Leger

Nostalgia vs Reality: Exclusive Poll Shows Canadians Warm to Zellers’ Return but Hesitate to Shop One Year After Relaunch

Zellers relaunched a year ago as shop-in-stores at Hudson's Bay, and a poll done for Retail Insider shows that Canadians' think the current offerings fall short.

Cracking the Newcomer Code: Study Urges Canadian Retailers to Adapt for Inclusivity as Immigrants Reshape Retail Trends [Feature]

Making newcomers feel at home could mean increased sales for retailers. Ian Large of Leger says retailers should collaborate with communities as Canada's population changes.

Leger Study Unveils Canada’s Top 10 Most Reputable Companies of 2024 [Interview]

The survey of 38,000 Canadians found Google to be the top choice, while several retailers ranked highly in reputation score.

Leger Survey: Consumer Perceptions Vary as Canadians Grapple with Rising Grocery Costs, Blaming Retailers, Government, Global Trends

A survey shows differences in Canadians' opinions and perceptions on what's happening at supermarket chains, including regional differences that are striking.

Leger Unveils 2024 ‘WOW’ Study of Top Retailers in Customer Experience Across Ontario, Quebec, and Western Canada [Interview]

The study evaluates various performance indicators specific to retail businesses, and has expanded into new provinces. The winners could be surprising to some.

Canadian Consumer Confidence Hits Six-Year Low Ahead of Holiday Shopping Season, Leger Survey Finds [Interviews]

It’s a “dire situation” according to an analyst, with consumers’ perceptions of the state of the economy being poor with no end in sight. Lower discretionary spending will impact various retail categories from electronics to fashion and beyond.

Canadians Anticipate Record Holiday Spending with a Focus on Savings, According to RCC X Leger Holiday Shopping Survey

The report reveals that while economic concerns persist, Canadians are determined to shop and celebrate, with a growing emphasis on value-driven promotions and a preference for shopping during key sales events like Black Friday and Cyber Monday/Week.

Canadians Have Mixed Feelings About Security Measures in Retail: Leger Poll

The poll asked Canadians about how they perceive security measures in stores, at a time when crime is increasing rapidly in the country.

Best Retailers for Customer Experience in Canada Ranked in Leger Study [Interview]

Thousands of Canadians were polled to determine which retailers came out on top, with some surprising findings.

Retailers Rank Highly on List of Canada’s Most Reputable Companies: Leger Study

A study of more than 38,000 Canadians ranked more than 285 companies in 30 sectors. The top choice was a very well-known retailer.

Leger Study Ranks In-Store Experience at Ontario Retailers: Interview

The annual study surveys thousands of Ontarians about their in-store experience and provides top rankings, with some surprising findings.

The Results are In: A Lacklustre Black Friday/Cyber Monday in Canada for 2021 Signals What’s in Store

Leger and DIG360 partnered on a report to analyze this year’s consumer numbers and the results are mixed.

Loyalty Program Usage Drops Significantly During the Pandemic: Study

Consumer behaviours shifted during the pandemic, as did preferences for brands and retailers according to a study.

Retail Sector Dominates Top 10 Most Reputable Companies in Canada List: Leger Study

Leger surveyed more than 32,000 Canadians to explore their perspectives on more than 275 companies in 29 different sectors.

Leger Ranks Canada’s Top Retailers Including Physical and Online Experience: Study

The Leger study showcases the importance of experience to retailer success.

Canadians to Spend Less Back-to-School Shopping in 2020: Survey

Apparel and sporting goods retailers will be particularly hard hit according to a Leger survey and Retail Council of Canada.

Results of Leger ‘WOW’ Customer Experience Retail Monitor to be Released in Toronto November 14th

The 10th annual study, which polls consumers on top in-store experiences in Ontario as well as the best websites in Canada, will be presented in the morning at the St. James Cathedral Centre.

Leger to Host Toronto Event to Showcase ‘LoyalT Report’

The event takes place June 20 from 7:30 a.m. to 9 a.m. at One King West (The King Gallery).

Leger Study Ranks Ontario’s Top Retailers

Key variables included store layout, ambiance, customer service, product offering, price competitiveness and innovation.

Leger to Release WOW Customer Experience Index Results at Toronto and Montreal Events

Presentations will include 2017 WOW Index highlights, rank order of retailers by sector, and digital profiles of customers.
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