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Unprecedented Growth of Gift Cards in Canada: Doug Stephens Interview

Gift Card at Shoppers Drug Mart (Image: Dustin Fuhs)

The North American gift card category has become an industry unto itself, with hundreds of billions in revenue and an array of new business models springing up around it.

More and more people are buying gift cards as presents during the Christmas shopping season. It’s just simply easier for them to buy gifts for people.

Doug Stephens

Doug Stephens, Founder and President of Retail Prophet and considered one of the world’s foremost retail industry futurists, said the idea of gift certificates has been around for a very long time.

“I think the operating premise behind the gift certificate was that this was a way of maybe showing more thoughtfulness than just putting cash in an envelope and giving it to a friend or family member. At least it seemed you had considered their interests or their potential needs,” he said.

“But the first gift card as we know it today, as near as I can trace it back, goes back to 1994 and U.S. luxury retailer Nieman Marcus actually rolling out a gift card with a payment structure around it, meaning you could use the card more or less like a credit card and of course since that time we’ve seen just about every business from the corner gas station to the grocery store employing a gift card strategy as well. The industry has just exploded.”

Oxford Gift Cards at Royal Bank Plaza
Oxford Gift Cards at Royal Bank Plaza (Image: Dustin Fuhs)

Stephens said for a retailer gift cards allow them to sell something to a consumer who may not really know what they really want because they’re buying for someone else. So it takes the guesswork out of gift giving for the consumer. It’s a convenience.

“And for the retailer it basically defers the need to relinquish inventory against that revenue. So I give you $100 today but it may be six months to a year before I redeem that gift card. So you’ve got that cash in hand months or potentially even years before you have to relinquish any inventory against it. So the business case is very strong,” he said.

“But there’s another piece to this that I think sometimes comes as a surprise to consumers and that is about 10 to 20 per cent of gift cards that are sold never get spent. They never get redeemed. Or maybe they get partially redeemed. You leave a little bit of money on the card and then throw it in the garbage. 

“So from a retail standpoint that’s a huge pick up for retailers. You’re selling $100 worth of goods and you’re maybe giving up $80 worth of merchandise at retail. That’s a pretty sweet deal for retailers. So the business case is strong.”

Ultimate Dining Gift Card (Image: Dustin Fuhs)

Stephens said there are a few things that are worthwhile for consumers to think about as they’re going out and purchasing gift cards.

“Number one you want to look to see if there are any restrictions on what the card can actually be used for. Are there any categories of goods and services that are somehow excluded from the use of the card? That’s something obviously you want to be sure of before you give it to someone,” he said.

“The other thing you want to look for are any hidden fees. And for most gift cards there are no such fees but if you’re giving say a pre-paid credit card  that can be used anywhere very often you’re going to find that there’s an activation fee and it can be fairly substantial. So your $100 gift card may only wind up giving the recipient $85 worth of spending power once that activation fee is taken off.

“Last but not least is the expiry issue. The legislation within the province of Ontario anyway suggests that gift cards cannot have an expiry. However there are some exceptions notably things like manicures, spas, massage, that sort of thing. Those categories are for whatever reason allowed to expire their gift cards. Just pay attention. If in doubt, go to your local provincial legislation and see what it says.”

Lush Gift Card (Image: Dustin Fuhs)

Stephens said the revenue on gift cards in Canada is about $3.5 billion and it’s growing at a compounded rate of about five to eight per cent.

“If I’m not mistaken that’s probably about double what retail is growing at and in fact it might even be more than that because I suspect 2023 was a relatively flat year for growth when you strip out inflation. It’s a significant category. It’s kind of become an industry unto itself,” he said.

Canadian Grocers are Not Profiteering as Claimed, and an International Supermarket Chain won’t Enter Soon [Op-Ed]

When it comes to selecting the most significant non-scandal of 2023, the “greedflation” campaign is by far the absolute winner. Politicians, and even some knowledgeable economists, have convinced many that Canadian grocers have taken advantage of the recent inflationary cycle to profit unfairly. Despite compelling data and many reports pointing to the contrary, many Canadians remain convinced of this narrative.

