig Perlmutter, president of Arcadia Earth. 

To add more to the exhibit, Arcadia Earth is also looking at adding new activities, such as arts and crafts and adult-friendly nights. 

With already hitting 40,000 visitors, Arcadia Earth will be expecting more during tourism season. 

Photo: Arcadia Earth

Full-day experiences 

As The Well continues to open, it extends awareness and people’s time at Arcadia Earth.

One big section retailers at The Well are waiting for, is the food hall, which is anticipated to open before the summer. The food hall, called the Wellington Market, will be about 70,000 square feet and will be offering higher-end options. 

“The Wellington Market will attract traffic, so we have been currently bringing our own traffic to the exhibit – but a lot more people will walk up during the summer once that opens. A lot of the questions we get when people leave is about where they can go to eat and to have this food offering, no one is ever going to ask us that question anymore. It is going to look incredible and I think it is going to be great.”

In addition to the food hall, The Well has other offerings that will bring traffic to Arcadia Earth such as light shows, entertainment, and food tastings: “I think they are going to be doing a lot more of that through June, July, and August to attract more people and make sure people come, stay, and hang out. I am super excited to see what they have in store for us.” 

Guests can also shop at the exhibit in its marketplace, where “greener, eco-friendly, and healthier” products are available. 

“At our marketplace, we are trying to highlight products and entrepreneurs that are truly trying to make a difference. Our hope is that if people are inspired about one or two things within the different rooms of the exhibit – they will come out into the marketplace and see a few different connections back to some of those rooms.” 

Most of the brands showcasing at Arcadia Earth are Canadian and Perlmutter says a lot are female owned. The exhibit is always looking for new brands to include and has a steady stream of applications. 

Photo: Arcadia Earth
Photo: Arcadia Earth

Adult friendly nights 

Arcadia Earth is working on bringing more adult-friendly nights, extending the immersive experience into the evening.

These events will feature a unique atmosphere with a bar setup, where adults can explore the space with an alcoholic drink – blending leisure and education where adults can engage with environmental consciousness in a relaxed setting. 

“We are really excited about launching our adult-friendly nights. It is a chance for us to offer a different kind of experience – one where adults can unwind with a drink in hand, yet still engage deeply with the themes of sustainability and environmental awareness that Arcadia Earth stands for. We believe that combining leisure with education in this way can foster a unique connection and deeper conversation about the pressing environmental issues we aim to highlight.”

Perlmutter says the adult-friendly evenings will likely be held once a week during the summer. 

Drawings coming to life 

Arcadia Earth has been working on a new piece to its augmented reality. Guests are invited to show their drawing skills on a piece of paper which will display either a fish, turtle, or a manta ray and watch it come to life on their phone.

“They scan it using their phone and that newly painted version of the species ends up swimming around the room on their phone in front of them, which I think will be really cool and neat. This is something that can be done either in our event space or even just out in the marketplace area where we can set up some tables and some coloured pencils – it just kind of extends people’s time here.”

The concept will also provide the opportunity for parents to shop in the marketplace as their kids colour. 

Scent Room. Photo: Arcadia Earth

On the road 

Arcadia Earth is looking beyond its roots in Toronto with a potential travel concept, bringing the immersive exhibit to those across Canada. 

The travel version of the exhibit aims to showcase the essence of Arcadia Earth’s mission in a portable concept, offering interactive installations, augmented reality features, and educational content. 

Purlmutter says he is working on this project and will be looking into malls where it could have two to three exhibit rooms for a period of two to six months at a time. 

“Our goal with this traveling concept is to transform shopping malls into gateways of environmental awareness, creating spaces where art, technology, and education coverage inspire action. This represents a bold step forwards to making our interactive installations and augmented reality features accessible to a wider audience, providing that meaningful environmental education that can thrive in any setting.” 

Additional Photos of Arcadia Earth:

Photo: Arcadia Earth
Photo: Arcadia Earth
Photo: Arcadia Earth
Photo: Arcadia Earth

Luxury Brand Loro Piana to Expand into Canada with Standalone Stores 

Loro Piana flagship store under construction at 111 Bloor St. W. in Toronto. Photo: Craig Patterson

LVMH-owned Italian luxury brand Loro Piana will be opening its first two standalone stores in Canada this year in Toronto. Construction is now underway on Bloor Street for a flagship, as well as at the Yorkdale Shopping Centre for a second Toronto location.

The Bloor Street Loro Piana flagship replaces a Dolce & Gabbana store, in a building spanning about 10,000 square feet over three levels at 111 Bloor Street West. A second Loro Piana store is under construction at Yorkdale, spanning more than 3,800 square feet in the mall’s new centre-run luxury wing that is currently in development. 

David Wedemire and Stan Vyriotes of DWSV Realty negotiated the lease deal for Loro Piana and Tom Balkos of P3 Global Realty Advisors, along with Alex Edmison and Brett Taggart of CBRE represented the landlord.

Future Loro Piana store in the new luxury wing at Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson

Loro Piana has had a retail presence in Canada for several years at Holt Renfrew, and the brand continues to operate concessions at Holts stores in Vancouver and Calgary. Prior to the pandemic, Loro Piana also had concessions at Holt Renfrew’s Toronto stores including at the Yorkdale Shopping Centre and downtown at 50 Bloor Street West. 

