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Canada Ranks Highly for Seamless Retail Experience, Embracing Digital and In-Store Integration: KPMG Report

Nespresso Yorkville (Image: Dustin Fuhs)

Canadian retailers are catching up to global peers on seamless commerce, according to a new KPMG International report.

The report said Canada emerged fourth among eight major countries in making retailing a simpler, friendlier and more convenient experience for consumers.

“Canadian retailers are making significant strides to build bridges across multiple channels – online and bricks and mortar – to become more efficient and improve the consumer shopping experience,” said Kostya Polyakov, Partner and National Leader for Consumer and Retail, KPMG in Canada.

Kostya Polyakov

 “Amid tight profit margins, higher costs and sharply lower discretionary spending, retailers recognize they must embrace digital solutions to remain competitive and stay in business.

“The most important finding is that as we come out of COVID, out of a period of time where seemingly consumers shifted to online and ecommerce sales were up all over the industry, what we’re seeing now, and it’s been proven with this survey, is that the overwhelming majority of consumers actually still prefer to shop in-store, bricks and mortar. However it doesn’t mean you can ignore ecommerce . . . You need to blend the two together and this is this concept of seamless commerce that we’re referring to.

“It is something that maybe some expected, some didn’t. But it is interesting to see that in this age of technology people still like to feel, see and touch stuff.”

In-Store Pick up at Indigo (Image: Dustin Fuhs)

Key report highlights include:

  • A customer-aligned workforce: This suggests that Canadian retailers might already be shifting towards incentivizing customer-centric KPIs over traditional product and channel-centric metrics
  • Challenges with strategy driven by insights: Canadian retailers may face challenges in breaking down data silos and leveraging data analytics to drive strategic decisions
  • Relatively strong in adopting digital technologies: Canada should look at further leveraging AI to enhance the customer experience and operational efficiency
  • Lower product and service innovation: There’s potential to push the boundaries further by leveraging customer data to tailor product assortments and develop more personalized services 

“Retailers must shift their focus from channel to customer,” said Polyakov. “Consumers expect retailers to meet them where they are – online, whether it’s mobile or laptop, in-store, or on social media – and to deliver the same experience regardless. The only way retailers can meet their expectations is by breaking down data silos and developing a seamless, connected experience.

“While live commerce isn’t a huge factor yet in Canada, we expect this will change as more retailers experiment with their offerings to attract younger audiences who find the format fun and engaging and a way to secure better deals and prices.

“Retailers will need to stay one step ahead by delivering consistent, personalized experiences, regardless of how customers choose to shop.”

Personalization Shopping at the NHL All Star Game in Toronto 2024 (Image: Dustin Fuhs)

Polyakov said Canada is in the middle of other countries when it comes to blending the two experiences. Retailers are working through the challenges – breaking down traditional silos and traditional ways of running a retail organization.

“Every retailer is trying to come up with how they will deal with this issue because they know it’s important to the consumer,” he said.

The key he said is putting a customer lens on everything. What would make a customer’s life and shopping experience easier?

Polyakov said ecommerce has not reached its peak and will continue to grow. But there will be a separation of product categories. Certain products people want immediately. Certain products people will expect to buy in bricks and mortar but more and more they’ll realize they can buy those products online if there is no emergency in getting them.

A recent KPMG in Canada survey found that, despite the pandemic accelerating the move to online shopping, 67 per cent of Canadians still prefer to shop in-store versus online. A similar storyline is unfolding in the U.S., with 70 per cent of total retail sales coming from brick-and-mortar locations, the report finds. 

The survey found Canadian shoppers want more detailed specs, better search functionality, easier returns, the ability to ask questions about a product and a better delivery experience as necessary to improve the online shopping experience. Meanwhile, research found that Americans focus more on speed, convenience, and personalization, likely due to the larger availability of e-commerce experiences and products in the U.S., the report says.

“E-commerce capabilities like click and collect and return in-store are becoming must-have services for retailers to remain competitive,” said Polyakov. “But seamless commerce needs to go beyond that. Our survey found almost two-thirds of Canadians want retailers to be more creative when replicating in-store experiences online, such as using virtual reality and artificial intelligence.”