Jim Stanford, an economist known for commenting on food prices, is the most recent example of how Canadians seem to be embracing arguments against food companies without questioning their validity. Stanford recently claimed that net profits for grocers in 2023 would surpass $6 billion for the first time, a statement that gained significant attention and raised the ire of politicians and many Canadians. The media largely accepted these claims as fact without delving into the source of the data.

It’s important to note that the figures provided came from Statistics Canada, rather than corporate financial statements, which arguably would be more reliable. Statistics Canada’s Table 33-10-0225-01 which was used for the $6 billion argument can include convenience stores, specialty food stores and not just major grocers.

Net profits are not a suitable metric to consider unless the intention is to sensationalize the issue of profiteering. To assess whether a grocery chain is indeed profiteering, one can look at gross profit margins, calculated as revenues minus the cost of goods sold. It’s worth mentioning that the gross profit margins for our major grocers have remained relatively stable over the past five years, based on data from their financial reports (See Figure).

Now, let’s also examine profits, a topic that politicians often emphasize. The combined net profit for the three major Canadian grocery chains (Loblaw, Sobeys, and Metro) in the past 12 months amounted to $3.808 billion. It is highly unlikely that this figure will exceed $6 billion in the current year, as claimed earlier this week. To reach such profits, these chains would need combined revenues totalling $110.6 billion over the past year. When considered as a percentage of total sales in the last 12 months, the combined profits represent only about 3.4%, which is an incredibly modest return. Additionally, this figure includes non-food items like cosmetics and prescription drugs, which typically have higher profit margins.

In essence, though, there is nothing inherently wrong with profits, and in a functioning economy, companies should report increased profits annually due to inflation. Canadians should understand this. People’s salaries increase, the prices of goods and services rise, and naturally, net profits increase in dollar terms. This is why it is critical to analyze percentages over time for a more comprehensive assessment.

In 2023, emotions seemed to overshadow a proper understanding of the food business world and food supply chain economics among many Canadians. Blaming the food industry has been, and continues to be a convenient diversion for politicians, diverting attention away from the real issues impacting inflation, such as public overspending and fiscal policies, among others.

However, grocers are not without blame either. Beyond profiteering, the industry has some challenges to address. Regulatory compliance has been an issue, and the bread price-fixing scandal has certainly tarnished the industry’s reputation. While it’s true that some level of greed exists in the food industry, as in any economic system, it can also be taken to an extreme.

Our grocery chains here in Canada are well-managed, but it is also to note that profit margins in other countries like the United Kingdom and the United States are about half of what they are here. While acknowledging that the evidence of profiteering in Canada is weak at best, there is a need for more competition in the market.

François-Philippe Champagne, the Minister of Innovation, who is on a mission to increase competition, has called upon other grocers abroad to invest in Canada. However, the challenge lies in making Canada an attractive destination for investment, which cannot be achieved without a mandatory code of conduct that levels the playing field between the major grocery chains, independent grocers, and suppliers alike. Right now, players like Loblaw and Walmart have way too much influence and are dictating supply chain rules, a dimension consumers don’t necessarily see. It’s been like that for a while now.

With a well-defined mandatory code of conduct, Canadians may have to wait a considerable amount of time before witnessing the entry of new grocery players into the Canadian market.

CDNGLOBAL Brokerage Expands into Toronto with Plans for Future Growth [Video Interview]

Image: CDNGLOBAL

Craig and Scott Mulligan, Managing Partner and Broker of Record at CDNGLOBAL, discuss an overview of CDNGLOBAL’s recent expansion into the Toronto market through a successful merger with Ellington Partners Corporate Real Estate Advisors. The discussion unveils the unique position of CDNGLOBAL as a boutique brokerage, emphasizing its ownership structure and empathetic approach to client services.

