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Galen Weston Steps Down as Loblaw President, and Why it’s a Good Thing [Expert Interviews]

Photo: Loblaw Companies

Galen Weston is stepping down from running the day-to-day operations of George Weston Limited and Loblaw Companies Limited.

Weston will remain Chair of the Loblaw Board of Directors, as well as Chair of the Board of Directors and Chief Executive Officer of parent company, George Weston Limited – where he will play an active role setting the strategy for the group, it was announced Tuesday in a news release.

Per Bank will become President and Chief Executive Officer of Loblaw by Q1 2024. The appointment follows a global talent search initiated in August 2022 in anticipation of Robert Sawyer’s planned retirement as Loblaw’s Chief Operating Officer at the end of 2023, said the company.

“I was not surprised by this change. Galen Weston faced an incredible amount of backlash on social media and in other media and became the poster boy for high grocery prices and for the oligopoly industry structure that is frequent in Canada,” said retail analyst and author Bruce Winder.

Bruce Winder

“I think his recent compensation increase at a time of economic stresses on many Canadians left people feeling negative toward Mr. Weston and he became a symbol for the differences between the haves and have nots in this country. As Galen has been the face of the Loblaw brand over the last several years it made sense to distance himself somewhat from the grocer so as to reshape perceptions of Loblaw as a more accessible brand in Canada”

With more than 2,400 corporate, franchised and Associate-owned locations, Loblaw, its franchisees and Associate-owners employ more than 221,000 full- and part-time employees, making it one of Canada’s largest private sector employers. Its brands include President’s Choice, T&T, No Name, Loblaws, Real Canadian Superstore, No Frills, Fortinos, Provigo and Shoppers Drug Mart.

Weston has come under heavy criticism recently including by federal NDP leader Jagmeet Singh who criticized the grocery executive for high profits during a Parliamentary committee.

Sylvain Charlebois, Senior Director, Agri-Foods Analytics Lab, Dalhousie University and a Professor in food distribution and policy in the Faculties of Management and Agriculture, said the decision for Weston to step aside from the day-to-day operations is a good decision.

Sylvain Charlebois
Sylvain Charlebois

“It’s good to pause and allow someone else to run the day-to-day shop for a while. The scapegoating just became a distraction really. I think it’s going to calm things down a little bit,” said Charlebois. “So I think it was actually a good move and I think it should have happened a long time ago but now is the right time. It’s going to happen early 2024 not now but still knowing that he will be leaving for a while is something that probably makes him less of a target and making him a target was truly unfair I thought.

“First of all, I thought his company was and is well managed. He hasn’t really done anything wrong in recent years at least. Loblaw is a well-run company and he’s not necessarily responsible for higher food prices. I mean, we are looking at a global phenomena. I was hoping that people would have appreciated that but most people don’t just look at financial statements. They don’t look at the data. So they’re often quick at blaming just one person they actually see every single day on television.”

Charlebois said Weston made himself a target and stepping back is the right thing to do.

“Separating the CEO from the board is a good governance move.  As for the issues related to Galen Weston’s compensation and the profits that Loblaw has been making, I do not believe current events have driven this change,” said George Minakakis, a retail expert/analyst and CEO of Inception Retail Group.

George Minakakis

“Politics and business are two different spirit animals with the same objective: to justify their existence to the public. It is good for the corporation to remove the Weston name from the operations role. Canada is not a large country, and the Westons are well known; less visibility is also good for their brand.

“Arm’s length is the right decision. However, Weston remains the chair of the board. Hopefully, there is an opportunity for him to see the humans that struggle daily and not just the consumer from his adjusted new role. Bringing in an outsider with experience running grocery chains and working with families with controlling interests is good to ease the transition.

Galen Weston is the face of Grocery in Canada. Thanks to their marketing and his high profile. Now they have to work on rebuilding relationships with consumers. In fact, all grocers do.”

Bank will be responsible for Loblaw’s day-to-day operations, and he will report to Loblaw’s Board of Directors. Richard Dufresne will continue as Loblaw’s Chief Financial Officer and President and Chief Financial Officer of George Weston Limited. Robert Sawyer will remain as Chief Operating Officer until the end of the year.

Photo: Loblaws

In a news release, the company said Bank is a 30-year career retailer with deep expertise in retail operations and supply chain. He is the outgoing Chief Executive Officer of Salling Group A/S, the largest retailer in Denmark, with 1,700 multi-banner supermarkets across three countries, supported by strong e-commerce, loyalty, and private-brand programs, and having one of Denmark’s largest private-sector workforces. 