Indigo Books & Music to Go Private After Sale to Schwartz-Controlled Holding Company: Expert Commentary

Indigo at Bay and Bloor (Image: Dustin Fuhs)

Indigo Books & Music Inc., Canada’s leading book and lifestyle retailer, announced Wednesday it has agreed to be taken private by Trilogy Investments L.P. (TILP) and Trilogy Retail Holdings Inc. (TRHI) whereby TILP will acquire all of the issued and outstanding common shares of the company that Trilogy, its affiliates and joint actors do not currently own, for $2.50 in cash per share, subject to approval by the holders of Minority Shares and other customary closing conditions. 

Trilogy, together with its affiliates and joint actors, currently owns an aggregate of 16,774,665 common shares of the company, representing approximately 60.6 per cent of the issued and outstanding common shares. Trilogy is controlled by Gerald W. Schwartz, a member of the board of directors at Indigo.

“Following careful consideration of a wide variety of factors and negotiations with Trilogy that resulted in a material increase to the price first offered to minority shareholders of Indigo, the Special Committee has determined that the Transaction is in the best interests of Indigo and its minority shareholders,” said Markus Dohle, Chair of the Board and Chair of the Special Committee which was created to look into the proposal, in a statement.

“Since its inception, Indigo has established itself as a cherished Canadian brand with an important leadership role in the Canadian publishing and bookselling industries. We believe that this transaction will provide minority shareholders with a substantial premium for their shares following some challenging years for the business, while also ensuring a strong future for Indigo with full ownership by a team that has demonstrated a deep commitment to Indigo’s mission.”

Indigo at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Bruce Winder, Retail Analyst & Author, said going private is a good move for Indigo.

Bruce Winder

“The retailer needs a serious overhaul and it will probably get uglier before they can turn things around. This is best done in private as Indigo would be forced to make some hard decisions with customers, employees, suppliers and investors watching,” he said.

“They probably need to get smaller in the near term and that doesn’t bode well with public investors. The retailer was bought far below its previous high from a share price perspective so the new owners are getting a good deal which gives them financial flexibility to reinvest in the business once they get their strategy set. 

“Hopefully Indigo can right the ship and find a solid path to profitability in the future.”

George Minakakis, Founder and CEO of the Inception Retail Group, said there are several reasons why this is a good outcome. 

George Minakakis

“Now, there is the possibility of brand and cultural preservation; it is reassuring that Indigo remains a big contributor to Canadian culture. It can stabilize their financial footing and keep them away from the watchful scrutiny of investors, who can do more damage to brands than necessary. There are plenty of retailers who should do the same. Full ownership by Trilogy allows for a unified strategic direction, which can streamline the decision-making process and accelerate the implementation of long-term recovery and growth strategies. I would look at how they implement AI to enhance their customer experience. This means they must invest more capital in elevating the relationship with consumers in-store, online, and through other channels,” he said.

“Of course, we may never know how the brand performs going forward. This brand still needs to reset its purpose and vision to ensure it is leading the way in its industry. Large stores require a lot more traffic and sales per square foot. Trilogy may want to sell this business off at some point in the future, and you would need strong customer loyalty. To do that, you must understand the basic non-negotiables customers have for this brand and deliver on that first. If the move becomes more online, we could see smaller stores or the entertainment factor in Indigo needs to increase substantially to keep these large footprints. Therefore, while they are out of the watchful eye of the financial markets, they still need to recover with strategies to create long-term growth.  

“At the end of the day, this isn’t a simple merchandising fix or new product introduction; they’ve been there and have done that; this is about being relevant to today’s and future consumers.”

Indigo at The Well (Image: Dustin Fuhs)
Michael Kehoe

“Indigo Books & Music is regarded as a Canadian ‘legacy’ retail brand and an important cog in the wheel of the national publishing and bookselling business,” said Michael Kehoe, Broker of Record at Fairfield Commercial Real Estate Inc. in Calgary.