Scott Mulligan

The conversation delves into the challenges of the industrial space, shedding light on the increasing demand driven by the surge in e-commerce. Mulligan analyzes the tight industrial market conditions, with a mere 1 percent vacancy rate, and speculates on potential corrections in rental rates. The dialogue explores CDNGLOBAL’s plans to actively grow its existing industrial business while expressing a keen interest in acquiring a team to lead the CDNGLOBAL retail group, recognizing the interconnectedness of retail and industrial sectors.

Mulligan also shares insights into recent notable deals, highlighting CDNGLOBAL’s involvement in the sale of a building and land in Sheridan Park, emphasizing their active role in the life sciences sector. The conversation concludes with Mulligan expressing excitement about the merger and CDNGLOBAL’s national representation, reinforcing their commitment to providing premium service to clients across Canada.

The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.

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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

Rudsak Plans Further Retail Expansion in Key Canadian Markets and will Open Flagship at Royalmount [Interviews]

Rudsak Royalmount (Rendering: Rudsak)

Canadian outerwear brand RUDSAK continues to expand its retail footprint across North America with plans to grow the business in different markets.

Alex Kocun

Alex Kocun, VP Sales and Operations, said part of the expansion includes opening a store next year in Montreal’s massive mixed-use development Royalmount, likely near the end of summer.

The store will be about 2,200 square feet.

Image: Rudsak

RUDSAK, which is based in Montreal, began in 1994. Currently, it’s a global brand with its e-commerce reach. 

Rani Al-Hawli

“The DNA of the brand started 30 years ago as an outerwear company that specialized in leather, fur and a really very body hugging silhouette. Very aesthetically pleasing outerwear for the Canadian market,” said Rani Al-Hawli, CFO. “Over the 30 years, the brand and the company has evolved. We are now a performance luxury brand.”

“Being 12 months a year whether it’s spring, summer or whether it’s winter, RUDSAK is now known for being a performance luxury brand providing both athleisure, athletic, active wear in the transitional periods and in spring and outerwear in the fall period, ski wear. This is where RUDSAK is right now.”

“Our physical presence is Canada. We’re a Canadian company. We have a physical presence in Canada both in retail stores and in our head office operations. We also have operations and retail stores in the United States. And we are currently growing across Europe and the Asian market.”

In Canada, the company has 22 stores with a stronger footprint in the East particularly in Montreal and in Toronto.

“But we do have expansion plans that we would like to include our footprint in the West of the country. Vancouver, Calgary and Edmonton.”

Al-Hawli said the company is pleased with the Royalmount presence.

“It’s in a really nice location. We picked it specifically for the lighting of that location. It’s going to be our future flagship store in Quebec. So we’re very excited about that. It will have our new retail concept in it. We have a designer who is currently doing the interior design of that store. It’s going to be spectacular,” he said.

Ben Labrecque of Oakmont Real Estate Services represents Rudsak.

Royalmount (Image: CarbonLeo)
Luxury wing, Royalmount (Image: Carbonleo)

Kocun said Royalmount offers something unique in the Montreal retail landscape. It’s an “experience centre.”

“It’s clearly a high end mall. Montreal hasn’t had a project like that. It is needed,” he said. “We believe as a brand that it is a perfect fit for us because we are offering a high end product as well. Therefore we believe it was a very good opportunity for us and that’s one of the reasons we are in Royalmount.”

Al-Hawli said the recent pandemic changed many things for retailers. RUDSAK, like many other retailers, had to adapt to that environment.

“Now we are in that re-expansion phase. So what doesn’t kill you makes you stronger and COVID did that for us. It really accelerated the way we work as a company. It automated a lot of our processes internally. And it realigned us to be ready for this future which is where we are today. Alex and the retail team are driving a re-expansion across the Canadian and the U.S. space,” he said.

“For us, in our retail expansion, there’s a strategic plan to align the brand in the places our customers want to be. So for us Royalmount is one of those key places. We believe the values and the offering that that mall is proposing to its clientele also fits the same values we have as a company. It fits our client base. So for us, it’s part of our strategic go-forward plan for retail in Canada.”