Until recently, the brand’s men’s clothing and other items were carried at Harry Rosen on Bloor Street in Toronto. Rosen operated a Loro Piana hard shop on the second floor of the store which was recently converted to a space for pricey Italian brand Kiton (Rosen’s flagship will be relocating in 2026 to Cumberland Street). 

The former Loro Piana boutique space at Harry Rosen on Bloor Street was recently converted to a Kiton shop-in-store. Photo: Craig Patterson
Bloor Street West in Toronto, showing the location of the new Loro Piana flagship store. Photo: Craig Patterson

It’s not known if Loro Piana will open more Canadian stores — in Vancouver, the clustering of luxury brands at Oakridge Park, set to open in the spring of 2025, could be attractive to Loro Piana. There is no confirmation at this time, however, that the brand is expanding further in the Vancouver market beyond its ‘world of’ concession at the downtown Holt Renfrew, which is sizeable with a range of Loro Piana men’s and women’s ready-to-wear, bags, accessories, footwear and other categories. 

Loro Piana’s expansion into Canada spells confidence in the high-end market. Luxury brands Retail Insider has spoken with are indicating that there is a local population that is buying luxury goods, including affluent households that are immune to economic challenges. The segment of the luxury market driven by brand-driven middle-class shoppers has been hit hard with inflation at the same time. Tourism has bounced back in Canada, though Chinese visitor numbers are down substantially when compared to before the pandemic. Luxury brands have also built-out an impressive retail offering in China, meaning that places like Canada are a less attractive shopping destination unless there’s a currency fluctuation. 

Loro Piana is known particularly for its cashmere goods, with prices well into the thousands of dollars depending on the item. The brand was founded in 1924 and is the world’s largest cashmere manufacturer. French conglomerate LVMH acquired a controlling stake in Loro Piana in 2013 and now owns 85%, with the founding family owning the remaining 15%. The brand has stores in major markets globally as well as a network of concessions and wholesale accounts. 

Former Dolce & Gabbana on Bloor Street West in Toronto in 2020. Photo: Dustin Fuhs
Bloor Street West in Toronto, showing the location of the new Loro Piana flagship store. Photo: Craig Patterson

One of Loro Piana’s biggest competitors in the cashmere space, Brunello Cucinelli, has also been expanding in the Canadian market. That includes having opened its largest location in North America in early 2019 on Yorkville Avenue in Toronto and before that, a store on Thurlow Street in Vancouver in the fall of 2015. Brunello Cucinelli will open a standalone 3,250 square foot store at Toronto’s Yorkdale Shopping Centre in its new luxury wing, replacing a ‘world of’ concession in Holt Renfrew that closed several months ago. A second Vancouver location for Brunello Cucinelli is confirmed to be opening at Oakridge Park in 2025. In Montreal, Carbonleo was said to be in talks for a store at Royalmount and we haven’t received confirmation of a store. 

The luxury run of Bloor Street West is transforming into a row of flagship-sized luxury stores. It’s one of only a handful of such streets in North America, housing global luxury stores such as Louis Vuitton, Dior, Tiffany, Gucci, Prada, Saint Laurent and many others (and more to come). Yorkdale is also expanding its luxury offering by about 60,000 square feet by repurposing a central corridor into a new luxury run. Several luxury brands are confirmed to be opening, including Loewe (now open), Brunello Cucinelli and Loro Piana. Several other brands will be announced, including two standalone stores that currently operate as concessions at Holt Renfrew in the mall. 

We’ll follow up on this story as we learn more about Loro Piana’s Canadian store expansion. 

Jeweller Michael Hill to Showcase New Store Design in Canada with Major Brand Refresh [Interview/Renderings]

New Michael Hill 'New Era' store design concept. Renderings provided by Michael Hill International

Australian jewellery brand Michael Hill has launched a brand refresh with a focus on sustainability, digital engagement, and craftsmanship. The transformation, nearly two years in the making, officially launched on April 15th, featuring Miranda Kerr as the brand’s new ambassador. The refresh also includes plans to open the company’s first flagship location in Canada with a new store design that is showcased in this article.

“As we embark on this new era, it was important that we selected someone who not only embodies our brand values, but someone who is close to our antipodean roots and is the epitome of timeless elegance and sophistication. Miranda Kerr, perfectly aligns with the sustainable business practices that Michael Hill is aspiring towards, to become one of the most sustainable jewellery brands in the world by 2030,” says Daniel Bracken, CEO of Michael Hill. 

New Michael Hill store design concept. Renderings provided by Michael Hill International
New Michael Hill store design concept. Renderings provided by Michael Hill International

Digital refresh  

With the digital landscape playing an increasingly important role in brand engagement, the refresh of Michael Hill includes a new digital strategy, focusing on its website and social media platforms such as Instagram. 

The revamped website features user enhancements, creating a seamless consumer journey while also changing the brand’s look and feel. Social media platforms have also been improved, with a completely new strategy and design to increase engagement with followers.

“One of those most critical parts of our brand refresh was our digital platforms. We did a holistic review of our entire ecosystem, and our website was one of the core parts of our omni experience we needed to focus on first. The website is often the first touch point of the brand, particularly important in the jewellery category where customers come to explore and search before heading into the store. The website refresh included a design and UX enhancements to ensure a seamless customer experience, while elevating the overall look and feel to a more sophisticated and elegant visual environment … We overhauled our social strategy, our approach, and our aesthetics – completely revamping the way it comes to life for our followers,” says Jo Feeney, the Chief Marketing Officer at Michael Hill.