“I feel that the proposed Trilogy share acquisition is positive news in an industry where capital is transient and ownership structures have been fluid to say the least in recent years. This category dominant retailer should be in good hands with Trilogy if the acquisition process unfolds as planned. On the Canadian retail scene stability is the operative word in these challenging economic times,” he went on to say.

“Indigo going private will allow the retailer to continue to restructure without public scrutiny. The reality is that Indigo needs to rock the boat and bringing Heather (Reisman) back at the helm was just the beginning,” said Liza Amlani, Principal and Founder of the Retail Strategy Group.

Liza Amlani

“The ransomware attack shifted the retailer’s focus and now they have to catch up on what matters most – how to best serve the customer with the most relevant product assortment. Going private could allow them to make changes they need in the organization while reimagining their product mix.” 

Indigo at The Well in Toronto (Image: Dustin Fuhs)
Doug Stephens

“If I believed that this move was aimed at freeing company leadership to make more daring and transformational changes to the business, changes that might have otherwise been difficult as a public company, I’d be more optimistic. Companies like Nordstrom, for example, have sought to re-privatize for exactly this reason. But having seen little in the way of experimentation or innovation from Indigo up until now, I’m left unsure as to what the true underlying intention behind the move is or how it will improve their situation,” said Doug Stephens, Founder of Retail Prophet. 

Indigo said the announcement on Wednesday is the culmination of negotiations that took place following the public announcement on February 1, 2024 of Trilogy’s non-binding proposal to acquire the Minority Shares.

“The purchase price of $2.50 per share reflects a 69 per cent premium to Indigo’s closing price of $1.48 per share on the Toronto Stock Exchange (the “TSX”) on February 1, 2024, being the last trading day prior to the public announcement of the Initial Proposal, a 56 per cent premium to the 20 business day volume weighted average price for Indigo’s common shares on the TSX and an 11 per cent increase in the consideration as compared to the Initial Proposal of $2.25 per share. The cash premium transaction will provide Minority Shareholders with immediate and certain value that is expected to be higher than that realizable in the foreseeable future,” said Indigo.

Christmas Display at Indigo Bay/Bloor on September 25th, 2023 (Image: Dustin Fuhs)

It said the Special Committee was established by the Board to consider the Initial Proposal, as well as other alternatives available to the company and, if it deemed advisable, negotiate with Trilogy. Following a comprehensive evaluation of the Initial Proposal and negotiations between the Special Committee and Trilogy on price and other terms of the Transaction, the Special Committee unanimously recommended that the Board approve the Transaction, said the company.

The company expects to hold the special meeting of shareholders to consider and to vote on the Transaction in May 2024. If approved at the meeting, the transaction is expected to close in June 2024, subject to court approval and other customary closing conditions. 

Shift in Yorkville Retail as Harry Rosen Prepares to Relocate Bloor Street Flagship [Podcast]

Harry Rosen Flagship at 82 Bloor Street West in Toronto (Image: Dustin Fuhs)

Craig and Lee discuss the relocation of Harry Rosen’s flagship store from 82 Bloor Street West to 153 Cumberland Street in Toronto’s upscale Yorkville neighborhood. This move from its long-standing Bloor Street location represents a major development in the city’s retail scene. The store’s design features will include a three-floor layout and expanded back-of-house operations, which are part of Harry Rosen’s evolving retail strategy. The relocation is seen as a transformative moment for Yorkville, further establishing it as a luxury retail hub.

They also touch upon the broader implications of this move for Yorkville and Bloor Street’s retail dynamics. The conversation highlights the influx of luxury brands into the area, including new and expanding stores like Bulgari and Lululemon, and the role these developments play in attracting more foot traffic and elevating the shopping experience.

The historical context of Harry Rosen’s establishment and its founder’s legacy in Canadian menswear is explored in the conversation. From its origins in 1955 to the passing of its founder in 2023, Harry Rosen has been instrumental in shaping men’s fashion in Canada. The discussion concludes with reflections on the store’s past locations and the evolution of Toronto’s retail environment over the decades.

