Fashion retailer Groupe Dynamite Inc. has appointed Henry Spear to the role of Chief Customer Officer (CCO).
In his role, Spear will be focused on deepening Groupe Dynamite’s customer obsession, using personalization, innovation and technology to elevate the experience at every touchpoint across GARAGE and DYNAMITE. He will focus on eliminating friction and making every interaction more seamless, intuitive and engaging, while building deeper, more lasting relationships and increasing customer lifetime value, said the retailer in a news release.
“Our customers expect shopping with GARAGE and DYNAMITE to feel inspiring, easy, and seamless wherever they engage with us,” said Stacie Beaver, President and Chief Operating Officer. “Creating a consistent experience across our digital and physical channels is at the core of our growth strategy. Henry’s proven ability to elevate the online customer journey and optimize digital operations will help us continue to raise the bar for our customers as our brands scale.”
The retailer said Spear brings more than two decades of experience across digital, E-commerce, customer experience, and omni-channel retail. Most recently, he served as Senior Vice-President of Digital & Customer Care at JD Sports, overseeing the digital P&L across multiple banners and advancing the company’s direct-to-consumer experience. He previously held senior leadership roles at Gymshark, including President of North America, and at Faherty Brand, following earlier experience with J.Crew, Gap Inc., and Boston Consulting Group.
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