“Over the past two years, we have strengthened the foundations of the company. Our management team is exceptional, and our 220,000 colleagues continue to deliver for our customers every day,” said Galen G. Weston. “In Per we have found a world-class retail executive to help us build from that position of leadership and strength, and to continue on that journey.”

Recently Loblaw Companies Limited announced it plans to invest more than $2 billion dollars into the Canadian economy in 2023. The company’s capital investments this year are expected to create thousands of jobs and see it grow and improve its store network, opening 38 new and/or relocated stores and converting or renovating nearly 600 others, it said.

Over the past five years, Loblaw’s capital investments have evolved with the grocery landscape, driven by digital innovation and technology. This year, it will increase its investment level focusing on its core retail experience, expanding its presence in communities, modernizing its supply chain, and making food and healthcare more accessible, said the company.

“For decades, Loblaw has made significant investments in the Canadian economy – creating jobs and opportunities in our company and others,” said Weston, at the time of the announcement. “By growing and innovating, we are advancing the priorities that matter to customers: outstanding shopping experiences, affordable options, and support for their health and wellness. This investment lives up to our purpose of helping Canadians live life well.”

The company said its network of corporate and independent operations already employs approximately 220,000 Canadians – the nation’s largest private workforce. The company’s increased investments are expected to create more than 6,000 new jobs, in retail, supply chain, technology, and construction.

Photo: Shoppers Drug Mart

Highlights of Loblaw’s capital investments in 2023 include new discount-format supermarkets in underserved communities, an increase in pharmacist-led health clinics, hundreds of carbon reduction initiatives across its business, and continued development of a modern distribution centre in the Greater Toronto Area, it said.

In 2022, Loblaw had annual revenue of $56.5 billion which was up $3.3 billion from the previous year for a 6.3 per cent increase.

Net earnings available to common shareholders was $1.9 billion, up $46 million and 2.5 per cent from the previous year.

SHEIN Plans Canadian Expansion with Multiple Temporary Retail Spaces [Interview]

SHEIN Toronto Pop-Up at CF Toronto Eaton Centre, March 2023. (Image: Elaine Fancy)

After a successful pop-up in March at the CF Toronto Eaton Centre, Chinese ecomm retailer SHEIN is setting its sights on continuing to build its presence in the Canadian market.

Angela Tucciarone, head of corporate communications in the U.S., for SHEIN, said the company in Canada and the U.S. has started a localization strategy over the last few years to place local teams closer to the communities where they operate from a marketing standpoint – and being close to the pulse of things.

“But also from a logistical standpoint. Setting up warehouses as we did in Markham (Ontario) will allow us to streamline deliveries and eventually expedite some shipping times to customers. Global company, online only and a local approach.”

SHEIN Toronto Pop-Up at CF Toronto Eaton Centre, March 2023 (Image: Elaine Fancy)
SHEIN Toronto Pop-Up at CF Toronto Eaton Centre, March 2023 (Image: Elaine Fancy)

Tucciarone said last year the company had a showroom in Toronto which was more of an experiential site with no sales. The recent pop-up was its first where it was selling items to customers.

Angela Tucciarone

“It was for four days and it was terrific. We had about 5,500 customers pass through over the course of four days,” she said. “It exceeded our expectations and we also had some VIP tickets. The lines at these pop-up experiences can tend to be long. There’s such a high demand. So by purchasing for a small cost ($5) guests could get a VIP ticket which gives them an express experience and we donated the profits from the VIP experience to an organization called New Circles Community Services.

“We’re an e-commerce retailer and we’ve been around for a little bit more of a decade at this point. Our founders who are still part of the company today founded it for a lot of women’s apparel at that point and we’ve since expanded to include tons of brands some of which we showcased at the pop-up,” said Tucciarone.

“What’s unique about our company is we produce on demand. So what you see on our site is a lot of variety but that doesn’t translate to volume. We have a lot of designs. When people find something they like, they order it, we’ll produce it. As low as 100 pieces per item. If it’s ordering well, we have a real-time system that’s connected to our suppliers and we up the order and if it’s not going well we get rid of it.

“The on-demand model is what I think has propelled our business to remain really affordable, offer a lot of variety to customers but also we don’t have overhead. Pop-ups are unique for us. But we don’t have traditional brick and mortar stores. So it’s allowed us to be pretty nimble and agile over the last 10 years.”

SHEIN Toronto Pop-Up at CF Toronto Eaton Centre, March 2023 (Image: Elaine Fancy)

She said the company did an exit survey from the pop-up event and 89 per cent of people said they wanted to return to a pop-up.

“So while this was our first pop-up in Toronto I would expect it won’t be our last,” added Tucciarone.