New Michael Hill store design concept. Renderings provided by Michael Hill International

“Fully sustainable, responsible, and circular product line by 2030” 

Sustainability and ethical responsibility is a key focus on Michael Hill’s vision. The company’s recently launched Re:cycle program allows customers to recycle their gold products in exchange for Michael Hill gift vouchers. 

After the success of the Re:cycle program in Australia, Michael Hill expanded it to Canada and New Zealand. The program is a part of Michael Hill’s environmental, social, and governance goals, focusing on creating a circular product line by 2030. 

“Following the overwhelming response in Australia, we made the conscious decision to roll out the program to Canada and New Zealand to further expand our impact and help us achieve a fully sustainable, responsible, and circular product line by 2030,” says Feeney. 

Michael Hill will ensure all pieces are sourced ethically and responsibly to have a sustainable future – creating a sustainable future for the jewellery industry. 

“We are working towards a net zero impact on the planet, focusing on fair labour practices, and supporting community development. As a member of the Responsible Jewellery Council that aligns with UN goals, we are driving global change and adhering to ESG standards,” says Feeney.  

To further its sustainability goals, Feeney says the company also launched the Michael Hill foundation where it plans to not only “give back to the planet through our nature restoration program,” but to also “empower women across the markets” the company operates. This new foundation launched this past February, 

New Michael Hill store design concept. Renderings provided by Michael Hill International

Engaging employees and feedback 

To connect existing employees with the brand refresh, Feeney says sharing the why is important. The company has also been involving its employees with the rebrand journey by sharing details and actively engaging them in the transition process. 

“We share the ‘why’ importantly so that it makes sense as to our purpose and goals. All our store teams have new rebranded accessories to wear to feel connected to this change. We produced video interviews with our founder Sir. Michael Hill and myself, sharing insights on the rebrand and what it means for the future – it is always so inspiring for our teams.”  

 Michael Hill will also track feedback coming in from customers and stakeholders for necessary improvements, if any. Feeney says the company will be revving social media, purchases, and will have surveys. 

“We will look to understand uplift in our sales and average transactions. We also have active social listening and NPS surveys in place. From an internal perspective, we hold regular review sessions with the team, engagement surveys, internal feedback forums, and an internal steerco group to support various teams and initiatives across the business.” 

New product offers and a Canadian flagship store 

The goal Feeney says is for Michael Hill to have a “fully sustainable and circular product line by 2030.” 

The company is also looking to continue to evolve its product offers and will be opening its first Canadian flagship store. 

“Michael Hill will continue to elevate the product offerings, having launched its first ever High Jewellery collection – including bespoke, one-off uniquely designed pieces. As well as launching further new production innovation with our Signature Lock collection. We also look to bring our first Canadian flagship store to market in 2025, as well as store refreshers when the opportunities arise.” 

Harvey’s Aims to Open Substantially More Locations in Canada as Restaurant Chain Marks 65 Years [Interview]

Image: Harvey's

Harvey’s celebrated its 65th anniversary last month and is continually making adjustments to improve its restaurants by enhancing customer experience, improving technology, and new menu innovations. Michael Nault, chief operating officer at Harvey’s, discusses Harvey’s past 65 years in Canada and what consumers can expect going forward, including the ultimate goal of potentially hundreds of more locations within the next five to ten years. 

“Over the past 65 years, there is a lot that has changed, but our focus on customization and taking care of our guests has always been at the core of what we do. Looking forward, we are not just about growing our number of locations; we are about enhancing the whole Harvey’s experience. From digital advancements that streamline the ordering process to innovative menu additions that delight our customers, we are committed to evolving while maintaining the essence of what has made Harvey’s a beloved brand in Canada,” says Michael Nault. 

The past 65 years 

Harvey’s (Image: Larry Fisher)

Over the past 65 years, Harvey’s has evolved from a simple burger restaurant into a larger fast-food chain in Canada, adapting to the changes in customer preferences and technology. The first location opened in 1959 in Richmond Hill, north of Toronto.

Nault says Harvey’s has broadened its menu innovations, embraced digital transformation through its app and digital menu boards, and has committed to sustainability by maintaining eco-friendly practices such as partnering with Tree Canada

“Looking back over the past 65 years, Harvey’s has not just adapted but thrived by embracing change all while staying true to our roots in customization and quality. Our journey has been more about than just serving meals – it is about creating a community around our brand, one burger at a time.” 

Harvey’s continued focus on customization, quality, and community engagement reflects its dedication to maintain its values while continuing to expand throughout Canada. The success of Harvey’s is pinpointed to its power to adapt and listen to consumer needs. 

“Authenticity has been a big pillar on how we have been able to succeed for the past 65 years, along with customization. The second piece I would really have to attribute to is our associates and our franchisees. We have a great collaboration with a number of our franchises across the system and we work with them very closely on programs that we put into our restaurants and how we do things.”  

Burger hunt across Canada 

Image: Harvey’s

To celebrate the occasion, Harvey’s planted burger cards around the country, including around Harvey’s locations and iconic landmarks in Canada. The hunt started on March 26th and is still on-going as not all cards have been found.

