Omnichannel retail

Canadian home furnishings retailers are adapting to slower demand by investing in service, accessibility, omnichannel retail and operational resilience. Retail Insider's latest Home Furnishings Report examines how evolving consumer behaviour is reshaping competition across furniture, décor, mattresses, lighting and related categories.

Retail Insider's latest Health & Beauty Report examines how pharmacy services, loyalty ecosystems, wellness, digital care and consumer trust are reshaping Canada's health and beauty retail sector, with implications for retailers, brands, landlords, investors and the broader healthcare ecosystem.

Retail Insider's latest Retail Technology & Payments Report examines how artificial intelligence, payments, loyalty, commerce platforms, and digital infrastructure are becoming increasingly integrated, reshaping retail operations, customer experiences, and competitive advantage across the Canadian retail industry.

Canadian retail technology and payments in Q2 2026 were increasingly defined by the convergence of AI, payments, loyalty, delivery, and automation into integrated commerce ecosystems.

Digital investments, strategy, and innovation are critical to the success of Canada’s farm and ranch retailing giant.

The beautiful store opened days before pandemic shutdowns in 2020 and the owner quickly pivoted to ensure the retailer’s success.

A shocking 85% of B2C businesses are lagging due to being incapable of extracting actionable insights from customer data says a report by Forrester Consulting.

The discussion revolves around the five industry trends helping shape the new retail environment amid an unprecedented pandemic.

Innovative digital marketing platform allowing business owners to connect and engage with local customers.

The partnership extends on the ShopHERE initiative which helps build and optimize online stores for independent businesses and artists amid the COVID-19 pandemic.

The McGill-based academic says despite hardships, retailers have shown innovation that is promising for future operational growth.

In the wake of COVID-19, retailers have had to navigate a tidal wave of logistical and operational challenges.

The retailer is piloting fulfillment spaces in 10 superstores to speed up pickup and delivery, with 130 stores to eventually see such renovations.

Antony Karabus discusses how this disruption represents a fundamental shift in consumer behaviour that will accelerate as a new generation of digital and value-savvy consumers become an even greater economic engine.

Meet the author and Eagle Eye CEO, Tim Mason, as he discusses his new groundbreaking book at a free event in downtown Toronto.