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Customer Experience

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Sobeys Expanding In-Store Vertical Farms Across Canada

Mario Toneguzzi -
Local farmers manage the vertical farming at the individual grocery stores, where a variety of herbs, microgreens, leafy greens, and lettuces are grown year round.
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Why Canadian Retailers Must Own the Customer Experience in the Last Mile: George Minakakis

Retail Insider -
The industry veteran lays out challenges and opportunities pertaining to last mile deliveries, including the impact of Amazon and other innovators.
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Complex Promotions Are Helping Retailers Drive Sales and Loyalty in an Increasingly Digitized World

Sean Tarry -
Digital coupons provide the opportunity for retailers to leverage digital channels to support promotional efforts.
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Main Archive

The Future of Customer Experience: From CX to HX: The Evolution and What it Means for Marketers

Retail Insider -
The future of customer experience isn’t customer experience at all, but is something much broader and richer called holistic experience says expert, Chad Neufeld.
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