Harvey’s planted 1,650 free burger cards which included four VIP ‘Harvey’s for a year’ cards – one of which is yet to be found in Montreal. 

The Harv Shop (Image: Harvey’s)

Harvey’s is also selling limited edition merchandise, where consumers can customize a shirt. 

“We kicked off the great Canadian burger find on March 26th, hiding 1,650 burger cards across the country. This includes four VIP cards for ‘Harvey’s for a year,’ with one still waiting to be discovered in Montreal. And to make the celebration even more special, we introduced limited edition merchandise, offering our loyal customers the chance to customize their own Harvey’s shirt, celebrating our years in a truly personal way.” 

Going forward – expansion plans

Image: Harvey’s

 With 300 chain restaurants, Nault says they are always looking to grow and expand across Canada. 

“We have a good presence in Ontario, so we are continuing to look at different footprints for Ontario and in Quebec there are lots of opportunities for us to expand. We opened up a few restaurants recently in Ontario, which have been great success and now we have sites in the West and East and are looking forward to opening them and they are all different footprints. Whether it is a gas station, a mall, or just our traditional footprints, we will continue to look for those opportunities across the board.” 

Nault says Harvey’s is planning on opening around ten locations in 2024 with key areas being Montreal, around the GTA, London, Ontario, Alberta, and some locations in Calgary. 

“Harvey’s has set out a target of 500 locations over the next five to ten years, and I’d say that we are continuing to work towards that target and build opportunities. We are on pace and still working towards that as our target – so we are going to place Harvey’s in the hands of more people across the country.” 

Harvey’s renovation program & innovations 

Harvey’s at 2986, boul. Saint-Charles, Kirkland, Quebec (Image: Harvey’s)

Nault says around 85 per cent of Harvey’s restaurants have been renovated and they are continuing to complete the rest of the locations. 

“One of the things for us is creating an experience within the four walls, so making sure it is bright, vibrant, and energetic. This is something we are exploring, and it is really just keeping the look and feel of the restaurants and keeping the atmosphere vibrant.” 

As far as new innovations in restaurants, Nault says for years Harvey’s has had digital menu boards and an app for consumers to order from, but is looking to take it further to include kiosks. 

“Is there also an option for us to continue down this path and have guests place their own orders within the restaurant, on a kiosk rather than just having the opportunity on a mobile app? That is something we are exploring.” 

Evolving the menu 

In the past, Harvey’s has continually developed its menu options to evolve with consumer’s needs. While the company started with just burgers and hot dogs, it has evolved by expanding its offerings. Last year, Harvey’s introduced the pickle poutine and is constantly looking for new ways to innovate its menu. 

Nault says some of its ideas come from consumers themselves through social media. 

“Social media shows how our guests are being creative, such as dipping donuts in milkshakes, and it is a fun way to connect with them. This also leads to innovations like the pickle poutine – a menu hack inspired by media that turned into a limited-time offer. It is how we discover fun ideas that could become the next big thing.” 

Miele Expanding Canadian Footprint with Retail Space at CF Sherway Gardens in Toronto [Interview]

Future Miele Experience Centre at CF Sherway Gardens (Image: Craig Patterson)

Miele, the world’s leading manufacturer of premium domestic appliances, founded in 1899 in Germany is expanding its Canadian retail store footprint.

Miele Canada will open by the end of May its sixth location and second in-mall store at CF Sherway Gardens in Toronto.

Nelson Fresco

“Our future Miele Experience Centre at CF Sherway Gardens reflects Miele’s commitment to continually strengthening our brand while delivering unmatched quality and innovation,” said Nelson Fresco, President and CEO of Miele Canada. “We’re creating a space where consumers can explore the possibility of building their dream home.”

Other locations are at the Yorkdale Shopping Centre in Toronto, in Vancouver, in Calgary and in Montreal. The company’s first store opened in Vaughan in 2006 in 6,000 square feet of space. 

Vancouver was initially about 4,000 square feet but expanded to about 5,000 square feet. Calgary is about 4,000 square feet. In 2017 and 2018, the company took a different approach wondering if it really needed so many appliances on the floor. So it decided to go to a smaller footprint with less appliances in the store. 

“We opened up Yorkdale in 2018. We really streamlined the lineup and that one’s about 2,100 square feet. So very compact. Our latest one in Sherway mall will be even smaller than that. It will be about 1,600 square feet,” said Fresco. “And really we’re just going to focus on the fast-moving SKUs – dishwashing, laundry, ovens. It’s really about educating the consumer on the brand.”

Miele at CF Sherway Gardens (Image: Miele)

The new flagship store at Sherway will showcase appliances from Miele’s latest Generation 7000 cooking line, MasterCool built-in refrigeration, W1 and T1 laundry appliances, coffee machines, an assortment of robot, bagged and bagless canister vacuums, as well as the latest Miele Triflex cordless stick vacuum cleaners, and Miele’s own Cleaning and Care Products.

“The introduction of this new retail space presents an exceptional chance for us to showcase our innovative appliances to the residents of the West Greater Toronto Area, while inviting them to discover an exceptional customer experience while exploring the Miele Brand,” said Phil Angemi, Vice President of Sales of Miele Canada.

The store will also allow consumers to experience interactive product demonstrations led by expert sales associates, providing invaluable insights into the world of Miele craftsmanship and innovation.

