Clutch has opened a new customer hub in Halifax, adding another physical location to support its online used-vehicle business as the company continues expanding its operations across Canada.
The Halifax facility, located at 219 Hobson Lake Dr., will serve as a pickup and drop-off point for customers buying or selling used vehicles through Clutch.ca. The company said the opening is its third new physical location this year, following expansions into British Columbia and Ottawa.
The new hub reflects Clutch’s continued investment in physical locations to support its digital business model by providing customers with in-person services alongside its online platform.
The Halifax site spans 11,000 square feet on a three-acre property and is intended to support customers completing vehicle transactions through the company’s website. Clutch said the location is designed to provide pickup and drop-off services, on-site customer assistance and guidance for buyers and sellers using its online marketplace.
“Opening our new Halifax Customer Hub is an exciting milestone as we continue expanding our presence across Canada,” said Dan Park, CEO of Clutch. “We’ve seen how valuable physical locations are in giving customers more choice, whether they want to complete everything online or connect with our team in-person.”
The company said the Halifax hub will offer several customer services, including vehicle pickup and drop-off for purchases and sales completed through Clutch.ca, on-site staff to facilitate vehicle handoffs, and assistance for customers navigating the online buying and selling process.
Customers visiting the location will also be able to browse the company’s online vehicle inventory using in-store computers with assistance from staff. Clutch said employees will also help customers list vehicles online and receive an offer based on the vehicle’s value.
“Our Customer Hubs are designed to complement Clutch’s digital-first experience by giving customers another way to engage with us,” said Stephen Seibel, Founder of Clutch. “Whether someone is picking up a vehicle, selling their current one, or looking for guidance through the process, the Halifax team will provide the same seamless, customer-first experience that has helped us grow across the country.”
According to the company, services available at the Halifax hub include:
- Vehicle pickup and drop-off for customers buying or selling vehicles through Clutch.ca.
- On-site staff to assist with vehicle handoffs.
- Access to the company’s online inventory through in-store computers with staff available to help customers navigate listings and compare vehicles.
- Assistance with listing vehicles online and obtaining an offer based on the vehicle’s value.
- In-person guidance on the online vehicle buying and selling process.
More from Retail Insider:
