Customer Experience

Q1 2026 Broad Retail Trends Retail Report: Polarized Spending Forces Hard Choices

Craig Patterson -
Q1 2026 split Canadian retail into premium worth paying for and value cheap enough to forgive. Here’s who’s winning, who’s exposed, and what to watch next.

WOW Index Shows In-Store Experience Slipping in 2026

Craig Patterson -
Leger’s WOW Index finds in-store experience scores fell in Ontario and edged down in Western Canada, with price and staffing issues leading irritants.

Sobeys Expanding In-Store Vertical Farms Across Canada

Mario Toneguzzi -
Local farmers manage the vertical farming at the individual grocery stores, where a variety of herbs, microgreens, leafy greens, and lettuces are grown year round.

Why Canadian Retailers Must Own the Customer Experience in the Last Mile: George Minakakis

Retail Insider -
The industry veteran lays out challenges and opportunities pertaining to last mile deliveries, including the impact of Amazon and other innovators.

Complex Promotions Are Helping Retailers Drive Sales and Loyalty in an Increasingly Digitized World

Sean Tarry -
Digital coupons provide the opportunity for retailers to leverage digital channels to support promotional efforts.

The Future of Customer Experience: From CX to HX: The Evolution and What it Means for Marketers

Retail Insider -
The future of customer experience isn’t customer experience at all, but is something much broader and richer called holistic experience says expert, Chad Neufeld.
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