customer loyalty

A Retail Insider webinar with UPS Capital examines how lost, damaged and stolen shipments affect Canadian retailers' profitability and customer relationships. The discussion explores shipping risks, customer-service costs and InsureShield Shipping Insurance as an option for managing eligible financial losses.

Retail Insider's latest Retail Technology & Payments Report examines how artificial intelligence, payments, loyalty, commerce platforms, and digital infrastructure are becoming increasingly integrated, reshaping retail operations, customer experiences, and competitive advantage across the Canadian retail industry.

Fines for made-in-Canada claims could chill investment say food manufacturers, Couche-Tard optimistic despite fuel increases, most Canadians want to ban or regulate algorithmic pricing, legendary Italian retailer in Vancouver's Chinatown dies at 93, and other news.

Inside the unravelling of Putman's Toys R Us revival, Japanese-style egg sandwiches coming to 7-Eleven Canada, Toronto facade grant returns, FreshCo replacing Winnipeg Sobeys, analyzing Yorkdale's shift post-Les Ailes, and other news.

It’s unclear how long the pandemic will last or how many shutdowns the country will see. Canadian retailers can use these methods to continue operations.

Canadian retailers are behind the US for having conventional loyalty programs, with new options helping level the playing field.

Digital coupons provide the opportunity for retailers to leverage digital channels to support promotional efforts.