Rendering of the new Harry Rosen flagship store at 153 Cumberland Street, opening in the spring of 2026. (Rendering: dkstudio architects inc)

Episode Sponsor: 

  • SAJO – Canada’s first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Redefining Retail Human Resources Strategies in an AI-Driven Era

In this dynamic era shaped by AI-driven advancements, retail human resource professionals navigate a landscape rich in complexity and transformation. Understanding and addressing employee needs has become more crucial than ever for cultivating vibrant workplace environments and cultures. Embracing this challenge, Retail Council of Canada (RCC) is excited to host the essential one-day Retail Human Resources Conference on April 25, 2024, at the International Centre in Mississauga. Promising a packed agenda with distinguished speakers, this event is set to be a pivotal gathering for retail HR professionals, offering a wealth of insightful strategies and valuable knowledge as well as 3.5 hours of HRPA pre-approved professional development credits . 

The conference will explore the pressing issues shaping the future of retail HR. Attendees will learn to strike a balance between leveraging AI and other technologies for operational efficiency and the critical task of engaging with employees to nurture thriving workplaces. Discussions will encompass AI’s impact on workforce development, the nuances of compensation and labor relations, and inventive tactics for attracting talent, enhancing employee experiences, and boosting retention.

Featured sessions include:

Just announced! Mastering Finance for HR: Winning Executive Buy-In for Change

Robert Laufer CFO of Browns Shoes Inc. and RCC President and CEO Diane J. Brisebois discuss crafting a compelling HR investment proposal, focusing on alignment with leadership and demonstrating HR’s role in supporting organizational growth and change.

What Employees are Seeking Beyond “Competitive Pay”

John Mortimer and Shelly Patel from LabourWatch present frontline strategies to enhance retail workers’ daily experiences, boosting engagement, customer loyalty, and business performance.

Building Bridges, Breaking Barriers: Empowering your DEI Strategy

Rochele Padiachy, Learning Manager at the Canadian Centre for Diversity and Inclusion will lead a session on transformative DEI strategies and their integration into business plans for an inclusive future.

AI-Driven Innovations for Tomorrow’s Workforce

David Lloyd, Chief Data and AI Officer at Ceridian, examines the role of AI in retail HR, from streamlining tasks to providing actionable insights and improving workforce efficiency.

Revitalizing Inspired Employee Engagement

Deb Craven of Longo’s shares their journey in enhancing employee engagement, highlighting key lessons, accountability, and the positive impact on workplace dynamics.

Additionally, RCC’s Retail Human Resources Conference offers extensive networking opportunities, complete with delicious snacks and a filling lunch. It’s the perfect setting for participants to connect with peers, meet other HR professionals, exhibitors, and solution providers. This year introduces peer-to-peer learning and roundtable discussions, providing a unique forum for sharing ideas and addressing common industry challenges.

Secure your spot at this unmissable conference at www.rcchrconference.ca. Groups of five or more can enjoy a 20% discount, making it an ideal opportunity for team building and mentoring junior HR professionals.

*Partner content. To work with Retail Insider, email: craig@retail-insider.com

Leger Study Unveils Canada’s Top 10 Most Reputable Companies of 2024 [Interview]

Image: Google

Leger, the largest Canadian-owned market research and analytics company, has released its 27th annual Reputation study – unveiling the list of the most reputable companies according to Canadians in 2024.

The Top 10 Most Reputable Companies in Canada in 2024

The maximum possible reputation score is 100. This year, according to Canadians, the most reputable companies are:

  1. Google (Reputation Score: 75)
  2. Sony (Reputation Score: 72)
  3. Canadian Tire (Reputation Score: 71)
  4. Samsung (Reputation Score: 71)
  5. YouTube (Reputation Score: 70)
  6. Shoppers Drug Mart (Reputation Score: 69)
  7. Microsoft (Reputation Score: 69)
  8. Amazon (Reputation Score: 68)
  9. Dollarama (Reputation Score: 68)
  10. Costco (Reputation Score: 68)

Leger surveyed more than 38,000 Canadians to explore their perspectives on close to 300 companies across 30 different sectors. Conducted annually, it is based on Leger’s exclusive model of six recognized pillars of reputation—financial strength, social responsibility, honesty and transparency, quality, attachment and innovation.

