Results of Leger ‘WOW’ Customer Experience Retail Monitor to be Released in Toronto November 14th

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By Retail Insider 

On the morning of Thursday, November 14, Leger will unveil the results of the 10th Annual WOW study in Toronto. Attendees will learn which retailers are offering a WOW customer experience. Leger will also be presenting the results of the WOW Digital study, which debuted last year. 

This exclusive event features a presentation on the 2019 Retail Trends shared by guest speaker Eric Matusiak, Partner at BDO Canada and National Retail Leader. 

At the exclusive event, you’ll learn who is winning in the minds of consumers, including:

  • The retailers delivering the top in-store experiences in Ontario
  • The retailers delivering the best website experiences in Canada

Leger will also be presenting the changes in the factors driving in-store experiences.

Read more about the study here:

This is a not-to-be missed event for the retail industry. It is free to attend, but registration is required. 

The event will take place in Toronto on November 14, 2019 at St. James Cathedral Centre (65 Church Street). A complimentary continental breakfast buffet will be offered at 7:30 am, with the presentation beginning promptly at 8:00 am. 

Reserve your spot here:

Leger is the largest Canadian-owned market research and analytics company, with more than 600 employees in Canada and the United States. For more information:

Every year, for the past 10 years, Leger has been unveiling the list of the best in-store retailers in Quebec and Ontario. Through a web survey, the WOW study assesses more than 200 retailers in Quebec and Ontario and evaluates 20 dimensions of the customer experience. This study considers the respective importance of each dimension within the sector, such as product quality, price competitiveness, employee courtesy, store atmosphere, sense of belonging, store proximity, etc.

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