Miele Experience Centre at Yorkdale Shopping Centre (Image: Miele)

Besides its retail stores, the brand has a strong presence across Canada in other stores with its products. There’s more than 1,000 points of distribution across the country with many of its smaller products. As for major domestic appliances, they are sold in just under 200 locations across Canada.

“I really want to build the brand in Canada. That to me is number one and I want to do it in partnership with all our partners because we have a lot of partners across Canada,” said Fresco. 

“So the stronger I can make the Miele brand and our team here Miele Canada can make the brand the better it is for our partners as well. So this will be our sixth location in Canada. I can see a couple more in the future and really I want that consumer to feel why we’re different than any other manufacturer across the country.

Image: Miele Canada

“For me it’s about the customers. Everything we do is about the customer. We really want to make sure that they’re at the centre of everything we do. We have three contact centres in Canada. I don’t know how many brands have that. How many brands have service from Halifax to B.C.? And it’s in a home. Service technicians are Miele employees. We deliver our own appliances. Nobody else delivers our appliances. When you look at other brands, everybody else, the stores do it. They deliver. No, we deliver our own. We need to control that experience.

“Sustainability is another big one for me. We build our appliances to last 20 years. So really the best way to contribute to (sustainability) is buying products that last. When I ask people what they think of Miele, if they say quality, that puts a smile on my face.”

Miele was founded by Immer Besser with a simple phrase meaning Forever Better. Today, the family-run business, now in its fourth generation, employs a workforce of around 22,300, of which approx. 11,200 employees work in Germany. The company has its headquarters in Gütersloh in Westphalia. 

Miele Canada was established in 1989 with headquarters located in Vaughan, Ontario.

Despite Economic Challenges, Edmonton Retail Leasing Market Experiences Growth and Expansion: JLL Report/Interview

Downtown Edmonton. Photo: One Properties

There is increased demand for retail space in Edmonton amid slowing retail sales, according to the latest Edmonton Retail Insight Spring 2024 report by commercial real estate firm JLL.

The Edmonton retail leasing market is experiencing increased net absorption and consistent leasing volumes and major international retailers, particularly in the athletic, fashion, and luxury sectors, are actively expanding their presence in the market, it said, adding that Edmonton’s consumer spending remains robust, suggesting that growth is still expected in the retail sector this year. 

“Leasing activity in Edmonton’s retail market has increased. Demand for retail space is surpassing supply, creating an increase in net absorption and a decrease in availability,” said JLL. 

“Major international sportswear, fashion, and luxury brands such as Nike, Uniqlo, and Moncler have expanded in the market. Additionally, Hudson’s Bay has been opening Zellers pop-up stores within select shopping centres, and Rona has converted some Lowe’s locations to the new Rona+ banner.

“Rental growth has slowed. However, inflation and property taxes are anticipated to trigger higher rental charges when landlords shift these expenses onto tenants. Construction activity is currently low, with Ever Square the only major development expected for completion this year.

New Moncler store at West Edmonton Mall. Photo: Moncler.

Most leasing activity is based on general retailing, neighbourhood centres, and malls. New retail concepts continue to be introduced at West Edmonton Mall and Southgate Centre, especially within the apparel and accessories category.

“In conclusion, the Edmonton retail leasing market is experiencing high demand and this trend is set to continue, reducing availability.”

JLL said the retail market in Edmonton remains attractive for expanding national and international retailers. Despite the softer outlook, rapid population growth, a positive outlook for the oil industry, and the presence of high-paying government jobs sustain local retail growth, it said.

“Although Edmonton’s retail sales growth is slowing, there are still prospects for growth in the current year. Edmonton residents have been placing a higher importance on food services, shoes, groceries, and cannabis, rather than on home improvement,” explained the report.

Whyte Avenue in Edmonton, April 2024. Photo: Mario Toneguzzi

“Despite a weaker economic forecast, Edmonton is in a strong position to withstand a potential decrease in the national economy. The provincial government, ongoing activity in the oil and gas industry, and a rapidly growing population are all expected to continue supporting the local economy.

“In 2023, restaurants offering both full service and limited service have outperformed retail goods, and this trend is anticipated to continue with a slower growth rate in the single digits.”

Increased pedestrian traffic, a change in safety perception, and more funding over the past year are all positive signs that downtown Edmonton is on the road to normalcy. However, Edmonton still lags other major Canadian cities in terms of transit ridership, added JLL.

Rendering of the ICE District in Edmonton, via One Properties
Southgate Centre in Edmonton. Image: YEG Adventures

“Downtown is becoming lively again due to the return of workers, the revival of events and activities, and investments from partners and government agencies. The city’s collaboration with higher levels of government to increase safety and police presence has improved,” said the report.

“Hosting prestigious events such as the Juno Awards continues to boost Edmonton’s economy, image, and reputation. According to Expedia, Edmonton is a top destination for concert and live-performance enthusiasts.

“With air-passenger traffic at more than 90 per cent of pre-pandemic levels, Edmonton’s tourism industry continues to recover, keeping its momentum.”

Ron Odagaki, Associate Vice President, Retail at JLL, said the vacancy rate in Edmonton is a little higher than Calgary because it has more supply but it’s still healthy.

Image: West Edmonton Mall

“The demand for space still is quite strong even if it has weakened a little bit. The lack of supply still keeps rental rates stable. The one difference to Calgary is that Calgary’s downtown is a lot stronger in terms of recovery and therefore as Edmonton tries to revitalize the downtown I still think Calgary is ahead in terms of that pace of return to the office and a revitalization of the downtown core for longer hours, evenings, weekends, entertainment,” he said. 