“We are going to be doing something in Montreal this summer which will be our first ever there. So this is big for us. Expanding to Montreal will be big. We know we have a strong fan base there and likely we will do something else before the end of the year. To be continued.

“In addition to just pop-ups, the Canadian market is very important to us and we’re looking to do a lot more in terms of just general marketing. So I think you’ll see some more marketing and sponsorships and activations in Toronto and the surrounding area.”

SHEIN Toronto Pop-Up 2022 (Image: Frank Lin)

The company opened its Canadian headquarters in Markham in October last year. It serves as both an office and a warehouse of about 170,000 square feet. The number of staffers in the warehouse could be close to 200 by the end of this year.

Also, SHEIN X was created to allow designers to do what they do best–create – while SHEIN handles manufacturing, marketing, and selling. It’s true the best of both worlds, says the company, as it gets to showcase new talent while emerging designers can keep their profits and ownership of their creations. From only seven designers when the program launched in January 2021, the SHEIN X incubator program has grown to almost 3,000 designers and artists from around the world, launching nearly 2,000 collections. Canada has over 50 designers in the program. 

L’Occitane Investing in Canadian Operations, Including Renovations and Openings [Interview]

L’OCCITANE en Provence opens new store location at Quartier DIX30 in Brossard. (Image: L'Occitane)

French retailer L’Occitane has recently opened a new location unveiling its newest concept, is looking to renovate existing stores, and has plans to open between ten to fifteen stores in Canada within the next three years – six of these stores will be opening this year. 

On March 16th, L’Occitane opened its newest concept at Quartier DIX30, the second largest multi-purpose shopping centre in Canada located in Brossard Quebec as it is an important market for the brand. The new store uses a “warm palette”, modern finishing, lots of imagery, scents, warm lights, and is all meant to “create an immersive natural environment.” 

The concept store is taking a deeper dive into sustainability and has been “created to minimize its environmental impact. From manufacturing and lightweight construction, to demolition and final use that allows reversibility and recycling – the new store design and concept upholds L’Occitane’s core commitment to reduce waste,” says Paul Blackburn, Vice President, Retail Development, Design & Merchandising at L’Occitane. 

L’OCCITANE en Provence opens new store location at Quartier DIX30 in Brossard. (Image: L’Occitane)

“The concept uses locally sourced materials, plants, flowers, and the main goal is to reduce waste and leave no trace which means enjoying the beauty of nature without impacting the environment which inspired this concept for L’Occitane. Whether a store is being used for several months, or several years, part of the process is to plan for removal: it is designed to disappear without a trace.” 

L’Occitane also opened a new location in Edmonton at the Southgate Center last month and has numerous plans to open more boutiques across Canada and to remodel existing stores. 

Future Plans 

Blackburn said L’Occitane is planning on opening between ten to fifteen stores in Canada within the next three years.

“The new concept is always evolving. We are excited, we think we have room for probably ten to fifteen store expansions over the next three years, so it is an exciting time for us. This is really the latest version of the brand and we are super excited to debut it and really build upon the brand’s commitment to sustainability and how we can, in the retail environment, think more responsibly on how we are building stores.” 

L’OCCITANE en Provence opens new store location at Quartier DIX30 in Brossard. (Image: L’Occitane)

Six locations have been planned to open this year which includes the two recent locations that have already been open. The other four locations include: 

Bayshore, Ottawa – the second location in Ottawa and will open around June. 

CF Markville, Ontario – opening around June 

Royalmount, Quebec -opening early in 2024 and L’Occitane will be working with Carbonleo for the new store. 

Vaughan Mills – Currently, L’Occitane is operating out of a pop-up truck and the concept has been there for about a year now. Blackburn said since they have been receiving great feedback from that location and it is doing great, they will move it into a permanent store this year.

L’Occitane en Provence at Yorkdale Shopping Centre (Image: Dustin Fuhs)

Each location is approximately 600 to 800 square feet and is the size they are looking for while expanding and has a smaller footprint than larger locations. 

“If we maximize the impact on the smaller footprint, it is better for everybody. The landlords want us to be productive, we want the stores to be efficient, so 600 to 800 square feet is the sweet spot for us. We really want to be in the best locations and sometimes we have to be a little flexible and creative with the deal making. We are still looking for more locations as there are several on the watch list and we are actively exploring opportunities.” 

L’Occitane will also be remodeling existing stores this year as well. Locations that have already been renovated this year include locations in West Edmonton Mall, CF Rideau Centre in Ottawa, CF Chinook Centre in Calgary, the CF Richmond Centre in British Columbia, CF Masonville in London Ontario, CF Carrefour Laval in Montreal, and McArthurGlen in Vancouver. 

Although L’Occitane has a new concept store and is remodeling a few locations, not every store will switch into the newest concept as they want to be unique. 