Google on King Street East (Image: Dustin Fuhs)

As Canadians struggle with turbulent economic times throughout the country, Canadians are looking for companies that can cater to their needs during these tough times and will be more forgiving to those companies that understand and respond to consumers’ needs, said Leger.

Lisa Covens

“Although certain sectors experienced greater reputation losses and gains than others during these unsettled economic times, we also see an overall resiliency of corporate Canada in this year’s study. The overall reputation of Leger’s cross-section of corporate Canada has remained stable with an average company reputation change of 0,” said Lisa Covens, Senior Vice President.

“This stability highlights the dynamic equilibrium within the landscape of corporate reputation, showcasing resilience even as Canadians shift their confidence among various brands.”

Canadian Tire (Image: Canadian Tire)

Leger said eight of the top 10 companies in 2023 remain in the top 10 this year (Google, Sony, Shoppers Drug Mart, Samsung, and Canadian Tire, Dollarama, and Costco). Google, remaining at #1, has kept its reputation stable and remains in the top spot for the second year in a row. Keeping consistent with the current fiscal climate, Canadian company Dollarama reaches #9, while Costco, geared towards Canadians looking for maximized savings, remains in its position in the top 10 this year (#9).

“(Reputation) attracts customers. It brings their attention, their spending. If you lose reputation then the customers aren’t as likely to engage with you and less likely to go into your stores or go to your website and just do business with you overall,” explained Covens. 

“When there is a problem with reputation, customers want to disassociate with you. For retailers if you think of some of the big brands that are sort of splashy in their branding and I’m thinking of those brands we have seen on people’s shirts, with reputation if a company such as one of those ran into reputation trouble you really wouldn’t want to wear that on your body anymore. 

“That’s an extreme example of where reputation really matters. And just generally people know where their friends and family shop for retail. If you run into trouble, you’re not going to want to be seen as shopping there, you’re not going to want to talk about it, you’re not going to want to actually shop there and spend your money. It’s important. It’s important for everybody and every company across our society really.”

Dollarama at Adelaide and Peter Street in Downtown Toronto (Image: Dustin Fuhs)

Covens said companies can always move the needle if for some reason they have a bad reputation.

“You can always figure out what’s important to your sector and do the good work, the hard work, that goes with that,” she said. 

“So if you run into trouble you want to turn things around . . . You really need to invest where things make sense. Obviously try to address whatever the crisis got you in hot water in the first place but then to do the hard work that follows, really invest your time, your money and your energy into what makes sense for your sector.”

Shoppers Drug Mart at The Well (Image: Dustin Fuhs)

She said retailers should invest their efforts in corporate citizenship in reducing their carbon footprint.

Leger said there were a few industries/sectors whose reputations improved in the last year. 

“For example, as sports leagues returned to pre-COVID attendance levels and fan experiences, the MLB (+5), MLS (+5) and the CFL (+4) all had their reputations increase through the lens of the Canadian public,” said the company.

“The telecommunications industry also had a rebound year, and had an average of +5 in their score this year. This increase was highlighted by Rogers, who appear to have recovered from their service reliability issues of a year ago with a 14-point increase in their reputation from last year. As well, Telus saw their score increase by 5 points this year.

“At the other end of the Reputation spectrum, the transport industry saw many of its companies’ reputations drop. For example, the public’s perception of Sunwing’s reputation declined by 9 points from last year. It is possible negative news coverage associated with last-minute holiday cancellations and pulling out of Saskatchewan contributed to this decline. Other similar providers in the sector also experienced declines as VIA Rail dropped by 6 points, followed by WestJet (-4) and Air Canada (-3).”

Via Rail Niagara Falls (Image: Dustin Fuhs)

The Leger study also looked at ESG (Environmental, Social and Governance) as a driver of corporate reputation.

