Waves Coffee House has opened its latest location at Lions Gate Hospital in North Vancouver, bringing high-quality coffee and fresh food options to the dedicated healthcare professionals, patients, and visitors of the hospital. This location introduces an innovative, first-of-its-kind food locker ordering system, designed to provide fast, contactless service—perfect for the hospital’s busy environment.
The new locker system allows customers to place their orders through the Waves Coffee app, receive a text notification when their order is ready, and pick up their items from a designated locker by scanning a code—eliminating wait times and ensuring a seamless experience.
“We wanted to craft a special way to serve the hardworking doctors and surgeons who have very little time to wait,” says Kayvan Rahmati, President of Waves Coffee House, who conceptualized the idea. “We considered multiple express lines but worried that special treatment could hinder the guest experience or cause confusion. Instead, we developed this locker system, where our staff prepare and load the order, and customers can simply scan and go—completely contact-free.”
This marks Waves Coffee House’s first location inside a hospital and, based on available information, the first locker installation for a coffee house. The initiative aligns with the company’s ongoing mission to blend innovation, convenience, and exceptional service, reinforcing its reputation as ‘Your Place to Connect.’
The Lions Gate Hospital location will offer a full menu of Waves’ signature specialty coffees, handcrafted beverages, fresh pastries, and meal options, all available for quick and easy pickup.
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