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Ren’s Pets Named Omnichannel Innovator Retailer Of The Year [Interview] 

By Mario Toneguzzi

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Ren’s Pets in Stouffville (Image: Ren's Pets)

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Ren’s Pets, a leading Canadian specialty retailer of pet food and supplies, has been named the Pet Product News, 2022-2023 Omnichannel Innovator Retailer of the Year Award winner.

“We are proud of all of our brick-and-mortar expansions,” said Larissa Wasyliw, Vice President of E-Commerce and Marketing. “Our stores are part of our omnichannel strategy, and customers like the convenience and simplicity of being able to shop online as well.”

“Our stores are clean, the floors are polished, we don’t have live animals or any aquatic, so the stores smell great,” said Scott Arsenault, CEO of Ren’s Pets. “With the tiered concept, unlike a grocer, customers can see that food is at the back, or where the frozen foods are located. Toys and treats are in some of the gondolas.”

Ren’s Pets in The Junction (Image: Ren’s Pets)
Ren’s Pets in The Junction (Image: Ren’s Pets)

Recently, Ren’s Pets opened its latest store in Saint John, New Brunswick. It is the company’s 48th location, and its sixth store in Eastern Canada. There are already Ren’s stores in New Brunswick in Dieppe and Fredericton.

“The Maritimes are a key part of our strategy for store locations, and we’re so excited to have the doors open to a store in Saint John,” said Arsenault. “We know how passionate the pet owners are in this community, and couldn’t wait to show them the premium food, treats, and toys Ren’s has for your Pet’s Best Life.”

The company was founded in 1975 and is headquartered in Guelph, Ontario. It was acquired by the Legault Group in August 2021. 

In this video interview, Arsenault discusses the company’s recent award, its growth plans and trends in the pet industry.

The Video Interview Series by Retail Insider is available on YouTube.

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior News Editor with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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Mario Toneguzzi
Mario Toneguzzi
Mario Toneguzzi, based in Calgary, has more than 40 years experience as a daily newspaper writer, columnist, and editor. He worked for 35 years at the Calgary Herald covering sports, crime, politics, health, faith, city and breaking news, and business. He is the Senior News Editor with Retail Insider in addition to working as a freelance writer and consultant in communications and media relations/training.

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