“Customers might be traveling and walk into a different market, see a different store and it looks completely different and tells a different version of the brand story. We hope there is a continuous thread such as the great products and the iconic yellow branding, but the store experience is always a little different and we lean into that and know it is one of our unique points and I consider myself lucky to be able to continuously adapt.”

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‘Quiet Luxury’ Luggage Retailer B Hemmings & Co Marking 45 Years in Toronto with Brand Showcases [Interview]

Image: B Hemmings & Co

B Hemmings & Co, a luxury luggage retailer in Toronto, is celebrating its 45th anniversary this year and is celebrating by bringing out the histories of its brands, and will be having an anniversary party later on in September.

B Hemmings & Co is located at 162 Cumberland in Yorkville where the retailer moved in 2018. The company started in 1978 as Betty Hemmings (which rebranded in 2018) and sells numerous luxury leather goods and luggage directed for business and leisure travellers. Consumers can find suitcases, briefcases, wallets, and accessories for both men and women. 

“As a specialized retailer celebrating our 45th year in business, what really differentiates us is the careful selection of many of the worlds finest “quiet” luxury leather goods brands that have long and impressive histories of craftsmanship. As Bernard Arnault (LVMH Group) said ‘In the luxury business, you have to build on heritage.’ and we have over 1400 years all under one roof from the brands we offer. Our celebration is in fact the celebration of all of our brands who have dedicated and experienced artisans who day in and day out are committed to crafting goods of unparalleled quality, craftsmanship and beauty,” says Michael Warwick, Partner of B Hemmings & Co.

Image: B Hemmings & Co

To celebrate the brands the store carries, B Hemmings will showcase archival pieces through the windows, in some cases the products that have been sent over to show are over one-hundred years old and as customers walk past the windows, they will see the brands as they were when they started and what they are today. 

“We’re living in a culture of disposability and we believe it’s important to counter that with longevity and permanence – to show how true luxury endures through seeing archival pieces next to their modern day equivalents, and how these brands themselves have evolved. Over the course of this year, customers old and new will get to experience the legacies and histories behind some of the world’s quietest and most distinguished brands. We’re starting with SWAINE London, founded in 1750 and will be working in chronological order each month, culminating to an in-store celebration of B Hemmings & Co., who truly is the caretaker of these quiet luxury and premium luggage brands in Canada.” says Matthew Stokes, Marketing Manager for B Hemmings & Co. 

Image: B Hemmings & Co

Most of the brands at B Hemmings & Co are handcrafted and are from brands that have been here for hundreds of years, such as Swaine London, Globe Trotter, Hartmann, and Tumi.

Swaine London is one of the oldest luxury brands in the world, Globe Trotter has been making handcrafted products in England since 1897 and B Hemmings & Co is the largest Globe Trotter dealer in the world, Hartmann is another brand that has been around since 1877 and the store has been carrying the brand now for 15 years, and B Hemmings & Co were the first to bring the Tumi brand into Canada 42 years ago – so many of these old luxury brands are all under one roof and have an extensive history. B Hemmings & Co carries sixteen brands in total. 

“We truly curate a balanced collection of luggage brands, and there’s something for every type of traveller  – from the corporate road warrior to the wanderluster, we have the best in performance, premium and luxury luggage. What makes B Hemmings & Co. different is that whatever we bring within these four walls, can be repaired when the time comes, and that’s an anomaly in this industry. Longevity over disposability – let’s avoid the landfill at all costs” says Stokes 

Image: B Hemmings & Co

The two different luggage types are long lasting and disposable. Stokes said its products are meant and designed to last a long time because of its higher quality and if the product breaks, customers are welcome to bring it back to the store where the team can fix it.  Since B Hemmings & Co opened its doors 45 years ago, it has also served as a repair shop to those consumers who have bought products from there. Stokes says they offer this service and have been for 45 years as it is a great service to add for their customers and is better for the environment as instead of throwing out a product, such as luggage, the customer can just bring it in and get it fixed before their next journey as the brand is designed for people on the go.

“There is luggage that can be repaired and serviced, and then there is luggage that is designed not to be repaired or serviced because the parts are either glued or riveted into place so when they break, you have to throw it out – completely irresponsible. So for our full existence, we actually repair and service everything we sell to customers and we think that is the responsible thing to do as it is good for people’s pocketbooks and also it is great for the environment,” says Stokes. 

Any customer who buys a product from B Hemmings & Co is entitled to the service and repair on their product, even if it was 15 years ago or more. If you don’t have the receipt, they can receive your information from their database to confirm you have bought the product from their store. Now if it is after the warranty and you have an older luggage bag, Stokes and Warwick suggest replacing it. 