Rudsak “Outerwear Brand of the Year” winner at the Canadian Arts & fashion Awards 2023
Rudsak “Outerwear Brand of the Year” winner at the Canadian Arts & fashion Awards 2023 (Image: Linkedin)

Al-Hawli said the company believes it’s ready for growth to triple over the next two to three years. 

“We’re looking to triple our numbers and we’re in line to do that,” he added. “We had phenomenal growth over last year. I know it’s very difficult for many retailers to say, especially this year. I think the last time we ran the numbers it was 27.8 per cent growth for this year which is phenomenal.

“Luxury like all other retailers are feeling that retail pressure. Fortunately for us as a brand we’ve been very strong at connecting with our customer base, with our clientele. If you look at some of our customer reviews, I think you’ll see some of the most phenomenal customer reviews for an outerwear brand across Canada if not North America. That’s being reflected in the customer’s consistent demand.”

Overregulation Threatens Canada’s Natural Health Product Retailers [Op-Ed]

Many companies harbour a general aversion to regulations, often perceiving them as excessive burdens that hamper their ability to navigate an intricate web of rules. In sectors like food production, which encompasses areas such as food safety, fiscal constraints, and labelling requirements, these challenges are a constant struggle. Some of this resistance to regulation is undoubtedly rooted in corporate interests, but it is increasingly evident that the regulatory burden on companies, especially within the food industry, is exacting a toll.

Let’s examine Canada’s thriving Natural Health Product sector as a case in point. This sector has emerged as a significant contributor to the national economy, showcasing robust growth and innovation. However, its promising trajectory is currently under threat due to what many perceive as overregulation, particularly stemming from new labelling rules that present substantial challenges for the industry. The health products sector encompasses a wide range of products, from vitamins and herbal remedies to traditional medicines and organic hygiene products. According to a recent Deloitte report, sales in this sector have surged from an estimated $4.3 billion to approximately $13.2 billion in recent years, with exports also expanding from $0.7 billion to $3.6 billion. This growth is not only reflected in sales figures but also its significant contribution to Canada’s GDP and employment, providing livelihoods for approximately 92,000 full-time equivalent jobs—a truly substantial impact.

Regrettably, most Canadians are unaware of the regulatory shifts occurring across various facets of this sector, including cost recovery, labelling, and health product regulations. While consultations are ostensibly carried out for each change, public authorities seldom heed the concerns raised by industry stakeholders. For instance, the ongoing open consultation on cost recovery, which concluded in August, is poised to be implemented by 2025 with no significant adjustments. In 2022, new labelling regulations were introduced, with a phased implementation plan stretching into 2025. Additionally, the recent Royal Assent for Vanessa’s Law in 2023, with implications for Natural Health Products, anticipates the introduction of further regulations in 2025 and beyond, underscoring the evolving Canadian regulatory landscape, with one change following another in quick succession.

These recent regulatory changes, particularly those related to labelling, are poised to unravel the significant progress made in the natural health sector. Although well-intentioned, these regulations disproportionately impact the predominantly small and medium-sized businesses that constitute the sector. Many of these enterprises have already been severely affected by the COVID-19 pandemic and have limited capacity to absorb the additional costs associated with these new rules. A recent Deloitte survey paints a grim picture: 50% of respondents foresee a negative impact on business attractiveness, 76% anticipate reducing their product offerings, and 21% are contemplating shutting down their operations in Canada. The prospect of one in five businesses exiting the industry is well beyond the norm, potentially fostering more competition and competitive pricing overall—a double-edged sword.

Nutrition House 2.0 at CF Toronto Eaton Centre (Image: Dustin Fuhs)

What makes these developments especially worrisome is that they revolve around health products, which have gained paramount importance for Canadians in the wake of the pandemic. As Canadians prioritize their health more than ever before, the competitiveness of our food sector becomes pivotal.

The repercussions of these regulations are vast, extending beyond stifling innovation and competitiveness to encompass significant job losses and reduced product diversity. This is deeply concerning, given that the health products sector has not only been a source of entrepreneurial potential but has also offered healthier lifestyle choices for Canadians.

