ChatGPT

American Express is expanding its AI commerce strategy through OpenAI integrations, restaurant discovery and agentic payments. Its third-quarter earnings call reveals ambitions that could reshape how Canadian retailers attract customers, manage payment relationships and measure the value of emerging shopping channels.

Loblaw says customer adoption of its ChatGPT grocery integration is ahead of expectations as the retailer expands AI initiatives.

Loblaw launches grocery shopping in ChatGPT, positioning the retailer as an early mover in AI-assisted food retail in Canada.

Etsy and Shopify’s OpenAI deal brings conversational commerce, reshaping online shopping and threatening traditional e-commerce websites.

George Minakakis says that retailers need to understand new technologies such as ChatGPT and chatbots to stay ahead as retail shifts rapidly following the pandemic.