Image: B Hemmings & Co

In the 45 years of business, Stokes and Warwick say the biggest challenge they have faced is finding new customers and this may be because the products last so long that customers have no need to continuously come back. But overall, Stokes and Warwick are proud their products last so long for customers. 

“It is a great storyline that companies are focusing on sustainability and recycling to give a product a second life, but we have to remember that in the recycling infographic the first step is reuse not recycle. Many of these recycled materials are made from single use products, such as plastic water bottles and from other low-grade materials purchased inexpensively. The problem with that is the material was used for low resistance products and is not meant to survive in high-impact use –  it will eventually break and land up in the garbage dump, leading to more consumption and waste. With us, we offer travel goods that are made from high-performance materials, flawless design and engineering, are rigorously tested, and will endure the most seasoned “road warrior”. When it comes time to repair your damaged luggage, it can be easily serviced by our skilled and dedicated staff.  We deliver excellent ROI and this is one of the many reasons why we have been in business for 45 years.”

Starbucks Canada in Expansion Mode after Closing Hundreds of Locations [Interview]

Future Starbucks at 16 York in Toronto (Image: Dustin Fuhs)

Despite closing down a number of Canadian stores in recent years, coffee giant Starbucks is back in growth mode in the country opening new locations, new concepts and its first-ever collaboration with a First Nation.

As of January 1, there were 1,429 Starbucks in Canada – 956 company-operated stores and 473 licensed stores.

“We think there is no shortage of opportunity for Starbucks in Canada for sure,” said Shannon Leisz, Vice President, Operations and Business Development, Licensed Stores in Canada.

Shannon Leisz

“We’ve been in Canada for more than 35 years but there’s no two ways about it, there’s a lot of growth. There’s still very much that we can do around our growth strategy.

Re-opening Starbucks at Front at University in Toronto (Image: Dustin Fuhs)
Re-opening Starbucks at Front at University in Toronto (Image: Dustin Fuhs)

“We’re continuing to look at ways to diversify, modernize and build and grow our portfolio to meet our customers in the way that is most meaningful to them. And that could be any time of day, any format, etc. When I think about what that means across Canada, we believe there is a role that we have to play really in all of our communities for growth. That could be expansion in urban, that could be continued growth in suburban and even remote markets. It’s hard to believe but there are still some communities and municipalities that don’t yet have Starbucks and we know that there’s a need and want for that.

“We’re excited. We’re definitely in growth mode and we’re excited to keep building on decades of experience and growth.”

She said part of any good practice is always looking at your portfolio and adjusting to the market. 

“We had like a five-year trajectory on where we would want to re-position the portfolio through doing either strategic relocation or closure. So in 2020 when we really looked at what was happening as a result of COVID, we just saw that there was an opportunity to take that five-year transformation strategy and condense it into 18 months. And really that was intended to rapidly get ahead and evolve where customers needed us and wanted us, what their preference in demand was. So we took that opportunity to just do that in a much faster timeline,” said Leisz.

“Anything that we want to do is making sure that we integrate technology, innovation, how our customers want to utilize us. What are we thinking about in terms of urban re-entry for Starbucks especially in Toronto? In those dense, metro, urban, CBD (central business district) areas for sure we’re committed to bringing Starbucks back to provide more choice and more convenience for our customers.

“So we think about how do we create this ecosystem in this trade area that creates a blend of traditional Starbucks cafe locations with also new more convenient forward formats. If you think about downtown Toronto, we opened a store on Yonge and King and that’s an awesome cafe with seating but a block away from that we’ve got Commerce Court which is a pickup only. So again it’s this ecosystem we’re creating of how customers want to interact with us.”

Re-opening Starbucks at RBC Centre on Wellington in Toronto (Image: Dustin Fuhs)
Future Starbucks at 16 York in Toronto (Image: Dustin Fuhs)

A new store will be at 16 York Street to service predominantly the financial community and tourists in the busy downtown core with a format that is optimized for Mobile Order & Pay. This will include a larger order hand-off area for partners to better serve customers, as well as some seating for customers while they wait for their handcrafted beverage to be made. Anticipated opening is Summer 2023.

Starbucks is also growing its licensed side and now operates at several university locations in a variety of store formats. It currently has stores that are licensed locations at schools like University of Western (two stores), University of Guelph (three stores), University of British Columbia (three stores), University of Calgary (two stores) and Dalhousie University (one store).

She said Starbucks has been known as an innovator and the company’s experience is finding new ways and impactful ways to connect with customers through integrating the very best of Starbucks with physical and digital customer experience through formats and designs.