Shanze Khan

“What we found is the data underscores a critical insight: consumers are increasingly discerning, rewarding companies that truly integrate their stated values into their business models.,” said Shanze Khan, Senior Research Director. 

“In a competitive landscape, with companies vying for finite attention, it is imperative to focus efforts on sector-relevant initiatives rather than diluting them across numerous fronts. This shift towards authentic and impactful action, aligned with their sector, is indicative of the evolving expectations of consumers, who are looking for more than just surface-level commitments that can come across performative.”

Farm Boy Grocery Chain Continues Ontario Expansion with 48th Store, and Plans for More [Interview]

Farm Boy in Oshawa, Ontario (Image: Invest Oshawa)

Fresh food retailer Farm Boy, part of Empire Company Ltd., has opened a new store in Oshawa, its 48th store in Ontario.

The new Oshawa location is an expansive 26,000-square-foot store that is located at 1280 Clearbrook Drive at Taunton Road East, and embodies Farm Boy’s hallmark commitment to freshness, value, and an unparalleled shopping experience, said Shawn Linton, President & General Manager.

Shawn Linton

“Oshawa was selected due to its popularity in adjacent markets and the growing community near the new location. The location was specifically recommended by the city’s economic development team (the Mayor in 2016). As the 48 th store in the province and the 19th in the Greater Toronto Area, the new Oshawa Farm Boy location has a wide range of offerings for residents including: Farm-fresh produce and organic product offerings; Hundreds of Ontario-sourced, fresh dairy, meat and grocery products; Hot bar and salad bar selections, catering to diverse tastes and schedules; A curated collection of exclusive Farm Boy private-label products;  A diverse selection of local, international and Canadian cheeses; and Sustainable shopping options, including reusable bags,” said Linton.

Prior to the recent opening of Oshawa, it has been slightly over a year since the brand’s last two store openings – Aurora in January 2023 and Sugar Wharf on Queens Quay in Toronto in February 2023.  

Farm Boy in Oshawa, Ontario Grand Opening (Image: Invest Oshawa)

Linton said Farm Boy is continuing to expand with two additional stores opening this year. 

Those include Port Credit, located at 175 Lakeshore Road West in Mississauga, tentatively opening in the Spring and Burlington South, located at 3230 Fairview Street in Burlington, tentatively opening in the Summer.

“Farm Boy continues to grow and deliver best-in-class customer service, a unique in-store shopping experience, friendly staff and high-quality fresh product to new communities across the province,” said Linton. 

“As of right now, we have announced the stores coming later in 2024. We’re committed to continuing that growth and will announce upcoming locations when they are confirmed. Farm Boy strives to bring unparalleled value to our customers and we look forward to continue opening more stores and meeting new customers in those regions.

Farm Boy at Brightwater (Rendering: Brightwater)

“The Farm Boy brand resonates with customers because of our commitment to creating a best-in-class customer experience with a selection of high-quality product at great value. We recognize, among other reasons, like our wonderful in-store experience, exceptional customer service, and focus on fresh, that a significant factor drawing customers back to us is the value connection inherent in our private label line.

“There’s a joy that resonates when picking up one of our fan favourites, like the Eda-Yummy Spicy Kale Edamame Dip, or the thrill of trying out one of the many innovative new products we launch every year. Farm Boy also fosters a deep connection with the local communities our stores call home, by partnering with grassroots organizations in the community. For example, in Oshawa we partnered with Canlan Sports to support girls’ hockey within the community. In Toronto, we support the North Toronto Soccer Club. Farm Boy also supports local food banks through partnerships with organizations like Feed the Need in Durham, Second Harvest and Feed Ontario.”

Farm Boy College Park (Image: Dustin Fuhs)

The image of big grocery chains in the public has taken a hit in recent years with the perception of price gouging. How does Farm Boy combat that perception?