Odagaki said there are more employees in the downtown core in Calgary compared to Edmonton. 

“There are a few more headwinds that I think Edmonton will have to experience but we’re hoping that it continues to recover over time,” he said. 

There are similar trends to the Calgary market.

Henry Singer Stantec Tower, Ice District in Edmonton (Image: Henry Singer)

But Edmonton’s downtown is showing some positive signs of recovery with the popular ICE District and the recent opening of the new flagship store in the area for Henry Singer.

“There are some signs of recovery. It is happening. Calgary is just a little bit further ahead,” added Odagaki. 

“On the consumer side of things, I hear consumers are trying to stretch their dollar but the point being the dollar is still being spent and I think that’s indicative of the consumer spending data that we’re seeing.

“The mall world in Edmonton, you’re seeing some activity and leasing activity in the major enclosed malls as well which I think is a good sign.”

Canadian Retail News From Around The Web For April 23rd, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

How Knix is mapping out its growth strategy post-acquisition (Modern Retail)

Opinion: Why the rise in shoplifting? Blame our addiction to online shopping (Globe & Mail / subscriber paywall)

Turkish grocer BIM could evaluate Canada market if invited: CEO (Daily Sabah)

Empire and Sobeys exceed food rescue goal for 2023 (Canadian Grocer)

Alexis Brown promoted to director of social impact and community for North America at Eataly (Grocery Business)

French used less often as exclusive language to greet customers, OQLF says (Montreal Gazette)

Union files application to represent workers at Amazon facility in Laval, Que. (Financial Post)

Innisfil Canadian Tire opens ‘new chapter’ with grand reopening (Innisfil today)

Calgary halal grocers and wholesaler shut down by Alberta Health Services over sales of uninspected meat (CBC)

This teen was poisoned by carbon monoxide on the job at a grocery store in Saskatchewan. His parents say the employer got off easy (CBC)

LCBO tells customers not to confront shoplifters after fight caught on camera at Toronto store (NOW)

Hellmann’s Canada drops limited edition sneakers made from food waste, supports Second Harvest (Grocery Business)

Public hearing in West Vancouver to limit certain businesses in Ambleside and Dundarave (North Shore Daily Post)

Meet artist J-Positive and the family behind his art store (CBC)

Bloor Street Luxury Run in Toronto Adds Saint Laurent Flagship as Area Transforms 

Toronto’s Bloor Street luxury run is seeing an unprecedented number of luxury brands opening flagship stores. Last week, Kering-owned Saint Laurent opened a 10,400 square foot location at 110 Bloor Street West, featuring a brutalist facade and updated design concept. 

The new store features the full range of Saint Laurent’s ready-to-wear for women and men as well as bags, footwear, accessories, jewellery and other categories. The store’s striking concrete brutalist facade is meant to be “raw and refined” according to Saint Laurent, featuring a corduroy imprint that was inspired by architecture from the 1970s. The overall design concept is new and was conceptualized by Saint Laurent’s creative director Anthony Vaccarello, who joined the brand in 2016. 

The store’s interior is stunning — Saint Laurent provided photos for this article showcasing snippets of the space and materials used, though unfortunately the brand did not authorize or provide photos of the store showing product inside or its overall flow which consists of several rooms showcasing product, as well as art work. 

Interior of Saint Laurent on Bloor Street in Downtown Toronto. Photo: Saint Laurent.

Marble is used throughout the store — giallo siena and cipolino marbles were used for niches, while brown spider marble was used for benches. Black cosmic and golden spider marble was used on tables in the store. Other signature features in the new Bloor Street Saint Laurent include smoked glass counters, marble and glass display tables, black mirror finishes, floating shelves and concrete columns, and wool felt curtains and rugs that are meant to add a soft touch to the space. 

Unique furniture pieces in the store include two tall sculptures by Canadian artist David Armstrong Six and a Rie & Yiouri Augousti chair, in addition to a Carlo Scarpa sofa, a pair of Carl Gustaf Hiort Af Ornas armchairs, and Osvaldo Borsani sidetables that are all located in the VIP room in the store. 

The Bloor Street Saint Laurent flagship takes security seriously — customers have to be buzzed in by a security guard, which is something being seen more with luxury stores globally. 

Arlin Markowitz of CBRE’s Urban Retail Team negotiated the lease deal on behalf of Saint Laurent and ProWinko. ProWinko Canada owns the retail podium of 110 Bloor Street West. Markowitz and the CBRE Urban Retail Team co-listed the space, as well as other retail spaces at 110 Bloor, with Philip Traikos and Carmen Siegel of Cushman & Wakefield. Concreteworks manufactured the concrete facade and interior (and will give a similar treatment to a new Saint Laurent opening at Royalmount in Montreal in August).

The flagship opening of Saint Laurent shows confidence in the Bloor Street luxury run which was once known as the Mink Mile. An unprecedented number of luxury brands have opened large storefronts along the street over the past couple of years, and even more will come. 