“If we look to innovate even through how our designs show up and look, modern design is important because it really embraces familiarity and the Starbucks brand as well as variety,” said Leisz. “We try to really do our best to enhance that third-place no matter what format it is and create something that feels unique and memorable and special for each one of our stores.

“We’re poised for growth. We are excited. We think we have a big, long runway ahead of us and we really are excited about the growth and the development that we have to meet customers where they’re at and provide the very best experience for them.”

First Nation members of the We Wai Kai Nation gathered on Monday for a ceremonial ground breaking to honour the land that will become the site of a new Starbucks licensed location. (Photo credit Eric Kular)

In early March, Starbucks Canada and We Wai Kai Nation, in BC, broke ground on a new Starbucks store. The location will be operated by the We Wai Kai Nation, making this a first-of-its-kind collaboration for Starbucks in Canada. 

Leisz said this marks the beginning of what is possible for Starbucks and First Nation communities in Canada. It is the first partnership with an Indigenous licensed operator.

“We believe companies have a position or something that they can all play an active role in around truth and reconciliation, learning more, being a good citizen. Just learning about Indigenous culture,” she said. “So last year there was a small group of us that had the chance to go to Cando which is the Council for the Advancement of Native Development Officers. 

“So it really is about economic development and there we met Jason Wilson, (Manager of Economic Development for We Wai Kai Nation). Coming out of that we knew that there were things that we could explore on how we wanted to work together and this potential partnership. Through that discovery and conversation, we came together and we’re opening that first Indigenous-led cafe in Canada in Campbell River.”

The intent is to open the location by the Fall of this year.

Wilson said the We Wai Kai Nation (Cape Mudge Band) current population is approximately 1,200 citizens and about half live on reserve (split between Cape Mudge Village, Quadra Island and Quinsam Reserve, Campbell River), and the other half live off reserve. The We Wai Kai are part of the Ligwiłdaxw (Laichwiltach), the southern-most tribes of the Kwakwak’awakw peoples.

Tsixw’idaliła, traditional Ground Breaking Ceremony featuring We Wai Kai Nation Chief Councillorl Ronnie Chickite (middle left) and Starbucks Shannon Leisz (middle right). Photo credit Eric Kular

“The nation was looking to expand the service offering within its Quinsam Crossing development in Campbell River and was looking to add a business that would not only complement existing services, but also be its own draw for customers. A drive thru coffee shop seemed to fit nicely,” he said.

“Starbucks was chosen as numerous staff members and council members enjoy going to Starbucks – sometimes daily and there appeared to be an opportunity with one of the local Campbell River corporate owned and operated stores closing due to inability to add a drive thru. We reached out initially to see if there was an opportunity to lease land to Starbucks Canada, but there wasn’t an interest in adding another corporate store in close proximity. The discussion then led to a licensed opportunity and it was discovered very early in discussions that all though there were numerous Starbucks across Canada on reserve lands, none were operated by a First Nation. This led to We Wai Kai Nation signing the first such license agreement in Canada.”

Leisz said it would be great for Starbucks to continue to expand with other partnerships like that with other First Nation communities.

“We really think that that moment that we had with We Wai Kai marks the beginning of what is possible for other First Nation communities across Canada,” she said. “I think it’s so important for companies like ours to continue to listen and to learn and work side by side with these communities and we hope to do more.”

2022 A Record-breaking Year For Indochino [Interview]

Image: Indochino Apparel Inc.

Indochino, a global leader in custom suiting, had a record-breaking year of growth and key milestones for the business in 2022 as the brand continued its focus on profitability, achieving a seven-figure positive EBITDA, while simultaneously growing its physical retail presence and launching product expansions.

Image: Drew Green, INDOCHINO CEO

“Smart growth and innovation are core to Indochino’s DNA, and 2022 was an exceptional year for the business in both of these regards. Our focus on profitability and operating efficiency, while simultaneously investing in an industry-leading omnichannel customer experience, has put the business in a strong position for continued success. We look forward to continuing this momentum into 2023, as we debut our Spring collection and look to build upon the success of womenswear with a full omnichannel launch,” said Drew Green, CEO of Indochino.

The made-to-measure apparel brand added nine new showroom locations and eight locations in partnership with Nordstrom last year. It increased year-over-year net revenue by 40 per cent. Net orders in physical retail locations grew by over 50 per cent, while a continued focus on e-commerce infrastructure, features and experience resulted in a double-digit order growth for that channel as well. 

INDOCHINO at Metropolis at Metrotown in Vancouver (Image: INDOCHINO)

The SS23 collection features the brand’s first-ever dual-gender campaign imagery and celebrates the personal stories that fashion brings to life. In conjunction with the collection’s debut, Indochino is also expanding its women’s offering to their e-commerce channel, following a successful rollout in select physical showrooms last fall. 