At Farm Boy, we recognize that value is more than just price; it also includes the freshness and quality of our products, the overall customer experience, and the ease of the pathway to purchase – those factors are where Farm Boy stands out,” said Linton. “We focus on ensuring that customers shopping in our stores have a memorable experience, are greeted and helped by friendly staff and leave with the highest quality products. 

“Freshness is a top priority at Farm Boy; we bring in high-quality Canadian meats, dairy, and produce. This means that our products, such as our produce, last longer because of the efficiencies created through that priority, allowing us to pass on savings to our customers. We also offer a wide selection of options that fit our customers’ lifestyles including gluten-free, plant-based, vegan, and vegetarian products. Providing all-around great value is top of mind for us and price is just one factor in the value equation.”

Labour is an issue for everyone in the these days in the retail sector.

“As with all retailers, ensuring that we have the best team members is an ongoing endeavour and we are always excited to provide opportunities to anyone who would like to be part of the Farm Boy experience,” added Linton. “Farm Boy is very fortunate with the talent that we have across the business, with the friendliest people working in our stores and support facilities that bring to life our commitment to that best-in-class customer experience. 

“Our team shares a passion for excellence and continuous improvement, and we foster a culture of asking ourselves “why not,” which allows our staff to feel like they can make a real impact on our business. In terms of attracting new talent, we’re currently working on a relaunch of our recruitment marketing materials, which will highlight the above. The new campaign will be launching this summer.”

Image: Farm Boy

Linton said a trend the company is seeing in the market is that customers are becoming more value-oriented with a growing pull to its private label offerings, not only for their quality, value, variety, and taste but also for the exclusivity factor they bring. 

“Convenience is also an important benefit and factor that our busy family shoppers and city professionals are looking for. Our excellent quality, chef-prepared meals and ready-made salads are highly sought-after, on-the-go meals, for those busy weeknights where our customers don’t have time to cook but are looking for something of great quality and taste, that still remains wholesome,” he said.

“This combination of value, convenience and our commitment to high- quality products is what sets Farm Boy apart and is part of what makes us the preferred destination of choice for our customers.”

Linton said Farm Boy continues to focus on “fun” with its store designs. 

“Key aspects of the brand continue to be the farmer’s market feel to our stores with little surprise and delight features: Mikey the Swinging Monkey over the bananas; Lulu the Cow throughout the store; The clucking chickens above our eggs,” he said.

“These become more meaningful when they are focused on the community the store operates in, such as the CN model train that travels through our Train Yards store in Ottawa.”

Farm Boy has grown from a small produce stand starting in Cornwall in 1981 to 48 stores located across Ontario.

Josh Katz of RioCan Discusses The Well and Retail Developments in Toronto and Edmonton [Video Interview]

The Canadian Retail Landscape with Josh Katz: Trends, Growth, and Exciting Brand Expansions [Video Interview]

Craig and Josh Katz, Assistant Vice President of Leasing at RioCan Real Estate Investment Trust, discuss Katz’s extensive career in commercial real estate, starting with his entry into the industry right before the 2008 financial crisis.

Katz highlights the resilience of certain retail categories and the innovative approaches taken by RioCan to navigate these challenging times, including the development of The Well in Toronto. This mixed-use project is a transformation of urban retail, offering a blend of necessity-based and unique retail experiences, including a significant focus on fitness and food tenants.

Katz also discusses RioCan’s strategies for future developments and leasing trends, including the move towards mixed-use projects and the importance of creating engaging retail environments that cater to community needs. The conversation touches on specific projects including 11 Yorkville Avenue, where Sweat and Tonic will be a tenant. They also discuss South Edmonton Common and the introduction of Chick-fil-A to the Edmonton market, showcasing RioCan’s proactive approach to reimagining retail spaces and enhancing consumer experiences. The interview concludes with a look at the broader implications of these strategies for the retail and commercial real estate industries.

Episode Sponsor: 

  • SAJO – Canada’s first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.

The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.

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New Retail Being Added to Massive Multi-Phase ‘Galleria on the Park’ in Toronto [Interview/Renderings]

Galleria on the Park (Image: Almadev)

The new master-planned community Galleria on the Park, at Dupont and Dufferin in Toronto, is ideally located in an area currently experiencing a major development boom, which is being accelerated by this massive project.