Furthermore, the sector’s challenges highlight broader issues within regulatory policies. Regulations, originally designed to ensure safety and efficacy to protect the public, can inadvertently stifle growth and innovation. This is particularly true in sectors like natural health, where small businesses dominate and lack the resources to navigate complex regulatory landscapes.

As Canadians and Ottawa grapple with ways to enhance competition in our nation, it’s crucial to strike a balance between consumer safety and health on one hand and innovation and business growth on the other. The current trajectory strongly suggests the need for a comprehensive review of these regulations, potentially exploring alternative policies that achieve the same objectives without jeopardizing this vital sector. Only through such a reassessment can we ensure that our food sector, not just health products, continues to thrive, contributing to Canada’s economy and the well-being of its consumers.

The Body Shop Launches ‘Shop-in-Shop’ Spaces at Shoppers Drug Mart, Expanding Retail Presence [Interview]

The Body Shop x Shoppers Drug Mart (Image: The Body Shop)

Global beauty brand The Body Shop is growing its retail presence in Canada with shop-in-shop locations at Shoppers Drug Mart stores.

Jordan Searle

Jordan Searle, President of The Body Shop North America, said currently the brand is in 53 locations with the concept.

“Firstly we’ve had quite a history I think over the last couple of years of talking with Shoppers on and off and finally the timing was right to work with them,” said Searle. “As you know, they’re an awesome retailer. Very present in Canada not only physically but in the consumer’s mind as well.

The Body Shop x Shoppers Drug Mart (Image: The Body Shop)

“For us, we’re very penetrated in terms of D2C in Canada. We have ecommerce that compliments the 108-store network and those stores are a huge part of our business. Hence continued investment to upgrade them.

“But over the COVID period there was quite a lot of changes in the ways consumers were shopping. Because grocery and pharmacy were kind of still trading through that period and they were often only the most accessible retail for people to shop, it became a common place for consumers to shop in all the different categories within those different environments. And that trend still has persisted as we’ve moved away from COVID.

“For us, in order to bring The Body Shop to more consumers and to make it more convenient for people to shop The Body Shop, we felt that a relationship with Shoppers was a great idea. That’s primarily why we expanded with them.”

The Body Shop has 108 stores across Canada. The Body Shop operates about 3,000 retail locations in more than 70 countries.

Searle said the brand has not opened any new locations in Canada in the past year but it has been undergoing renovations of existing locations.

“Obviously with 108 stores, we’re fairly well penetrated across Canada. So it’s really been a question of us upgrading our stores to our new workshop concept. The most notable of those would be our Yorkdale store which was back in August,” he said, adding that about nine stores have gone through the process.

“And more to come.”

The Body Shop x Shoppers Drug Mart (Image: The Body Shop)
The Body Shop x Shoppers Drug Mart (Image: The Body Shop)

Searle described The Body Shop as a democratic beauty brand with quite a unique place in the market being an activist brand and focusing on sustainability.

The shop-in-shop concept is nationwide. And The Body Shop is branded within those Shoppers stores.

“We’ve been super happy with the results that we’ve been achieving with Shoppers and certainly we’ve proven that we have a place within the Shoppers merchandising mix. So right now we are discussing future great plans with them. But obviously not totally at liberty to say what that looks like but for sure we’re looking to grow,” said Searle.

This move marks The Body Shop’s first expansion beyond its standalone brick-and-mortar retail locations in Canada.

The shop-in-shop locations carry a select assortment of the brand’s ethically sourced and sustainably made products including bath, body, hair, and skin care from some of its most popular ranges like Vitamin C, Vitamin E, Edelweiss, Tea Tree, and Hemp. Customers will also find the brand’s most well-known body care favorite, Body Butter.