Indochino is also expanding its custom apparel offering with a fit that celebrates the female form. This makes the brand the first to sell custom women’s apparel digitally on a mass scale. Throughout the Fall of 2022, Indochino was able to successfully pilot the launch of this new offering. With an overwhelmingly positive customer response, the retailer is supporting the omni-channel experience for its entire customer base. The first half of 2023 will see womenswear become available across the complete network of Indochino’s owned showrooms throughout North America.

In this video interview, Green discusses the record-breaking year, the women’s collection and the company’s growth plans.

The Video Interview Series by Retail Insider is available on YouTube.

Youtube video

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior News Editor with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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Canadian Retail News From Around The Web For April 17th, 2023

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 48 hours.

Loblaw to spend $1.5 billion to expand business in Canada, create 6,000 jobs (Reuters)

Malls turn to rollerskating pop-ups, haunted houses to boost traffic as anchor tenants disappear (Financial Post)

Low unemployment could boost trend of union organizing in retail, service: experts (Canadian Press)

Viral TikTok calls out ‘insane’ prices of drugstore beauty products in Canada (Yahoo)

Canadian Politician Blasts Grocery Store’s $1 Million In Daily ‘EXCESS Profits’. Here’s How Much The Company Actually Makes (Yahoo)

Canadian Salvation Army thrift store shamed for charging “full price” (Daily Hive)

Pot shop robberies spur push to end restrictions on window displays (Canadian Press)

‘All stick, no carrot:’ Store owner balks at sales terminal company’s fee for a service he doesn’t need (Toronto Star)

Popular intimates brand Knix unveils new downtown Vancouver store (VIA)

Edmonton Starbucks store unionizes, low unemployment could boost trend in retail, service: experts (Global)

Donated items getting a second, second chance at Goodwill grand opening (Global Calgary)

Arnprior, Ont. book store marks 30 years in business (CTV)

Boa Boutique teams up with Beach architect Sapphira Charles to create new and refreshed look for the Queen Street East store (Beach Metro)

David Segal’s Mad Radish Healthy Food Concept to Expand Significantly with Hundreds of Locations [Interview]

116 Albert Street in Ottawa (Image: Mad Radish)

The former founder of DAVIDsTea has huge plans to grow his Mad Radish brand with a potential of hundreds of locations.

David Segal said the brand is all about fast, healthy food.

“We’ve been doing it now for five years. The menu’s full of bold flavours, really high quality, on trend ingredients, freshly roasted proteins every day from scratch, signature dressings,” said Segal.

“We want to provide every neighbourhood with healthy high quality fast food and a lot of the times healthy food it seems it’s like rabbit food and you have to compromise on taste. We think people want to live healthier, longer lives but they don’t want to compromise on flavour or the enjoyment of food. So it’s really important to us as well.

Image: Mad Radish
David Segal

“We’ve been battle tested through the pandemic and we’ve come up with a franchising model now. Most of our stores are corporate stores. Of the eight we have, seven are corporate stores. We have lots of our own skin in the game. We’re really focusing on simplicity of menu, really high quality food and ensuring that our franchisees can be profitable. And we’re now at the place where there’s decades of hospitality and retail experience behind Mad Radish. We’ve got simple, well-defined processes and we’ve lowered our build-out costs. We don’t use greasy, smelly fryers or expensive hoods. So it’s a really good model and we think there are a lot of neighbourhoods in Canada that would really benefit from high quality, healthy fast food.”

There are three in Toronto and five in Ottawa.

Segal said expansion is focused on Ontario for now but the company is open to development deals in other provinces. 

Future Mad Radish in the Bay Adelaide Centre (Image: Dustin Fuhs)

“We’re ready to go. We can go quick,” he said. “We’re obviously only going to award franchises to qualified people. Assuming the talent is there we’ll go as quickly as prudent to do,” he said.

“I think we could have hundreds of these things in Canada. At DAVID’sTea we had 200 speciality tea stores. This is a much bigger market. I think we can have hundreds of them. I think there’s a huge opportunity here.

“One of our biggest differentiators is we make our proteins fresh every day in an oven and from scratch. You can taste the difference.”

The typical size of a Mad Radish location is about 1,400 to 1,600 square feet. 

“We’re looking for neighbourhood locations. We also do five-day a week office stores and power centres,” said Segal. “Two of our stores in Toronto are in The Path (downtown pedestrian walkway). Two of the ones in Ottawa are in downtown. We do urban and suburban.”

Segal said Mad Radish works with Oberfeld Snowcap Realty for its real estate needs.