The development, by Almadev, will consist of eight buildings totalling 2,956 residential units and 279,000 square feet of commercial space. It will also have an eight-acre public park and a 95,000-square-foot community centre.

Galleria on the Park (Image: Almadev)
Arlin Markowitz

Arlin Markowitz, Executive Vice President, CBRE Limited, Urban Retail Team, which is handling the commercial leasing for the property, said construction for the project is well underway. 

“It’s a multi-phase project. The building being built now is Block 5 at the western end,” said Markowitz, adding that commercial space in that building is about 25,000 square feet, plus 12,000 SF on level 2. That will include about six different tenants and the phase is expected to be finished this year.

“What we’re actively working on leasing right now is that phase of the project, I can’t say who it is yet because they’re not firm deals yet but we’re in great conversations with national financial institutions and coffee brands to occupy space at the western side . . . That’s going to be next to a really amazing community centre which has a swimming pool and a skating rink because when these lands were assembled there was a community centre on there. It was a really important part of a vibrant community.

“That’s why this is called Galleria on the Park because the developer Almadev is building a multi-acre park in the middle of the site and that park will be anchored on the western edge of it with a community centre. It’s a really huge draw of the project.”

Galleria on the Park (Image: Almadev)

He said they are targeting to have a grocery-anchored retail space at a later phase of the development.

The developer said the project is in a diverse neighbourhood filled with hidden gems, hip bars, cafés and single family homes filled with young families and urban professionals. Its close proximity to downtown Toronto, access to transit and unlimited restaurants, shops and amenities make it an ideal neighbourhood to live, work and play.

“There’s a lot of moving parts in terms of some tenants who were in the existing plaza that would like to come back,” said Markowitz. 

For the overall development, there will be a broad mix of commercial tenants because it’s such a large project.

“Block 5 is an example. Because it’s next to the community centre we’re targeting some uses that we think will be synergistic with community uses. Every day there’s going to be tons of kids going in and out of there and families. So potential for sporting good retailers, potential for education uses like we’re seeing a lot of music and singing and dancing schools popping up around the city. Tutor businesses,” he said.

There’s definitely room for a pet store or a doggie daycare centre. There’s also room for entertainment concepts such as social gaming and wellness.

“We see that block as a very family-oriented block,” added Markowitz. “Of course, coffee and fast food will do well there. Maybe brunch . . . In the other parts of the project you’ll have your everyday needs for sure – grocery, banking and fitness. And those will take up a lot of space.

“But then to complement that all around you’ll have some smaller different spaces where you can have more micro retail along the corridor that connects the different blocks near the park. There I think you’ll see more like urban artisanal, unique uses. Similar to some of the things we did at The Well. We’re definitely going to leverage some of the relationships with brands that we placed into The Well here.

“It would be nice to see other types of just cool uses here. Different culinary themed uses. We’re going to have the world of big chains pretty much covered with the banks and grocery so when it comes to food and beverage and unique uses we’d love to have cool local brands.”

Markowitz said the area where the project is being built is a pocket of the city where a ton of density is coming on. 

“There’s a few mega projects in what I’m going to coin Midtown West. There’s Mirvish Village from Westbank at the corner of Bathurst and Bloor. Then you head further west and you have another large project that we’re working on with Hazelview at Bloor and Dufferin. Hazelview and Fitzrovia have a joint venture project that’s also thousands of condo units,” he said.

“Just south of them at Bloor and Dufferin, you have the Dufferin Mall which is being redeveloped and there’s tons of residential being added.

“There’s a really cool mix of great residential and great retail. It’s also very much adjacent to transit. So I think there’s going to be more and more density to come. At Bloor and Lansdowne there’s two big applications in for more highrise from RioCan and from Kingsett Capital. Also if you look at Bloor and Lansdowne that’s where the Union Pearson Express is. So you can take the train from Union Station to Pearson Airport.”