“We are so proud to be partnering with Shoppers Drug Mart, one of the most recognized and trusted names in Canadian retailing, to make shopping for our products as convenient as possible,” said Hilary Lloyd, VP of Brand & Activism, The Body Shop North America. “As a leader in changemaking beauty, we prioritize positive change for the planet and the communities we source our ingredients from. We’re thrilled this expansion will allow us to further grow our mission and impact by making our products more accessible to Canadians.”

The Body Shop x Shoppers Drug Mart (Image: The Body Shop)

Founded in 1976 in Brighton, England, by Dame Anita Roddick, The Body Shop is a global beauty brand and a certified B Corp. The Body Shop seeks to make positive change in the world by offering high-quality, naturally inspired skincare, body care, hair care and make-up produced ethically and sustainably. Having pioneered the philosophy that business can be a force for good, this ethos is still the brand’s driving force. Along with Avon and Natura, The Body Shop is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social, and environmental impact.

Gwennaëlle Varnier

“Customers trust us to have the best beauty assortment in the country and we continue to launch new brands to ensure we always have something for everyone,” said Gwennaëlle Varnier, Vice President, Prestige Beauty, Shoppers Drug Mart. “We’re noticing a trending increase in body care purchases in Canada, and we are intentionally welcoming The Body Shop products to our lineup because we know it’s what our customers are looking for. Plus, this brand is taking steps towards a more beautiful planet, which is important to us as a purpose-led retailer.”

Shoppers Drug Mart (Pharmaprix in Québec) has almost 1,350 stores.

Mountain Warehouse Looks to Further Expand in Canada by Opening Dozens of Stores [Interview]

Dartmouth Crossing Mountain Warehouse (Image: Mountain Warehouse)

Canadians love the outdoors and Mountain Warehouse is growing its presence in the country to meet a growing need in the market.

Mark Neale

Mark Neale, CEO and Founder of the outdoor clothing and equipment London-based retailer, said Canada is the second most popular country in the world for the brand behind the UK.

The brand began in 1997 and today it has about 370 stores in eight different countries. There are 45 stores in Canada.

“We carved out this positioning for ourselves where we offer great value for money, every day outwear we call it, for the whole family,” said Neale. “There are loads of what you might call our (competitor) brands and they’ve all got a picture of a guy, and it’s always a guy with an ice axe hanging off the glacier. We instead have pictures of a whole family playing with the dog in the woods.

“So it’s an accessible offer, accessible price points, accessible stores where people are shopping anyway, and accessible advice with friendly people who are pleased to see you when you come into the store.

“You don’t need to be a super technical outdoorsman to shop with us.”

Image: Mountain Warehouse

Neale said the brand opened two stores in Canada in 2023 in Whistler, B.C., and Dartmouth, Nova Scotia.

Another Vancouver store in CF Richmond Centre is opening around Christmas this year and a shop in Banff on Banff Avenue will open sometime before Easter.

“We’re also doing a new store next year, spring time, in Kingston, Ontario and we’re looking at a few other things,” said Neale.

When asked how many stores the brand could grow to in Canada, Neale said: “I honestly don’t know but I’d like to think we can get to 70 or 80 stores in due course.”

Stores are typically 3,000 and 6,000 square feet.

“One of the things we are doing is we’re looking for bigger stores at the moment,” added Neale. “In the UK, which is our home market, we’ve been doing a lot bigger stores. We’ve got some now that are 15,000 plus square feet and we found that they’ve been going really well for us. We developed a much wider product range during COVID for the online business because when all the stores were closed the online was really booming.

“Now we’re finding to put that in stores we need bigger stores and that’s working well for us.”

Mountain Warehouse (Image: G.L. Smith)
Mountain Warehouse (Image: G.L. Smith)

Neale said when the company looks for real estate space in Canada it is now keen to find locations in power centres which it hasn’t done yet. 

“Geographically we’re all over the country but we’re in the most populated areas obviously. But we’re also in some smaller markets,” he said.

COVID was a booming time for the retailer, like many others in the industry. During the pandemic, many people were buying outdoor gear who traditionally were not outdoor customers.

