A recent study from the Retail Council of Canada reveals how Canadian consumers navigate affordability through competitive shopping strategies, using both online and in-store resources to find the best deals.
Leger’s WOW Index finds in-store experience scores fell in Ontario and edged down in Western Canada, with price and staffing issues leading irritants.
Consumers born from 2010 onwards are reshaping retail with their tech-savvy nature, demand for sustainability, and expectations for seamless omnichannel experiences, says an expert from JC Williams Group.