During his time at DAVIDsTEA, Segal grew the company from a single store on Toronto’s Queen Street West to a $200 million retail giant. In June 2015, DAVIDsTEA became a publicly-traded company on the NASDAQ, and since launch, the brand has been featured in the Wall Street Journal, Women’s Wear Daily, The Globe and Mail, and Fast Company.

Segal left DAVIDsTEA in 2016 and started Mad Radish – a quick service restaurant concept. 

In 2017, David was named one of Canada’s Top 40 under 40.

In 2021, Segal also started Firebelly tea to create exceptional loose leaf teas tailored to modern living, and gorgeous tea accessories to shake up the category. 

Quebec Retailer Imaginaire Entering Ontario with 20,000 sf 2-Level Downtown Ottawa Store [Interview]

Imaginaire in Trois-Rivières (Centre commercial Les Rivières)

The history of Quebec-based retailer Imaginaire began in 1986 when Benoit Doyon acquired the Comptoir Timbre et Monnaies located in Place Laurier. At the time, the business was no bigger than 150 square feet.

Today, Imaginaire, a leading retailer of collectibles and pop culture merchandise, has six locations in its provincial home base with plans to expand into Ottawa with a new 20,000-square-foot store at the CF Rideau Centre opening in the Fall, around October.

Anthony Doyon, Owner of the brand, described the retailer as a one-stop shop for collectibles.

“We sell puzzles. We sell board games. We sell books. Animes. We sell comic books. Everything collectible from the Royal Canadian Mint. Coins. So we sell sports cards, hockey cards, trading cards like Pokemon,” he said. 

The family-run business was started by Doyon’s father and mother. He and his brother Dave bought the company in 2016. 

Imaginaire at CF Rideau Centre (Rendering: Imaginaire)
Imaginaire at CF Rideau Centre (Rendering: Imaginaire)

The company’s biggest location is in Quebec City with a 28,000-square-foot store. Most locations are between 15,000 and 20,000 square feet. 

“The business is good for us. The customer likes the experience,” said Doyon. “Ottawa is our first outside of Quebec. For us it was kind of strategic to start learning how the brand and the stores are doing outside of Quebec and what products we have to change.

“There’s lots of French Canadians in Ottawa, and Ottawa being just by Gatineau, so it was more of a half step instead of a big step if we were to go into Toronto. We’ll be able to learn and I think we’ll learn a little bit slower than if we would have gone directly to Toronto or any other city in the province of Ontario.”

Imaginaire at CF Rideau Centre (Rendering: Imaginaire)
Imaginaire at CF Rideau Centre (Rendering: Imaginaire)

Doyon said the company does have expansion plans for the next few years, particularly in Quebec.

“We want to give it some time for Ottawa, a year or two, to see how the brand’s doing and how it’s going to do it outside Quebec. If we do good, yes we have plans to extend outside of Quebec more,” he said. 

“If it’s very good the first year, maybe the plans are going to be quicker. We like to be in the malls. So we’re looking at the great malls. Rideau Centre is the best mall in Ottawa. The malls where we want to go, they need to have some empty big space.”

The retailer said its mission is to offer hobbyists and collectors a wide selection of products in their favourite genre.

And its vision is to become the nationwide leader in all aspects of collecting, gaming and hobbies – having the most competent and skillful personnel and the widest selection of products to best suit customer needs.

The new store in Ottawa will be located adjacent to Simons on floors 3 and 4 of Rideau Centre and will have an area of approximately 20,000 square feet, making it one of the largest specialty stores in the region. This first store outside Quebec represents an investment of $3 million. Imaginaire also plans to hire between 50 and 60 qualified employees, who will be trained to provide the same level of exceptional service that has made the company famous in Quebec.

Imaginaire at CF Rideau Centre (Rendering: Imaginaire)

Customers can expect to find a wide selection of products, including sports cards, board games, puzzles, trading cards, action figures, books, comics, graphic novels, manga, and other pop culture merchandise. Imaginaire is also an authorized dealer of numismatic products by the Royal Canadian Mint.

“Whether you collect cards or coins, are a die-hard fan of Star Wars, Harry Potter, Marvel Comics, or just looking for something fun to do with friends and family, Imaginaire has something for everyone,” said Benoit Doyon, founder of Imaginaire.

The store also offers a vast collection of titles in English and French, catering to all interests and ages. In addition, Imaginaire is a bookstore authorized by the Quebec Ministry of Culture, which guarantees the authenticity and quality of its products.

“We will have plenty to delight French-speaking manga, comic, and graphic novel enthusiasts in the region to browse or order in-store. We also have an active online and virtual community, and we are very responsive to customer recommendations for new products.”