“I particularly remember that, particularly in that first year, literally every person in the world wanted a pair of walking boots so they could spend their one hour of exercise a day with their dog or whatever walking,” said Neale.

“But travel gear you could not sell for love or money. As things progressed, things changed and it’s pretty much back to normal now.”

Neale said the newest stores have a much brighter look to them and they are tending to be bigger to showcase the whole range of products.

“And that’s been working well for us,” he said.

Toronto’s ‘The Haifa Room’ Founders Open ‘Bar Haifa’ in Vancouver, Blending Middle Eastern Cultures and Cuisines [Interview]

Image: Bar Haifa

The founders of The Haifa Room — a beloved Middle Eastern restaurant/bar located in Toronto’s Trinity Bellwoods neighbourhood — have opened their new elevated West Coast concept, Bar Haifa, in Vancouver.

The port city of Haifa, Israel, has been home to Arabs and Jews living and working alongside each other for centuries. In this spirit of co-existence, close friends and seasoned restaurateurs from both Palestinian-Muslim and Israeli-Jewish backgrounds Waseem Dabdoub, Fadi Hakim, Yossi Misrahi Eastwood, Daniel Suss, and Mark Kupfert came together to open their Toronto take-away window in June 2021 during the pandemic and felt the name captured the essence of their endeavour.

Soon, The Haifa Room grew beyond mouth-watering take-out falafel and sabich pita sandwiches. Later that year, with the addition of Chef Jason Hemi (formerly of Fat Pasha and Rose and Sons), it became a hyper-casual 28-seat restaurant, with accolades and a loyal following for its Fennel and Apricot Labneh, Kofta, Boneless Lamb Shoulder, and Signature Fresh-made Hummus.

L-R: Daniel Suss, Chef Jason Hemi, Fadi Hakim, Waseem Dabdoub, Mark Kupfert
Image: Bar Haifa

“We all have different gigs but we all came together for this project and Waseem connected us all. And it’s been like a really special project. It kind of got us through COVID. It was a dark time,” Kupfert said. “For all of us, I think it’s a breath of fresh air compared to our regular (work). We all have different things.

“During COVID I was approached to open up another location of my current business. I have a bunch of vegetarian restaurants and I was in COVID and just kind of feeling closed in and the idea of doing something very far-placed, full of nature, beauty, a beautiful new building. And I thought ya this is what I should be doing. I took the leap. Then COVID just continued, continued and continued. There were delays, and delays and delays. By the time I got our building permit and we were ready for construction, I lost my passion for that use whereas I was still very passionate about the Haifa Room and what it was doing just in terms of the narrative, the food, the experience. It just seemed a lot more exciting.

“So I approached my partners and told them we have this opportunity. We already have a lease, we already have a building permit. We just have to redesign it and I think it would be a really good location because it has good lunch and dinner trade and it’s in a super cool building and there’s a patio and doors that open.” 

The Vancouver restaurant was originally scheduled to open in July of this year, but because of construction delays it was pushed to mid-November, placing the opening in the midst of the tragic conflict in Gaza and Israel.

“At first, words failed us. We’re devastated. We all have family members living in Palestine and Israel,” said Hakim. “As we grapple with the situation, we grieve for all the civilians, our helplessness. For now, our focus is connecting people through shared experience and finding a commonality between people through food.”

Image: Bar Haifa
Image: Bar Haifa

Located in the heart of downtown Vancouver on the ground floor of the Deloitte Summit building on Georgia at Homer, Bar Haifa contains 55 indoor seats, including a cocktail bar, chef’s table, banquette seating and an open kitchen, along with a spacious outdoor patio that will double its seating during the summer.

The Vancouver eatery features an expanded menu that showcases the terroir of its new location, with lots of fresh seafood and local ingredients, along with a dedicated take-out only street-food menu. Bar Haifa will have a bigger focus on service than in the Toronto location, and an extensive wine and cocktail list. 

The partners believe the concept could be successful in other Canadian cities.

“Right now we’re just relieved that this one opened because it’s been so delayed,” said Kupfert.