Arlin Markowitz of CBRE said, “The opening of one of the largest Saint Laurant boutiques in North America in Toronto is an incredible vote of confidence in our market from Kering and the team at Saint Laurant. Bloor Street is trending like no time before in recent memory, and I am fortunate to have been a part of the transformation. The size of the store speaks volumes to the confidence in our country’s best luxury retail node.“

110 Bloor Street West — Alexander Wang opened in December, with Anne Fontaine and Paris Baguette to open this year. Photo: Craig Patterson

The 110 Bloor Street West retail podium has undergone an overhaul — Saint Laurent occupies space formerly tenanted by J.Crew and Brooks Brothers. In a few weeks, Montreal-based restaurant chain Mandy’s Gourmet Salads will open behind Saint Laurent facing Cumberland Street, next to a popular Starbucks that has operated there for years. On the Bloor Street side of the building, luxury brand Alexander Wang opened its first Canadian store in December. Coming up next are locations for French women’s brand Anne Fontaine and bakery concept Paris Baguette, both of which are under construction. Winners continues to occupy the second and third floor spaces of 110 Bloor, with home furnishings retail concept HomeSense occupying space directly above the new Saint Laurent flagship. In the basement, ice bath/sauna concept Othership recently opened, as did fitness concept Jaybird. 

Saint Laurent operates a concession with its own street entrance at Holt Renfrew, 50 Bloor St. W. Photo: Craig Patterson
Close up of the Saint Laurent concession with its own street entrance at Holt Renfrew, 50 Bloor St. W. Photo: Craig Patterson

Saint Laurent also operates a ‘world of’ concession at Holt Renfrew about 800 feet east of the new flagship — the main floor concession with its own street front door at 50 Bloor Street West opened in the spring of 2018, featuring ready-to-wear for women and men as well as bags, footwear, jewellery and accessories. The 3,000 square foot concession will remain open despite the Saint Laurent flagship being so close, according to staff in both stores when asked over the weekend. 

In Toronto, Saint Laurent also operates a storefront at the Yorkdale Shopping Centre. The 3,000 square foot store opened in November of 2016. Sources told Retail Insider that Saint Laurent will be relocating its store at Yorkdale to a massive new 11,000 square foot space in the mall’s new luxury wing next year which will also house Loewe, Brunello Cucinelli, Loro Piana and other brands. 

Saint Laurent has confirmed that it will be opening a 6,000 square foot storefront at Royalmount in Montreal in August of this year. The large store is currently under construction along with others in the centre’s new luxury wing.

Gucci will be expanding its storefront at 130 Bloor St. W. by annexing a 2,500 square foot space formerly occupied by St. John Knits. Photo: Craig Patterson
Bulgari will join other luxury brands this year at The Colonnade at 131 Bloor St. W. in Toronto. Photo: Craig Patterson
Bloor Street West in Toronto, showing Van Cleef & Arpels and a future Burberry store. The new Saint Laurent flagship can be seen in the distance. Photo: Craig Patterson

Saint Laurent’s first standalone Canadian store under corporate ownership opened in Vancouver at 746 Thurlow Street in the summer of 2016. The 4,800 square foot two-level store was the largest in Canada until last week. During the pandemic in late 2020, Saint Laurent opened a 2,900 square foot storefront at West Edmonton Mall in Edmonton.  

Saint Laurent operates an outlet store at Toronto Premium Outlets in Halton Hills that opened in the winter of 2018. The brand also operates concessions within the Holt Renfrew Ogilvy store in downtown Montreal for women and men. 

Luxury retail at 150 Bloor Street West in Toronto. Photo: Craig Patterson
Rolex recently opened a store at 101 Bloor Street West in Toronto, in partnership with Royal de Versailles jewellers. Photo: Craig Patterson

In Vancouver, Saint Laurent operated concessions at Nordstrom including shops for handbags and women’s ready-to-wear until last year when the Seattle-based retailer exited Canada. And in early 2022, Saint Laurent shut a bag/accessory concession on the main floor of Saks Fifth Avenue in downtown Toronto following an overnight robbery. That followed the closure of a ready-to-wear space for the brand on the third floor. 

Anthony Vaccarello is the designer for Saint Laurent, having replaced Hedi Slimani in 2016. Fashion designer Yves Saint Laurent founded the brand in 1961 and in the 1980s and 90s, Yves Saint Laurent was considered to be the pinnacle of fashion globally. The company had stores around the world including a substantial number of units in the United States. Department stores were an important part of the ‘Saint Laurent Rive Gauche’ expansion strategy. Department stores such as Marshall Field’s, Dayton’s, Wanamaker, Rich’s, L.S. Ayeres, Kaufman’s, Halle’s, Nan Duskin, I.Magnin, and others featured Rive Gauche shop-in-stores. 

In Canada, Yves Saint Laurent boutiques once operated in Toronto at Hazelton Lanes (now Yorkville Village) as well as at 1330 Sherbrooke Street West in Montreal. Department stores such as Simpson’s (now the Hudson’s Bay Company) and Morgan’s also carried the brand in decades past.

Montreal’s Le Groupe Brande Thrives with Lightspeed Capital: A Case Study in Expansion and Efficiency

Image: Le Groupe Brande

Montreal-based Le Groupe Brande is in expansion mode these days and its ambitious plans are being fueled by Lightspeed Capital, a merchant cash advance system.

Tyan Parent

Tyan Parent, Founder and President of the retailer which offers the latest fashion trends, said the future is bright for the company as it looks to grow its store footprint in Quebec.

“A couple of years ago when they started their Lightspeed Capital process, they reached out to us saying you can have access to a certain amount of capital to go through your business, do whatever you want with it pretty much,” he said.

“At first, we were skeptical. We wanted to make sure that this was not something to be hard to manage. Easy to follow in terms of payment. And in all honesty, the process is very simple, very easy to maneuver, very easy to get information on the payments. 

“Now, it’s been the fifth time we’re using Lightspeed Capital. The process is easy. It’s part of your cash flow model now. Every time we have access to extraordinary funds provided by Capital it helps us to buy more products ahead of time. Our model is to provide products at a discount. In order to do that, and get better margins, get better profits and products, we have to be able to pay in advance. Sometimes we don’t always have the cash laying around to buy products in advance. That’s why Lightspeed Capital became very handy for us to help grow the company.”

Image: Le Groupe Brande

Parent said the company has had access to between $60,000 and $70,000 over the last two years.

The retailer, which started in 2017, currently has three stores operating in Quebec – MODA 1987 at Carrefour De L’Estrie (Sherbrooke); MODA 1987 at DIX 30 (Brossard); and Magasin Entrepot Brande at Decarie (Montreal).

“We’re looking to expand in the spring of this year,” said Parent. “We’re looking to open in Bromont.”

Future growth plans are based on the success of that new Bromont store.

“If someone is willing to invest $10 million tomorrow, I could probably open a larger number of stores. But it’s a private company. We’re not going to banks. So, we have to be very careful with our cash flow,” said Parent.

“Having access to extra capital (through Lightspeed) is helping us to be ahead of the curve, ahead of the game, in terms of getting product . . . Because of Lightspeed Capital we have access to products faster and access to deals where we might have said no to in the past.”

Image: Le Groupe Brande

Unlike a loan, a cash advance, through Lightspeed Capital, has a fixed price and no set repayment schedule. The price doesn’t change regardless of how quickly the advance is repaid. It’s a huge benefit for small and medium size businesses who need superfast, stress-free funding.

Lightspeed is able to rely on its existing merchant relationship to make the merchant funding process seamless, including eligibility and underwriting, as well as risk mitigation. Because merchants use Lightspeed as their core operating system, Lightspeed has real-time visibility into a merchant’s performance.

Lightspeed sees an even greater opportunity today to double down on this offering given inflation and other economic challenges. Demand trends show an uptick during the summer months and holiday season for both retailers and restaurateurs. ‘Inventory/Purchasing’ is the most common reason merchants used their Lightspeed Capital funds.

In June 2023, Lightspeed expanded its international offering of Lightspeed Capital to the United Kingdom, Australia, New Zealand and Quebec.

“Businesses are the backbone of our communities, and Lightspeed’s goal is to make owning a successful business easier than ever,” said Asha Bakshani, Chief Financial Officer at Lightspeed. 

Asha Bakshani

“Our goal is to help alleviate roadblocks that traditional funding channels may require so our merchants can continue to focus on what matters most: growing their business while providing the best customer experience.”

Lightspeed Capital empowers business owners with its unique approach to funding:

  • Simple Application: A quick, seamless and stress-free application process for merchants with no personal credit checks;
  • Flexible Funding: Working capital is available in as few as two business days and can be used for any business need, from inventory and equipment through to staffing;
  • Transparency & Stability: Flat-fee pricing, and no high or shifting rates, allows business owners visibility and peace of mind;
  • Empowering Growth: Merchants have access to the cash flow they need to expand and take their business to the next level

How does Lightspeed Capital work?

  • Cash Up-Front: The cash advance program provides working capital up-front to grow and support the merchant’s business;
  • Predictable Payments: Merchant payments are a percentage of their daily sales; they pay more when their business is doing well, and less if things are slow;
  • Secure Fees: Flat fees mean merchants don’t have to worry about fluctuating rates;
  • Clear Communication: Merchants receive notification, in app or by email, that outlines how much they’re eligible for as a cash advance and the flat fee;
  • No Deadline, No Interest: Merchants remit at the speed of their business. With no strict deadline, merchants can gradually pay the advance as a percentage of their daily transactions.

Lightspeed has created new teams dedicated to Lightspeed Capital adoption. Recently, Lightspeed made it so products now show a prompt in the product back office that will display if a merchant is eligible for a Capital offer. These prompts can be displayed in the different areas of the product, ideally in context to where they might be more apt to accept an offer (e.g. if a merchant sees a Capital offer when they go to manage orders with their suppliers). Merchants can then apply for that offer directly in the back office of Lightspeed – no need for an external application or a third party.

Le Groupe Brande has cut operational costs in half thanks to Lightspeed products and services. The company has experienced a 66 per cent reduction in training time as well as 60-to-70-man hours saved per week. 

In 2020, Le Groupe Brande felt their old retail management system was holding it back, costing it time and money. Based on a business model that relies on high efficiency and low operational costs, the old system was not working for them.

The company found a solution with Lightspeed – a one-stop commerce platform that helps merchants streamline their operations and run their businesses more smoothly and efficiently.

“Since day one, the system has been pretty much self-explanatory. You look at the icons in the cash (register) and you can navigate easily through all the reports from a staff point of view, seamless operation. We saved time, and efficiency as well,” said Parent.


*Partner content. To work with Retail Insider, email Craig Patterson at: craig@retail-insider.com